Lauren was incredibly friendly and knowledgeable. The first time I tried microdermabrasion I felt…read moreso comfortable talking to her. The results were exactly what I wanted -- my skin looked much more smooth and plump. The person working the front desk was also incredibly friendly and helpful with booking even though the booking window I wanted for my next visit wasn't open yet.

Disappointed. I wanted to schedule my first appointment since the pandemic hit and found out that…read moreall my credits (Juvly money) expired in 2020 and they are unable to honor or extend them though we are in a pandemic. I had them cancel on me the same day as my appointment and I have also had LONG waiting times (up to an hour wait prior to pandemic). I rated two stars because the Nurse Practitioner that did my laser hair removal was super nice and made me feel comfortable.

I've been going to The Laser Loft for over 10 years and absolutely love the owner, Kelly! I first…read morestarted coming here after my stepmom recommended it for laser hair removal. My armpits had always made me self-conscious, so that was the first area I decided to treat -- and I'm so glad I did. In my early 20s, it felt like a big investment, but now that I'm in my 30s, I can confidently say it was 100% worth it. My armpits took about eight sessions since my hair was very dark, and now I just go in once a year for a quick touch-up. My skin is completely smooth with no dark spots left. I can't express how thankful I am to The Laser Loft for helping me feel confident and comfortable in my own skin again.

I had the most amazing facial!! Her name is Olivia. I love…read morethis place....it is beautiful, friendly, relaxing!! If you need a wonderful facial, laser hair removal, anti-aging treatments or even a perfect gift for someone on you list, then you need to visit "The Laser Loft"!! You won't be disappointed!!

I purchased a laser treatment package in December 2025 and had to wait until late February for my…read morefirst session without any prior notice. That kind of delay, with zero communication, is completely unacceptable. After the first treatment, there was no follow-up whatsoever. It's clear this business does not prioritize its customers once they've paid. It only gets worse. My second treatment was scheduled for March 26, and again, no one bothered to inform me of any issues. I had to call myself to confirm, only to find out that Tisha had resigned and my appointment couldn't happen. No call, no email, no effort to notify me. Since then, I have made multiple attempts to contact the clinic, and not once has anyone returned my calls. Instead of fixing the problem or honoring the service I already paid for, staff keep trying to upsell me on other services. That is completely inappropriate and unprofessional. I paid in full for laser treatments--not for excuses or sales pitches. This is extremely poor management and unacceptable customer service. If you cannot deliver the services you advertise and take full payment for, you should not be operating this way. Management needs to take accountability immediately. It literally feels like you have to beg them to provide the service you already paid for. Seriously!

I've been trying to get in contact with management since Wednesday, and no one has reached out. As…read morea paying customer, this is extremely frustrating and disappointing. I was already hesitant to put down a deposit due to past questionable business practices, but I decided to move forward because I specifically wanted to see Tish, who is known for her expertise in tattoo removal and laser services. Unfortunately, Tish has since resigned, and no one from the company communicated this. Not only was my appointment canceled because the new provider doesn't even work on the day I was originally scheduled, but I was also reassigned to a completely different provider--one who does not have a strong or reputable track record. I had hoped things would improve under the new ownership with Patrick and Mark, but that hasn't been my experience. The lack of communication, transparency, and customer care is concerning. Do your research and trust your gut before booking here. I would not recommend scheduling with Jiva Medspa. ‼* update as of 4/10/26 I do not appreciate the public reply suggesting communication or resolution efforts, as I have not received any outreach from management since March 25. It is disheartening to see a response that presents an attempt to resolve the situation when, in reality, I have been available via email, text, phone call, and social media, and there has not been a single direct attempt to contact me or rectify the issue. Additionally, I was originally sold a package for the Pico laser; however, the Hollywood Spectra laser was used during my treatment. This is not the service I agreed to or paid for. As a result, not only have I not received the treatment I was promised in terms of the specific technology, but the overall treatment plan and expected timeline have also been altered.

I just adore this location! The Gals at the front desk are great at their job, patient with…read moreclients, knowledgeable on their products and even know some spots to stop in the area, the rooms are clean, the nurses are educated in their craft... 10/10 definitely recommend and will definitely be back!

10/10 experience from start to finish! NP Payal and Rachele always give me the best results and…read moremake me confident in the treatments. Get laserlove premium - it gives you SO many benefits and a free $600 facial! I'll definitely be back!

Sali was so nice, professional and informative! She explained the entire process and detailed…read morefollow up recommendations. Her suite was also very clean and peaceful. I am definitely going back to continue electrolysis with her and would 100% recommend services with her!

