Had the opportunity for a quick visit to Recteq HQ. Gotta give Dan on the customer service line a shoutout for his help as well as the team of young men and ladies in the store. Everyone was super awesome. read more

Recteq - Grilling Equipment Near Me - Evans, Georgia

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So we bought a 590 ($800) had it 2 or 3 years it had an explosion inside which is apparently common with the 590. After almost a year back and forth them sending part after part after part it still doesn't work correctly. We've spent 40+ hours taking it apart then back together then apart etc.. They refuse to send anyone and refuse to replace the thing. So much for that fabulous warranty. Be ready to spend countless hours on the phone, emails and hope your mechanically inclined. I told them today I'm done, too long too much time & effort spent already. This is absolutely ridiculous. All the smokers I've had i was excited to get this til it came warranty time. I would NEVER recommend this company or their products to anyone. I've used the same pellets in all my smokers without issue. If this was a car or an appliance would I have to be the mechanic? STEER CLEAR of this company. Should they actually be a stand up company and either have someone come fix it or replace it ill happily remove this and update everyone. Not holding my breath. This is the 1st post, on the matter. Anyone who has seen any of my previous negative posts on anything knows this will be all over online within the week. Appreciate your time. Have a great weekend read more

Went for the scratch and dent sale and left disappointed. The ad clearly said grills had to be picked up at purchase with no holds, yet many grills we were interested in had names on them being held. Staff didn't seem interested in helping--most were chatting with each other or on their phones--and we couldn't get anyone to answer our questions. Later, I posted on Facebook to ask if more would be available the next day, but never got a response. Overall, not a great experience and maybe this just isn't the grill for us. read more

Very dissatisfied with the size of the grill (I bought it to upgrade my Traeger Jr. I've had for 17 years. I wanted a bigger grill, 330" and with more features). According to the description this grill has 410" of cooking space. The rack size is 15" x 25" which is 375". In the instructions it states to not place food beyond the drip pan because it will burn (I learned that on the first cook). The drip pan is 12" x 25" which comes to 300" of ACTUAL cooking space. I talked to a few Recteq representatives and they never once offered to rectify the situation. They stated that the information on the website might not be "updated" with the correct specs. In short they were very defensive and more or less said it is what it is. Another thing that I'm not satisfied with is the inconsistent temps throughout the grill. While doing the initial 1 hour, 400 degree burn I noticed the temperature above the heat deflector was 40-50 degrees cooler than on the side. I'm very disappointed I spent my hard earned money on this grill and with this company! I DO NOT RECOMMEND! read more

