Yesterday we discovered a heavy water leak in the crawl space under our house, and it was a stressful situation. We contacted Giles Plumbing, and they responded incredibly quickly. They sent out two technicians, Robert and Zack, who were professional, courteous, and efficient from the moment they arrived. They quickly found the source of the problem -- our hot water heater -- and explained everything clearly. Their work was excellent, and the price was more than fair. It's such a relief to find a company that is prompt, honest, and dependable. We were very pleased with the entire experience and highly recommend Giles Plumbing. read more

We purchased a water heater less than three years ago and the water heater for the past year is very inconsistent with the temperature that you may get when you turn on a faucet. I have called about this and my answer was this.......only three components of a water heater.... the thermostat, the element and the tank. Giles warranty only covered the install, and the manufactures warranty only cover a five year warranty on the tank. Giles would only replace the element and the thermostat because that was common practice in these situations......at a cost of $450.00. We paid $2,000.00 upon install and was confident that this install would last us longer than three years. I would be very cautious if Giles recommends installing a Bradford-White water heater in your home. By the way, I was told if I was a handy man, I could do this myself. read more

I had a major water leak in my front yard that at first we could not see. (All I knew was that my water bill was extremely high!) Clint from Giles Plumbing assisted me as fast as he could but ultimately had to recommend that I reach out to a specific leak detection expert, who was also great! Once the Leak Detection expert located the leak, which was extremely deep in my front yard, Clint came out the very next morning with the necessary equipment to be able to reach the leak and fixed it within two hours. I was so grateful for his assistance and his kind nature during the unsettling process. This was my first major water leak and Clint was very direct, informative, and kind. read more

Friendly and helpful. They were on time and got the plumbing fixed in no time. Even took the time to show me the fix so I can do it in the future. read more

Our main sewer line got blocked today. Toilets, shower, etc all out of action. I called Giles. Duane and associate were here in under an hour. I didn't know where the cap for the main line was, but they found it quickly and had us back in business in no time. I pictured this being a big deal, but nope, as routine and straightforward as it could be. Very reasonable cost too. Giles Plumbing has yet another fan. read more

We had a water leak in our ceiling & I called after 5pm. 2 techs came out found the leak & patched it right away. They answered all my questions & were very pleasant. This was our 2nd time using Giles. The 1st time was a water leak in our front yard the city said was our problem. We called Giles on the advice of our neighbors & they were out the next day, found the leak & fixed it fast!! read more

Timely. Great work. But They do not honor, or assist with warranties after malfunctions on equipment that they installed. No respect for long time customers. Just get ignored. read more

Shout out to Giles Plumbing for quick service + courteous, knowledgeable, & helpful employees - at a fair price. Highly recommend without reservation. read more

I've been a customer of Giles for years and normally our service has been pretty good. Our last experience was very disappointing. We had a clog in our drain line. We called Giles as usual. To their credit, they did show up quickly. They reported the drain line was clear very quickly. I was sort of surprised, but accepted their word. Everything seemed to be draining ok. A couple days later, the downstairs toilet starting bubbling again. Next day, I noticed the clean up plug had popped out and our sewage was draining into our yard. I called a different company my neighbor works with and they came out. It took them 2 hours to remove the massive, 4ft long root blockage in my line. They also used their camera to show us it was clear. Giles said the line was clear, but it was absolutely not clear. I will not use their service again. Attached picture of the mass. It is really shocking. If they had told me couldn't clear the line, that would have been fine. I just feel like I was played. read more

Giles Plumbing - root mass other company removed after Giles said drain was clear - Plumbing Near Me - Fort Mill, South Carolina

I had a leak in between floors in my kitchen the Saturday before Thanksgiving, putting it all in jeopardy. I called a few companies concerning my issue before settling on Giles, and I'm glad I did. They were prompt, courteous, and reasonably priced. Another company quoted 400 to come out plus the cost to fix. Needless to say, I will use them in the future if need be. read more

They were phenomenal. Clint and John came out and promptly repaired my toilets. Clint was very informative and made me feel confident that I had chosen the right company. I'd recommend Giles to anyone. Great price. Great employees. Great experience. Also Paige, the one who helped me schedule everything was hands down one of the most personable and friendly people I've encountered in similar roles. Thank you! read more

