Extremely Poor Property Management Experience - Fort Myers…read more Marshall Reddick did a very poor job managing my property in Fort Myers. I relocated to California for work (RTO) and left the property in August, giving Marshall Reddick full authorization to manage everything--including tenant placement and payment of utility bills. This was by far the most horrifying property management experience I've had, and I own properties managed in other states. Over several months, I was instructed to reduce my rent five separate times due to what they claimed was a "poor market," yet the company changed real estate agents 3-4 times without my consent. Each time, they failed to run the live Facebook marketing campaign they had explicitly promised. Most alarming, I was later informed that power to the property had been shut off for three weeks before Marshall Reddick notified me. I was told this occurred due to a lack of funds, and only after the prolonged outage was I informed of a potential microbial growth issue--a serious risk to the property that should have been addressed immediately. Despite providing a 30-day notice for non-performance, Marshall Reddick ignored the notice entirely and continued to demonstrate a complete lack of accountability, communication, and urgency. This experience showed a complete disregard for: Basic property oversight Timely communication Tenant placement execution Utility management Owner fiduciary responsibility I would strongly caution any property owner--especially those managing remotely--before trusting Marshall Reddick with their investment.

I've had a great experience with the Florida branch of Marshall Reddick so far. They've been…read moreresponsive to my requests and proactive around lease renewals. There has been a lot of turnover recently, but generally the staff has been pretty easy to work with

Purchasing real estate is often the biggest investment a person will make in their life. Adam will…read moremake that experience enjoyable and take all of the stress out of the process. You will not find an agent that is more knowledgeable or who is as involved in the whole process. I made my purchase from 1,200 miles away and I had complete confidence in Adam the entire time. He will work with you for as long as it takes to find the perfect property for your needs, and he will always put your interests first. I will recommend Adam to anyone purchasing real estate. I look forward to working with him again in the future.

Adam, went above and beyond my expectations of what a realtor would do. I needed to paint my house…read moreand I figured I would be told yes it does need to be painted but instead Adam said let me know when you want to paint and I'll come help. With his help we got it done in one day. I liked the fact that when he was talking with you face to face he would let a text or phone call wait and keep his focus on you, that is rare in this day and age. Even the closing agent told me more than a couple of times she always enjoys working with Adam as he is very through and has all his ducks in a row which makes the closing process seamless. Adam in my opinion is by far one of the best agents to work with and plan to get back with him again when I plan to purchase a couple of additional lots after my home is built.

Joe and his team got my property rented faster and without any of the hassles, we've experienced…read morewith other companies. No need for my wife and I to look further for our property manager needs. Thanks Joe! The Masons

Joe and his team did a great job helping sort through property offerings. He is communicative,…read moreknowledgeable and willing to do the work. I'll definitely be looking to Joe for any future property needs. A+ Service.

The home being rented was sold and changed ownership. We were unaware of a new owner and sent the…read morenext months payment to Coastal Shores Property Management as always. Instead of directing the payment to the new owner where it belonged, they accepted the payment. Leaving the new owner, as well as ourselves, without the money due. Still trying to resolve this and have them return the money., so far to no avail. Will update this review if they do the right thing and return the money. UPDATE - Coastal Shores has Followed through and the issues have been corrected.

From the owner: Your Trusted Partner for Property Solutions! Are you a…read moreproperty owner seeking peace of mind and optimal returns on your investments? Look no further! We are dedicated to providing exceptional property management services tailored to meet your specific needs. Expertise and Experience: Our team of professionals possesses extensive knowledge of local markets, regulations, and trends, ensuring your properties are managed efficiently and profitably. Comprehensive Services: We offer a comprehensive suite of property management services designed to handle every aspect of property ownership. From tenant screening and leasing to rent collection, maintenance, and accounting, we handle it all, so you can sit back and relax while we take care of the day-to-day operations. Personalized Approach: We recognize that every property is unique, and we tailor our services to match your individual goals and requirements. Tenant Satisfaction: Happy tenants are the key to successful property management. Our team is dedicated to providing exceptional customer service to both property owners and tenants. We promptly address maintenance requests, ensure timely rent collection, and foster positive tenant relationships, resulting in higher tenant retention rates and reduced vacancies. Transparency and Communication: We believe in open and transparent communication with our clients. You can count on us to be responsive, proactive, and accountable every step of the way.

Me and my boyfriend would always be a couple days late with rent so I would give the benefit of the…read moredoubt about little things but once we found black mold in all the vents, roaches and broken things I'm now pissed. They they keep most of our deposit and when I sent pictures showing it was like that before we got here they didnt care I explained to them we where in a really tight spot for money that way we had to move out and was really on our security deposit they still didn't care so don't go through them

Three years later and they are still providing excellent service and advice. House in ggood…read more shape and on time checks I've had a few repairs done that were taken care of quickly and warranty honored.

I moved out of one of their rental houses because the house always had a problem. My kids started…read moregetting sick very often from asthma. Less than a year after the house was built (my family was the first family to rent that house), the air conditioner was already broken, and the wall had mold. I had to call maintenance several times because my dryer was always filled with water, and they never knew why. I paid for cleaning before I received the rental, and after a long trip since I was moving from another state, I had to clean again, all covered in construction dust. The appliances were old. The refrigerator had mold all over it, and the stove I put on once to bake a pizza. When it beeped, and I opened the oven, a dead lizard was already cooking on it. Before I moved, I left the house even cleaner than when I received it, of course we knew the $2400 deposit was lost. But now they want me to pay $6800 for trash pickup (what trash pickup?). We left everything outside in the dumpsters that the City of Cape Coral picks up weekly. Pressure washer outside, really? And a new carpet that lost some fibers when I vacuumed it. It's weird, if they had put in good carpet that would never have happened, but like I said, that house was made of cheap stuff. I really don't know how it passed inspection.

