We went on a vacation to WDW from 2/8 to 2/14 and our regular sitter had taken some time off, so we…read moredecided to use Furry Pals. We were put in touch with Jill, to take care of our home and finches. Right off the bat we liked her. She was on time for the meeting, she was personable, and was interested in our birds. We were excited to leave, and felt so confident things would be fine, we didn't leave our house security cameras on. We asked jill to come every morning from 2/9 to 2/14. She said that wasn't a problem, and she would text me after every visit. My husband was at this meeting too, that is exactly what she said she would do. The good: our birds received daily care. They also got their cage papers changed, she left me extra newspaper, she got the mail, and vacuumed the area around the birds. The house was still as clean as I left it, and our house was secure when we got home. I would like to say this visit earned 4 stars, but there are communication problems........ We left early on the 8th and took care of the bird bath /drinking water before we left. I texted jill to let her know we left, I asked for text updates, and let her know what I took care of before we left. She said she would text me after every visit and we were confirmed. So the 9th I waited to hear from her in the morning, and didn't. I texted her to find out what was going on, and she said she had a doctor's appt in the morning, and now, after lunch, she was on her way. I was not aware of any other appointments she had, and our birds had to go a long time between when we left to when she arrived to change the bath water. I had to ask her how things went after she finally arrived, she didn't send me a text update automatically. I wrote Nancy to let her know what happened. She basically forwarded my info to jill. I would rather Nancy have talked to me instead of just passing the info back to where the issue seemed to be, communication with Jill. For the next few mornings, the texts consisted of 3 word sentences like: "all good here". Since there are no care notes being left at home, I felt that was very vague. Did we get mail? Are there any office notes left on the door? Are the birds doing okay? If all I am getting is just a text update, it should be a little more than "all good here". So on the 14th, the last day, I waited to hear from jill after her morning visit. At 1:20 in the afternoon I had to text her to find out what was going on at home. We were on a long drive, and I am having to chase down info from home. This is the pet sitters job. On their website they boast about the detailed notes you will receive from your pets. And how they give these long 30 minute visits for every pet visit. So I ask about the key. She told me when we met that she could drop it off. She knew it was my husbands key, no worries. So I asked her if she could stop by tomorrow. No. She now offers to mail it, or put it under the mat. I sent text instructions to put it on the back porch. So she went to lunch, and was going to come over. I heard nothing else. No confirming the key was left. She didn't respond to my text. So I wrote Nancy. I guess jill told her the key was left. Nobody updated me.....? I let Nancy know I wasnt pleased that on this trip I had to ask what was going on, she didn't tell me about the first day being late, I didn't know she left the key, and Nancys response was that jill told us both she had a doctor's appointment that first day, she only tells Nancy she leaves keys and not clients, there was no appologies for lack of text updates, and Nancy believes what jill tells her. Jill did not tell us the first day would be a delayed visit for any appointments . I know she didn't because the response from her was "well emergencies come up". I assume that when you talk to the owner, Nancy, there would be some acknowledgement or concern that her employee /IC/etc would be showing up, also a client having to keep asking for updates, and not knowing whether a key was left or not. I felt she was basically telling me it was my word against jills, and well, she said she knows what jill told her. Good to know where clients then stand. Any issues, she defends the sitter. But I have the texts. Me asking for info. Me asking if she had visited. Me having to ask her boss. I have the paperwork where I asked for morning visits. And no communication about the first visit being late. You shouldn't have to chase anyone down for info, details, especially, "have you been to my house today"????????? That is part of the job. And you know what, if something happens at a house, is this how it goes? The employee was in the right? They don't show up for hours, ah, that's ok. They don't let you know where your key is, that's ok. They don't even text you the last day so you know they were there.....REALLY? And I find it very suspicious that there are three new yelp reviews left today....when the last ones were 11 months ago....and all 2 days apart. Hmmm

We have been using Furry Pal's for years as we both work and our greyhound needs to get out for a…read moregood afternoon walk. They also look after our two cats while we are on vacation. Our pup adores her walker, Alyssa. While we can't rely on her telling us directly, we do get stopped by neighbors who make a point of mentioning that it's obvious that our dog walker loves our dog. That's as good as it gets. Additionally, and just as important they are very reliable. You know they will show up when they say they will. Prices are competitive with most other places.

