Same inventory. Same inflated prices. Same rude employees. I could possibly manage the first two, but the staff is so awful I cannot justify it. Avoid this business. Tell your friends. read more

They are great they always have cog series ready a couple weeks after releases. I love the selection of Lego's and games . My grandpa lives on the cape and when ever I come to visit him from Maryland I build a set in his house. read more

I have been a customer of this toy store for over thirteen years and I am sad to say that I will no longer support this store. The return policy is unreasonable. I recently made a purchase hoping to use cash. I was forced into exchanging the cash into what they called a debit card. It should really be called a hostage card. They claimed they could not process cash in the point of sale system they employ. When I attempted to return the item which proved to be a duplicate purchase I was not refunded in cash but was again forced into accepting one of the so called "gift" cards. Not a very user friendly way to do business. The card they issued back to me is in no way a gift but instead a way to manipulate my money by forcing me to shop there. read more

Best toy store on the Cape. Many educational toys, many "Gund" top quality stuffed animals. Puzzles, trains, gag gifts, just an all around great quality toys and great quality toy store. Been going here since my children were born in the 80's and still have many many items that are made well and worth saving. Plus the children get attached to the stuffed animals no matter what age they are. Love this store. I need to stop by for memories and purchases for toys for nieces, grandkids and... myself too read more

Very well stocked and old-fashioned toy store. The place has toys, books, stuffed animals and tchotchkes in every corner. Sure to be a favorite for young kids and a fun throwback for older adults. It's essentially a house packed to the rafters with toys! read more

This store is well stocked with toys for all ages. It's competitively priced and the service was excellent.

I have shopped here for many years having grown up in Wellfleet. They have a fantastic selection, and people who really know toys.

The Red Balloon Toy Shop is my all time favorite toy store. Even as an "adult" I still makes trips to this toy store every time I go to the Cape. The best part about the Red Balloon is that it has that old-timey toy store feel. It is a very tiny space stocked from floor to ceiling with every toy, stuffed animals, children's book and game you could ever need to find. In the front there is a train table with Thomas the Tank Engine and Friends that it very hard to resist playing with, and on the other side you can find a pretty awesome assortment of Legos or pirate paraphernalia. Walk down the three stairs in the middle of the store and you will find just about every board game and card game imaginable. It didn't hit me until now that I could probably find Hungry Hungry Hippos there, which apparently is nowhere to be found offline. Anyway, I have gotten the majority of my board games here, including everything from Scrabble to Cranium, Yahtzee to special editions of Monopoly. You may think if you are visiting the Cape for vacation or a weekend you wouldn't need a quick fix of board games, but it's always nice to sit around with some friends drinking a couple brewskis and playing some Cranium from the Red Balloon after a long day at the beach. Ah, summer time... Moving away from the games you will find a large section of stuffed animals of the Gund persuasion. I've gotten many a stuffed animal here, and every time I visit I always look to see what they have that may be appealing or cute for someone I know. Across from the stuffed animal stash are plenty of children's books and activity books for all ages. A lot of the books they have are independent books or MA published books from independent bookstores, and that means you will find a lot of beautiful artwork and nice tales that will absolutely entertain both you and your child. A collector of children's books, I always find something new and fresh that I can add to my collection. In terms of pricing, the prices are pretty much what you would expect from any game, stuffed animal or books. It's pretty standard with any other toy store, but occasionally you may be able to find something a bit cheaper. Definitely check out the Red Balloon. It's a lot of fun, and you'll instantly feel like a kid again. read more

Great toy shop. A lot of interesting toys as well as the staples. Free Gift wrapping station is great for a gift. The toy I bought there was cheaper than it was listed for on amazon as well ! read more

Good selection of toys but very unfriendly and incompetent staff. Unhelpful and refused to refund a toy that broke immediatly after use. read more

I found the staff very helpful over the phone and checked to make sure it was the toy I wanted then he was willing to set it aside for me even without my leaving a credit card number. You can't get that kind of service on the internet or "in the big city". read more

stumbled upon this toy store and could not have been more impressed. The selection was incredible and our kids were beyond impressed.

