I wanted to express my deepest gratitude to the team responsible for collecting waste at Recology Auburn Placer. On March 10th I lost my wallet/phone and I was incredibly distressed upon realizing it must have been accidentally included in the trash that was picked up earlier in the afternoon. The team at Recology was incredible from the time we made the panicked phone call asking for assistance and continued to provide exceptional customer service all while helping to locate my wallet/phone and ensure it was found. Thank you for finding and returning my wallet/phone. A true miracle. You made a very bad day much better. Special shout out to Cesar, Taylor, Ben, Kyle and Leanne. In times where it seems good deeds may go unnoticed, I wanted to ensure your dedication is recognized. Thank you so very much. You are amazing human beings! read more

This operation sucks. They have a monopoly so don't expect anything more. They will tell you one thing and then do another. If you have any other options, run. Their customer service will be nice on phone but do something completely different when it is time to perform. They are terrible. read more

Service weekly is about an 8+; however, while seemingly efficient AI systems PROMISE I find that it requires more follow up to actually get action! ie. Took two weeks and several calls to get a broken organics can replaced. Okay; but not what was promised! read more

Trash pickup is fine tbh. Review is for customer service. Ashley from customer service was extremely rude and unhelpful. After Recology charged an extra $440 to my account, she refused to provide any details or clarification. She was dismissive and acted as if she could not assist in any way. This experience made customer service feel unreliable and unprofessional. I would not recommend contacting them if this is the level of support provided. read more

Reasonably priced. The workers are nice. A lot better than driving to Roseville to dump.

Checked their website for hours - drove 40 min to see a CLOSED for one hour sign on their door 12-1. No mention of that on the website. Absolutely terrible to do that to people. How could they not have more than one person employed to cover that hour? read more

Just like all the other reviews. Poor service. Guess this company does not care -- since they have a monopoly. Inconsistent pickup times causes problems for a handicapped person. Pickup window is 12 hours and they are all over this time slot caused by inconsistent scheduling of pickup times on this route. Customers service unwilling and unable to do anything. Told just live with it. read more

Garbage pick up has always been perfect. Waste Can is busted almost in half and went on website and left 3 messages about the issue. Never received a call back. Called office and received very friendly service. Told to leave can out after my scheduled pick up and they would replace the can. 2 weeks passed and can was never replaced. Called again and they apologized and said to leave can out this week and it will be replaced. Will leave a new rating if they replace it this week. read more

This was left by the garbage man he left his tire tracks and ripped bags of trash the morning after thanks giving at the restaurant I work at ,thanks a lot maybe next time don't even bother emptying the dumpsters read more

Recology Auburn Placer - Recycling Center Near Me - Auburn, California

Take some pride in what you do. I've had so much trouble with these drivers. They set the dumpster back down on a bag of garbage that will have to be stuck there until next trash day. Thanks a lot. Unprofessional, bad attitude. read more

Recology Auburn Placer - Garbage - Recycling Center Near Me - Auburn, California

My son lost his wallet at a gas station, while he did realize it right away and went back, it was gone. He put all cards on hold but there were a couple items of sentimental value in it that he was sad to lose. We all prayed and a couple weeks later I got a call from RECOLOGY Auburn Placer, their driver had seen it in the road, turned around to get it and they had been trying to find a way to contact him. After searching social media they were able to link him to me, found my number through my business and called. Nothing was missing from the wallet, talk about going above and beyond - THANK YOU MANNY!!! read more

Garbage pick up is great. No problem with the service there. But the website for viewing your bill is awful. It keeps getting worse. I try to set up my bill pay so it's simple. I just want to view my bill so I can pay it. Job done! Nope. I can't find where to sign in. It's hidden under all the other crap on the website that pops up that I couldn't be more uninterested in. I just want to sign in. I have my credentials, it's me, I'm not trying to get something that doesn't belong to me. Every time I try to sign in it's the same circus. It takes me way too long and makes me so angry. Just let me pay my bill. I would go paperless but I have too much trouble with the website to trust that I could easily sign in to my own account. This isn't my first complaint either. read more