I spent a few months researching different brands of pellet grills. Rust was a big complaint. While I was told on the phone several times by a Recteq representative that the grill was "100% stainless steel construction" that is NOT true! It seems there were some controller issues with all of the brands too. The worst part being that no replacement controllers were available. Wi-fi controllers are a great feature! That is, IF they work! It is a major selling point for this type of grill! While the grill is still usable without the wi-fi connectivity to your phone, that means you have to be home and BABYSIT your grill! I paid a lot of money to NOT HAVE TO DO THAT! I have a powerful ASUS MESH router system. BOTH routers are less than 20' away from the grill. Yet, I had trouble connecting the grill to the wi-fi system through the Recteq phone app. Recteq said it was probably a compatibly issue with my (less than 1 year old) android phone. I was able to eventually connect the grill. But it didn't stay connected. They said I had to connect the grill via 2.4ghz wi-fi vs 5ghz for a more stable connection. I had to go into my router settings to separate the bands so that I could choose 2.4ghz. That really didn't help with the problem. Then he said that my phone ALSO had to be on 2.4ghz for this setup procedure. That didn't help. As to notifications, I would get a notification that the grill was turned on and that I would get another notification when it reached the set temp. That second notification never happened. Then, I got a notification that the grill was OVERHEATING, even though it had NOT reached the set temp yet!! Sometimes I would get a notification that the grill was cooling down (xx degrees below set temp)...from cold wind or opening the hood to turn the meat, and sometimes NOT. On the meat probe, I would sometimes get a notification that the meat was almost done; sometimes NOT. I never got a message that the set temp was reached. I never got a notification that the meat was OVER set temp! This has happened time and time again. I called Recteq and jumped through the same hoops. "Uninstall and reinstall the app." "Un-pair and re-pair the grill." They suggested moving the grill closer to the router or move the router closer to the grill. Neither is possible. See photos. Even though I have a very powerful signal AT THE GRILL LOCATION, and even all the way across and down the street, Recteq insists that the problem is a "wi-fi signal problem ...100% NOT a controller problem." They insisted I install a wi-fi extender. (The extender would be no closer to the grill and would likely have a weaker signal to boot.) But I jumped though the hoops for them once again. Now the grill connects more consistently, but the problems with notifications still persist! Wyatt insists that if the grill is connected to wi-fi, the lack of notifications is NOT a controller problem. I emailed Recteq after installing the extender and asked them specifically to give me a list of all the possible notifications. I was ignored. I emailed again and got a partial list. I wrote back again. Got ignored. I called and spoke to the guy (Wyatt) I had been working with and went through this whole scenario again. Guess what he suggested. No, guess! Yep! "We can try to un-pair and re-pair the grill." Like EACH TIME I COOK??? I told him I was done jumping through hoops for him. I've been having this issue for 5 MONTHS already! "I am ready to write my review." He was not concerned at that point. He was not about to offer to send a new controller under the 4 YEAR warranty. He may know that the issues go deeper than that. App and/or server issues? Recteq does censor their negative reviews that they have control over. That is one reason why there is a BANNED FROM REC TEQ GRILL OWNERS Facebook page! I'm not alone. Look on reddit NEW 590, no notifications. No response from support - 7 days Other than the connectivity and notifications, so far this is the only major complaint I have for this grill. Well, that, and my experience with customer service. 5 months should be long enough to find a solution! Not keep doing the same things over and over, then expect a different result. (The definition of insanity!) There really is NO GOOD REASON for this wi-fi app controller device to be SO FINICKY!! (Unless the app and/or server are all screwed up? Hmmm....) Here are a few quotes from the forums: "Ray not aware? There have been 100 posts on it the last few days alone in all of the recteq groups I'm part of. Ray and the company know about it..." "It has been that way for years, if they had any plans to fix it it would have happened before the sellout." I finally sent an email to Ray C. I explained everything to him, and that I was done talking with Wyatt and Baret. I said I looked forward to his response. What did Ray C. do? He did NOT write or call me back! He had Wyatt call me, who said Baret (off that day) would call me tomorrow! read more

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Haven't been a review on this company in a while. I bought two more smokers from them since the first review in the last five years has my friends and family bought because of me. Company still great. The product still very well made. Thanks again guys. read more

I love their products but the retail space was very disappointing. Staff were friendly enough and there was a demo offered within one hour of arrival but the retail selection was pretty small. Parking was awkward because the sky bridge is closed and it's poorly signed but we eventually found it at the loading dock. Overall disappointing because I love my smoker read more

By far the best grill I have ever owned. I love my 1250 so much I decided to also get the 380X. I ended up getting many more things such as the sear kits, spice and sauce bundle and pellets. The app has turned me into super dad cooking things that my family loves. I live in a hot climate and turning on my oven is the last thing I ever want to do. My 1250 temp is dead on every cook. I pump out pies and cookies like crazy without heating up my home. I use my 380X as a standard grill mostly on the weekdays for faster cooks. It is also good for when I want to cook two different things that require two different cooking temperatures. In the beginning I had a few growing pains being new to the pellet grill world. I had been using a Weber Smokey Mountain for years. The grill comes with the co owners cell phone number if you need anything. What company does that anymore? He was friendly, patient and answered all my questions. The only gripe I have is I wish they had a Made in the USA line of grills. For big purchases I try to buy American. For that reason I was considering getting a Yoder however at a cost of 40% more than Recteq along with Yoder having a 3 year limited warranty, it didn't make sense to me. My 1250 has a 6 year full bumper to bumper warranty. That alone tells you how much confidence they have in their product. The call center is in Georgia which obviously gives Americans jobs so we can call it a wash. In short, Recteq is the Chick-Fil-A of grill companies. They are a great company with great customer service that makes a great product. I can't say enough good things about them. read more

