Not only are the prices outrageous, they don't have employees. Therefore, your unit isn't being…read moremonitored. They say the price is for staff reviewing cameras, but there isn't a staff to do so. Additionally, I was purchasing a storage unit online for over $150 less than the walk up rate. The manager said she would match the amount and requested I let the manager use it as a teaching moment for the brand new employee she was training. Well, the new employee forgot to match the online rate and the manager refused to fix the problem. Not to mention, it took three weeks for a response. We are moving out our two units, as we can't be guaranteed protection of our belongings or trust the integrity of staff.

I've rented too many storages in too many places and I've never been treated even close to what I…read moreexperienced with Nancy on Strawberry Lane I don't know her last name but she was by far the most helpful knowledgeable employee I've encountered... above and beyond helpful and went out of her way even though she probably had other work to do that's what got me the most she made me and my family field number one until we got settled .. being in the work force myself if I owned a business she be the first one I would hire... As long as she's there I won't be renting any storage anywhere else sincerely One satisfied customer

Andy Schmitt is owner of English Station Mini-Storage in Middletown and he went above and beyond to…read morefind the best size unit he had to accommodate my storage needs. The unit was perfect with shelving units making access to it easy with overhead doors on either side of the unit, a step ladder to reach the top shelf and overhead lighting for night access. The area was camera monitored and code accessed. Free single use of a rental truck too! Price was excellent for what I got. He had excellent follow-up when I text him with questions throughout my use of the storage unit. Highly recommend.

Andy Schmitt, manager and owner, and couldn't have been more helpful! He was so easy to work with,…read morekind and prompt! The place is absolutely pristine and security is on point! We did not know how long we would need to rent because we were selling our house. Great first two months special. Super fast at returning the deposit. Would **highly** recommend!

Great place to rent a uhaul. Don't know much about the storage units other than it was secure and…read morethe area looked clean. Staff was very professional and friendly and got me in and on the road with my uhaul. If you need to rent a uhaul truck this is the place to go!

The unit was easy to get to with a uhaul and other vehicles and clean. Staff was friendly but I am…read morenow having a hard time getting my refund that I am owed now for almost 6 weeks. I have emailed several times and talked to 3 individuals now and still have not received my refund. It was a good experience with them until now.

Adam, The District Manager for the louisville Ky area is an absolute jerk, He informed me that he…read morewas the end of the line and I will not get a refund, he called me and told me he didn't like that i wanted to go over his head, and to reiterate that I was not getting a refund. I moved out of my storage unit on July 30th, however I was charged an extra month for August, I was unaware I had to inform anybody I was leaving. I'm a disabled soldier and have used extra space for years, THAT ENDS NOW. I will also post to any other platform that I get on. I will not be talked down to by a district manager that thinks he owns the company. I will keep posting reviews until someone higher than Adam calls me I will file a law suit against him for harassment if he calls me again. If this is the way you operate, then I feel sorry for this company. I will give you some time to reply to me. Michael Norris My unit was 714 5420 Valley Station Rd. Louisville Ky 40272 I am going to let all my friends and family know how I was treated, that DM should be fired. I am sure I will not get a response.

ESS in lyndon ky is awesome ! Been there for a year just moved to bigger storage space…read more Miranda, Corey, Adam, are very helpful and great to work with. Need storage ? Call Miranda ! Scott

Loved the personal service from Hallie and Aron. Would highly recommend for any storage needs. Very…read moreaffordable compared to other storage facilities nearby.

I first went and met Shelby. She was awesome gave me a tour and all the answers that I needed. When…read moreI signed up I met Austin. Austin was awesome as well made the whole sign up process painless and fast. Very nice property and very nice staff!

I recently found myself in need of some extra storage space -- 100+ year old house with no…read morebasement, no garage, and only a tiny shed for a lawnmower meant that there was no place to stash items like my off-season Christmas decorations. After doing a quick search, I came across Spring Street Self Storage. It is convenient to those living in the Highlands, Clifton, and Butchertown neighborhoods and is easy to find -- on Spring Street. I called in advance to confirm the prices and sizes of units, and Clare in the office was so upbeat and professional on the phone. I then swung by one day during office hours to check the place out and possibly get a unit. In person, Clare was just as pleasant as on the phone. She explained what they had available and I went by to check a place out. As she and I walked down a row to check the units out, we passed one unit where a lady was in grabbing some of her things. Clare chit-chatted briefly with her, giving me the distinct impression that this place actually takes an interest in those renting from them and wants to do an exceptional job. My unit was just the right size and was impeccably clean. I bought a lock, signed the contract, and began moving things in that same day. It has been such an easy process that I wonder why I never got a storage unit sooner! If you need some extra space and want a locally-owned self-storage location that goes above and beyond, check out Spring Street Self Storage for your needs. Like me, I think you might just find a new favorite place!

Ok, don't hate me, but I'm a big fan of reading reviews on places, but don't dedicate much time to…read morewriting them...I know, I know...shameful. But this place was so fantastic I had to take the time to share my experience. I had the distinct pleasure of working with Claire, who is dynamite, by the way. I had called ahead with the type of space I needed, she was awesome and accommodating. I called ahead again the day I went to pick up keys, and she had already printed off everything and was ready to go. She taped her business card to the key cards (which I really thought was genius) and walked me through the unit I was interested in. The whole property was very clean, well-maintained, and safe. Security cameras are EVERYWHERE. I've never used a storage unit before but I had images of Storage Wars in my brain, overpacked and creepy. Not at all what's going on there. They take a lot of pride in keeping their grounds safe and clean. I was very impressed. If you need to store stuff, even temporarily, do it here. Ask for Claire, you will fall in love with her and their property, just like I did!!