I had to move from home due to home being sold M&M took over and said they switched utilities over,…read morethey only did Electric because I switched to new address and we have mo water bill because of it being well water, racked up a 699.00 water bill and when I call they hang up or leave me on hold, well filed a complaint with Real Estate Licensing board. And all of you with complaints need to do the same, house wasnt sold until Dec20 with new owner and switched again in January! Bullshit

I am publicizing my experience to inform anyone who intends to rent from R.S.P.M. what my…read moreexperience was. I rented 12520 Equestrian circle apt 312. October 16th, 2109 to March 31, 2020. I found out the R.S.P.M. was not opened on weekend. I have to leave work to check out the property. No big deal, and annoying. I get there, and the mirror is off the wall, towel hanger on the sink, and the floors covered in dead insects. I tell them about it and was told they would take care of it before the move-in date. The move in date was set to November 1st. HOA could take up to a month for approval. I get a phone call two weeks later saying I was approved, and schedule a time for a meeting. I leave work and show up for the meeting. The agent was late, the secretary told me I needed to be patient after I sighed in frustration, because I missed work for this. I was then told that the move in date was changed, and since I signed an intent to lease I was obligated to sign or pay the fee. I was also told the HOA had my parking permit, mail box key, and amenities card. I arrived up to the HOA and they only have my parking permit. I was then told the contract was for November 1st and not the 16th of October. They had to call the agent and scold her about how she needed to update them before having me sign a contract. She was also supposed to provide the mail box key and amenities card. Since they didn't complete their obligations at the lease singing, I felt they were obligated to drop off the items with the HOA, so I don't have to miss work, again. I called the agent and they said they would drop the items off at the front desk. Well, it wasn't the front desk of the HOA, it was the front desk at the fort myers office. So I had to miss work to pick up the items that were supposed to be provided at the signing of the lease. When I walked into the apartment, the mirror was off the wall, the towel rack was still on the sink, and the floors were still the same. They didn't take care of the apartment after I notified them last month. I decided not to mention anything since they have a consistency of failure for their responsibilities. I fixed the mirror, towel rack, and cleaned. The smoke detector was barley attached, so I made a base for it. So, the reason I decided to move out, R.S.P.M. sent out a e-mail, during the March covid 19 outbreak, and the notice said that all rent was due regardless if you lose your job related to the pandemic. I put in my 60 days notice in March. I did get furloughed for the entire month of April. I wasn't sure if I would be able to pay rent in the future and made other arrangements. I also paid the penalty for leaving the lease early, even though it was a pandemic. I took care of the property until my move out date March 31. I received my security deposit 2 and a half months later. The company sent my deposit to the address I moved out of. They said they emailed me, but I don't believe them. They had my number on file, my work number, and my friends' number. They decided that emailing was good enough for the attempt. Their reasoning was people change their address, so it was my fault for not telling them my new address. The state doesn't require me to change my address for six months I think, so why did they think sending it to my old one it would be fine? It seems like an intentional act honestly, and that's just my speculation. After the first month of not receiving my deposit, I did call, and the agent I have been dealing with the entire time told me someone else signed my letter (never happened because another agent had in their possession the original check, not signed). When o was working with a different agent, I had a better experience. They provided me with a tracking number and was extremely helpful. On top of that, during this pandemic, they thought it was a good idea not to have contactless delivery, and make me sign for the letter (deposit), which arrives during the day when I am at work... So guess who missed work again, to receive the security deposit? This guy. I'm sure I forgot something else.

From the owner: If you own a residential investment property and are looking for professional management, look no…read morefurther! For over 30 years, our company has been providing full management services, including marketing, tenant screening, leasing, maintenance, and accounting. Our reputation is the best in the area - just ask our current clients. If you are looking to rent a home, we have a top-notch inventory of homes, condos, duplexes and town homes for lease. When you rent from Realty Services, you can be assured of a high-level of professionalism and quick maintenance response. If you qualify, we would be pleased to have you as a tenant in one of our properties.

My family and I rent through Rossman Realty Property Management and I just wanted to write a quick…read morereview to express my gratitude for my current property managers Kathleen Walka and Jessica Bishop. Both Kathleen and Jessica are very easy to work with and have amazing attitudes and are both very helpful and quick to expedite solutions to any concerns we have. My family and I have been renting this home for nearly 8 years and we have had a few different property managers with Rossman; all of which have been completely competent... but currently Kathleen and Jessica are doing an amazing job and I am very grateful to have them in charge of our rental property. Thank you Jessica and Kathleen, we appreciate all you do and are so happy that you are our point of contact; always so helpful and kind; you both make renting through a management team less stressful. THANK YOU!!! You are both an asset to Rossman Realty and to us.

I tried to rent an apartment. Put down an application fee of 60 dollars and after 2 weeks was still…read moregiven the run around on if I was even approved or not. They kept scooting the date down on when I would hear something, then the owner was out of the country, yada yada yarda one excuse after the other. I finally withdrew my application. I am out 60 bucks but better that then being with a management team that is clueless and doesn't communicate. Run is my opinion.