Used to come here all the time because they had great prices. Lived out of town for a couple of…read moreyears and came back for a visit so I popped in for a coil. $7.50 for one or 25 for 3?!?! First off the math does not work there and the particular pack was $8.99 for 3 online. Ordered that, replacement glass, and paid $8 for BS ny shipping. Still was under $24. Local 716 shop does $16 and I thought that was a rip. NOT TO MENTION THE SINGLE COIL I BOUGHT WAS GIVEN TO ME LOOSE; ALREADY OPENED. This place used to be so cool and has the potential to get back up there.

Literally don't think I've had a bad experience here. Everyone who works here is incredibly cool,…read morehelpful, and even the customers that hang out there are passionate about the products they love. It's so convenient for me, and it's so relaxed that it is my go to vape shop when I'm not traveling further out.

Been going to elab for 20 years (monroe ave), I now live in Canandaigua and have been in a bunch of…read moretimes. Best glass in the area, by far. What makes this place stand apart is the customer service. Every person in the building is the most helpful and friendly staff I have experienced in a long time. Truly a great company and a pioneer in the industry when it was frowned upon in the beginning. Puff tough.

From the owner: One stop shop with a little bit of everything! read more

I'm satisfied with my experience here they have a wide variety of products to choose from.read more

Stopped in Monday as the store I used to frequent switched to mail order and I wanted to try…read moresomething new. Parking is easy, need ID to get in, place has great selection. Alex helped me find a new product (Tincture) to try for relaxation, have tried it once and was good, have to experiment more to get the right dosage, but so far happy with purchase. Definitely will be back to try some other products as the personal service and help was great, thanks so much.

The girl at the door was a cannabis nazi. She was nasty and very unwelcoming. Prices were…read moreexorbitant.

It's a welcoming atmosphere. The people who work there are knowledgeable and they have free…read morestickers.

From humble beginnings with a small amount of retail space to now, with a cavernous interior retail…read morespace and lounge, The Cloud Factory is a vapers dream. Sergei and company have been meticulously tweaking the experience for old school, newbies, and the "what is a vape?" folks. An interior with hundreds upon hundreds of juice/liquid offerings, and enough mods and pod mods to make any collectors dreams, they have anted up over and over again. Currently they offer 0% liquids with flavors, Salt Nic tobacco flavors, and accessories that will continue to keep them in the limelight of places to go when you need the necessary items. From a customer standpoint, they offer tutorials, recommendations, vape safety education, fair prices, and are willing to work with you when it comes to a return or defect, which is golden in the customers eye. If you listen to the radio, you'll hear their commercials, and it's great that they support local events as well!

Great shop. I've been vaping for about 6 years. Been all over town. This is it. Found it! Stumbled…read moreupon it 2 plus years ago. I needed juice. It was a Sunday night. They were close by where I was living. The selection of juice is astonishing. Paul I think his name is. He's always working. Very helpful, solid. I tell everyone to go there. Highly recommended!

Cant see or smell before buying is very wierd, all places Ive been Always can see the buds and…read moresmell. Told take it or leave it... I left went to my favorite Grandmas Approved where Im treated well and prices better! Grandmas will blow you away! Seneca Falls!

Prices in NY are insane I shop in Ann Arbor Michigan half once of chronic is only 35$ tested out…read moreat 33 % come on NY you can do better yall are getting robbed in Ny

Service is on top, kenzie never fails to find what you're looking for, always willing to go above…read moreand beyond for anyone who comes in! Always a great selection for a great price

From the owner: We have a very big selection of vapes and tobacco products and CBD and may moresread more

I am obsessed. This woman owned business is awesome! It's small, but welcoming. Plentiful in…read moreresources and knowledge! This is a micro dispensary that does all their own stuff! I was impressed with the wealth of information we were given (or option to get) when we went in. The staff was knowledgeable in both the store and the products. I will absolutely go back and recommend it to many friends!!

Awesome spot! Very friendly staff, very knowledgeable new products and convenient location!read more