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I've owned a Bullseye for about 2 years. I started having issues pretty much initially but decided to keep dealing with the problems as long as I could. I got a lot of smoke in the hopper and this actually started a fire multiple times. My first communication with their service department they told me to "put a folded piece of aluminum foil under the lid and it should stop it" This did stop it but then the grill wouldnt control the temperature. After 2-3 weeks of back and forth with customer support basically telling me they couldnt do anything for me, I am now going back to Traeger. read more

I have used a Recteq of my brother's for several smokes. Decided it was time to get one of my own. My wife and I traveled down from NC to the scratch and dent sale. We got a nearly new flagship for a checking a deal. Have been steady using it ever since and could not be more pleased. read more

I purchased the Recteq 2500 pellet grill last year for summer during a special for around $2,300 (normally close to $3,000) along with the cover. I bought it because of the glowing reviews, intending to use it at summer street festivals in New York to earn income while my Caribbean business was closed for the slow season. Unfortunately, this turned out to be one of the most frustrating and costly experiences of my life Order and Delivery Issues It took nearly eight weeks to get the grill. After about three weeks of waiting, I had to call Recteq myself to find out whats going on because it should have taken two weeks I was told there was a "payment mix-up," which wasn't true. Because if that was the cause they could've called me and asked me or my colleague to use a different credit card but they did not call me even though two credit cards with spotless credit were used. When the grill finally arrived, we assembled it and took it to our first festival. It looked beautiful and drew attention--people were impressed enough to line up to place their orders before we were even fully set up. But then disaster struck. The grill did not work. From 11:00 AM to 6:00 PM, I tried everything, including all the steps customer support suggested and nothing worked,Nothing ! This was a brand-new grill , cost almost $3,000 and it did not work I tried to get it to work for almost two months and back and forth with recteq Customer Service and Repairs The worst part? It was a weekend, and Recteq was closed I left messages and emails and finally got a response days later. Their solution was to send me a replacement part and have me install it myself. Imagine paying top dollar for a "premium" grill and then being told to do your own repairs. I am not a mechanic, plus I did not expect to do anything and the repair was extremely difficult to access and install. Even after replacing the part, the grill still did not work Then to make matters worse, the grill had edges at the bottom that one of those edges jabbed me in my heel while moving it around I send a photo to rec Tec customer service of the injury and they did nothing. I should've sent that photo to my lawyer, but I was not thinking at the time, that edge jam me so deep people were shocked to see how much I was bleeding RECTEQ offered me no compassion Only that they were sorry are they offered something I would not have been so upset and disappointed not even one dollar in credit even at that point if they had offered me something for consolation, I would've feel better. I'm still upset at this company until today. I would never recommend this company no matter what the review said because they should've do a quality control check before they sent a grill that cost $3000 to a customer. My only conclusion is that since it's made in China, the grill came directly from China so they could not check anything by American product people do not buy these Chinese inferior products. I should've bought TRAIGER it's an American company. I'm sure I would've not experienced that So finally, when the grill lit up the thermostat was inaccurate and there was almost no smoke output. For a pellet smoker, that's unacceptable. The Financial Impact Because of these failures: I lost approximately $7,000 between U-Haul rentals, festival fees, and lost revenue. Recteq refunded the purchase price and took the grill back because they saw what was going on but offered no compensation for the lost time, money, and stress. No credit, no discount, no goodwill gesture whatsoever. Bottom Line This was the worst equipment purchase I've made in 14 years of grilling and catering. My simple wood grill outperforms this machine. If you're thinking about investing in a pellet smoker, save your money. Consider other brands (Traeger, for example) or stick with a traditional wood grill. The Recteq 2500 may look nice, but my experience proves it's not worth the risk. Warning to Buyers Do not believe all the hype. My belief is this grill came directly from China. It was not checked before shipped out. this purchase has cost me so much financially I'm considering filing a lawsuit for damages and loss because I'm in debt because of this purchase read more