Until now service was good but understand we no longer have usual driver. No pick up yesterday so I called and was told they would be here today. No pickup so called again and was told driver confirmed pick up. I told them that was not true and was told they would put in yet another request for pick up in our neighborhood. Lady I spoke to said she understands my frustration as she also lives in the area! How hard can it be to schedule drivers?! read more

AWFUL. Who is responsible for this company? They are THE WORST. Literally have problems every single week getting my bin emptied. I pay on time, so that is not it. I just watched a driver today take random pieces out of my can, throw them angrily into my driveway and then empty the can. It was not overstuffed, it was not in the wrong location. WHAT IN THE WORLD IS WRONG WITH PEOPLE? If you hate your job just say that. Then quit. I wish we had a choice of who we used for this service because this company is absolutely a nightmare. read more

Another one of these monopoly business/quassi govt organizations with poor service, rude workers, but you can't really go anywhere else and they know that... read more

The man who works the payment station during the week is extremely power hungry. Anyone could have seen my hodgepodge load of misc things and estimated by sight that it clearly was not a full truck load. Things were just thrown in. He took a look and told me $35. Because I dared question his authority I was targeted. I told him the person working the weekend several weeks ago, looked at my load, and fairly estimated it and charged me $25 for the same amount. Immediately he got attitude and became very cocky. He says to me, wait, is this an 8 foot bed? I told him it was. He then told me "well now it's $50" with a disgusting smug grin on his face. When I brought up the weekend worker he says to at that guy could loose his job. I so wish I got the guys name cause he's a serious tool. Clearly he has power and control issues. I couldn't believe how rude this guy was. I'll left without dumping my trash, I came home and put all the trash I 4 large bags and broken down the cardboard (which I would have done there anyway) and I have 1/2 of a truck bed of trash, and 1/2 of a bed of cardboard which is free to dump anyway. Recology , your weekend worker needs to be promoted, he is fair, very kind , and extremely helpful. I locked my keys in the car once and he helped me get them out, and let me use his personal cell to call my wife! I doubt the other guy would have been so kind. He probably would have tried to charge me for the phone call. The guy working during the week needs to be fired. He is rude, proud, and devious and very unscrupulous. He clearly tried punish me for questioning elegant little authority he has as a trash guy, by trying to upsell me. He had the Audacity to tell me that "I don't make the rules" and "hey, I'm just trying to be honest here". This guy so a piece of work. It's not my first interaction within him. Check out the picture of what was actually in my truck. read more

Recology Auburn Placer - Here is the e organized trash. 4 trash bags, and a small bin of metal in the first half of an 8' bed, and cardboard in the other half. - Recycling Center Near Me - Auburn, California

hours are posted wrong on location sites. got there 1 minute after "closed" after rushing from work and wasn't allowed to dump. was interacted with poorly. was argued with until 2+ minutes past 4:45pm. trying not to cry. extremely unhappy. read more

Terrible service!!! Can't replace the brittle garbage bin that the truck broke in half with the mechanical arm that picks it off the street 2 months ago. Multiple service requests and they keep telling me their "online service" is down for months because of "Covid or whatever" unknown reason. Meanwhile I am hauling my own waste, they are the only contracted provider in my neighborhood, and can't keep a single commitment they make to replace the bin so the garbage truck doesn't dump 5 gallons of waste in the street for me to pickup when they leave and haul away the rest. Totally ridiculous service!! read more

Ladies in the office are always so light and pleasant. Plunk a star in the + column for them. Bonus point for Clukage. Unexpected. Lay a star there. Pretty clean for a dump. Yay housekeeping. Dust one star off and put it up. Line moves fairly fast and is convenient* Toss the ride another star. Company is doing an admirable job. Praise 'em up for that. One star added again. Company is doing a dishonourable job in not providing for and actually prohibiting foot traffic access. Veiled way to not have to 'deal' with the homeless trying to scrape an existence by collecting what those with homes throw away. One star down for that. But chick working the recycle line...Straight up CRV Nazi. NO SOUP OR STAR FOR YOU! Making recycling unpleasant again. One resting bitch face star down for MsCRV. (Mizzery) Who knew AI had progressed so far at Lemon to now making robots so....life-like. Lots left to do on the personality algorithms tho.... read more

