My mom has been here for 11 months and I could honestly say that Pacifica at Spring Valley has…read moretruly been a G-d send to my family My mom lost my dad after 55 yrs of a truly blissful marriage and although this devastated our family because of the tremendous loss we were dealing with, Pacifica truly made things somehow okay for Mom.. They treat the patients like they are their family members.. I see it first hand with my own eyes all the time. I'm there a good 5 times a week and when I'm not, my aunts are. We all see how our families are treated here I can start with the smart, beautiful and caring Deanne who made everything quite easy for us with paperwork and made moving easy and still is always there making sure things run smoothly. Priscilla always around helping too. Next I must recognize the extremely kind and caring staff that are taking care of these very dependent people. The med techs are ALL SOOOOO smart and dependable and most of all very caring humans. No joke. They are on top of everything, Christine makes sure of it. The fine people that take care of my mom and the rest of the residents are so so hard working , kind, gentle and patient. There are too many to name and I do not want to leave anybody out. All the front people are sooo nice and welcoming too and the darling, sincere gem named Venessa is the heart and soul of this amazingly ran home for the cognitively impaired. Dementia is so hard, it's a true curse but Pacifica Spring Valley makes life dealable. Love this place!!!!!

Staff is very helpful and compassionate but may be a bit understaffed…read more The room is spacious and the dining rooms and common area is always clean and neat. The activities are well attended by the residents and the activity directors are sweet to residents and family members. This transaction to memory care has been a very stressful experience for my Mom and our family and they are helping us with this emotional journey.

My dad spent three years at The Lakes Senior living before he passed away recently at nearly 88…read moreyears old. The quality of his life during his last three years was exceptional at The Lakes. The care he received was unparalleled for this type of facility. The owners, Helen and George, are hands on. My father came to the facility, overweight, in poor health, lonely and depressed. Almost immediately after coming to The Lakes, his attitude changed, his health improved and he began to lose weight. After a few months, he was a completely different person. He was happy, healthy and once again engaged. I can't thank Helen and George enough for how they improved the last few years of his life. If you are looking for a clean, caring and exceptional facility for a loved one, I would absolutely recommend The Lakes Senior Living!

This is a wonderful home for my elderly father. It is an extremely clean and safe environment…read more Helen and George are amazing caregivers, supportive, caring and extremely attentive to the residents needs. My dad has his own spacious room, and he gets three very healthy and delicious homemade meals a day. The home has a beautiful yard with lots of fruit trees. I'm so happy we found this wonderful home!

My parents lived there. The nurse somehow ended up with my mom's mini van. That shouldn't be…read moreallowed. Then when I wrote a review on line they told me parent the I had to remove the review. Well I did and I wrote a bunch of stuff that was nice and not true because I didn't want them to get kicked out. My parents were really old and they died this year so I had no problem writing the truth they can't kick them out now they're dead. One more thing they allow people to come in and take advantage of the old people and sell them junk I mean stuff from Goodwill across the way or salvation army and they sell it to him for 10 bucks and they get it for $2 at the salvation army I was really mad at them for allowing that to go on that was a total disregard for old people it shouldn't be allowing people in there to sell them junk. And they definitely shouldn't be allowed to take your parents minivan or any of the other crappy things they did. I wouldn't take my parents there if I were you.

We stayed there for a month to learn by experience what its life is like, before making any…read moredecision to relocate there. We were generally impressed by how friendly and welcoming the staff and residents were and the abundance of activities to choose among. However, we were disappointed by the environmental and nutritional aspects of Acacia Springs. There was no robust system for recycling, and none at all for composting. The dining program almost totally ignored the expert consensus that Americans would improve their health (and the environment) by consuming smaller quantities of meat. 100% of the menu entrées were animal-based, and the vegetables were relegated to small "sides", some of which were marked as good sources of fiber or low in sodium (OK, but that suggests that everything else on the menu is NOT a good source of fiber or is HIGH in sodium!). A resident wanting to avoid animal-based foods altogether was forced to choose between veggieburgers and Greek salad with the feta cheese removed, while carnivors got 2 varied entrée options to choose from. The only plant-based milk alternative was ultra-sugared almond milk, and the only vegetable juice was high-sodium V8. Meal components such as salad dressings and oatmeal raisins were served in separate little plastic cups even if the resident asked for them to be mixed in, exacerbating the plastic-waste footprint of the facility.

