I've been a landlord for 15 years and finally decided to hire a property manager. Why didn't I do…read morethis 15 years ago?!?! Dalton is absolutely phenomenal. He takes care of EVERYTHING!!! And he's got great software to track costs, excellent communication and my tenants couldn't be happier.

Dalton made moving in and moving out a breeze. Wish he was managing our new place as well…read more Any and all issues were dealt with quickly and professionally. He was always avaliable when we needed him. Highly recommend leasing with Miller & Associate Management!

This place is a scam.I DONT recommended them at all. They are full of lies. By the time you're…read morefinished with their fee's you'll be paying them. NOT A REPUTABLE COMPANY WOULD NEVER USE THEM. Not worth it if you have rentals conducting your own business and protecting your own investment is paramount.

This company had a electrician wire our house who was not good for the job now the air and heating…read moredoes not work this been going on since Nov 2025 and its winter they have not said when this will be fixed its Jan 2026 I wish someone can help us I may need to call the news on this company

I am newer to the Airbnb experience and the New Orleans area. I was really nervous about finding…read morethe right place to stay for my needs. I sent an inquiry for a cute little flat, and to my delight, was given the BEST service by White Spider! The agents were so quick to respond to my questions, find near by restaurants and even went as far as looking up tours in the area! When I ended up needing to extend my stay and the home I was in was unavailable, they pointed me to another home I ended up LOVING even more than the other! Overall, if I could thank this lovely group in person, I would. They helped a girl afraid of getting lost in a new place, find the best vacation ever!

We've used White Spider for more than two years to manage our New Orleans rental property and have…read morebeen very impressed with their service. In a fluctuating industry, this company has thrived because they have kept their eye on client service (for both property owners and guests) and attention to detail.  They know the short term rental business as well as anybody, staged our property beautifully and priced/marketed it smartly from the onset to generate positive reviews and the right momentum.  Their concierge work has been stellar, with our guests providing overwhelmingly positive reviews on responsiveness and cleanliness (we get "sparking clean" commentary from nearly every guest).  Highly recommended if you're looking for AirBnB property management in New Orleans.

Great management style. They are very experienced, articulate, and present when it comes to…read morehurricane preparedness and maintenance.

I would not recommend this management company. Very unprofessional. Our main objective in hiring…read morethis company was to get some much needed repairs on our building. After 5 long months I received 3 padded bids. We had a major plumbing problem, called it in and were informed they didn't have anyone available to call. I had to hire a plumbing company to come out after hours and make the repair. They held our condo dues in their banking account and waited until after the 24th of the month to make the deposit in our business account which put our bills behind schedule. The stairway needed repair, he presented a bid, the board gave the go ahead to make the repairs and since it became an emergency repair, he only completed half the work on the bid and charged us for the complete job. I found out the worker was billing $1500 and the bid was $2125.00. Brent with Certain Management padded the bid. It took over 5 weeks to get half the job done. His worker placed the concrete steps in our dumpster, I was contacted by River Parish Disposal that the concrete was in our dumpster and until it was removed our garbage collection was ceased. I made several request for the concrete to be removed from our dumpster, as our garbage would not be picked up. We missed 3 garbage pick ups due to Certain Management/Brent not abiding by our rules nor request.The garbage was overflowing and a pungent smell permeated the back parking area of the premises. Meanwhile, I hired a contractor to change out all the rotten wood on the front and lakeside of the building, prime and paint the entire front and inside of the courtyard, prime and paint the stairway, change out the lanterns. Something this management company had a YEAR to accomplish. A zoom meeting was scheduled to elect a new board and to address the failures of Certain Management, I was the President of the association at the time, Brent muted me from the meeting after roll call so I could not participate , no one could hear me. This made his deficiencies go unnoticed to the owners and his failures could not be discussed. He displayed his spinelessness ,unprofessional conduct and dishonest ways. This is a fair warning to all that may consider using his services. We as a board were very hopeful upon hiring CMC, Brent Coutoure, unfortunately it was an all around fail in all aspects of his management. Wendy Enright

November 2nd, 2016 I rented a property from Latter & Blum in the French Quarter. I can not begin…read moreto tell you how terrible this landlord was to rent from. When my window HVAC broke during August, it took a full week to get a new unit installed, and when he installed a new one, he didn't purchase an HVAC, just an Air Conditioner. After that moment, I no-longer had heat in my unit. The community laundry facility has been broken for over 6 months. Countless times us tenants asked for this to be repaired only to have him say he will fix it and never follow through with his word. All of the other tenants moved out due to being unable to wash their clothes. Now that I have a baby boy on the way, I refuse to subject my son to a dwelling with no heat, no way to wash his clothes, and overall to this level of landlord neglect. I was the last remaining tenant to leave. Never received security deposit back.

Had the pleasure of having Leslie Cambre as our agent! Super…read moreeasy from beginning to end & closing was within 4 weeks! For a smooth transaction Leslie Cambre is definitely your agent!

