Extremely frustrated from this horrible experience. I had my cataract surgery almost a year ago…read moreand I've had nothing but issues with my one eye. First they sent me to a retina specialist, which that particular issue cleared by increasing the amount of steroid drops. Next I saw a cornea specialist who found an issue that occurred because of the cataract surgery. He performed another procedure and I'm still unable to see clearly out of this eye and driving at night is almost impossible. I've been back to multiple appointments and nothing is helping. Now they are ignoring my calls to determine what is to happen next. In the interim, I tried to seek a second opinion and that doctor would not do anything and suggested that I go back to the original surgeon - stated my cornea is abnormally shaped. I've also went back to my insurance provider who also called and requested them to call me back - still no call. I've tried the last doctor as well as the office manager. In my opinion, I would not recommend this facility to anyone. I ended up at this facility due to a routine eye exam at another location who recommended this facility for cataract surgery. So I believed that they would only recommend a "good" place - not so much. Now mind you, I had no other issues with my vision - I'd had lasik years ago that was still working but was experiencing issues with bright lights when driving - which was attributed to cataracts. One more thing ... the troubled eye has problems staying open - so now I'm also fighting keeping it open while trying to work. Just horrible!!

Very bad experience at this practice Had cataract surgery with very bad outcome Never saw my…read moresurgeon again after surgery and asked to set up appointment with her with multiple requests . Was told they would contact her but she never saw me again since the surgeries. Just saw her optometrists and they gave many different excuses .Left with bad scarring on my left eye ( confirmed by another Dr) and I will need additional surgery Ended up losing my job as I am a Realtor and my team let me go as I could not drive long distances.Had to put my life on hold as my vision causing anxiety and feeling physically unstable when walking. Unable to drive distances as very low vision on my left side because of left eye . Was told That was not a problem and one of the optometrists said you are lucky to have one good eye . Did they forget that I came in with two good eyes ? Please research who you go to and be safe .

The eye exam was top notch, but purchasing glasses is a tough go. The selection of frames is not…read moregreat. It was suggested to me that they would order a few frames for me to choose from, but somehow, the frames never got ordered. It took two phone calls and two weeks for me to learn this. Now I am looking at having going back three more time to actually get glasses. It will take more than a month more to get glasses. Not good customer service.

Really liked the place and hours. Could tell the staff treated new and returning customers with a…read morelot of care and friendliness. Would recommend

Dr Kegler is the best. I have been going to him for years. i feel confident that I'm getting the…read morebest care.

Had thorough exam with Dr Kegler's assistant who was incredibly friendly and helpful. I found her…read morerecommendations and suggestions honest and extremely beneficial to me. My visit with Dr. Kegler himself was also very informative. 'Apparently' you're supposed to throw away your disposable contact lenses rather than using them for months on end as protein building and infection can occur. Who'd have thought??!! Guess I should stick with the professionals rather than going with the if-it-doesn't-hurt-it's-okay approach from now on.

First visit to check my blurry eye issue. Was the first client to check in and was told I was the…read morefirst patient. Then another person came in a was taken back before me?? Then I did finally get called back and the young lady did all her testing, she was really nice. Then she left and said the doctor would be in. well I waited and waited. Then she came back in to take me to another room for another test. Afterwards she said the doctor would be in soon. And I waited and waited. Finally came in about a 90 minutes after my appointment. Seemed nice enough but for a first appointment was quite a bit of waiting. I will go back if needed, but will plan accordingly for I can take my phone in while I wait. lol

Dr. Katz went above and beyond the call of duty for my dad's eye surgery…read more He took an issue that was out of his hands and made it his problem to solve, staying extra late to accommodate my father. We have great trust in him in his professional abilities and enjoy his engaging personality too! I can't think of a doctor I would have trusted more with my dad's health.

Great caring and great customer service The Dr is very caring , listens to you and I highly…read morerecommend

I scratched my eye working in the yard on Sunday and Dr Albright made time to see me early Monday…read moremorning, Tuesday and Wednesday. I really appreciate the extra effort he made to help me with my injury.

I have been going here for twenty-five years and have NEVER had a bad experience. Dr's Whitaker and…read moreRogers have always gone above and beyond for all my surgeries! Yes, they are a busy office. This is because they are great at what they do.

Terrible communication from office staff and flaky doctors. I had to reschedule because no one…read morebothered to tell me until one week before my appt that my doctor switched offices to a different city (same practice though) and they wouldn't honor my appointment time even if I travelled to the new office. Then, after rescheduling and waiting weeks for that appointment, I got another call less than one week before my rescheduled appointment informing me that my doctor decided to take time off. When I called to reschedule the receptionist literally said "yeah, that doctor takes a lot of time off in the summer." Next available appointment is two months from now after I've already been pushed off for months and I have no guarantee he'll actually show up to that one either. This has happened multiple times with this doctor and this practice. I've been asked to see his associates more than once due to his frequent cancellations. 100% do not recommend. Family life comes first, always, but the disregard this practice and its doctors has for patients is astounding. Good doctors are a dime a dozen. Don't waste your time or money on this practice.