I'm reading these reviews and am very surprised by the negative reviews! I've been in Auburn for over 20 years and have never had any problems with Auburn Recology. In fact my can was broken by the truck, I called and asked for a replacement, the person I spoke with was extremely friendly and my can was replaced within just a few days. read more

On Wednesdays, I don't have to set my alarm. It's great. Their garbage trucks come through my RESIDENTIAL NEIGHBORHOOD AT 4:30 AM TO EMPTY DUMPSTERS!!! Who doesn't love waking up to the sounds of a large, terrifying BANG! I've called and tried to get them to come a few hours later at 7am. I'd even take 6am. The only thing they have done is turn off the beeping when moving the trucks in reverse. Not sure how doing away with safety measures helps, but they are the experts. read more

I live near where they pick up garbage on different days, so I typically get woke up at least once a week ! TOO early !! I call and ask them to come a little later, but nothing changes. I leave voice messages for a supervisor ..they are never at their phone, and my calls are NEVER returned! I get excuses..."it's their route" and they need to "avoid traffic" so they come early...there is NO traffic...just excuses. had to share this...maybe it will change now! I have tried everything read more

I think it's hilarious the people complaining about how horrible the drivers are. They are on a schedule to get there job done, which is to pick up the trash in the cans and or dumpsters. They are not responsible for picking up the liter others can't get in the dumpster or can.. They are not responsible for your overfilled dumpster or can. They are certainly not responsible for your "neatly bundled cardboard" next to your dumpster. If you have recyclables put them in the recycle been or take them to a center.. If you need a new can take the old one to Recology and they will get you a new one delivered. Lazy entitled brats. read more

I can not believe how rude the lady who answers the phone is! Why is she employed as a customer service rep?? She sounds so miserable, and clearly is not happy to be assisting customers. God forbid she have to process a payment over the phone... my new cc was not set up in the automated system, so she was FORCED to take the payment. Sorry you have to work, lady! Secondly... the garbage man.... my God! These people are miserable! Maybe he's married to the office lady? He throws trash cans around. Seems to always make it a point to leave my can in the middle of the road. Sometimes just doesn't empty the trash can at all, It's weird. I have actually watched him out my window, seems to have some anger issues to work out. Too bad there's not a competitor to switch to! read more

Laziest garbage collectors! I bundle my cardboard and leave it neatly next to my bins as told and the driver can't be bothered to pick them up. read more

It seems to be when your the only provider in to town for a specific service that is when the problems begin, case in point Recology. I can truthfully say I've been a customer longer then some of their employees have been alive and that goes back a ways. I could list a dozen issues but it's just not worth reliving the agrivatuon but I will say the central issues stems from a lack of respect for the cusumer from the office staff and some but not all of the route drivers . To the companies credit I've found that if you have a problem it's best to bypass the office staff and go directly to the General Manager John Rowe . It's been my experience that he will personally handle any complaints and resolve the problems in a timely matter. However, should anyone like to read any specific issues I've experienced I would be happy to list them upon request . read more

Today our pickup man DESTROYED our can. Well, yes, THEY own the tote. So they need to replace. So why destroy their own property? Every week he leaves cans strewn all over our road and up the rest of the route. Maybe he needs a different job. Our previous man was wonderful and got a BIG tip from us at holiday time. Maybe this guy needs to learn to put out a card. And offer good service, get good tips. read more

Recology Auburn Placer - The wheel is totally bent. The front was caved in as well. - Recycling Center Near Me - Auburn, California

Fast forward to after covid. A couple things have changed. One the supervisor gave me his cellphone # He told me to contact him directly if our service got missed or delayed. 2nd. I have the email address to one of the office gals. I'll just say PS thank you for everything you do. read more