So far I've been really lucky with rental properties. I've been blessed with most of the time I've…read morerented a place being rented from family so getting things fixed, working out if I'm a day late on rents, etc. was incredibly easy. Needless to say, shifting to renting from a property management company had me a bit worried that I'd get stuck with an uncaring company that wouldn't get things fixed or address any issues I had with the property. I'm happy to say that Properties Preferred is definitely not uncaring. Let's start at the beginning. I started a new career and decided to look for a new home. Rather than living with two other bachelors in the back half of a tiny duplex I decided to find a place with lots of space for me and my girlfriend (and all of our junk). We looked at a lot of places before coming across one being shown by PP. We pulled up at a nice townhouse in Old Metairie one evening and were greeted by Todd who warned us that the previous tenants had recently been evicted and damaged the property; he then apologized for the state it was in and promised anything wrong would be fixed before we moved in. I admit, my first reaction was to be wary, as though I was dealing with a used car salesman. However, we loved the place, its big open spaces, and its great price on rent, so we leased it. True to his word, Todd (and his partner Blanche) got the place together for us. We're talking replacing most of the carpet upstairs, new lighting fixtures in most rooms, a new ceiling fan (the evicted tenants had torn the old one down!), even electrical work. Now the place looks amazing. Things like carpet and fixtures were done before we signed the lease. At signing Todd just told us that he was sure there were things that were missed and would only turn up as we moved in and lived there and that all we had to do was put together a list for him. Sure enough, things like a non functioning outlet became apparent and we put together our list. Within a week everything was fixed. Overall Properties Preferred has done a great job managing and addressing my concerns as a renter. My only complaint is that I would like to see a faster response on emails, but I know we're not the only tenants and not everyone relies on email like I do. But I always get a response within a business day or two, or a phone call to check on things.

BUYER and RENTOR BEWARE!…read more We really needed help finding an apartment in Metairie and my mom suggested Properties Preferred. They helped her find her apartment, so we used their free apartment service. They rented us a property on Lake Ave. in Metairie. Everything was decent for just about three years. We were good tenants and paid rent loyally even through the pandemic. When our air conditioning unit began to have problems we were informed that even though the a/c professionals advised in the replacement of a part to fix the unit, the owner of the property REFUSED to adjust or fix the a/c unit. This is july in New Orleans so it's really hot. We decided to move! Be cautious if you find this property in your search for a rental in 2021. Make sure the a/c unit works correctly prior to putting down the deposit! We did not get our deposit back even though everything was clean. In fact it was cleaner than when they rented it to us.

Avoid avoid!! Not client oriented, very in it to win for self. Save yourself time and money go…read moreelsewhere!!

Bob Stevens and his son, Rob Stevens, are the best in the business! They have helped my family buy,…read morelease and manage several commercial properties. They are very knowledgeable about the real estate market and are willing to go the extra mile to make sure that their clients are satisfied and getting the best deal possible!

Proceed with Caution -- Worst Rental Experience I've Ever Had…read more Out of many years of renting across different states and cities, this has truly been the worst nightmare of an experience. I do not recommend Clearcreek Water to anyone considering making this location home. From the beginning, there were constant red flags. The person now acting as "the head" of this property is cruel, dismissive, and unprofessional, often behaving as though she has a personal issue with tenants. Heal that, "ma'am".. Her demeanor made the environment feel hostile and unwelcoming--definitely not a good fit nor look for residential leadership. For context, I've lived at other 1st Lake communities and never had an issue until I came here. Complaints from myself and other tenants about loud music, suspicious visitors, dog feces all around the complex, and even strangers knocking on doors were routinely ignored. Even more concerning, weed smoke in the buildings was never addressed, despite repeated complaints. Contrary to being told that "weed is in", there are definitely complexes that enforce NO SMOKING or one may face eviction --to add, for someone with asthma, I was forced to use a prescribed (Dec '24) ventilator nightly just to breathe--this alone should have warranted urgent attention, but it never did. At move-out, my family and movers discovered visible mold on the air vents, which I later found had already been reported in previous online reviews. It was disturbing to see that this issue has been repeatedly overlooked. To top it off, I confirmed my final rent payment amount in advance--both in person and via email well ahead of move out --yet I later found out there was a mysterious, unexplained charge added to my account. I was also contacted by clearcreek for a forwarding address which was written on the move out notice, that I HAVE A COPY OF .. Cindy Hart is the Regional Vice President. If anyone else needs to do the same, the corporate number is +1 (504) 455-5059. Please consider THIS your warning: save yourself the stress, health risk, and frustration. & remember this, "head person", you will never win when you play dirty--shame on you. With that, I recommend none of the properties based on who they hire to serve the community! ***No need to say, "reach out", I did that. Oh, (prospective tenants) when you reference my review and others, there won't be any accountability or honesty, they'll tell you what you WANT to hear so that you can sign! I simply won't stand by knowing I paid my dues throughout my stay and allow them to behave in this despicable disgusting manner. I have never lived at a complex with a group of lying and corrupt people!

I had a very disappointing experience with this apartment complex. When I moved out, I was charged…read morefor "damages" that I did not cause. There was no fair explanation or proof provided, yet I was still held financially responsible. On top of that, I was charged $1,700 just to break my lease, which felt excessive and unfair given the circumstances. The move-out process felt more like a money grab than a reasonable or professional procedure. Communication was poor, and concerns were dismissed instead of addressed. I would strongly caution anyone considering this complex to document everything in detail and be prepared for unexpected charges when moving out. I would not recommend this property based on my experience.