My dad is at Las Ventanas for rehab. The Nursing staff, therapy team and Kitchen has been great. My dad wanted to leave after a few days but through his progress with the therapy team and the food he was convinced to stay longer. I would give the facility 5 stars if it wasn't for the poor communication with the Case Manager Abigail. I called her multiple times and never got a message back. It doesn't take over 5 days to respond to multiple voicemails. My dad can't even get a hold of her. I tried the DON also but her voicemail is full. I can't get ahold of 2 of the main higher ups overseeing the SNF side of the building which is concerning. 12/2 update- Now my dad is set for D/C to home. I called and left more messages for Abigail and the DON with no responses. My dad is in his late 80's and never got a call about the D/C. Horrible Case Management and DON team. Independently they nurses and Therapy were great but what a poor management team. No discussion about DC planning with the family and no talk of Home Health with my dad! WTF!!!! I originally gave the facility a 5 star but what a poor management team! This place is like a pig with lipstick... Dress up the facility but it's still a pig! read more

Update to my previous review. After I posted the review, I received a Bill from Las Ventanas. In reviewing it I determined I was being charged for a service that was not provided. I called Paul in the billing department. Paul had helped me with a previous billing error. Paul discussed the situation with the Las Ventanas administration and responded two days later. He was able to resolve the error and removed the charge. This was the second billing discrepancy that I experienced during my wife's stay at Las Ventanas. I am thankful that Las Ventanas has Paul who is riendly and a conscientious person. My wife was at Las Ventanas for six weeks. Make sure you monitor all charges read more

my husband got a bed sore here. they never checked him even though they kept him in bed 24 hours per day. His bed was alamed so he could not get up without them coming in and making him get back in bed. They did not provide a variable pressure mattress to prevent bed sores. They did nothing when he told them him but was constatly hurting. He should have been checked head to toe for bed sores atleast once a day. STAY AWAY FROM THIS PLACE. THEY DO NOT CARE ABOUT PEOPLE. THEY CARE ABOUT PROFITS read more

Nurses didn't administer medicine correctly, no help for the blind. Cleaning is .minimal, caregivers are not happy to help, takes 10 to 15 minutes to get one. Head nurse doesnt follow through with daily requests read more

All good. All nice as can be. Start in the front desk. Giving a very warming welcome, every day. I Congratulate you for having this wonderful opportunity to make this excellent selection of great workers. God bless you all. read more

I spent 10 days at this hellhole in 2021. Because of COVID I could have no visitors. I was unable to walk so I spent all my time in bed, drugged up, ignored and in dirty diapers. I had no shower for 10 days. I'll throw myself in front of a bus before I let myself be imprisoned in this place again. read more

Skill care for a family member was great, physical therapy 6 days a week, very nice large room with no roommate, nurses very helpful made sure my loved one was showered 3 times a week, got medicine throughout the day, Doctor wax also there several times a week. Even had kids come from nearby school to visit for Easter. It was also great that they have activities like bingo for people staying in skill care to participate in read more

My mother did a 5 day respite in the Skilled Nursing portion of Las Ventanas. The CNA's were amazing! They treated my mom with such kindness and love. They checked on her very often and always made sure she had what she needed and was clean and comfortable. Joe, Lindsey and Gloria deserve special recognition I would definitely recommend this place for your loved one. read more

Upscale buildings and amenities, but now starting to show age. Residential apartments and skilled nursing on the same campus. Very pricey. Extra charges for almost everything. My mother was one of the earliest apartment tenants and gave a very large (6-figure) refundable deposit in the belief and promise that it would assure her placement in the on-campus skilled nursing facility if needed. However, when the time came, Las Ventanas refused to accept a transfer from the hospital to its skilled nursing on 3 separate occasions and as a result, had to be placed in an average to the below-average facility across town. (As an aside she had an incident, possibly a heart attack, in her apartment. She was able to telephone the Las Ventanas skilled nursing for help. Instead, a building custodian was sent over who merely called an ambulance.) Back to the 6 figure deposit. Las Ventanas has refused to refund the deposit until Las Ventanas has leased my mother's apartment to someone else. It's now been more than 10 months. If you are planning on leasing an apartment at Las Ventanas, Beware. Consider all of the factors. read more