I returned home to dry water bowls (thankfully I have a fountain - which also wasn't refilled)…read moreempty food bowls and the treats that they said they gave to my pets were still in a sealed container. The owner claimed that they were busy and that it was an oversight, but I need to be able to 100% trust anyone I am letting into my home in my absence and looking after my fuzzy children. They did admit that they "misspoke" when I confirmed if they got their treats when I was gone. They also refunded my money.

I been with Alan since 2010. My Jr (miniature schnauzer) went blind so instead of boarding him. We…read morethought it's best to have Alan and his staffs come to the house instead. Charlotte Sitting is still with us til this day after Junior and Tigger passed on. I alway get the same dog walker. The fur babies get familiar. Nikki and Alan keep the keys to my house and my credit card stays on file. This is a long term relationship. I trusted them fully with my kids. Nikki always send me a pic and text when she's done with Piper. The newest and youngest member of the family. We have a couple trips planned and no doubt the kids will be boarding with them. I'm horrible at times at scheduling in advance for them to come and let the kids out.. But I never have to worry. I would text Nikki. She will give me a time and done. No worries, I know she or Alan will get over and take care of my furbabies.

Luv-ing Fluffs of Luv grooming! I have taken my dog here twice and find them to be friendly and do…read morea great job. Pricing is on par with other grooming in the area, but I also like the fact that it is more of a small business rather than big box groomers. The location is right in downtown Pineville with ample street parking all around. I also find the inside to be clean. You can see the back a bit which looks sanitary. My only hesitation for pushing to five stars is scheduling. I had to call five times across three days before someone actually answered the phone. There was a voicemail option. I suppose they are so busy which is a good sign though. Next time I'll make my next appointment while I am still there.

I've been using Fluffs of Luv for several years now. I wouldn't think of using anyone else. My cats…read morealways seem happy and healthy when I return from trips as if I was never even gone.

I love love LOVE Megan at ML pet services! I have complete peace of mind, and trust in her! My dogs…read moreabsolutely adore her (so does my cat!!), and one of my pups is very anxious, and scared of most people. Megan took the time to get to know her and build trust. We previously had a pet sitter a couple of years ago, and although she was lovely, Sadie just couldn't get used to her, and would always just bark and refuse to go outside. Not the case with Megan! Sadie loves Megan, and so does my other pup, Chloe! I also love that Megan shares pics of my pups, and keeps me updated. She is super communicative and on time. But the best part about Megan is the genuine love she has for 'her' animals that she pet sits for. She is a kind person with a massive heart of gold! I HIGHLY recommend her to anyone, even those with 'difficult' pups. She will win them over in no time!

Megan did an awesome job with our dogs for a week while we were on vacation. It was nice to be able…read moreto enjoy our time away and not have to worry about our dogs being taken care of. She gave us a plan and did everything, and more, that she said she would! She also sent us pics daily and gave updates on how they were doing! I highly recommend her!