Giles installed a new toilet for me. I am expecting guest over the weekend so it was short notice. They arrived on time, were very personable and did a great job not only installing the toilet but cleaning up when they completed the job. read more

I have spent a good bit of money with Giles. Had a issue with broken pipe that went to the Hot water heater they fixed that . I was told that they would order the parts for the hot water heater asap this was a Tuesday then Friday I received a call telling me they just ordered the parts and it would be Thursday before the parts would be in. I asked why the parts were not ordered that day they fixed it She said trying ot save me money and then trying to tell me my unit wasn't in code it was only 2 years old. Code or not my parts were never ordered we had no hot water until Monday . Thanks to another company coming in Monday and fixing my Hot water heater. read more

I'm a new home owner so when my first plumbing problem came up of course i freaked and then I came here and Yelp didn't disappoint. I called in the morning and 2 gentlemen were at my house in the afternoon and everything was fixed and perfect in about an hour. I had a broken bathtub faucet and a clogged drain in a sink. The nice part was the tech telling me that Moen will send me free parts in the future so I could save a little money that way. I'm a Fort Mill teacher and highly highly highly recommend. I thought the price was reasonable and the techs (plumbers) did a wonderful job. read more

Let me save you the time and the energy. Do NOT use this company. If I could rate them a NEGATIVE 1200 I would. Two plumbers came to my house to fix a leak on the ceiling and the upper portion of my wall. In the process my 55 gallon fish tank was dropped and my laminate floors were damaged. The plumbers told me their Restoration company would be in contact with me. A day later I had no floors. The company did not follow up with me after this incident. I currently still am living on a concrete slab. Living in horrible conditions with no floors. When asked to speak to the other owner or to Ray Giles, "Shannon" stated she was the co-owner and that Ray Giles is no longer involved with the business. "Shannon" stated that the other "Co-owner" is a private partner. "Shannon" stated she was aware of the entire situation and never reached out to me as a customer until I called her 10 days later trying to figure out what the next step was for them to cover the damages. While on the phone "Shannon" even mentioned that her two plumbers informed her of the situation. Why would "Shannon" not take the responsibility of a Co-owner and reach out to a customer? Why did "Shannon" not try to find out everything that went wrong and understand the amount of damage that was caused by her associates? When asked, "Shannon" would not share her companies insurance information. When asked, "Shannon" would not share her last name. "Shannon" also would not provide me with written documentation in reference to why she felt "her" company was not liable for the floors. This business is SHADY and for them to have "Shannon" as their representative brings me a level of disgust unimaginable. Do not allow them to do ANYTHING for you. If they come into your house and cause any damage, do NOT allow them to suggest ANY restoration company to handle anything after they have caused damages to your home. "Shannon" will not take accountability for her company and you will need to get others involved. read more

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I can't say enough good things about Giles Plumbing! They just squeezed me in & sent their plumber, Glen, right out on a Friday afternoon so we wouldn't have to wait until Monday! They are the BEST! They've done it before and they are such great people. Just in case you need someone, now you know who to call. read more

My washing machine drain was backing up for the second time in a year. I had a plumber come out the first time who used a drain snake and made an improvement, unfortunately the issue occurred again a year later. I attempted to clear the clog myself using a drain snake, however I wasn't able to get the drain cleared out. Giles Plumbing came to my house and was very professional and courteous. They were very thorough in diagnosing the issue and worked diligently to ensure the clog was fully cleared. They stayed to answer any additional questions I had and also provided some tips on how to maintain the drain to prevent future clogs. Their rates were extremely reasonable and I would highly recommend them. read more

We called Giles Plumbing today when we woke to a leaking ceiling and they came right out to help with our situation. They were awesome and we were impressed with their knowledge and suggestions for fixing. We would highly recommend them for any of your plumbing needs and will be sure to continue using for any needs we have in the near future. Thank you, thank you, thank you for all your help and professionalism provided. We will be sure to recommend Giles Plumbing to anyone in need of service. read more

We called and got an appointment for the very next day. Crew came out the next day, poked around, found the water leaked, gave me a quote (very reasonable!) and fixed it then and there! Everyone was super nice, from the receptionist to the crew! Definitely recommend this company! read more

Fast, local family owned and reasonable! Guys came out and explained everything and was patient with all my questions. Highly recommend.