I would never send a loved one to Las Ventanas Skilled Nursing Facility. The staff was not friendly, when you would walk into the front door you were never greeted with a hello. That was the least of the problems. After 28 days in Summerlin Hospital, my mom transfered to LV. After 3 days, my family and I noticed my mom slipping and not her usual self. She was slurring her words, she was foggy and incoherent almost overnight. She wasn't seen by a doctor for 5 days. The nurses kept telling us " her vitals are fine." They were NOT. After 12 days at LV, we insisted she be taken back to the hospital where she skipped the ER and was immediately taken to ICU. The Drs recognized immediately that she had pnemonia and early stages of sepsis. A huge step back in her health recovery. They also never answered the nurses station phones, or returned any of my calls. Shame on you. The CNAs were lazy, and constantly had side conversations with the nurses. Very unprofessional. LV was completely negligent on noticing the changes in my moms health. Do not let this happen to you. Avoid at all costs. There are better places, and luckily we got out of there in time. Ps. they also lost her clothes while she was there and nothing has been replaced or found. read more

If you are thinking of admitting your loved one into this facility please do not. I am going to be a diplomatic as possible without being nasty or rude. I am only going to state the facts of the care and anyone reading this can come to their own conclusion. My mother in law was admitted into this facility after the diagnosis of colon cancer. She was admitted so they can get her strength better so she can start with her cancer treatments. Her care in my opinion was subpar. She had a ileostomy bag that was installed after her surgery. The facility did not have the staff properly trained in the caring of the bag. This was evident of the bag not secure and the bag leaked multiple time where my mother in law was lying in her own feces for upwards of an hour, without anyone checking on her. She lost close to 25 pounds while she was in the facility. There was one RN and one CNA that was very nice and took good care of her, however those two only work one shift out of three. The only person making rounds was an Nurse Practioner. No Doctor! We never saw a doctor or spoke to a doctor. The NP we only saw once. Doesn't mean my mother in law didn't see her more, but there was no follow up or call on her condition or care. The final visit was finding her almost unconscious with feces leaking all over her with towels to cover it so it would not be noticed. An IV that was barely flowing. We had to rush her off to the emergency room where we found that she was extremely dehydrated and her lab work were way off almost to the point of dangeroud levels. The ER was not happy with the IV the facility started. They started a 24gauge needle in her hand for fluid replacement. A 24g is for pediatric patients and will not flow enough fluid for rehydrating. The ER started an 18g in the arm and were able to flow 2Litres of fluid within a couple of hours. Her improvement was markable. She was more alert and was able to recognize her surroundings. Whoever reads this, NOTE: No one contacted us on the condition of my mother in law and there has been no follow up with since then aplogizing for the care she received. We have reached out to every number in the facility with no call back. So please do not reply saying to call someone. read more

This facility claims to be the ONLY continuing care community in Nevada, with 4 levels of residency from independent to skilled nursing in one complex. I went to their presentation that highlighted a panel of three residents who extolled the virtues of this non-profit residence. The food served was excellent, but after the presentation, the front desk staff people were rude, officious, and seemed clueless. They refused to hand me a community membership packet from a stack, insisting that I ask my "sales rep" to provide me one. They treated me like I was a naughty kindergartener. My opinion: if that's how they treat a prospective resident, imagine how they'll treat you once you've forked over a non-refundable $1million membership fee! Just wondering... read more

If you absolutely hate your parents, send them here for the skilled nursing. They will treat them like absolute crap. Keep them medicated and talk to them like they are a mentally challenged toddler. The director, Randy, threw a mini temper tantrum after I interrupted him asking why after I made an appt to see my mom they still had me wait an hour. One of their staff contracted covid LAST WEEK!!! You made sure I was vaccinated to see my mom but don't check on your staff? My mom ended up going back to the hospital where she had an infection that was never treated. Staff is the worst. They really could not care. But the worst part was their rude ass receptionist, Trudy who treated me and my daughter like we were breaking in. read more

I just got in from visiting a neighbor who's in the nursing facility section of Las Ventanas. His wife took me on a tour of the whole facility and it is quite nice. The dining room looks like something in a fine restaurant. Looking at the menu for tonight's dinner and tomorrow's Father's Day brunch made me almost ask if I could stay and try the place out. No, not really. There's a snack area, and the exercise facility was well stocked. I talked with a friend who lives here. He and his wife happened to be in the pool. It's small but very nice and meets the needs of the residents. If you have to live in a facility for older persons with health needs this would be a good choice if it fit your budget. It certainly is beautiful. read more

