Title Poor Communication, Lack of Diligence, and Unfulfilled Promises in Personal Injury Case I hired Henry E. Reaves III and Reaves Law Firm, PLLC in late July 2025 to handle my personal injury claim after a car accident in Shelby County, TN (caused by another driver). I signed a retainer around July 29, 2025, expecting competent, diligent representation, regular updates, and proper handling of medical treatment and settlement efforts. Unfortunately, the experience was extremely disappointing and fell far short of professional standards: * Poor or nonexistent communication -- Despite multiple calls (at least 15 attempts, some documented) and certified letters, I was repeatedly ignored. I was left uninformed about case progress, deadlines, and options for medical care to address my ongoing pain and injuries. This violated basic expectations of client updates. * Lack of diligence and competent handling -- The firm failed to properly investigate the accident, preserve evidence promptly, or secure medical records before any demand. They pushed an aggressive "no negotiation" strategy (time-limited demand then immediate lawsuit) without clearly explaining or getting my informed consent in writing. The complaint wasn't filed until September 2025, and no doctor visits or prescriptions were arranged or encouraged, potentially harming my recovery and claim value (medical bills already over $25,000, total damages estimated $35,000+). * Misleading promises -- I was assured of a "quick settlement" during initial talks, but no thorough evaluation occurred. Post-retention, there were unfulfilled promises of communication and progress. When I raised concerns about back pain and lack of medical attention in September 2025, I terminated services on September 3 (or 9 per their records), but received no proper disengagement letter or full file transfer. * Other issues -- The firm claimed I refused medical treatment (via a call to my sister's phone after I lost mine), but I have no record of advice to seek care if needed, and no authorization for third-party contact. Litigation was advanced aggressively without my full understanding or agreement. I filed a formal ethics complaint with the Tennessee Board of Professional Responsibility (TBPR Docket No. 101639-2025-9-TT-INV), citing violations of rules on competence (RPC 1.1), diligence (1.3), communication (1.4), and honesty (8.4(c)). I later submitted a follow-up letter requesting evidence (signed PSA details, call logs, demand package, disengagement letter, etc.) because the firm's response to TBPR appeared inaccurate based on my records. This representation caused unnecessary stress, prolonged pain, unpaid medical bills, and weakened my legal position. I do not recommend Reaves Law Firm or Henry E. Reaves III for personal injury cases. Potential clients should be cautious about communication, transparency, and actual case handling. If you're considering this firm, ask detailed questions upfront and get everything in writing. Sincerely, George B. Cooper read more

Terrible customer service. All the attorneys quit because of the dictatorship there. HR is a joke. Cases go unfixed for years.

If I could give 0 stars I would ! This is the world's WORST personal injury law firm. They are liars! Starting with the attorneys all the way down, you can never reach anyone and if you do they either hang up on you or give you a load of BS. All you ever hear is "Sorry, they are no longer with the firm and you have a new person assigned to your case" The people on the phone are rude and don't care to listen to what you have to say. I had a case with them that has gone on for over a year and barely got enough back to cover my monthly expenses. They are a joke! It's pathetic that they are still able to represent people. I had a friend who was working there who referred me to them and here I go, trying to support "Black Owned" businesses, I gave them a chance. The joke is on us, they have no place in Corporate America!! Not only did they give me pennies but they fired my friend for no reason. Which makes sense why no one answers the damn phone, they can't keep any employees!!!! Screw this place, the owners and all that they represent. They are criminals with no values whatsoever! read more

Reaves law firm was the worst of the worst as far as attorneys is concerned. My daughter was injured from a fall at her apartment due to sewage overflowing. She required surgery to her knee due to injury. She called Reaves law firm to represent her. They waited 10 months before they told her in a text that they couldn't help her and the reason was that she knew about the plumbing problem. She was never able to speak to Henry Reaves or the attorney that was representing her in person. She still suffers from pain to her knee. They dropped the ball in this and my daughter was never compensated. Her son and I had to clean up sewage with feces as she laid in a cast due to surgery if her knee. read more

I was hired by Reaves Law Firm as a litigation paralegal and relocated from Gulf Shores, AL to Memphis, TN. Upon learning that my entire 90 day probation would be training in the Intake Department. I did not complete my training. Being the only white person that was in a class of 7, I knew the trainer, Tina, had it in for me. Because I took notes, she came over to my work station and requested to see my notes; I gave them to her and she threw them back on my work station. Later than day, I was told that I was terminated. Don't count on being hired in a position that you applied for. You will be in the Intake Department for the full 90 days, which is the low end of the firm. Please believe, REVERSE DISCRIMINATION!! read more

No One ever picks up the phone. I've been trying to reach them for over a month now and they never answer. I had my accident back in December it's now almost April and I haven't heard from anyone nor can I get a hold of anyone since the beginning of February. I will be taking my business elsewhere. Terrible customer service. Guess this is what I get for trying to stick to black owned businesses.... read more