Extremely Poor Property Management Experience - Fort Myers…read more Marshall Reddick did a very poor job managing my property in Fort Myers. I relocated to California for work (RTO) and left the property in August, giving Marshall Reddick full authorization to manage everything--including tenant placement and payment of utility bills. This was by far the most horrifying property management experience I've had, and I own properties managed in other states. Over several months, I was instructed to reduce my rent five separate times due to what they claimed was a "poor market," yet the company changed real estate agents 3-4 times without my consent. Each time, they failed to run the live Facebook marketing campaign they had explicitly promised. Most alarming, I was later informed that power to the property had been shut off for three weeks before Marshall Reddick notified me. I was told this occurred due to a lack of funds, and only after the prolonged outage was I informed of a potential microbial growth issue--a serious risk to the property that should have been addressed immediately. Despite providing a 30-day notice for non-performance, Marshall Reddick ignored the notice entirely and continued to demonstrate a complete lack of accountability, communication, and urgency. This experience showed a complete disregard for: Basic property oversight Timely communication Tenant placement execution Utility management Owner fiduciary responsibility I would strongly caution any property owner--especially those managing remotely--before trusting Marshall Reddick with their investment.

I've had a great experience with the Florida branch of Marshall Reddick so far. They've been…read moreresponsive to my requests and proactive around lease renewals. There has been a lot of turnover recently, but generally the staff has been pretty easy to work with

Purchasing real estate is often the biggest investment a person will make in their life. Adam will…read moremake that experience enjoyable and take all of the stress out of the process. You will not find an agent that is more knowledgeable or who is as involved in the whole process. I made my purchase from 1,200 miles away and I had complete confidence in Adam the entire time. He will work with you for as long as it takes to find the perfect property for your needs, and he will always put your interests first. I will recommend Adam to anyone purchasing real estate. I look forward to working with him again in the future.

Adam, went above and beyond my expectations of what a realtor would do. I needed to paint my house…read moreand I figured I would be told yes it does need to be painted but instead Adam said let me know when you want to paint and I'll come help. With his help we got it done in one day. I liked the fact that when he was talking with you face to face he would let a text or phone call wait and keep his focus on you, that is rare in this day and age. Even the closing agent told me more than a couple of times she always enjoys working with Adam as he is very through and has all his ducks in a row which makes the closing process seamless. Adam in my opinion is by far one of the best agents to work with and plan to get back with him again when I plan to purchase a couple of additional lots after my home is built.

Total mismanagement and no oversight of tenants they completely destroyed my yard left tons of…read moretrash, violated the lease over and over and it had to be me to call them and tell them that there was a problem after doing a random drive-by they did walk-through with them and left me with the Aftermath, they couldn't wait to send me back the deposit so I had to deal with everything even though I created none of it. I will not ever use Isabella, Angel or Eric ever again. The issued me a letter to discharge me after I reported all the problems I saw on the property. I had to fight with Angel to get them to get the tenants out or they were just gonna leave me with a big mess which they did anyway.

First of all, I would change their name to "low level property management". They had my home for…read moreover a year and had no idea what was going on.... three extra occupants, five dogs, including pit-bull mixes, destruction of property, change the locks, Changed my gate so they could drive their truck into the backyard, poured concrete slabs in my grass in the backyard, destroyed the lawn by laying carpets and used metal stakes to keep them into the ground so the dogs could pee all over them, put up a pool, Build a room in my garage so they could run a business..,Should I go on?...The management company didn't know how to enter the property until I gave them the code which my new agent was able to find out from the tenants (After I did a random drive-by and saw all the code violations in the yard and contacted new level). I have all the pictures and many stories to tell for anyone who would like to contact me directly. There is just way too much to put into a review, but my advice to you would be stay away. I would've been much better off managing this property myself from the opposite coast, then have these people do what they did. (And more importantly, did not do!)

Joe and his team got my property rented faster and without any of the hassles, we've experienced…read morewith other companies. No need for my wife and I to look further for our property manager needs. Thanks Joe! The Masons

Joe and his team did a great job helping sort through property offerings. He is communicative,…read moreknowledgeable and willing to do the work. I'll definitely be looking to Joe for any future property needs. A+ Service.

