I walked into this facility and was immediately greeted with a smile from Bobbi. She was absolutely…read moreamazing with getting everything set up for me. So friendly and helpful in making sure everything went smoothly. I am extremely happy with my decision to store with this location. Highly recommend doing business with Bobbi, she's the absolute best!

I rented from here for over a year. I would say the only thing I really liked about it was that I…read morehad an app I could use to open the gate with. Otherwise, I would definitely not recommend it at all. The storage itself is on a hill, so it's pretty steep to get up/down. When I went to rent it, the guy was like oh yeah, we salt and something about having heated concrete so that people can get into it all year. Yeah... neither of those is true. So many times the place was closed due to ice/snow. They do get you in with the special pricing. However... in the year and 3 months I was there, they raised the rent FOUR times. So basically quarterly. So it went from $100 to $250. Everyone I talked to had never heard of a storage unit raising it so many times in one year. There was no lighting in the unit, and not in the best area of town, so I'm not sure why it needed to raise that much. At one point I found a couple brown recluses and cockroaches in my unit (no, I didn't have food in there and there was none where I moved my stuff from). I lined the doorway and such with roach poison and used one of those foggers and thankfully I didn't see any more after that. I've gone through all my things and also thankful that I've seen none... but still not fun and spending the money on that stuff is not ideal. I guess lastly for now, is the lack of being able to get ahold of anyone in the office. I would leave messages (because they never actually answered the phone (it would automatically go to voicemail every time) and never could I get anyone to call me back. I will say, the corporate customer service line of the company was good and I always got further with them than trying to go through the office. So one small pro with this company. Overall, I was so incredibly frustrated and I woul dhave left long before if I'd had the ability to move my things before I did. I do not recommend this place at all. Go pretty much anywhere else is my suggestion!

Do not store your belongings here if you plan to be away or rely on stable pricing. When I signed…read moreup, the rate seemed reasonable. Two months later, while I was literally across the globe, my monthly cost was increased by over 100% with no notification. I had previously requested to lower my insurance coverage to reduce the rate, and I even signed the form to do so, but that adjustment was never applied. When I finally noticed the massive charge and contacted them, I was told I would have to either cancel insurance entirely or continue paying the inflated price. The issue isn't the dollar amount. It's the principle of raising rates significantly without notifying customers and making it difficult to adjust coverage that was already agreed to. It feels predatory, especially for anyone who is out of town or in a situation where checking every monthly statement isn't immediate. To be clear, the staff I spoke with were professional when I finally got someone on the phone. But the pricing practices here are the problem. If you store your belongings here longer than a couple of months, expect your rate to spike and to have to chase down explanations. I would strongly caution anyone considering long-term storage at this location. The business model appears to rely on increasing rates once you're already locked in.

The staff is quite friendly to get you to sign up and get moved in. I have been at this location…read moregoing on 18 months and have just received my 3rd rate increase. This increase is a 21%. Over the past 18 months my rate has increased by by 232%.

I wondered up on this place today and had a conversation with Monica. We talked about storage…read moreoptions of course. Well, having a fairly short conversation with her I learned how much pride she takes in her position. She is very kind. She is also extremely knowledgeable. When I do need a storage unit, it will be wherever Monica is working. As I type that is at is this storage location. Monica will give you storage and throw in hospitality as an added bonus.

Tonya the manager was remarkable. She took the time out to help us solve discrepancies with…read morecustomer service.

I had some issues which really had me upset. Hailey at GoStoreIt really put her best foot forward…read moreand made it right. I'm a happy customer now. Good Job Hailey for making it right. GoStoreIt is lucky to have you.

INTENTIONAL SNEAKY AND GRIMY COMPANY…read more They lure you in with a very low introductory rate, then hit you with a massive increase that feels completely unreasonable. My rent jumped from $28 per month to $63 per month (125% increase) more than doubling with little warning. What makes it worse is how disrespectfully they handle the notification. Their customer service is excellent when you call quick responses via text, phone, and email. Yet when it comes to raising your rent, they deliberately send only a plain piece of paper in the mail. No company logo, tiny regular font, and it looks exactly like junk mail that most people would toss without opening. This sneaky tactic is grimy and intentional. If you're considering renting here, be ready for the rate to spike significantly after the promo period. I won't be renewing.

My Dad passed away in May with no will a storage full of stuff. Wayne could not have been more…read morehelpful and kind. I was able to take over the contract/payment with no issues. It was so great to deal with an actual person, instead of an answering system. Every time I called, I spoke to Wayne personally. It was so nice not to have to worry about that since I had so much else to do. Highest recommendation.

We used their outdoor storage for our camper - owners are local and were great to deal with. They…read morehave automatic payments (which are very reasonable) and no long term contract. The owners are on site often; we got a call one afternoon that our camper door had popped open (forgot to lock the deadbolt) and he closed it back and called us right away - can't ask for better service than that at a storage lot!

This has to be the absolute best storage facility I have ever used. I have been with them for years…read more& think the world of their staff. Specifically Heather, always have a smile on her face & ready to help you tackle any of your storage or rental truck needs. She absolutely goes above & beyond, as does the rest of the staff. I highly recommend this facility based on their staff, reasonable pricing, and security measures. Awesome service!

I've been storing at Lock Box for a few years now and I'm so pleased with the customer service I…read morereceive here with questions or concerns, and Heather is just a gem! They pay so much attention to the grounds and cleanliness of their buildings. I also truly appreciate the safety their facility provides for my items and for me when I have to go pick up at later hours.