My friend and good customer, brought me to SJ so I could sell gold jewelry. The folks were so friendly and helpful. I must say the service provided rivaled the best couture shops in Europe! I appreciate their fair pricing and again a wonderful experience. Highly recommend! read more

I'm not sure what's happening with this business, but my experience with customer service was poor. I don't have a lot of jewelry, but I aspire to. I'm not a wealthy person and I strive for quality at the best price possible. Recently I lost a 2 carat natural diamond from my wedding ring. I replaced it with a fabulous, spectacular-looking lab-grown diamond after spending hours vetting stones and discussing the process with experts. I bought the stone from an online wholesaler and got an incredible deal. We're relatively new to this area, and I worked with an excellent jeweler in Lincoln City a couple of years ago. The work was outstanding but the customer service was meh. I wanted to try someplace else. My husband went to SJ to sell some gold and liked Stewart, the owner. We decided to use SJ to restructure and rebuild my ring with the new stone. Not a huge project but highly significant in my 25 year marriage. Our first meeting with Stewart was good. I liked him, he was engaging, and I hoped I could build a relationship with him as I had with the guy who did all our work when we lived in CA. Stewart told me the ring would take 4 weeks. I didn't question it. Fast forward four weeks. Stewart called me and said his jeweler had gone on vacation and it was going to take longer. Fine. No problem. Good things are worth waiting for, right? I decided to pay the bill at that time and did it electronically with Stewart directly. It was nearly a thousand dollars. Stewart told me he was personally going to pick my ring up from the jeweler, that it was done, and he'd have it ready the following Monday. We called Monday. When I spoke to the nice young woman on the phone, she told me Stewart wasn't in and she knew nothing about the ring. Hmmm. We requested a call back which came the following day. Stewart told me he had an "old, slow" jeweler and the ring wasn't done. He then said I could pick it up at his Florence store the next day by 11. Hubby called before we made the 60 mile round trip. He was told the ring was done and to come get it. We drove down at noon. We walked in and saw Stewart and his employee chatting. No one greeted us, and we waited about five minutes before anyone spoke to us. Oops. Ring is not done. Sorry! Come back in 45 minutes. I had a bunch of people coming for the holiday. To say I was on a tight schedule would be to put it mildly. Nonetheless, we went, had lunch and came back in an hour and a half. Ring was not done. No one even acknowledged our presence, and we waited while Stewart spent 20 minutes with another several customers. I was getting heated by this point. By the time we left, which was 4 hours after we were told the ring was done, I had no desire to work with Stewart again. We paid for an appraisal and I had to remind him to do it. We waited for that too. He then told me I owed him the sum I'd already paid to him, on the phone three days before. When I reminded him of that, he hesitated and then said "Oh. That was you?" Like he had no clue who I was. I hate having my time wasted in a customer service setting--in any customer service encounter, really--but particularly when I know I'll have a decent amount of business in the future and that I'm an excellent referring client. Also this was a big deal for us. Obviously not to Stewart. We had another ring resized and cleaned etc. at the same time as I dropped off my wedding ring. Although I was told the ring was ready, it was not at the Florence store when we went to pick it up with my wedding ring. It was included in the money I paid in advance. Stewart told me that he'd left it at the Newport store. Several days later I came to the Newport store (40 mile round trip) and guess what? It wasn't there either. All told, I tried to get my second ring four times before it was eventually located. Of course, I was told by the clueless salespeople that I owed 144.00 for the work. Unbelievable. I will NEVER patronize SJ Custom Jeweler's again. It's ironic that when you look at their site they claim to "LOVE" their customers. Yeah. No. I've struggled to understand the behavior, and I conclude they deal with a lot of seniors. As a rule, we can be a vulnerable demographic with more money. I hate to think a small business would exploit that. read more

Myself and my partner took a trip to Oregon, and wanted a nice piece of Jewelry to commemorate the trip. Specifically, I wanted an Oregon Sunstone. We went here on a chance they had them, and am so thankful we dropped by. We were able to purchase a beautiful Sunstone necklace, and the sales person was super patient with us. They also have a very lovely collection, and are reasonably priced. Would 100% return if in the area again. read more

I recently commissioned a jewelry piece and the work exceeded my expectations. They did a magnificent job. Would highly recommend Stu.

Had a watch battery replaced and two rings repaired. Very friendly and helpful staff. I will be using this business again.

Simply The Best! I've gotten several things over the years but my newly redesigned wedding ring is my all-time favorite! I had two baguettes and a band added for my 20 year anniversary and I am absolutely in love with it! Stewart and his staff are always wonderful and professional and genuinely care about their customers. I can't recommend this place enough! read more

Stuart runs a small business and runs it well. I appreciate his responsiveness and his ability to make everything right!

We have been to this cute store several times. The owner is very friendly and never pressures you into a purchase. My family enjoys coming in as well as shopping online. We live in Sacramento, California as well as Walport, Oregon and felt comfortable shopping online when we couldn't come in. The owner also communicates via email and responses in a timely manner. If you're ever in Newport stop by you won't regret it. He is very knowledgeable and easy to speak with. -The Caldwell Family read more

Needed a watch battery. Rude salesperson could not even do that. She kept going on and on about how she could not do it and why. I said thank you and went to leave when she slammed the watch box into my hand. The next jewelry store I went to put in a new battery with no problem. read more

I was very impressed with this lovely store in Newport. I was in town for the solar eclipse and stopped into this store. I was in the market for a new chain for a necklace that had broke. I had large charm robot that needed a pretty long chain. This was no problem. The owner of the store Stewart was really friendly and super helpful. He showed me a few options and i fell in love with one of the pandora chains. And bonus pandora was 20 % off that day!!!! Stewart even offered to help polish up my robot piece so that it would look nice on my new chain. He did an awesome job and made my robot look as good as new. I really appreciated that this store had low sales pressure, let you browse at your own pace, and was not snooty at all. Very friendly and cozy feel to the place. I also appreciated the layout and display cases. It was all very tasteful and artistic. If you looking for a nice selection of fine jewelry, attention to detail, outstanding customer service and a charming owner then look no further. SJ Custom Jewelers is the place to be! Thanks again! read more

What an amazing little shop! They have so many interesting, beautiful, and unique pieces at every price point. The staff there were extremely knowledgeable and shared stories of every item, they took their time, weren't pushy or stand-offish and made us feel welcomed and valued. They let us try on and hold many pieces while we learned how the items were made, designed, or their history! They went the extra mile to help me with a quick and secret purchase so I could surprise my wife! Can't praise this place enough! We will definitely be back. read more

Give this store first chance ! The service is wonderful. I loved the selection and prices. Its in nye beach just across from the arch.

My husband and I decided to get him a new ring while in Oregon (no sales tax!) and lucked into checking out SJ Custom Jewelers. Stewart (sp?) was very helpful showing us our options in rings made from newer metal alloys. We found we liked one very different from what we had in mind, but which we both loved. Stuart was able to get it delivered before we left town. We would definitely shop there again! read more