Great location. The headquarters for Recteq on the east coast. I went during the Annual BBQ event Recteq has on at their east coast headquarters. Get there early since parking gets full before 10am. If you are looking for deals on smokers, you definitely need to get there at 7 or 8 am to secure a discount or their smokers. The event is held on the grassy area west of their warehouse facilities. There is a playground, stage for music and several different locations with setups to try different BBQ. Across the parking lot, is the warehouse where you can purchase Recteq smokers, grills, merchandise, etc. After a short walk from their break room. You walk across their warehouse to look at discounted merchandise. The inventory was vast and some of the returns have some sort of imperfection that vary in price and level of quality. The BBQ event was broken down to different part of the grassy playground area, where each line representing different BBQ or sides. Some of the BBQ available were the brisket hot dog, hash, BBQ tacos, BBQ sliders. This was a fun event for the whole family. Toward the back of the grassy area is a playground area for the kids. Check their social media event for next year annual event and get there early. read more

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I bought a 590 during the latest scratch and dent sale earlier this week. It was evident it had never been used and must have been in the sale due to dents caused by bolting the legs into the sheet metal. During the initial smoke out to cure the pit I heard a loud clang. After an hour and as I was putting chicken thighs into the pit I noticed a large dent on the interior lip of the pit opening which was not there when I purchased it. I called customer support and was treated as a second rate customer due to purchasing it at a scratch and dent sale. Customer service advised me I should straighten out the warping/dent with pliers or I return it for a refund. I chose to use the pliers and did my best, as I live several hours from HQ and was not willing to travel back there. Also, the 30 day warranty for scratch and dent grills only covers "parts" which are considered to be the auger, blower, etc. After hearing such positive reviews on Recteq's customer service I was disheartened all they could do for me was direct me to put a set of pliers to a brand new grill. If the metal warped at 400 degrees what will it do at 600? Last image is my DIY metal work. read more

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Just bought a RT-700, completed the burn in, and seasoned it. So far Rec Tec has lived up to its promise. Customer service was top notch during the ordering process. They answered every question. Shipping was provided by Saia via 18 wheeler. They called the day of arrival to ensure I was home. Upon unpacking the grill, one of the cart wheels was broken, called customer service. They had one shipped to me free of charge with 2 day shipping. I'll update my review as I start cooking on it. So far so good. read more

I absolutely love my Recteq 590, set It, and forget it, depending however on what I am smoking. My 590 holds the temp within one, and sometimes within two degrees up and down. After opening the smoker to check and or spritz, the temp comes back up to temp within a few minutes. When I first purchased it I was having trouble with the temp probes but customer service took real good care of the problem. GREAT CUSTOMER SERVICE. THANK YOU RECTEQ. read more

It's not even a year old and this started happening. The worst part is that the company blames it on the climate. They say is salty in florida. I have never heard of such a stupid thing. I reached out to them. They don't back up their product the way that I thought they would. I am extremely disappointed I will not be recommending Recteq. Don't waste your time on this product and get a Pit Boss that's a way better product. Mr. Pollett gave me no resolution to my problem. read more

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Buyer beware! This company sanitizes their reviews so you'll never see all the bad reviews. I was sold a grill under false pretenses and customer support has done nothing to make it right! read more