This review is actually for the Mashpee location. My Daughter needed a gift for a friend's birthday party, We selected the gifts on Red Balloon's website and I then called the next day and asked if I could purchase the gifts over the phone for later pick up. I was told I could. Then I asked if they could wrap the gifts ahead of time. The gal on the phone whom later turned out to be the store manager, told me that they had self service gift wrap and that I could do it myself when I came in. I explained that I was pressed for time and would she mind going above and beyond? She agreed to wrap the gifts and have them ready for pickup. Overall a very pleasant experience and when I stopped into pick up the gifts I saw that the store was neat and clean and fully stocked with lots of toys! read more

I just returned from a very negative experience at the Orleans store My elderly and frail mother and I entered the store to purchase some books for my grandson. My mother is 87 and has trouble with her balance, so I asked the woman behind the counter if there was anyplace my mother could sit for a few moments. The clerk's attitude was incredibly rude, saying "No, we don't. There is no place at all for her to sit." Now, honestly - NO PLACE TO SIT? Even if there were no "official" places to sit, don't you think she could have tried just a bit harder to help us? She could see that my mother was struggling! So I left my mother hanging on to a shelf (not very safe, is that?), went downstairs to the book area, and saw a barber's chair being used as a floor display. I was able to seat her so she could look at a few books I brought over. We decided on 2, took them to the counter, and when I told the clerk that I found a place for my mother to sit, she said, "Yes, I saw you do that. It's a display, and you're not supposed to use that as a seat, but I let you get away with it." Excuse me? I told her that perhaps the owner should provide some sort of emergency seating, but she was extremely belligerent. Believe it or not, I actually went ahead and purchased the two books, whereupon the clerk asked in a very nasty way if I wanted a bag - and it was RAINING outside! At this point, I asked her for the owner's contact information, and she absolutely refused to provide it. I live neaby, and would love nothing more than to buy local instead of online, even if it costs a bit more. These stores are competing with Amazon et al - don't you think it's wise to treat customers with just a shred of respect? read more

Large shop with all kinds of toys for all ages. I especially liked their large selection of books, puzzles, and Legos. They also have old-fashioned type toys; I got a wooden Dachshund pull along toy that I am in love with. If you like Hello Kitty stuff, they have a great display here. There is a small self-serve gift wrapping table, which was a nice surprise. Staff was friendly. read more

This place is horrible. The staff is unfriendly and the owners are rude. They are not helpful as we were looking for toys for the age group (11 months to 2) and they couldn't be bothered with us! Don't go here, it is a waste of your time! read more

I have to agree with some of the previous reviews about a rude owner/staff. My son brought in some quarters he had saved to buy some Pokemon cards he wanted. The owner did not want to accept his quarters and told him to get "other" money from his parents. When my wife returned to the store, the owner was still rude and we decided to do business elsewhere. read more

A must if you have kids! I've gone here every year since I was young and will continue to visit no matter how old I am. They have a huge selection of toys and games for all ages. I make sure to get Mad Libs as that's our Cape Cod tradition. The staff has been friendly and helpful each time I've gone. Love this cute little place! read more

A shop with very nice toys indeed, but a manager that is very unfriendly to his customers. We bought for our son a toy boat; it got damaged because we used it in sea water (nobody told us and it was not written on the box that you must not use it in salt water). In the shop the manager would not believe my wife and me that we were not told by the staff (strange idea: if they would have really told us we would of course NOT use it in salt water). As my wife and I insisted on a refund the manager even called the police--! The officer was very friendly, but could not help us to get our money back, he felt sorry for our son and us. The staff even lied to the police. Thus, my son and we are very disappointed by this unfair and harsh behavior. read more

Best toy shop around. Filled with fun and educational games, toys and puzzles. They carry the best name brands. I love the red balloon

The Red Balloon Toy Shop is an adorable toy shop! I stopped here with my kids and was expecting a smaller store, but it is very big. My son chose a Lego set and my daughter settled on a stuffed animal and some Calico Critters. We also picked-up a puzzle to do as a family. I was impressed with the selection. read more