No recycling of aluminum? Office is not open due to the safety of their workers. How long are they going to take advantage of covid. This is ridiculous. They act like they are allowing you to use their service. Website is useless. So far they have not screwed up trash pick up service. I have made complaints to our Tahoe based county supervisor without any success. read more

I would happily pay someone else 2x or 3x what I pay these crooks but sadly Placer county has issued them a contract monopoly so legally we don't have any options. Because they bill per-month and not per-pickup there is a strong profit incentive for the drivers to skip as many cans as possible on their route. If you have so much as a popsicle stick blocking the trash can you'll be skipped. If you have so much as a hair hanging out of the lid you'll be skipped. If the sprinklers are going off when they come by you will be skipped. If a cat is sitting on top of your lid you will be skipped. If the sun is in the driver's eyes you will be skipped. If the wind is blowing south east you will be skipped. read more

The driver that works the greens has neglected to empty cans on our block multiple times. I've called and asked to have them come back out, they say they will, they never do. If you can do business elsewhere do so. They're follow through is trash read more

Great service! They have great rates and it's Convenient and clean for a recycling center

Garbage trucks show up for the most part. Customer service is horrible. I have a broken garbage tote and call now for three weeks nothing. Operations never called back you ask to speak to a supervisor and nothing. Worst company. read more

My friend Jess has cancer they have been so kind and have been with her threw this hole ordeal

I called to ask about options for starting service at a home that I will be renting, that already has service from the owner. Not sure where things went "south," but the female employee I was speaking with on 6/5/17 at 11:07 am was RUDE, UNPROFESSIONAL, CONDESCENDING, & full of ATTITUDE & TONE! HOW does someone like this #1, have a job, and #2, have a job in customer service??? Tried to contact a manager/supervisor about this issue, but unable to get any number but the 800 number that would just keep me waiting another 20 minutes, and probably get me back to "Miss personality!!" Not sure why this behavior is acceptable. Do we have any alternatives to Recology, because I'd totally be willing to look into someone else for my trash service! read more

Is there a "zero stars" for their IT department? If not, how about a Negative 3? Tried multiple times, on different computing platforms, on different browsers to sign up for recurring payments because Recology, in their (lacking) Infinite Wisdom doesn't emplower their employees to do so. I even called and asked for help. "someone will call me back" they said. That was 3 weeks ago. I swear, the stupidity of the IT groups in this country is amazing. read more

My concern was the rudeness of the person answering the phone. The spoke with Janie on 4/27 when our green waste had not been picked up. They missed it on 4/26 and was told when I called someone would come out. When I called the next day because it still hadn't been picked up I told Jamie this was the 2nd week one of our bins had not been picked up. She rather rudely replied, "we're talking about this week not last week." Then preceded to imply it was my fault for not leaving it out the 2nd day. I did not leave it out when no one picked it up. This is the 3rd time they have left at least 1 bin full in the last few weeks. Poor service and poor communication. I would like to make it known the person I spoke with on 4/25 was very professional. read more

This place is a dump! The staff is very friendly and helpful. I just ordered three 30 yard dumpsters. They dropped them off and picked them up in a timely manner. Thanks for the great service read more

Recently my 90 gallon container was damaged (broke one of two hinges during pickup). A week later the lid was torn off during pickup. Note, the lid is always fully closed before pickup. I called Recology, spoke with a younger woman (Lori or Laura) who was helpful and friendly. She told me to leave my broken container where it could be seen from the street and on a non pickup day a different truck would come by and pickup the broken one and leave a new one. She couldn't give me a date/time, but said it would be during the next week. I called on a Tuesday around 4 pm. Friday around 11 am a truck arrived, delivered a new new container and picked up the old one. He even took the time to label the container with my address. Very impressed. Excellent customer service. read more

Ok. I finally went on here and read reviews for this place. Obviously I too have had nothing but horrible experiences with this company... and yes , the gal at office is unbelievably nasty and mean even when you call for the simplest thing. I could rattle off all the reasons to avoid this company but instead I'm going to use my energy to see what can do with the City of Rocklin to replace these numbnuts. The contact has to be up at some point and I plan to be here a while. Let's do this people!!! read more