This is the WORST place for rehab care for your parents in Las Vegas if they recommend strongly decline! Run as fast as you can away from this facility. They sell you on the outside while inside is total and pure NEGLECT! Twice my mom was there both times filthy dirty and had to be brought back to hospital for infections. Even one star is too good for this place. Run Run Run AWAY! read more

This place is way too expensive for the care the residents are barely receiving. Skilled nursing is not properly ran correct. The nurses are lazy and do not attend to residents when they ask for a nurse. They sit behind the desk having there personal side conversations and laughing. They have no sense of urgency when it comes to the residents. Marisol the nurse is terrible. Terrible attitude and doesn't care about the residents. I don't recommend this place. I feel bad for the CNA's and housekeeping that work on this floor, because they do a great job. While the nurses sit back with there disgusting attitudes. read more

Run! Dont walk, from the skilled nursing facility, which is a concentration camp of neglect, low morale, apathy and disengagement, from a staff going through the motions, rather than providing dedicated care. On multiple occasions I went to the nursing station for an urgent need, only to have 4 nurses, or a nurse texting on her cellphone, stare blankly through me like I wasn't even there; And proceed to do nothing for in some cases the better part of an hour. And if you advocate for care, they find ways to be petty, mean-spirited, and vindictive toward you. They are far more interested in being officious nabobs and Martinets than they are in doing their jobs. Counting the hours 'til we can get out of here. read more

This review is just about the food service at Las Ventanas. When you move to Las Ventanas they include without any option food "points" for dining. They charge residents monthly for approximately 550 "food points" which really equate to $1 a point. What kind of food and service would you expect to receive for that amount of money? There are two food locations...the dining room where they only serve one meal a day and the "Bistro" which is open for breakfast and lunch. The Bistro- My understanding of this location is that it was opened to allow the dining room to stop serving breakfast and lunch to the residents. Now the Bistro is open for breakfast and lunch and the dining room is only open for dinner at 4:30 PM. However they apparently decided that they could make more money if they opened the Bistro to all employees. Now the residents have to compete with the employees for seating. This is a very small location. Also Sherri Oliver has not changed the menu in the Bistro to any extent since it opened almost 4 years ago. The menu is almost all carbs and sugar. They have a nutritionist but you will never see any vegetables or fruit with your food. If you or your parents like having a hamburger every day for the rest of their lives....this is the place. The dining room - Looks nice but the service is almost non existent, they have cut back so far on the serving staff that you will have to wait to be seated. A 15 min wait is not unusual. Also if you dont like eating at 4:30 PM and would rather eat at 6 PM you are out of luck. Sherri Oliver runs the food service. She is not an employee of Las Ventanas but works for the 3rd party contractor who provides the food service. Since her arrival the quality and quantity of food has gone way down hill. The food is now what you would expect from a mediocre nursing home. Bland, poor quality, hot food served cold, cold food served warm, orders lost and sometimes the wait is over 45 min to get your dinner. All this at food prices which are equal to fine restaurants but with quality which would be better if you went to Wendys. In fact Wendys food is better. Now she has instituted a "dress code", see the attached photo. Sherri apparently views the dining room and Bistro as hers and runs them with an iron fist. This is just a profit center for Las Ventanas and they keep trying to make more and more money off the residents. It is not about providing quality food to the residents on the residents schedule. You are paying high prices and the food should reflect that. Dont get me wrong....the hourly staff in the dining room and Bistro try to make it a good experience for you but they are just underpaid and overworked. The employees are the only good thing about the food service at Las Ventanas. But the turnover is higher than anyplace I have ever seen. They just dont make enough money and I dont think they get any benefits as they are almost all part time. read more

Las Ventanas at Summerlin - Can you believe this? Dress code. - Assisted Living Facilities Near Me - Las Vegas, Nevada

Don't be fooled by the nice exterior of the Las Ventanas skilled nursing facility. The nurse & CNA patient ratio is shameful, and while most of the caregivers are kind and compassionate some are just so over worked they are just miserable and treat the residents unkindly. I watched as many resident put their call lights on just to have them turned off and ignored. The administration lacks any compassion and they are only concerned for their profit margin. Trying to voice concerns to them only makes matters worse for your loved one. Sadly the choices for the elderly are so few and many claim Las Ventanas is the best of the worst. Do not leave your loved one alone here if this place is your only choice. Nice on the outside, awful on the inside! read more