The correct words do not exist in the English language to describe the amazingness of RecTeq. The facility, the ownership, the staff, the professional chefs, the range of products, and, of course, the quality of the products are all beyond amazing. There are some who describe RecTeq owners like a cult and while that has a negative connotation to it, there is a certain brotherhood that exists among RecTeq owners. Competing brand owners just stop talking once they hear you've got a RecTeq because they know (and so do we) that we've got the best product on the market. Another amazing thing about RecTeq is their Customer Service. I'm not talking about the standard "let me help you with that" stuff (at which they are amazing); I'm talking about the "a hurricane dropped my smoker into my pool and they replaced all the busted parts for free" stuff. People who work there LOVE to work there. I'm guessing that the owners (Ray Carnes and Ron Cundy) make sure they hire the right people with the right attitude. If an employee can find a way to say "yes" to a customer, they say "yes." If you're ever hesitating between one brand and a RecTeq then just stop waffling and choose the RecTeq. You will NEVER regret that decision. Trust me. read more

Dont spend your money on this pellet grill. Fairweather smoker at Best.. wouldnt achieve and maintain temp because it was "cold out" 36 degrees. But when I finally got it built and was able to get it temp and hold steady (which took 3 hours) (major temp swings). it was so late in the night by then i wasn't hungry anymore. Took 1 hour to get out of the box and then 2 hours to assemble. I gave up, worst $700 i ever spent. read more

Best Grill I have ever owned. I was in need of a new grill and wanted to move towards a high end grill, wood pellet to be exact. I ordered and received the Rec Tec RT_590 grill. It was the in-between is grill. First let me say easy to set up and it's even easier to cook with the WiFi and app for your phone. I am telling you I have never, I mean never, cooked as great as I have with this grill. My family absolutely loves my cooking off the grill, in fact, look forward to me actually cooking on the grill and asking what's next. I have cooked ribs, fish, steak, burgers, dogs and brisket, breakfast, caserole and on and on. The taste and tenderness is awesome, like we are eating at the restaurant and what makes it even easier are the recipes are on their website. Here is what I believe sets Rec Tec apart besides the grill itself!! When you buy a Rec Tec you become part of a family, but even before that I felt like I was part of a family. The social media access you have with them is phenomenal. The have live presentations, lunch hour, every day cooking different foods. Tons of videos on you tube and they still answer questions from videos from three years ago. I honestly can't believe how involved they are with their customers. And the customer service number is even better. I have had to call twice, once about an order and once about setting up and they picked up immediately and answered my questions, but more importantly it wasn't these canned responses by someone overseas, an actual real person who seemed to care. I just want to emphasize that I have owned a few grills in my time and I can't believe how awesome and easy this grill is when I am cooking my food. read more

Recteq - RT-590 - Grilling Equipment Near Me - Evans, Georgia

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I purchased an RT-700 smoker that arrived with minor damage. I had another RT smoker that I thought had failed due to the controller, so I made a deal with the company to get a new controller to compensate for the damaged smoker. After I assembled the new smoker, I cooked about eight boneless skinless chicken thighs at 425 degrees. When I was finished, I removed the chicken and left the smoker on. The following day, I noticed that the stainless steel had completely discolored and the paint below it had melted and was running down the side. The paint was also fused to the stainless steel. On my next cook, I set the temperature to 325 degrees. After completing the cook and removing the food, I noticed that the temperature had risen to 418 degrees. It may have gone higher, but that was the temperature when I looked. Due to the significant heat damage and the original shipping damage, I offered to pay for the controller they had sent me and make things right. However, they would only say it was a grease fire and were not willing to do anything more. I am disappointed with the company's response. read more

