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    Recovery 1 Towing

    4.0 (3 reviews)
    Open Open 24 hours

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    2 years ago

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    Photo of Carlos L.

    Carlos L.

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    4 years ago

    They were fast, the truck was clean, the driver was very nice and they got me where I needed to be!!! Perfect, what more can I say!!?

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    5 years ago

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    Total Recon Auto Center - Superior Customer Service

    Total Recon Auto Center

    (356 reviews)

    This is the best body shop in the DMV! Someone hit my car and drove off while my car was parked on…read morethe street. Total Recon made the whole process so easy! I dropped my car off and was given a rental. They took care of all the negotiations with the insurance company and kept me informed the whole way. They only use OEM replacement parts and the results were fantastic! The detail job they did was also terrific. I always take my car here and recommend them to anyone that needs body work done!

    I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

    Imperial Auto Body of DC

    Imperial Auto Body of DC

    (194 reviews)

    Fantastic workmanship... and trustworthy! I always get a…read morefair estimate. They are very honest. I've been going to Imperial Auto Body for nearly 10 years and every time I pick up my car after repairs, it looks like new. I've interacted with Bryce most often, and then Jason too. But everyone seems on top of things. I highly recommend Imperial Auto Body.

    I am extremely disappointed with the quality of work performed by this auto body shop. I chose this…read morefacility because it was recommended through GEICO, but based on my experience, I would strongly encourage anyone considering repairs here to take their vehicle elsewhere. My vehicle is only six months old and has been meticulously maintained. It was brought in after a deer damaged the front fender and hood, both of which required replacement. Unfortunately, the repairs I received were unacceptable. The replacement fender is misaligned and does not fit properly. The newly painted hood and fender already have chips, visible lines and imperfections in the finish, and, incredibly, a portion of the fender where it meets the hood was not painted at all. Given the number and severity of these issues, I have serious concerns about the workmanship and quality control at this facility. I am currently working with GEICO to dispute payment for these repairs and will be pursuing all available legal remedies to recover the damages caused by the substandard work, including any diminished value to my vehicle resulting from these improper repairs. I am also concerned by how quickly the repairs were completed. I dropped the vehicle off on a Tuesday and was notified it was ready by Friday, despite originally being told the work would take nearly two weeks. While completing repairs ahead of schedule can be positive when done correctly, in this case the rushed timeline appears to have come at the expense of quality. It is disappointing that management approved releasing a vehicle in this condition. No customer should receive a car back with obvious fitment issues, incomplete paint coverage, and visible defects after collision repairs. I cannot recommend this shop based on my experience.

    Recovery 1 Towing - towing - Updated July 2026

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