Unfortunately, after 2 visits, they didn't find the leak in my toilet tank. Whatever they did left…read moreme with a leak that overnight flooded and warped my wood floors. On the 3rd visit they saw a crack in the tank. I subsequently asked him to install the new toilet or pay for having the floors refinished and he opted to refuse to do anything. This is my first negative review ever but sadly they earned it.

Needed my garbage disposal replaced. Traded VMs with Huff plumbing and then spoke with Jason. He…read moregave me a fixed price quote for the installation and let me know that it would be cheaper for me to buy and pick up the disposal myself. We scheduled the installation and another plumber from Huff came a day early to complete the installation. The installation was well done in a neat and tidy manner. I would use them again for another plumbing project.

I requested service on our tankless water heater. E. R. Plumbing was out the next day to perform…read morethe maintenance service on both tankless water heaters. The technicians were knowledgeable and courteous to explain what they were going to do. I value their expertise. I have been using their service for several years and always satisfied with their service.

I had problems with the AC unit, and I assume the capacitor like always when the compressor is not…read morekicking in. Usually, I have one at home but not for this unit. Called during the weekend and left message. They responded back Monday morning and told me that they will send a technician. Because I'm not home during the visit, she asks for a CC to be on file for the Service Fee. Positive: Technician came out and said the capacitor failed. ($20) Negative: Total bill $544.44 Even when I gave them the OK to repair, they still charge the service fee. And CC fee, witch the lady on the phone never told me. And then they have the impudence to notice on the bill that I potentially saved $120.

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

Great Team! Professional, organized! Great company to get your job done. Whatever it is. Wonderful…read morepeople, respectful, intelligent, caring. Not just living your typical Plumbing Company, but a community with blessed individuals and morals.

Very disappointed. Refused to wear mask and was told by the owner that he had COVID19 already. I…read moreasked politely and gave mask and still refused. I would have ask him to leave , but they were fixing a problem from prior work done by them.

Forgach Plumbing is my absolute go-to for all things plumbing. Ive never had to wait days for an…read moreappt like some others, Michael is super knowledgeable and i find him very honest! I've had 2 issues that he helped me come up with alternatives for that saved me $$$. They give me options and advice not just the highest price fix. Once they fix something you never have to worry about it again unlike some of the other chuck in a truck "plumbers". I've learned the hard way that plumbing is one of the main things you absolutely need an educated experienced professional for and Forgach Plumbing is that professional. As a Realtor I also always recommend him to my clients with no worries. Best in town!

From the owner: Catch small issues before they become expensive repairs. We’ll inspect your home’s plumbing system…read moreat no extra cost with any service visit. Licensed, insured, and proudly serving Matthews, Charlotte, and surrounding areas. Call Copperheads Plumbing today.