The home being rented was sold and changed ownership. We were unaware of a new owner and sent the…read morenext months payment to Coastal Shores Property Management as always. Instead of directing the payment to the new owner where it belonged, they accepted the payment. Leaving the new owner, as well as ourselves, without the money due. Still trying to resolve this and have them return the money., so far to no avail. Will update this review if they do the right thing and return the money. UPDATE - Coastal Shores has Followed through and the issues have been corrected.

From the owner: Your Trusted Partner for Property Solutions! Are you a…read moreproperty owner seeking peace of mind and optimal returns on your investments? Look no further! We are dedicated to providing exceptional property management services tailored to meet your specific needs. Expertise and Experience: Our team of professionals possesses extensive knowledge of local markets, regulations, and trends, ensuring your properties are managed efficiently and profitably. Comprehensive Services: We offer a comprehensive suite of property management services designed to handle every aspect of property ownership. From tenant screening and leasing to rent collection, maintenance, and accounting, we handle it all, so you can sit back and relax while we take care of the day-to-day operations. Personalized Approach: We recognize that every property is unique, and we tailor our services to match your individual goals and requirements. Tenant Satisfaction: Happy tenants are the key to successful property management. Our team is dedicated to providing exceptional customer service to both property owners and tenants. We promptly address maintenance requests, ensure timely rent collection, and foster positive tenant relationships, resulting in higher tenant retention rates and reduced vacancies. Transparency and Communication: We believe in open and transparent communication with our clients. You can count on us to be responsive, proactive, and accountable every step of the way.

Me and my boyfriend would always be a couple days late with rent so I would give the benefit of the…read moredoubt about little things but once we found black mold in all the vents, roaches and broken things I'm now pissed. They they keep most of our deposit and when I sent pictures showing it was like that before we got here they didnt care I explained to them we where in a really tight spot for money that way we had to move out and was really on our security deposit they still didn't care so don't go through them

Three years later and they are still providing excellent service and advice. House in ggood…read more shape and on time checks I've had a few repairs done that were taken care of quickly and warranty honored.

I moved out of one of their rental houses because the house always had a problem. My kids started…read moregetting sick very often from asthma. Less than a year after the house was built (my family was the first family to rent that house), the air conditioner was already broken, and the wall had mold. I had to call maintenance several times because my dryer was always filled with water, and they never knew why. I paid for cleaning before I received the rental, and after a long trip since I was moving from another state, I had to clean again, all covered in construction dust. The appliances were old. The refrigerator had mold all over it, and the stove I put on once to bake a pizza. When it beeped, and I opened the oven, a dead lizard was already cooking on it. Before I moved, I left the house even cleaner than when I received it, of course we knew the $2400 deposit was lost. But now they want me to pay $6800 for trash pickup (what trash pickup?). We left everything outside in the dumpsters that the City of Cape Coral picks up weekly. Pressure washer outside, really? And a new carpet that lost some fibers when I vacuumed it. It's weird, if they had put in good carpet that would never have happened, but like I said, that house was made of cheap stuff. I really don't know how it passed inspection.

I had to move from home due to home being sold M&M took over and said they switched utilities over,…read morethey only did Electric because I switched to new address and we have mo water bill because of it being well water, racked up a 699.00 water bill and when I call they hang up or leave me on hold, well filed a complaint with Real Estate Licensing board. And all of you with complaints need to do the same, house wasnt sold until Dec20 with new owner and switched again in January! Bullshit

My family and I rent through Rossman Realty Property Management and I just wanted to write a quick…read morereview to express my gratitude for my current property managers Kathleen Walka and Jessica Bishop. Both Kathleen and Jessica are very easy to work with and have amazing attitudes and are both very helpful and quick to expedite solutions to any concerns we have. My family and I have been renting this home for nearly 8 years and we have had a few different property managers with Rossman; all of which have been completely competent... but currently Kathleen and Jessica are doing an amazing job and I am very grateful to have them in charge of our rental property. Thank you Jessica and Kathleen, we appreciate all you do and are so happy that you are our point of contact; always so helpful and kind; you both make renting through a management team less stressful. THANK YOU!!! You are both an asset to Rossman Realty and to us.

I tried to rent an apartment. Put down an application fee of 60 dollars and after 2 weeks was still…read moregiven the run around on if I was even approved or not. They kept scooting the date down on when I would hear something, then the owner was out of the country, yada yada yarda one excuse after the other. I finally withdrew my application. I am out 60 bucks but better that then being with a management team that is clueless and doesn't communicate. Run is my opinion.