After having waxing and laser hair removal done for years and years, I decided I was ready to do…read moresomething permanent. I had my first appointment yesterday morning with Salima and was totally impressed. It was mildly uncomfortable, pain wise, but nothing that didn't almost immediately go away (especially knowing that the hair will permanently be gone). She was very informative and talked me through everything that she was doing. She answered any questions that I had. I'm excited to have my next treatment in a few weeks! Thanks, again Salima!

Works really well, everyone is very nice. In and out quickly! And scheduling is easy.read more

Don't recommend. The services were ok but they are not 100% upfront about financing and cost.read more

I was new to the area when I first came to CAPS, and I instantly felt right at home. Kiersten was…read moreincredibly helpful and so patient while navigating some insurance headaches--I truly appreciated her support. Dr. Wakelin and his staff, especially his nurse Christina, were so welcoming and kind. They answered all of my questions and made what could have been a very nerve-wracking experience feel comfortable and easy every step of the way. I'm so grateful I found this practice, my surgery was the best thing I could have asked for, and I would absolutely recommend them to anyone considering surgery!

I cannot recommend Dr. Sbrocchi and his incredible staff enough! From my very first consultation, I…read morefelt completely heard and supported. Dr. Sbrocchi is a true artist--he took the time to understand the look I wanted and delivered breast augmentation results that far exceeded my expectations. ​His entire team is professional, kind, and made the process from scheduling to post-op care incredibly smooth and stress-free. My results are EXACTLY what I envisioned; my confidence has never been higher! If you are looking for a surgeon who combines technical expertise with a wonderful bedside manner, look no further. I am so happy with my decision to choose this practice!

My service I PAID for was great hair did fall right off and haven't had a strand grow in over 7…read moreyears I also signed up for their touch up for 50.00 then it went up to 100.00 due to rising rates, nothing NEGATIVE to say about the service it's just the PEOPLE there ! RUDE @ times like everyone is in their period at the same time of the month smh

Very disappointing consult experience. I knew I was a good candidate for the coolsculpting services…read morebecause I had already been approved by another company. However, they were running a Black Friday sale so I thought I'd check it out. I scheduled a Zoom consult for later that day. I jumped on the zoom consult and quickly was told I could not do the service because I had a contraindication for the service. I knew this information was incorrect but the person insisted. After, I hung up the phone I checked the Product Information online and called two other companies and all of them verified that Ideal Image had informed me incorrectly about the contraindication. I called back to Ideal Image to report my confusion. I was told that it is an extra contraindication for their practice. I was correct that it isn't a contraindication from the product manufacturer. I'd think twice before doing business with a company that communicates this kind of misinformation to patients.

I've been to Juvly for two different services over the past year. The first service I got was an…read moreIPL treatment. I used to struggle with severe cystic acne and as my skin has cleared up and been consistent for awhile, I wanted to get rid of some scarring and possibly prevent further breakouts. I'm only 20, so investing in my skin is super important to me as I haven't had the same experience as many others and I'm ready to live out some clear skin days! After 4 weeks, the results were amazing. So much of my scarring was gone and I don't break out on my forehead nearly as much. I'd love to get one more done to really solidify and advance the results and hope to soon. I saw Theresa- who was incredibly personable and sweet. The next service I got was 2 weeks ago and I got Restalyne Defyne lip fillers. I saw Dr. Justin Harper who was very nice, knowledgeable and professional. He answered all my questions and eased any nerves I had. My biggest concern was the pain but he numbed my mouth first with a few injections that were SO TINY- I couldn't even tell anything was touching my mouth and I am a baby when it comes to that stuff. I am even scared of going to the dentist. The actual injection was completely painless as well and quick. I was in and out in 30 minutes. He warned me I might feel some tender spots and I didn't even feel that. The healing process was easier than expected too. I was swollen the first night and bruised the next couple days but completely fine after 4. I was worried they weren't going to be as big as I wanted once the healing process started but at my 2 week mark today- I am so happy with the results. I have gotten so many compliments and questions and feedback and I am so happy that I did it. I can't wait to go back and get more services done. Truly an amazing, professional and clean environment. Thank you, Juvly!

A few years back a local aesthetician massively messed up filler in my lips, the toll it took on my…read moreself esteem was huge. Today at Juvly Kasey took nearly an hour to fix this mess that the other person left on my face. She was so kind and reassured me that everything would turn out great and it did. Kasey took so much time to make sure everything was perfect before I left I am forever grateful.

I have been to Stephanie at the Skin Center several times. She is absolutely the Best!!!…read moreListens!!! Advises!!! She is gentle and caring and I have been pleased with the results every time with Botox and fillers. Highly recommend!!! Diana S

I was super nervous going in and came out looking and feeling great! Thank you Stephanie!!read more