My friend and good customer, brought me to SJ so I could sell gold jewelry. The folks were so…read morefriendly and helpful. I must say the service provided rivaled the best couture shops in Europe! I appreciate their fair pricing and again a wonderful experience. Highly recommend!

I'm not sure what's happening with this business, but my experience with customer service was poor…read more I don't have a lot of jewelry, but I aspire to. I'm not a wealthy person and I strive for quality at the best price possible. Recently I lost a 2 carat natural diamond from my wedding ring. I replaced it with a fabulous, spectacular-looking lab-grown diamond after spending hours vetting stones and discussing the process with experts. I bought the stone from an online wholesaler and got an incredible deal. We're relatively new to this area, and I worked with an excellent jeweler in Lincoln City a couple of years ago. The work was outstanding but the customer service was meh. I wanted to try someplace else. My husband went to SJ to sell some gold and liked Stewart, the owner. We decided to use SJ to restructure and rebuild my ring with the new stone. Not a huge project but highly significant in my 25 year marriage. Our first meeting with Stewart was good. I liked him, he was engaging, and I hoped I could build a relationship with him as I had with the guy who did all our work when we lived in CA. Stewart told me the ring would take 4 weeks. I didn't question it. Fast forward four weeks. Stewart called me and said his jeweler had gone on vacation and it was going to take longer. Fine. No problem. Good things are worth waiting for, right? I decided to pay the bill at that time and did it electronically with Stewart directly. It was nearly a thousand dollars. Stewart told me he was personally going to pick my ring up from the jeweler, that it was done, and he'd have it ready the following Monday. We called Monday. When I spoke to the nice young woman on the phone, she told me Stewart wasn't in and she knew nothing about the ring. Hmmm. We requested a call back which came the following day. Stewart told me he had an "old, slow" jeweler and the ring wasn't done. He then said I could pick it up at his Florence store the next day by 11. Hubby called before we made the 60 mile round trip. He was told the ring was done and to come get it. We drove down at noon. We walked in and saw Stewart and his employee chatting. No one greeted us, and we waited about five minutes before anyone spoke to us. Oops. Ring is not done. Sorry! Come back in 45 minutes. I had a bunch of people coming for the holiday. To say I was on a tight schedule would be to put it mildly. Nonetheless, we went, had lunch and came back in an hour and a half. Ring was not done. No one even acknowledged our presence, and we waited while Stewart spent 20 minutes with another several customers. I was getting heated by this point. By the time we left, which was 4 hours after we were told the ring was done, I had no desire to work with Stewart again. We paid for an appraisal and I had to remind him to do it. We waited for that too. He then told me I owed him the sum I'd already paid to him, on the phone three days before. When I reminded him of that, he hesitated and then said "Oh. That was you?" Like he had no clue who I was. I hate having my time wasted in a customer service setting--in any customer service encounter, really--but particularly when I know I'll have a decent amount of business in the future and that I'm an excellent referring client. Also this was a big deal for us. Obviously not to Stewart. We had another ring resized and cleaned etc. at the same time as I dropped off my wedding ring. Although I was told the ring was ready, it was not at the Florence store when we went to pick it up with my wedding ring. It was included in the money I paid in advance. Stewart told me that he'd left it at the Newport store. Several days later I came to the Newport store (40 mile round trip) and guess what? It wasn't there either. All told, I tried to get my second ring four times before it was eventually located. Of course, I was told by the clueless salespeople that I owed 144.00 for the work. Unbelievable. I will NEVER patronize SJ Custom Jeweler's again. It's ironic that when you look at their site they claim to "LOVE" their customers. Yeah. No. I've struggled to understand the behavior, and I conclude they deal with a lot of seniors. As a rule, we can be a vulnerable demographic with more money. I hate to think a small business would exploit that.

Recently, I needed to pawn some things, and they were so gracious and gave me top dollar for items…read morethat I wanted to keep, but needed to just pawn. Then I had a small handgun and the owner did a lot of research and found it would be beneficial for me to sell it rather than pawn. Great service

First time guest. Treated with courtesy and respect. Great, easy folks to do business with…read more Highly recommend.

I met Marty and saw the beautiful restoration work he does on saxaphones. Such a work of art. He…read morehas pictures of a totally disassembled sax that shows you how much work goes into it. Really amazing!