My siblings and I toured this facility seeking placement for our mom, a little over a month or so…read moreago. The general manager gave us a tour of the building and the place has a really home-like quality and feel. The CNAs were friendly and welcoming. The biggest draw back for us was the gentleman who toured us. He didn't answer pertinent information about medical care and told us he didn't have a nurse available to talk with us at that particular time. He went out of his way to make sure to let us know that he lives in the building full time (a little weird but ok). When Tian, would try to explain things to us, he would cut her off. Some of the staff mentioned moms hobbies & previous career which seemed very rehearsed and almost Stepford like in nature. He appears very rehearsed and inauthentic. Outside of him I would say this place has great potential.

I took a friend here because their family member needs memory care. This place is not the cheapest…read morebut the quality care is worth every penny. We went and checked out a few places this place was very impressive. While they took care of their residents. They also educated me a lot bout dementia. The outdoors the patio was gorgeous.

There are no words to express the gratitude I have for the care provided to my father by the TLC…read morefamily. Prior to TLC my father was in at least three "memory care units" where lots of promises were made regarding the patient-centered care that would be provided and the expertise of handling any difficult behavioral problems that come with the progression of Alzheimer's. As a nurse practitioner, I thought I had done my due diligence with researching the facilities. I was wrong. With the covid shut down in March 2020, many of the facilities housing elderly took advantage of the fact that families could no longer check on loved ones physically and a lot of negligence occurred. My father was moved three times during this time as I tried to find the best care. What did Tender Loving Care provide that these other facilities did not? 1. As with any patient with dementia, moving them to a new facility can be very difficult. The transition can cause them to progress in dementia and not recover. It can increase behavioral disturbances during the adjustment period. My father was already having issues with agitation when needing to have his brief changed/bathing so the staff already had their hands full when he came over. Dr. McGivney and Kerri were amazing and worked very closely with me to make changes to his medication regimen to reduce the behavioral disturbances to allow the staff to care for my father. Once he was stable, the doctor would reassess with the goal of reducing medications as needed depending on dad's response. There is not one facility out there that I know that would spend this individualized attention with a patient. The staff is watching the resident daily and reporting back to Kerri and Dr. McGivney on medication response. 2. The staff truly got to know my father and what he liked. When they asked for the list of things he liked they actually used that information to learn how to get him to engage with the community. I would come in to visit and he would be in his "office" writing for work. He would be at the desk reading the newspaper while the staff was also sitting with him engaged with activities. Staff found out he liked to organize and clean, they would have him helping them and encouraging him, meeting him at his level . These were the biggest differences between TLC and other institutions. My father felt safe, happy, and content here. 3. The amazing backyard/courtyard for the residents. Lots of natural light inside the house. Previous facilities promised he could freely walk outside in the locked outdoor courtyard yet at each facility I would find out from my father they were all locked and a loud alarm would go off thus my Dad not wanting to go out. He loved being outside and this was the reason I had chosen those facilities !! At TLC, it was truly open and unlocked so residents could freely go outside in the backyard. This is so critical especially with the COVID shutdown that residents can get fresh air and sunshine. 4. Maintain all the COVID precautions. 5. I could go on and on with all the little things the staff did to let me know how much they cared for my father but there isn't enough space here. Thank you TLC for everything

My mother was at TLC for two years before she died 3 months prior to her 99th birthday in 2014. My…read moremother was in relatively good health, of sound mind, but very frail, needing 24-hour care due to her advanced age. TLC provided this care with exceptional attention to detail, with much affection & respect shown to both my mother and our family. The TLC Staff made a potentially difficult situation less painful for us. We consider our Family blessed to have had the McGivney's & their staff in our lives. Thank you TLC!

I had post previously about trash in the front yard that was very disturbing. after they saw the…read moremessage it was taken care of if in a timely manner and is very much appreciate. Keeping up the neighborhood is good for all! THEY ARE GOOD NEIGHBORS

I was very skeptical on group homes, but this home is very welcoming, the residents and staff are…read morevery friendly, it's located in a nice gated community and feels so much like home, kitchen and living room gatherings and the smell of fresh food cooking.