I must say I am disappointed, I'm glad I didn't leave a review the first time and waited being that…read moreI was using them for my military leave. I've worked with them for a while now, but I feel with this incident only proved my point. They didn't fulfill their promise by providing compassionate care and a trusted professional. My doggie, Benny is known to resource guard his pen, which was communicated and discussed on how to handle it. (So I thought). Each time I was provided by a "trusted" professional they had no experience with small dogs or dogs who resource guard, (per my conversations with each sitter), which per their company they claim to match sitters that work best with each pet. Personally, I feel their sitters are not trained and have no experience with all dogs especially this last sitter Brian. He didn't listen, I was a little uncomfortable due to the fact they placed me with him last minute and didn't tell me the other sitter canceled until days that I had to leave the state (last sitter still has my key card smh), so I had no choice. I get it most of these sitters are doing this for a side hustle and I understand safety b/c I don't want anyone to get hurt. But a sitter with resource guarding experience should have been placed with Benny. Each sitter I have told them about Benny's resource guarding and each time they disregarded what I say and tell them he's too aggressive with his pen, which I have already discussed with them about so I don't understand why these sitters would be placed with us. In addition, when I spoke with you all, I was told after the 2nd or 3rd sitter he was doing that not knowing it until it started getting worse. You stated, "they probably didn't tell you because they didn't want to worry you" No transparency at all, that should have been told to me at the very beginning so it could have been fixed. Upon further review via video, the sitter (Brian) did not have experience and mishandled my baby. Picking him up from his pen knowing I told you how he is with it and him almost getting dropped (knowing I told him how to walk him into his pen, he chose not to listen) followed by him using gloves to handle him, what kind of person does that? This is Benny's first time meeting this man and he is doing that, when you meet anyone you have to give them time to warm up to you, which he did not do. There was no care from that man and Shawna didn't care either when I expressed my feelings. I should make a report for y'all's negligence knowing I'm out of town and y'all can't take care of him. But it's ok. As Shawna stated "we have no sitters" I wonder what she would have done if I didn't have anyone to stop by? Just cruel and complete bs. Do better. If y'all were so trained you should've stepped in to care for my baby but you didn't. I feel I've been loyal and given y'all my hard earned money and this is how y'all treat Benny? I didn't see any aggression when my friend stopped by per the picture. Luckily I had my friend come by and take care of my dog but if it wasn't for her and my faith in God coming through Benny would have been without food, water and a place to relieve himself for a day in a half while I'm out of town. Again Complete bs, never again! The invoice will be paid as soooon as I get back to Charlotte!

My first experience with Queen City Pet Sitting (and actually with any pet sitting company) was…read moreexcellent. Aaron was timely, communicative, and professional. He sent thorough updates of every visit and lots of photos. My kitty seemed to be well cared for and all was in order upon our return. I will use them again in the future.

We have used Kennelina for years however today their customer service was TERRIBLE!! We just…read morepicked up our dogs about 2 weeks ago after spending $1900 for the 2 of them being there for 2 weeks and nothing was said that they would not be able to keep them any longer in the future. One of our dogs is 15 years old and the other is a hyper puppy who stayed for the first time. We called today and they said they did not feel comfortable keeping them again. Then why was that not told to us after we just paid them $1900 for keeping them! Really! Called today and had no problem getting daycare elsewhere!

As a lifetime dog owner who views our pups as a family member, leaving them behind is always…read moresomewhat of internal battle. Kennelina Pet Resort has been exceptional in all aspects of caring for our pups in our absence. Ken & Paty are extremely responsive and considerate with their time. I know that our dogs are not the only ones in their care but when I reach out for updates or with questions, they make you feel like your pets are the only ones in their facility! I would not consider Kennelina "local" to where I live, I drive one way for about 35-40mins past several other options to give Miller & Blue the best when I can't be there! You shouldn't hesitate to contact them if you have a need!

Krista is so patient and wonderful with our matte-prone puppy shihpoo. She gives us helpful advice…read moreand it's clear she loves and cares about her clients!

This is my GSD eyes after being groomed here. Vet reported Severe redness (subconjunctival…read morehemorrhage) in both eyes, likely due to pressure on the neck during grooming.

This business is phenomenal! If you want your pet to feel "at home",this is the place for you…read more Kristina provides a safe and welcoming environment and her attention to detail is amazing. She works very hard to replicate your pet's schedule,likes ,dislikes, and any "special" things your pet needs to feel as if it never left home. Her love of pets is very evident. I hate having to leave our dog, but I feel so relaxed and comfortable when we are away knowing that she is happy and well cared for.

I love their care and concern and their attention to details. Samauri and Paige find it perfect.read more