My Mother-in-Law and Father-in-Law came to Las Ventanas at the onset of dementia for Mom. They got their huge apartment, top floor, with a balcony and view of Red Rock Canyon and more. Sadly, only weeks later, Mom had to be transferred to Skilled Nursing (another wing of Las Ventanas) and eventually passed away from complications of Alzheimers. The Skilled Nursing Staff was caring and my Dad-in-Law was able to visit her day-night as the facility was part of the Las Ventanas structure. Years later, he is in Skilled Nursing himself (due to a fall and other healthy problems) and will be moved to assisted living soon (age 94 now). These three stages of life are so comforting to the family. read more

We moved my Mom here after a horrible experience at another skilled nursing facility. Theresa was very friendly and helpful, getting me the help To complete the paperwork to make the move. My Mom has been treated like a VIP since she arrived, and we are so thankful. Mom is young and is recovering from a surgery. She deserves to be treated like a human, with compassion and respect. We found thatvat Las Ventanas. Kim, the nutritionist, is also very good and helpful With the special diet needs my Mom requires. read more

Receptionist is very rude when I called and asked a question. She sighed and transferred me to a voicemail!

This place was so wonderful to my grandmother. The staff, facility and the comfort it gave her was comforting. They rehabbed her so well and she was able to go home from there. My only wish is that she came back here when she got sick again. They were the best caretakers and so understanding and kind to her. The nurses became her friends and it was nice to see her smile. They even used china and nice silverware in the dining room. Worth every penny. Couldn't recommend a better place for your loved elderly family. read more

It is ok if you are really old here, not for me at any age, fees for extra stuff, dress code at dinner( which you pay for anyway), even though they said it is included, The staff is pretty nice, just some of the resident I find too stuffy, for my free spirit self, it just a fancy old folk care facility for people who have $$$... read more

Absolutely Love this place......everything about it is perfect.....great care, FRIENDLY CARING STAFF, great delicious food....ENTERTAINMENT. I would recommend this care facility 100% . ******* ABSOLUTELY NO COMPLAINTS ******* read more

My Grandmother resided here 10+ years! I really can't say enough positive things about the caring staff, from administrative to dining to nursing. The facility is kept up very well, is spotless and has a huge range of activities. The dining is very nice as well. I just loved the personalized touch of all the employees, they go out of their way to learn names and backgrounds. We finally had to move my Grandmother out of state closer to us but we leave Las Ventanas with fond memories and a strong appreciation for years of care. read more

Very nice atmosphere. However, they are skimpy with the chefs and kitchen help. They can't hold on to any chef. Constant turnover. The last few chefs most likely were nothing more then dishwashers promoted to chef. Definitely not par for the prices they charge for the elderly here. read more

well run operation, great nursing, extremely over worked, I didn't realize slavery still existed , they work 16 hour shift, and have return after 8 hours, no over time, Las Ventanes should be ashamed, but they take advantage of all Philippines nurses, because they need to work, where is the union? the place is well clean and Ms Lisa at the front desk is great asset, never met a more wonderful person, who goes out of her way to help, assistant nurses, are over work as well, generally under staffed, Physical Therapy is at best, service for the dinning room inefficient, and slow, have to wait a long time, the super star was Heather who helped with food service, I brought to the Manager's attention, about long wait, and she attended the dinning room for one night, next day was the same old waiting game. I only wish the management consider deserved pay for their nurses. read more

I moved into Las Ventanas 4 & 1/2 years ago and have never, even for a moment regretted my decision. Downsizing and moving here has freed me to do the things I care about--travel and volunteer. When I leave the city or the country all I have to do is lock my door. My mail is delivered when I return. Packages and deliveries are received and available upon my return. Our fitness is state of the art and exercise classes are wonderful.I have a full kitchen and cook if I so chose. I can entertain in my apartment or take guests to La Paloma or the Bistro. I have the best of all worlds and a very carefree lifestyle. read more

this has been my "home" for many years where i feel safe and cared for. i am alone in this world and the wonderful staff and neighbors have helped me get through some of life's difficult times. no place is perfect but this is as close as it gets. elg read more