Excellent work! Fast response and very fair pricing. The plumbers that came out were great guys. Very polite and worked fast. I was also given a very fair price. Will definitely call them again if needed! read more

I used Giles Plumbing today. They did an incredible job as I had a leak in my ceiling. They accessed the issue quickly, made limited cuts into my dry wall, cleaned up their mess and was gone in an hour. Very impressed by their professionalism, were on time and Extremely reasonable! If you need a plumber for AYTHING, these are your guys. Thank you. Their number is 803-548-0277. Jeff L. - Fort Mill, SC read more

Great people to work with. The price is the price no switch and bait. I would recommend them.

Very unreliable. Waited 2 days with water in the floor. Never showed up. So sad. What a waste of an afternoon waiting for nothing And I missed my grandsons basketball game. Seems to me they owe me some money for non service!!!!! read more

Excellent service, personable and knowledgeable staff, fair prices and responsive. Highly recommend for all plumbing needs. read more

Giles Plumbing - Plumbing Near Me - Fort Mill, South Carolina

The piping was watertight, but what kind of a plumber puts a reduced flow pipe on a main water line. These guys are clueless. So sorry I just didn't do the job myself. Never use these guys!! read more

RUsso: Glenn is a very professional, helpful and hardworking plumber. He is very honest, trustworthy and willing to help with any plumbing situation. read more

While I was initially pleased with the office and arrangement for a quick appointment for our water heater the technician spent less than 10 minutes I our house, claimed it wasn't possible to replace the faulty part and tried to sell us a whole new system. Not what I'd consider service. read more

I have used Giles twice and recently today. I believe this is a class company. I was at the mercy of the plumber, Brian Cope, he could have put extra charges on my bill but told me part of the things that he thought were bad with my water heater were in fact OK. Brian was on time, fast, and very polite. Its nice to find and use a honest business. read more

Worked with Giles and my HOA today. They were able to find an issue NO ONE ELSE could. Giles has a new lifetime customer after today. Five stars! read more

Came Friday to do rough ins and connect new plumbing. Reversed lines in kitchen faucet after cutting holes in walls costing me an extra $700.00 to have repaired. Told me wall had to be cut in laundry room to connect to washer while existing plumbing connections were clearly visible and operable. So easy I connected them myself without having to cut walls. This morning Chris told me the stub ins sticking out from the wall in one of the bathrooms were crooked caused by the sheet rock holes being wrong while clearly they were installed crooked evidenced by the metal strips holding them crooked. The plumber, Chris, lied to me, maybe thinking I was gullible and would believe him while he was getting extra billing for doing unnecessary work. At that point I was so angry about being lied to that I had Chris and his sidekick leave and am now searching for a reputable plumber. Giles used to be a very good company until the founder passed but now they are only interested in making unearned money by doing unnecessary work. read more

We had a catastrophe yesterday with our downstairs toilet. I called Giles Plumbing and spoke with someone immediately. Scott was the plumber assigned to us and he called me back within 5 minutes and was at our house in 15 minutes!! He is extremely professional and fixed the issue within an hour with very minimal damage to our landscaping. I am 100% using Giles Plumbing with any other issues that come up, which hopefully will not be many!! ;) Thank you Scott!!!!! read more

They charge extremely high prices for mediocre work. I will be sure and let all my neighbors know not to use Giles. Their final price was higher than it should have been according to what we were told it could be even though we agreed to complete the work ourselves to save money. For a couple living on social security in their 70's there was no mercy. Mr. Giles let us know that he was going to make a profit and he sure did! The city of Tega Cay recommended Giles. It was our mistake to take that recommendation. Fool me once, shame on you..... never again. read more

Had a clog and leak under my kitchen sink. Called Giles Plumbing and they had someone to the house within 30 minutes to help me. Reasonable rates and cleaned up the mess. I will definitely contact them again for future plumbing needs. read more