Este lugar no se los recomiendo tratan muy mal a los residentes las que están de en cargadas la…read moreMónica y la Erika son muy malas personas no les preocupa los residentes no les dan de comer las familias no están contentas con ese sugar no se los recomiendo . Que sus viejitos los dejen en manos de gente que no les importa lo que piensen las familias . Y en la cosina nunca tienen comida . Los residentes pagan mucho dinero y a la celeste no le importa . Solo piensan en ellas no se los recomiendo este lugar cobran mucho y mi abuela . No está bien en ese lugar .los dejan morir Cuidado con este lugar

The care is atrocious, the RSD Christine and Med Techs are cruel, rude and if families…read morecomplain-vindictive. Awful place.

my husband got a bed sore here. they never checked him even though they kept him in bed 24 hours…read moreper day. His bed was alamed so he could not get up without them coming in and making him get back in bed. They did not provide a variable pressure mattress to prevent bed sores. They did nothing when he told them him but was constatly hurting. He should have been checked head to toe for bed sores atleast once a day. STAY AWAY FROM THIS PLACE. THEY DO NOT CARE ABOUT PEOPLE. THEY CARE ABOUT PROFITS

Nurses didn't administer medicine correctly, no help for the blind. Cleaning is .minimal,…read morecaregivers are not happy to help, takes 10 to 15 minutes to get one. Head nurse doesnt follow through with daily requests

The quality of care I received when I first came here one year ago was excellent. They were kind,…read more and took very good care of me. However, they were and still are short staffed with wait times after pressing call button of sometimes one hour. The quality of the food leaves much to be desired. So I wound up buying my own groceries and often times making my own lunch and dinner. The weight staff in the dining room does the best they can, however, in my opinion, with the exception of the head cook, the cooks don't know what they are doing. Often times you will wait one hour after ordering your food to get it, and then more often it is ice cold. Add it to that, it often tastes disgusting. There are residents here, but that belong in memory care or in a nursing home. There are residents here that are a danger to the other residents and even though we report them to the powers that be, nothing is done. I am happy to be saying I'm moving out of this place because I can and also because the price is way too high for the services that I use. Carefully research the place you are looking for to live in for yourself or a loved one. Walk in at different times of the day. Try to experience the food and the dining experience for yourself more than just once. Talk to the residents and ask a lot of questions. I would not recommend living here. And I hope and never come back to an facility, but if I do, it will not be this one.

Early planning is essential for senior living. Pacifica Senior Living focuses on developing a…read morevibrant, purposeful lifestyle that elevates the standards of senior living. Their residents benefit from outstanding care and services, paired with a dynamic social community, fostering an environment where comfort, care, and purpose thrive. Their community is an ideal choice for individuals seeking a retirement experience marked by beauty, engagement, and satisfaction. They offer a range of services including independent living, assisted living, memory care, and Respite care. The employees demonstrate outstanding courtesy and expertise. The décor is stunning and inviting, creating a warm atmosphere. The property boasts pet-friendly facilities, including a dog park, and a non-smoking policy. Residents can enjoy a private movie theater with recliner seating, gourmet dining, and a state-of-the-art fitness center with classes, offering a comprehensive range of amenities. It is a must check out!!!

The nurses and security units into an anti person force that recalls Germany of a certain era…read more I'm not exaggerating. I walked in the wrong door to drop something off and was threatened with police. I was made to move my car off the property. I then walked in another wrong door and was aggressively threatened with jail time by a nurse who instantly screamed for security. Nice escalation for the threat of a girl carrying three 7-11 bags... Did they tell me that I was supposed to be at the building next door that happens to be the low care residential part of the complex?? Nope. Not either time. Did they tell me that they didn't like the was I was "walking too slowly" and that I was going to be "hurried up?" Yes. I remarked that I am handicapped and the officious enormous security guard said " o no ma'am. This has nothing to do with a disability." I then saw what looked like a place to drop off and asked and the security guard physically menaced me. The nurse who had jumped to threatening me with jail time with her second sentence was smugly laughing with her arms crossed (so obviously this was not about anything but power) I commented to the person for whom I was dropping off that this place should not be trusted. "Yeah, I'm kinda stuck here," he said "but I want to get out."

Yuck!! Smell of pee and diapers hits you the second the door opens. Old people moaning. Call…read morebuttons going off but no nurses or any staff anywhere to be found. The health district needs to visit this place. Disgusting. My husband's call button didn't work. He was there 1 hour and not one person came in to check him in. Good thing he had a cell phone because he had to call the front desk to get someone to come in his room. When the woman finally came in she didn't know why he was there, had no paperwork or knew anything about him. He was in pain and asked for meds. He was told that meds would be hours or longer because they didn't have them there. They couldn't provide the care he needed- shocker!! So gross. I needed a shower after visiting that nasty place. I've never seen a care facility like that.