PRICE GOUGING AND RENTAL INCREASES ON AVERAGE EVERY 6MOS!…read moreOnly use this facility if you don't plan on staying for more than 5-6mos. I've had my unit for a little over a year and a half and every 6mos or so they increase the rent 10-13% with no regard to your situation. This last time was 5mos. Another warning sign is I've talked to at least 3 different property managers in that time so the turnover in staff must be pretty high. BEWARE - If you have an after hours emergency or situation, you're out of luck. As a matter of fact, when I moved my things from CA, I had a truck coming after hours the next day, and the person who signed my lease forgot to give me the code to the exterior door to get into the building where my unit was located. I called the office frantic for help and no one called me back. Luckily there was a woman leaving so I flagged her down and she was able to give me the code. If she hadn't been there the truck drivers were going to have to come back the next day and charge me $600 for having to stay overnight. When I returned the next day, I was told by the then manager they aren't allowed to and don't have access to the voice mail to return after hours calls. She was very apologetic and sincere but also unhappy with how the place was being run. Haven't seen her since. Shortly after I was laid off from my job due to COVID, I received an increase letter so I called to see if they could help out by delaying the increase. I spoke to Ashley Stubbs who was very sympathetic, but said it would be up to her manager, Brandon McBride, who she would send an email to asking for a pause on my increase. Of course, I never heard back. Ashley even suggested some customers pay a few months in advance which seems to delay the increases. So, I just got laid off and I'm asking to stop my increases, and you suggest I pay more and in advance of when the payments are due? What kind of company does this to its loyal paying customers during a pandemic? Not a good one. I have been a customer who pays every month on time and to get an increase every 4-8 mo for an area, well it's not The Woodlands, is absolutely price gouging. I started out at $109, 7 mos later it went to $119, 8mos later it was $131 and yesterday got an increase letter from yet another property manager Gigi Pastor, moving me to $151, a 13% increase 5 MONTHS since the last increase. I can't imagine the price of the property, operating costs and running this facility requires such an increase especially when there's nothing special about their supposed customer service. Public Storage at least signs a 1yr lease and this appears to be a month to month with random increases whenever they decide from computer generated form letters stating they need to make a "modest" increase. Seems like I'm on a countdown to an increase every 3-4 mos after the latest one goes into effect 8/1. Choose wisely. I wish I had gone with one of the bigger companies so I wouldn't be randomly nickeled and dimed every 6mos or so for nothing but sheer greed.

Reba is amazing. She is so understanding and helpful. She reminded me that there is always hope in…read morerough situations. Thank you so much for keeping my belongings safe and for the excellent customer service. I highly recommend storing your belongings here!

We used StorQuest for short-term storage during our move, and it was a great experience from start…read moreto finish. The entire process was simple and hassle-free, from setting up the unit to closing out our account. We never had any issues, the pricing was very reasonable, and Jeremy was fantastic with communication every step of the way. If you're looking for a clean, affordable, and easy storage solution, I highly recommend StorQuest!

Sadly, this is not a great place to go with for storage needs. I went with them due to they were…read moreclose to my new home and the price was great! in 6 to 8 months there have been two price increases both approximately $30 each!! that's more than $700/yr. this is no longer a good deal. Unfortunately, I have one of the larger climate controlled units so just moving to another facility isn't really an option, something I'm sure the company keeps in mind when raising prices.

They call my phone after each visit to ask me if everything is okay. I do not need to be babysat…read more If there's a problem I would reach out but since they keep calling let's talk about the roaches all over the place. Why are they're people camped out in the bathrooms? Why are the doors sometimes propped open? Why are the doors sometimes locked despite being a 24 hour facility? They are looking for issues, well I've found them. You're welcome.

Steven helped my parents out and they asked me to make sure and let his bosses know that he was…read moregreat. Went above and beyond, and they'll be life long customers thanks to him. Stand up man Steven is!!!

Probably one of the easiest most straight forward and honest business transaction I have ever had…read more The owner is very easy to work with and accommodated me last minute without complaint. Highly recommend Morning Star.

Disappointed with increase in price. I was a 4 yr customer, paying a full year in advance only to…read morebe informed that there will be a 33% increase after new management. This increase still puts you considerably higher than your best and comparable competition who actually offer bigger units for less rent. Your current selling feature is a scare tactic against your competition as well as offering a truck free of charge to move items. The free truck offers little to no benefit to your clients who store vehicles/campers, etc. I am happy to drive a few miles further for a more reasonable rate.

I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with…read moreboth representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE!

Not only were the prices fair but Jeff was Amazing from the beginning to the end. I think he is…read morejust a very kind man being used as a vessel for the Kingdom of God. Jeff went above and beyond in making me and my mom feel comfortable, giving us details about the storages. He even helped me physically move my stuff INTO the storage-AFTER his shift one evening! I don't think this should be a requirement obviously for future employees. But it just goes to show the effort and heart of Jeff. He is a an employee that not only is rare, but hard to obtain in any company. He did mention he was new there with the company but I would think he was the owner of the place by the self-commitment and dedication that I saw in Jeff in going the extra mile Everytime. He deff deserves a raise and a lot more responsibility and tools to uplift the storage and help make it more efficient and successful. He is reliable, stays late and does more work than asked. Who wouldn't want that? Take care of Jeff and Jeff will take care of your business.

First, the manager, Jeff, is friendly, helpfu, and always working on improvementsl. He offers…read moreassistance if I need it. On a hot day, he offers a bottle of water. Second, monthly payment can be set up automatically, saving me from late charges.

Good facility. No issues. Ive used them a couple times. Had an outdoor unit for a motorcycle, and…read morea climate controlled unit. No leaks or mice.

We have done business with them many times over the past few years with no problems. I appreciate…read morethat they are small business but I do wish it was easier to get them by phone during business hours instead of the a voicemail. Fortunately, it is rare that I need to contact them. We pay our bill and park our stuff on the lot and feel like it is a secure and protected property. Good, fair pricing.

This company is bad news and is now operating under the name of Woodlands Relocating &…read moreTransporting, LLC.. Completely Unvetted Subcontractors are packing & moving your belongings and not being tracked at all when they leave with your belongings.. They come up missing but No One Cares. NO CONSUMER PROTECTION IS IN PLACE!

This company went above and beyond to help us with our move. Honest , hardworking and determined…read morepeople.