If I cold leave negative stars I would…read more
Waste Management is hands-down the most dishonest, incompetent, crooked excuse for a company I have ever had the misfortune of dealing with. Buckle up, because this is a horror story of lies, rudeness, and absolute disregard for customers and even the environment.
I cancelled my service in February for a home I SOLD. Done deal, right? Wrong. Fast forward to August when I tried to start service at my new home. I logged in, requested a trash can, and was told it would be delivered in 7-10 days. Two weeks later? No can. No service. Nothing.
And that's when things really went downhill. I log back into my account only to find a $300 past due bill slapped on the old house I had canceled months before. When I called to straighten it out, the rep was so unbelievably rude he actually hung up on me. Called back, got a different person who admitted she could see the note in my account that I DID in fact cancel when I said I did--and that Waste Management actually owed ME money. Guess what? Still waiting on that refund to this day.
But wait--it gets worse. The very day I planned to call about my missing can, I was driving behind a Waste Management truck going through a NATIONAL PARK. And what do I see? Trash literally falling out the back of the truck. A glass bottle flew out, smashed into the road, bounced up, and shattered my windshield. In a national park. I immediately called, and it took them 20 minutes just to track down the driver and tell him to stop spilling garbage all over protected land. I was promised a local team would call me in 24 hours to file a claim. No call.
I called back the next day--they said I'd get a call that day. No call. Called again--this time they swore I'd get a call by 3 pm. No call. So I call AGAIN, and now I'm told, "Oh, sorry, no one handles claims on weekends." When I asked for a supervisor, they told me none were available. I pushed harder, and magically--suddenly--a "supervisor" appeared. And what did this person say? That insurance claim calls take four business days. Another lie on top of a pile of lies.
At this point, I said just cancel my service and refund me. The rep said she couldn't. CAN'T cancel? CAN'T refund? What exactly CAN this company do besides lie, hang up on customers, steal money, dump trash out the back of their trucks, and make empty promises?
Waste Management is a scam. Plain and simple. They are crooks hiding behind corporate policy. They lie to your face, they string you along, they damage your property, and they pollute national parks. And after all that, they still refuse to make things right.
Avoid this company at all costs. They will take your money, give you nothing in return, and then laugh in your face when you try to hold them accountable.
If I could summarize Waste Management in one sentence it would be this: a trash company run by trash people with trash ethics, dumping trash on customers and the environment alike.