Recteq - Grilling Equipment Near Me - Evans, Georgia

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I bought a RT-590 through recteq after a ton of research. It seemed to be hands-down the best option in the market, or so I thought. The first one came with one bent and damaged leg opening. I could not get the grills' leg into the opening because it was bent in. I called customer service who was extremely helpful and gave me the option of bending them back into place or a new grill. Because it was a pricey purchase, I wanted one without defects so I opted for a new grill. About a week later, the second one came with multiple damaged leg openings. Same exact issue - the legs don't fit and the grill is not useable. So now, it's been 2 weeks and several hours of unpacking, partially assembling a grill, unassembling the grill, and repacking. I was going to return it but it had more features than the other ones I was looking at, so, I decided to keep the first grill with the option of them sending me additional accessories for the inconvenience/damaged grill. Great customer service, but, disappointed that I received two defective grills. read more

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If possible, I'd have given no stars. I will never by their grills anymore, Bullseye works great WHEN it works. I have replaced control boards 3 or 4 times, I've torn it apart because supposedly it might be pellets jammed in auger so I had to disassemble it. No jams, after previous supposedly jammed problem I decided maybe motor was not providing the torque to turn it, so I ordered a new one. I installed it, everything worked. Forward a couple months later and not used, I turn it on, go inside to prep meat, I come out to adjust heat, no pellets being fed. I did not get to grill that day, it almost went to the curb for the trash. I cooled down and next week pulled out a control board that had been sent with motor, figured I would put it on, I installed it, dead new motor. I had kept old one and plugged it in and it worked, I didn't install as it was motor that gave me so much problems, so I called Reqteq on Saturday and today is Friday and it hasn't even shipped, they are backlogged. I figure i am a current customer and experiencing continuous problems, that that might merit expedited help. If I don't get the part soon, look for YouTube video of me putting sledgehammer to it on the curb. BTW, when I told rep about putting it to the curb, all he said was let them know so they don't ship the motor I had paid for. I should have stuck with my Weber grill. read more

So I guess I will start with the customer service. Because while the grill is awesome, their customer support is absolutely second to none. 1.)A Facebook post questioning delivery time by me in a group not run by Rectec, still resulted in a call from Rectec asking me if I had yet heard from the freight company who had my grill for delivery. 2.)When I realized I had purchased a package and then added the smoke box in a separate order and my cover from the package I purchased wouldn't fit. They did not hesitate to make things right. The correct cover arrived in two days with a return label for the wrong one. 3.) While burning in the new grill, I had a stall due to me not putting enough pellets in the firebox to start it. I called the number back from the first guy who called me about delivery. He was off at that time and didn't answer. I called the main number and immediately got the help I needed to get the grill going. When Travis saw he had a missed call from me, he called back on his own to make sure my issue had been taken care of. Now to the grill, you will not be sorry with this purchase. It is as solid as they claim and works exactly as they claim. It Cooks very evenly across the grill and holds temperature within a degree or two, even on a 37° day in North East Pennsylvania. The accompanying app for your phone is really nice to use while doing a cook and watching the game. I Highly recommend this grill, the price was a bit scary and I resisted pulling the trigger on this purchase for about 6 months. I wish now I hadn't. read more

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The fact that you use Estes to deliver your products reflects terribly on your company! You all put a lot of hard work into your products, but your shipping department needs to have the CEO investigate them! Mr. Ray Carnes and Ron Cundy, if you guys read these reviews, you need to overhaul your shipping department! I ordered an XL 1400, and it arrived in Tulsa OK last Friday, May 3rd! Estes delivery company has refused to deliver it because I live on the second floor! They expect me and my disabled wife to haul it up to the second floor! So, your shipping department said I could return it for the restocking fee! Are you kidding me?! I'm going to pay a restocking fee for an item I NEVER RECEIVED?! So then I decided fine. I'll hire another company to haul it up for another $150! I gave Estes a new address, and they told me they need permission to deliver it and will get back to me. Well, that was 24 hours ago, and still no word! Oh, and Bobby, in your customer service, tells me on the phone that I agreed to curb side only and the restocking fee when I ordered it! Excuse me, Bobby!? He also told me I could not expect the driver to carry it up the stairs! Are you for real?! I can't expect the DELIVERY DRIVER to do his job!!! But you expect me and my disabled wife to finish the delivery! Mr Ralph Santana, can you please explain to.me how you would feel if you were told that after you had just spent $1,850 on a product? Also, your shipping department gave me no other option, and when I used to work for a shipping company, our curb side service would take it into your home for you! I am not paying extra, so Estes can do a terrible job to drop it off!!! At this point, I should have stuck with Traeger! Word of advice, clearly explain that your delivery company doesn't deliver to a second floor! Estes is a joke and is making a shameful joke out of Recteq! read more

