Have been completely obsessed with this place for years. I probably shouldn't tell the yelp world…read moremy secret. Ha. I always find awesome pieces here- large and small and always great quality! If you're looking for something special or to furnish a rental Property quickly and easily this is the spot. I bought a brutalist armoire cabinet here for $400? and Its valued at $1000+ beautiful solid wood piece. This is a great spot to stop in and walk around- you never know what you will find!!

If you're looking for resale furniture in the Chicago area, it's almost essential you visit…read moreJubilee, both their Carol Stream and Lombard locations. They have the largest selection by far, and most of what they accept is in good condition. There's always something interesting in their collection, which at any time has handmade, vintage, collectible, and other unique items alongside more conventional ones. The more desirable vintage and antique items won't be cheap, but they'll be cheaper than at a curated vintage or antique furniture shop. Jubilee isn't a thrift store, and in some cases their prices can be a bit high. Everything is final sale, so there's an element of "buyer beware," like most resale shops. They put the brand name on the price tag if it's a selling point, but not so much for cheaper brands. Once I purchased an item here, and when I got home I found the label and saw it was made in China by a low-end furniture company. I never would have paid as much had I known, so I felt a bit duped. However I still wound up going back as I never found as much furniture I liked anywhere else. And for what it's worth, the item has held up. Most of their service is provided by volunteers, who are nice, but some are more knowledgeable than others. To sum up, it's not perfect, but in a retail landscape where most new furniture is either flimsy "manufactured wood" or ultra-expensive high end brands, Jubilee helps fill an important gap for affordable quality furniture.

massage chair was great, too great, hurt my back and i now have to see a chiropractor…read more i cant lift anything beyond 10 pounds without injuring myself great massage chair

Empty promises and anything to make a sale, delayed shipping, damaged items with no…read morereconciliation..it's no wonder they're shutting down.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Big Sean , yes that's his name, was awesome he helped us get the best value for what we were…read morelooking for.. He was very knowledgeable, and explained everything to in detail. We want to thank him for his service and his patience. I would recommend this store to everyone.

Big Sean was our contact/sales associate and was most patient and more than helpful in answering…read moreany questions we had. Knowledgeable in the topics brought up and a pleasure to work with. The entire team was great.

Not only are their products not quality, their customer service is not kind or helpful…read more We purchased a dining set in April of 2022 and by October of 2022, one of the chairs had cracked underneath with about 90 hours of standard use. They have not been able to offer a replacement chair or parts, and have only offered us to buy 4 new chairs at a cost of $172 plus shipping. They do not stand behind their products.

I purchased a Queen Day Bed for my son, who's been quite ill…read more He had been sleeping on the mattress until I was able to make arrangements to pick up the item. It's difficult getting out due to his current state. I rented the truck and picked it up in Aurora. There were 4 pieces in all. My son's apartment is not easily accessible, several flights of stairs to carry up the bed, just to get to the elevator! Did I mention I'm a Grandma! This was not an easy task, but I managed it. When I opened up the first box, the right side arm was covered in MOLD! when I notified Baxton, rather then them coming to get it and bring a replacement, they expect me to rent another truck and bring it back! HORRIBLE CUSTOMER SERVICE

This deserves no stars !!!! I've been dealing with this Store since August 2025, trying to have…read morethem help me with the warranty that I purchased on my furniture. They have no regard for their customer. They can care less. They basically just took the money for the warranty and allow the warranty company to treat me unfairly and with disrespect. I will make sure that anyone I know does not purchase furniture from your store. The communication is horrible. They don't answer their phone when you call they disregard phone calls. It's horrible situation at that store. Don't go to this store go somewhere save yourself time and money by not wasting your time at this location. Horrible, horrible horrible. In corporate on top of it is even disappointing as well at a time when people should be kind to people didn't happen such a disgrace!!!!

My partner and I went to a Value City the other week to look at a couch we'd previously looked at…read morein another location. We honestly didn't feel like we needed help, but Barbara ensured that she was "available" without being pushy, which turned out to be exactly what we needed. Her customer service was great, she had answers for all of our questions, and admittedly, I would have never purchased the 4-Year Protection Plan if she didn't explain it to me so well; felt like a win-win to get that same amount back as a store-credit at the 4-year mark.

Great experience all around - from showroom to installation. Great people, everything was explained…read moreand made easy. Highly recommended!

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

We had interior decorator Kim, house now looks amazing and the custom order furniture was very…read morereasonable priced. Delivery guys were excellent.

Finally, after nine long months, my furniture has arrived! Yay!…read more I ordered the furniture on New Year's Day 2022, and today was the day. What brought me here was two-fold: the immediate reason is that they had a daybed on clearance and I needed a guest bed; I had been looking for a full-sized daybed since it could serve multiple purposes. In addition, I had been looking at sofas for months and noticed in their catalog a couch with arms that had a pleated arm, which I have not seen before. Usually in couches I see a standard track, sock, or some other similar arm, but I loved the look of the pleat. I had intended to only purchase the daybed, but decided I might as well just get it all. I didn't realize how backlogged they were so it's good I did. The process of ordering was... for me... involved, but others I am certain won't take as long. I wanted to make the perfect choice for me, so I looked at basically every fabric they had. You might think that's hyperbole but I honestly think I did. The only thing I knew I wanted was for it to be very firm and for it to have pleats on the arms. I spent 3-5 hours at the store that day viewing couches, fabrics, deciding on pillow fabrics, and so on. There actually was a big snowstorm that day and they sent a few people home and by the time I left I had to drive like 40 miles per hour home from Glendale Heights to Ravenswood, but Chris (who no longer works there) was very patient and the other folks who work there were great too. I need to get an ottoman for my new couch, and I'd be happy to work with any of these designers. However, my review is a bit mixed, unfortunately. Whilst working with the designers was good and they were very helpful, the delivery wasn't as good. I decided to err on the side of a higher review so that I don't give too much weight to this somewhat small thing, but the delivery was a problem in two ways. One, when I asked the guy if he could lift the daybed slightly so I could adjust the rug that was underneath, he gave me a look like I had called him a slur and grudgingly moved it a tiny bit. His reaction made me not want to ask him for help so I just struggled with it later on my own. Secondly, I noticed when I returned upstairs that they had gotten some sort of brown goo on my brand new (fewer than two and a half weeks) painted walls. I tried washing it off but only got so much. So now I have to correct that, which is really, really annoying.