Empty promises and anything to make a sale, delayed shipping, damaged items with no…read morereconciliation..it's no wonder they're shutting down.

Never shop here! They tell you a bunch of lies and talk about financing but never mail you anything…read morewhen your promotion is ending and end up paying double the amount. Customer service is not helpful at all

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Wow what scam of a furniture store and total ripoff $ place!!!…read more See attached photographs and prices Service on a Sunday is non-existant to rude. VERY AGGRESSIVE SALEMEN (All men, sadly no women) I tried out on of their sofas to give it a fair chance and it felt like basic motel furniture Just a poor selection and nothing felt modern

New location on Butterfield Road in Downers Grove. Salespeople great as we entered the store. Great…read moreselection of furniture. My tip is to check out the items in the clearance department.

Not only are their products not quality, their customer service is not kind or helpful…read more We purchased a dining set in April of 2022 and by October of 2022, one of the chairs had cracked underneath with about 90 hours of standard use. They have not been able to offer a replacement chair or parts, and have only offered us to buy 4 new chairs at a cost of $172 plus shipping. They do not stand behind their products.

I purchased a Queen Day Bed for my son, who's been quite ill…read more He had been sleeping on the mattress until I was able to make arrangements to pick up the item. It's difficult getting out due to his current state. I rented the truck and picked it up in Aurora. There were 4 pieces in all. My son's apartment is not easily accessible, several flights of stairs to carry up the bed, just to get to the elevator! Did I mention I'm a Grandma! This was not an easy task, but I managed it. When I opened up the first box, the right side arm was covered in MOLD! when I notified Baxton, rather then them coming to get it and bring a replacement, they expect me to rent another truck and bring it back! HORRIBLE CUSTOMER SERVICE

This deserves no stars !!!! I've been dealing with this Store since August 2025, trying to have…read morethem help me with the warranty that I purchased on my furniture. They have no regard for their customer. They can care less. They basically just took the money for the warranty and allow the warranty company to treat me unfairly and with disrespect. I will make sure that anyone I know does not purchase furniture from your store. The communication is horrible. They don't answer their phone when you call they disregard phone calls. It's horrible situation at that store. Don't go to this store go somewhere save yourself time and money by not wasting your time at this location. Horrible, horrible horrible. In corporate on top of it is even disappointing as well at a time when people should be kind to people didn't happen such a disgrace!!!!

My partner and I went to a Value City the other week to look at a couch we'd previously looked at…read morein another location. We honestly didn't feel like we needed help, but Barbara ensured that she was "available" without being pushy, which turned out to be exactly what we needed. Her customer service was great, she had answers for all of our questions, and admittedly, I would have never purchased the 4-Year Protection Plan if she didn't explain it to me so well; felt like a win-win to get that same amount back as a store-credit at the 4-year mark.

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

SOOO BAD- I walked in wanting an electric dryer- I decided to do a washer dryer set - it was…read morecheaper- I have an electric house only- NO GAS- THESE guys send me the WRONG DRYER 2 DAYS AGO- and now it's hell on earth to get a working dryer- Any suggestions on what do do-

Extremely satisfied with the customer service! The product technicians are very knowledgeable &…read moreassembled a handful of items for my new apartment. I'm so happy with my purchases everything looks wonderful!