This hardware store was fantastic when Jimmy owned it. His sister bought him out and she elevated…read moreit which means she took out the fun in the shopping experience and you could be anywhere in the world nothing special or fun Just a place to for a streamline shopping the Ace in Orleans has more personality IMO

Great selection and service. I've been shopping there for close to 10 years. Their staff is great…read moreat making recommendations.

This is a lovely store. I have shopped here a number of times and always been treated with respect…read moreby the sales staff. However, today, when I checked out, I found the salesperson to be very rude. I was tempted to just put the merchandise down and walk out. I did not do that. I paid for the item and left. In today's world, there is just no place for rudeness. Will I return, I don't know. Not anytime for sure.

Great selection and high quality items. My grandson loved the toy section, we spent a good deal of…read moretime looking at the wonderful toys.

I went today 6/5 and I explained that I needed a piece of wood and gave the SKI number. I also…read moretold the older gentleman at the contractor desk that I had no idea what o was getting and I needed help. He told me to head to the yard and look for the SKU. after searching for 10 minutes and FaceTiming with my husband we could not find it. I went back to the gentleman at the contractor desk and told him I could not find the wood and I would need a refund. He then processed my refund. Really? He let me return an item instead of finding someone to help me. We have been on the Cape for 35 years and NEVER been treated so poorly. We will NEVER return to that store

The carpenter I hired to replace the front door on my home gave me precise measurements of all the…read morehinge locations so my new door would fit perfectly. I gave the measurements to the Mid-Cape door salesman, but when the door was unpacked at my home the hinge recesses were not where we had specified! I complained to Mid-Cape that the carpenter had to charge me an extra $100 to rectify their error, but Mid-Cape refused to accept responsibility and pay for their failure. I won't be going back.

When they're open they're great. Unfortunately their new hours (m-f 630-430) negate any reasonable…read moreuse for a working homeowner. Don't waste your time. They're not open. Sad for Wellfleet.

I don't know where some of the bad reviews come from. I have come here numerous times over the…read moreyears and much more since I am now a part time resident. On or off season the store is well stocked, and the people there are helpful. They are my go to place for serious hardware needs. the only downside is their hours, but not unlike a real hardware store.

I am not sure if Cathy who works in doors had not had her coffee this morning but she could not…read morehave been ruder. I was asking about Anderson screen doors as I am looking to put one on my house. She could not have been bothered to help me find what i was looking for. You can be sure I won't be purchasing a door from them or anything else for that matter. Judging from the other reviews it looks like maybe they need to have some seminars on pleasant customer service.

I'm in the store prior to 1 pm on a Saturday (I believe site says open until 5pm) when the lights…read morestart being turned off. I asked someone at the counter for assistance and I was told that they close at 1pm and everything was already locked up. It wasn't 1 o'clock yet so shouldn't they have still been open?? Not first time I've had to deal with an uninterested Hinckley employee. Very disappointing.

lousy service, just tried to return a small light bulb but they didn't take the return because the…read morecardboard packaging was ripped. if you don't take returns on ripped packaging, make packaging you don't have to rip to get the product out. teller was grumpy too!

The item I was looking for was first searched on the website…read more The price was fair, called Baskins to see if in store for pick-up, gave product brand and Ace internet price, phone reply, we have it but was not Baskins price, they wanted $20 more. Got them at Target, saved $45. Buy local not in Harwich port.

Great selection of fall plants, all colorful with beautiful hues of orange, red and yellows…read more.. The prices were reasonable compared to nurseries and other garden centers. We were there early in the morning, so not a lot of people in the store, making check out easy...

First, I have to say that the cashiers and employees in their garden centers have always been…read morecourteous and helpful.  Unfortunately, they are about the only ones who are! We had a disastrous experience when we purchased a traitor.  They assembled it but when we picked it up, the lights didn't work.  Rather than bring it back to Lowe's and assuming it was a quick fix, my husband brought it to a dealer (where we should have gone in the first place).  They called us and showed us that not only were the wheel nuts not tightened or the bearing, but the lights were reversed and the tire valve stems were ON THE INSIDE! It cost $300 to have all Lowe's mistakes fixed.  They offered $100.  We refused.  They called from corporate and offered $150 and said we had until the end of the day to accept the offer or they were withdrawing it!  My husband told them to SHOVE IT.  We learned our lesson about purchasing large items at Lowe's. Today I went to Lowe's Garden Center in West Wareham.  The gift card that I had used previously there had a balance of $50.44.  I checked the balance online before I left home.  IT WAS DECLINED!  I went to customer service where a testy woman told me that I had never used it there and I had to go online and purchase a Lowe's gift card with the balance.  I told her that I definitely had used it there a few weeks before and it said right on the card "Cashier: Select Credit".  She was so smug and dismissive that I left and figured I'd sort it out with the card company. The trailer issue could had killed someone if it lost a tire while on the highway but it didn't matter to Lowe's.  They obviously hire not just unskilled help but totally unhelpful and unprofessional help! Now, once I use the balance on the gift card, I'll never shop at Lowe's.  It's not worth the aggravation.