I bought a $43 CBD vape from this store and later found out there were no verified lab results or…read moresafety info for the product. After researching the brand (RA Royal), I became concerned about possible quality and health risks. I went back and tried to talk with the staff calmly, but they refused any refund or exchange just because I had opened and tried it. I expect vape stores to sell products that are safe, transparent, and lab-tested, not ones with vague or unverifiable claims. Disappointed by the lack of accountability and support when I raised a legitimate concern. I won't be returning. If you're shopping here, do your own research before buying anything, especially expensive items. Not all products are what they seem.

Wonderful experience. I usually go to the location in gates. I was around Greece and went to that…read morelocation. The lady working there absolutely amazing, always smiling and helpful. Enjoy coming to this smoke shop just to see her happy and bubbly face!!! I will for sure come there again!!

Their service is outstanding. Always friendly and professional and knowledgeable. The selection…read morestretches on and on in the store.

Looking at reviews for several local vape shops, it's clear that many of them are small businesses…read morethat aren't exactly run like "tight ships". I would assume this place is no different. However, I think many of the negative reviews you see at various vape shops are likely overdramatized. I've been vaping forever, so I can't relate too much to new people looking for advice. However, to those looking for a place to stock up locally, this place was able to get the job done for me. Simple transaction: I call ahead asking if they have Horizon Falcon M1+ coils. Guy says yes. I show up 20ish minutes later. I would've bought 10 boxes, but they only had 4. No biggie! I ask to take all 4, and ask if they happen to have Aspire Breeze NXT coils. Despite those being tough to find recently, they DID have 3 boxes. I take all of those as well. Dude was friendly... said "Glad we could help you out with these. Sorry we didn't have more." I say "No worries, I'll just do the same thing and call ahead next time I need to restock." Again, simple. Was it as cheap as the online vendors I used to purchase from? No. Was I expecting it to be? No. Was I expecting a small independent shop to carry a buttload of one specific coil? I had some hope, but no I'm not surprised they only kept a few boxes of my favorite crap around. Frankly, I'm just glad someone keeps a decent supply on hand so that I didn't have to run all the way down to my last coil, and I didn't have to drive to the other side of the city either. After calling 2 other west side shops and hearing them explain how they didn't have squat in stock, I'd call THIS transaction a success. I'll be hitting them up in a few months to hopefully re-stock to a larger degree next time. No theatrics, no drama.

I am obsessed. This woman owned business is awesome! It's small, but welcoming. Plentiful in…read moreresources and knowledge! This is a micro dispensary that does all their own stuff! I was impressed with the wealth of information we were given (or option to get) when we went in. The staff was knowledgeable in both the store and the products. I will absolutely go back and recommend it to many friends!!

Awesome spot! Very friendly staff, very knowledgeable new products and convenient location!read more

I have been going their for at least 20 years for cigars . Friendly and knowledgeable staff. Their…read moreselection of lower priced and premium cigars is good.

Hadn't been to Elab in about 35 years, but recently moved back to Rochester. Loved seeing this shop…read morestill going strong. It was an old fav back in the 80's. Samantha helped me out this morning and was terrific. What a great person, super knowledgeable and helpful. Exceptional service and selection. Thank you Samantha and I'll look forward to stopping by again soon!

I've been going to this store for months now the service & products never let me down. Employee is…read morealways attentive in helping me find exactly what I am looking for making the process much quicker!

I stopped in to pick up some cigars. The selection of cigars is decent, all cabinet humidors, no…read morewalk-in. They seemed to cater more to lower-end cigars but there were options across the price range. The gentleman behind the counter was very polite and threw in a free lighter (cheap Bic style). Overall I would go back, but Village Vape or Smoke in Webster is a better cigar store in general.

Friendly,Helpful,Quality,A wide selection, at.Great location in old Dutchtown, reasonable prices.If…read morey ou cant find it you dont need it.

The young guy by the name of KeShaun W assisted me, as always I'm hesitant to use my points as many…read moreworkers mess up and charge me incorrectly. But this young man got out a calculator and said I'd like to make sure my math right. And it definitely was the 1st time my experience was all around satisfying. He was very pleasant and the store is always clean.

Good service, selection and prices so low. The angry goat is the place to go…read more The angry goat is the place to go.

Disappointed in the selection & staff who couldn't stop bragging about growing their own…read more Rochester has so many better options.

Great prices and a friendly staff! Great place to sit and relax and enjoy a good cigar or puff on a…read morehookah :)