We are back in the Village. This time about 200 plus and i…read morefound the very unusual. One from Russia that i've never seen. Again he treated us special. More for the collection

In October, we were driving the 101 for leisure when we saw large minerals outside a store that…read moreinstantly lured us in, but sadly the customer service, or lack thereof made us leave. My partner and I were walking around the store with about 8 other patrons and we noticed that three different customers tried to interact with the owner (?), a man who was searching on his phone the whole time. Two ladies were trying to talk to him about the store pup, while another guy was trying to make chit-chat and both either received a few grumbles or an inaudible response. He didn't ever look up from his phone. This type of service bums us out and we decided to return our handfuls of specimens that we carefully picked out while walking through their well-stocked store.

This was an average experience for us. We do look for special things for our collections…read more Not Yet.

Great service and a huge selection of wonderful things. The people that own it are so nice and…read moretheir staff is always so helpful.

My daughter, son in law, and husband went on a Saturday, first week of the new year and had a…read moreblast!!! We were there for about 4 hours, going one at a time in "private lessons" with Jeff. First he has us look through the shop and select the patterns and colors we each liked. Then he works either each person individually, getting an understanding of our vision and explaining the overall process. He explains each step and talks you through it, constantly reassuring, complimenting, even celebrating how you do. He keeps checking our understanding or gently "correcting" by saying things like "great job with that, now this time, try to..." And as you move through the process, he is there every minute, every moment, every step of the way, and making sure he is helping us make our vision in glass! With each of our visions different, the pieces we made were unique. I wanted the bits of color to remain a bit of texture (like a piece I'd found in the shop), with an open hole in the ball for filling with agates, and a clear "window" for seeing the rocks inside. Jeff was amenable to leaving the open hole (which I plan to plug with a large cork) and the "clear window" worked! It was a special family activity and an experience we're sure to remember. Of course we've got the glass bowls and balls in case we need a reminder! Sure the glass molding and blowing was fun, but honestly, I can't imagine a better instructor and coach than what we experienced with Jeff!!!! Highly recommend it!!!

This shop is amazing and the staff is outstanding. They have a showroom full of beautiful things to…read morebuy. But the real gem is doing the glass blowing. We came here as a family of 4 with two kids being 12 and 9. The man showing us and teaching us was the best. Worked nice and slow with the kids making sure they were comfortable and had a good time and were safe. We all had so much fun. One of the best things to do at the coast. I want to come do it again and again. This is the place to come if you're wanting to try glass work. This place is worth supporting just give it a try. You will be in love.

Have been a returning customer since 1985! I have purchased several custom pieces from Michael…read morestarting with a wedding ring, 2 cocktail rings, 3 necklaces ... and today added custom gold earrings with diamonds. He listens to what the customer wants and creates a unique design. All of my pieces from Michael are unique. Quality work. Highly recommend. And while started out living local to Michael's shop, I have moved out of state and he handles remote communications promptly and clearly with email.

Joe and Michael are amazing! I have been coming back for the last four years. Excellent customer…read moreservice and beautiful pieces-Michael is a true artist! I have four pieces and two of them are custom made. I never take them off. It's the only Jewellery I've ever put on that has felt right, like it was meant to be! Thank you Joe and Michael-

Unfortunately, I do have to update my review. We bought an $100 gift card which they put a 6 month…read moreexpiration on in fine print (no fine print provided when you purchase the GC, only after it has been purchased). Was about to spend $500 when I was told my GC of less than a year was "expired" which is against Oregon and federal law. They are trying to get around GC laws by claiming it is studio credit but website clearly states "gift card." Overall very disappointing as we have spent $1000s at this studio and weren't finished with piercings or jewelry. Have even worked with them to design/specially order jewelry. Beyond that, tried to be calm and respectful but was obviously upset at them just taking $100 from us and the sales person was incredibly snotty and rude in response. While we enjoyed our piercings and they have good jewelry, we'll take our business elsewhere as Oregon, luckily, has lots of great studios.

Check your jewelry before installation! Make sure you are getting what you paid for, and they do…read morenot switch it out! I requested a hinged nose ring and was sent home with a bendable loop.