I love my RecTeq 1250! Built like a tank. Maintains temperature within a degree or two. Highly recommend.

If you're favorite part of a slow 17-hour-plus smoke is tending the fire throughout the night in hopes of that perfect brisket, then move on because RecTeq pellet grills will allow you to sleep like a baby while your smoker stays at a constant temperature of your choice until you pull them meet and turn off the smoker. The brains of this beast are superior with no equal. I purchased the RT-700 in 2016 and added the side-box for slow and low smoking of cheese, fish and whatever. I can smoke my brisket at about 225F and the top level of my side-box might be about 170F and the lower level about 130F. I know this because of the three strategically placed thermometers; 2 on the side-box and one on the main grill. There's an "extra smoke" setting for temperature settings below 225F too and this grill will maintain 180F or roast away at 550F too. It's the most versatile workhorse of a smoker imaginable and with the bullhorn chrome handles and nose-yoke towel holder, it looks bad-arse and better than any other smoker on the market. It's priced about a third less than those over-priced pellet grills and having challenged my buds with "brand T", I've sent two of them to RecTeq to get their new smokers. It's the best smoker/roaster grill I've ever seen and am proud to own it. Add to all of this the great customer service behind the product! After all my use and abuse I have had to replace a few parts and I am treated like royalty with fast response and fast shipping too. Thank you Corey!! Their website is great with some really good and easy to duplicate recipes too! I can't say enough good about this product and the company. If it ever wears out then I'll replace it with another RecTeq. Meats, fruits, vegies, cheeses, you name it. If it's to be smoked slow or roasted at high temperatures then there is a place for it in my RecTeq. It's just an awesome necessity to my backyard. read more

I have had a lot of grills over the years and sent over 40 years in Cusomter Service and I believe that I had top notch service after I retired I bought a Rex Tec grill a Bullseye had an issue with it. Called left a message,Robert call me back within 2 hours walked me through the issue and is sending me out a new part. If other companies would follow this type of service they would have a lot more customers. I'm a Rec-Tec fan and will support them for a long time Thanks for the great service. read more

Rec Tec sensors their reviews so don't trust them. when grill works, it's good but if you need replacement parts good luck. they don't answer emails and giv you the run around when you reach a live person. you cannot order replacement parts on their website. I'd recommend a dif compan. read more

We bought a rec tec about 6 years ago. A year before our warranty ended we began to have problems with it not going to temperature. We contacted customer support numerous times. Empty the pellets we were told, twice. Adjust the fan, tweak the thermostat. Nothing worked. Our last email for assistance went unanswered and our warranty has expired. Don't offer a warranty you aren't really willing to back up. Our next one won't be rec tec. read more

I've been listening to people talk about these grills for at least a year. My husband got one for Christmas, and now since he has limited time- I am the grill master. I went to the store to purchase a sear kit that they talk about in many of the recipes on their website. I was greeted by one gentleman and soon had the ear of several more. We chatted about a few recipes, the sear kit, types of pellets, my wifi issue and more. Customer service here is second to none. Everyone in that place will help you or find someone who can. There is a lot going on in this location. There is a call center/office where you can call for help. There is a kitchen when they are cooking, prepping and filming for social media. There is the retail store, AND I think they are doing the manufacturing here as well. I left with my sear kit, a bunch of new knowledge, a 40b bag of pellets, a VIP card to call for help with my wifi, and an invitation to the Rec Tec day on 2/1/19. The entire place had a great energy. I kinda want to go back and hang out..... read more