Great people who truly care about what they do. Been going to them for years now and feel grateful…read moreto have an eye doctor that can be trusted

I have been going to Dr Albright for a million years and truly love my visits to his office! Dr Jim…read moreand his team are awesome people: kind, courteous, and truly care about their patients. I trust the care I receive with Dr Jim. I have terrible eyesight and now (boooo) into "aging" eyesight. There is no one I trust more to help me care for my eyes than Dr Abright. Also if you're looking for a really good selection of top shelf eyewear, they have all the top brands!

I always feel like a million bucks when I leave here. The doctor is kind, remembers me (or at least…read morepretends to), and made sure I was comfortable in my contacts - letting me try a few different brands before I chose what was best for me. The rest of the staff is also really kind, they help pick out glasses and give transparent pricing. There can be good deals on glasses and sunglasses, and they're never pushy. I highly recommend going here for your eye glasses/contact needs!

Sherri is an amazing doctor she has treated my family for many years. Knowledgable, conservative…read moreand thorough. Support team in the office is amazing as well. Highly recommended!!!!

(This is the part of my review of Harris Opticians which applies directly to Dr. Sherri Reed. She…read moredeserves all the accolades possible. Go to Harris Opticians for the rest of my review.) 10 Stars! That's what I'd give Dr. Sherri Reed. My first experience with Dr. Sherri Reed, and Harris Opticians, was over 10 years ago. I managed to scratch my cornea. It had been a couple of days and the pain was getting worse. It was late Saturday and my regular eye doctor was closed. My wife, who had been going to Dr. Reed for several years, had Dr. Reed's cell phone number and convinced me to let her call her. Dr. Reed agreed to meet me at the office on _Sunday_morning_ on her way to church. She examined me and started treatment. She warned me that if it didn't work, I'd have to go to a laser eye specialist to have the divot in my cornea mended. Her treatment immediately reduced the pain, the worst I think I have ever felt in my life. Over the next 3 months of close monitoring by her, the injury mostly repaired itself. Today, I'm only slightly aware I ever had such a painful injury and my vision has fully recovered. She was a Godsend!

When it come to my eye care , I prefer not to be treated as a cattle lead to the slaughterhouse as…read moreyou are with most minute glasses house. Here you are treated as if you are family, Dr Robinson will take Time to listen your concerns, make recommendations as needed. You'll see her fitting glasses when they come in, and patiently helping new lenses wearers trying to get them in the first time. You are more than a number here!

Customer service problems. I had no issue with my prescription being accurate. That part was fine…read more However, I called to order new contacts. I was told by the person that answered that she ordered them. She had not verified my name or anything. So, I asked her how that was possible if she doesn't know who I am. So, then I gave her my info. Again, she said she ordered them. I asked when I should expect them in-she said 1-2 weeks and that they would call me. I waited 2 weeks. No call from them. So, I call back-was a told again from the new person that they were ordered and will be in. I ask for a receipt or proof they were ordered since I have zero contacts right now and only a pair of broken glasses and cannot see or drive without them. Only thing I have is RX sunglasses for the moment. She said she would look into it. I never got the receipt. Then, since they have impossibly bizarre hours, I call back the next week. It's been 3 entire weeks now without contacts. I have a specialty type for astigmatism and cannot order them myself if I would have. I call back and told "they will be in" from the new person. I asked again for the doctor to call me or a receipt because I can't wait any longer. She said she'd have the Dr. Call me. RUDELY, the Dr. Does call me-but not with any solution or understanding. She consistently interrupts me and insists the "notes say that she called you". Your RX is expired. Well, my phone records do not show a call or voicemail from them which I checked religiously because I needed the contacts so badly. I checked my actual phone bill. They never called. No email. Nothing. I had already verified they had the correct contact info for me to rule that out. So, rather than apologize or come up with a solution the Dr. Consistently says she could not have ordered them. Ok, well are you not going address that I was consistently lied to or how to solve this problem? Nope. Offered zero solution. Only a defensive attitude and angry that I brought up the RX law that shows my RX for contacts can be 2 years at the Dr. discretion. It doesn't have to be 1. So, she easily could have came up with a solution. I would have even been open to quickly getting a full exam and having them rush order the contacts. But, NOTHING was offered to help this mess if a situation that was entirely their fault. Also, if my exam expired-why aren't you reaching out to me at all. Don't go here unless you want to go back into the past like it 1989 and you have zero communication. I will say, they gave me a good contact exam-but the new hire obviously is not trained and if they mess up, they take zero responsibility. I was consistently lied to. The Dr. Did not even apologize for that, instead just argued with me. So, here we are. I gave them multiple chances to fix this and they completely failed. I'm stuck without being able to drive at night until I can get some corrective lenses. Thanks for being sympathetic to a problem you created for me.