We liked this unit when it was SORA, but not management seems to be making it more expensive. Not sure we will stay but we do like the gated system and location. read more

Red Dot bought the storage facility we used for years. They've been steadily raising the rent ever since and yesterday I got an email: "Did you move out? We found your unit open and empty with no lock on it. Reply soon to avoid cancellation." Someone cleaned out the 10x25 unit completely. Their phone staff was rude and they're not particularly interested in answering any questions or assisting us in figuring out what happened. Highly advise against doing business with these people. read more

Wichita. Ks has the worst scam going! My unit was cleaned out, and their insurance isn't responding to me!

Red Dot storage is full of crooks and is a big scam. The insurance policy doesn't insure anything. My wife and I had a storage unit for 7+ years with Red Dot storage and when we finally decided to clean it out and cancel our service, we arrive to realize our unit had water damage as it had black mold grow all inside of our king sized mattress and box spring we had stored in it. Along with a kitchen table, dresser, night stand, full futon mattress, and the chairs for the tables. The water was determined to come from flood water or overflow. Now, I'm thinking this isn't fair. We paid for service and trusted Red Dot storage to protect our merchandise and goods we stored in our unit. If you go to Red Dot Storage's website it even states "Paved Driveways No dirt, no gravel, and no mud means your things stay dry and clean". However in our experience this wasn't the case. Even with the promises we got when originally setting up the unit, we also added "Level 2" insurance policy which protects against "Water Damage". We filed a claim with the Great American Insurance Group which came back and stated "it appears as if surface water has entered your unit from under the door and walls." But what we were NEVER informed on is our "Level 2" insurance we have paid for 7+ years didn't cover that kind of water damage. As they stated, "All ground water, surface water, flood water, overflow from a drain/sump, or water that seeps under walls, doors, foundations, or paved surfaces are all part of the exclusions for coverage." Which essentially means all of our stuff we trusted Red Dot Storage to protect all of these years has now all been thrown in the garbage due to black mold that grew on all of our belongings. This is very very poor customer service and in the future I hope people see this and know that in the chance your unit has water damage it more than likely isn't covered. read more