Grill started rusting after two uses. Also found out that this company censors their social media accounts with employees acting as customers. Very disappointed in the company as a whole. read more

I cannot remember a time where a product exceeds my expectations to a greater degree than my new Recteq. From ease of assembly, quality components, fit and finish all the way through the cooking experience, it is amazing. I have the RT700. Its materials and workmanship are just outstanding. I believe that this grill will last beyond the rest of my life, at least 20+ years. Everything that would be exposed to corrosives is made from heavy gauge stainless. The temperature is ROCK STEADY, the ribs I just made had a bright, 1/2 inch smoke ring, and the flavor was fabulous. Thank you Recteq, you have a fan for life. read more

If you want WIFI with your grill DO NOT by reqteq .Have a RT590 now 5 years from day 1 wifi is garbage if I could give it no stars I would .Pure Garbage read more

Purchased Mini, RT-300 with sauce and rub bundle, cover and 200 pounds of pellets. Have not regretted the decision for a second. Good honest people to deal with and a product that inspires confidence. Just don't buy a grill if you were planning to go on a diet.... 2 years later, still loving it!!! read more

They dropped the ball. Ordered a 590 grill Trucking co says they don't have my address Rec teq says they do Spend almost an hour on phone with carrier They say they have address Ok great Then they say it was delivered 9/28 Nope Speak with actual driver at southeastern freight that tells me it will be on 2nd run to my town Spend another 30 min with driver only to find out it's not on his rig Call rec teq very nice lady says they'll try to get it next Monday or Tuesday Cancelled order If they were smart theyde cut me a break on price maybe a free bag of pellets? Nope I spent a lot of time trying to straighten this out I'm done I'll go buy a traeger take it home with a lot less stress although this was my first choice honestly Getting the product to the customer is 1/2 the battle folks I can afford anything I want... but a good company should at the very least offer to make things right as a gesture. I did when I ran my company of 25 years Times have changed .different business ethics Not faulting the product here as I never got it Just saying... ya got to get things to the buyer read more

I was pleasantly surprised on the quality of the RT-340 grill I received. Heavy gage sheet metal, quality stainless steel. Much high quality than the other pellet smokers I have seen. Also called customer service (Jacob) a few times, and they were very responsive and supportive. A rarity - responsive customer service. Received the grill quickly, on time and was easy to set up - two screws. The grill worked great the first time out of the box, a great prime rib roast for Christmas. Thank you REC TEC. Joe K read more

I ordered my stampede on a monday and received it on a friday. I was very impressed with the quality but more so with the attention customer service ! Everything I read about this company is absolutely true. I'm a customer for life! Thanks rec tec! read more

Overcharged on website. Website listed one price and it was $100 more at checkout. Didn't notice and paid. Contacted support who offered no help. Make sure they don't scam you with their pricing. Even as a returning customer, who's bought multiple grills, accessories, and pellets, they will not help you. read more

DO NOT BUY Bought a Recteq RT590 - Delivery was great but the unit made one cook and lasted two weeks before not working. After 3 hours of disassembly and customer service phone support, I saw the problem : bad design and faulty assembly in China. The top hopper section and bottom section leading to the auger are TWO Sections joined together with caulk. In my case, the assembler did not apply the caulk where the flat sections of the two pieces meet. This allowed water in the hopper, swelling the pellets in the hopper, auger and running into the bottom of the smoker. The pellets had dissolved and swelled into a masonite-like substance. I was able to chip it out of the hopper but not the auger - so the unit is inoperable. But fear not! Customer service came through and offered to ship a bag of pellets, some new screws to re-assemble smoker, some caulk (so you can become the chinese assembly company) and a cover to help keep water out! But what about the fact that it does not work???? Can not help you there... All the units would suffer from this design defect and likely open up over time even if the caulk was applied properly the first time. DO NOT BUY! read more