Booked for a Friday night to try a nearby restaurant because of the cheap rates ~$75. Was not expecting much and what we got met my expectations. It gave us a place to rest our heads after eating and a few drinks. Bed was clean and did the job but shower was very old and had some buildup (mold) on it. Avoided a shower until we went home. Good enough for what we needed read more

Avoid this place. should have know as soon as we pulled up to building. Garbage piled outside the entrance door. Bad smell in the hall and room. everything was not very clean, checked the mattress out it had spots and black mold spots on it. pillow sheets were yellow. The bathtub was painted and it was peeling and black mold around. Had an asthma attack right away and had to leave. Will leave pictures later read more

STAY AWAY! On Sept 18th, on a golf trip with 3 friends, I booked 2 Suites at the Red Roof inn. I was not expecting much from a 2-star hotel, but what we got was pure hell. PLEASE SEE PHOTOS. 1. Ceiling was peeling and falling. 2. Shower rod was falling, and curtain could not hold the water to the shower area. 3. The refrigerator had packing tape on the rubber gasket that had BLACK MOLD! 4. The dishwasher had rancid standing water. 5. The Toilet Seat was falling off. 6. The Door Latch to prevent entry was broken off. 7. The ice bucket (no liners provided) was dirty. 8. There were packets containing sugar and milk substitute that were opened and used. 9. The floors were not swept and had dirt along the edges. 10. The hotel photos showed TV in the bedroom, but there wasn't one. 11. The Living room couch and carpet had spill stains on them. 12. Musty odor in room. I went to management, but my complaints fell on deaf ears. I asked for a call back, but did not get one. read more

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AVOID THIS PLACE. You'll being doing yourself a favour. Stayed there last night and was sooooo bad. Check in was smooth, woman was nice, but it was all down hill from there. Walked into the building where our room was and it smelled bad. The rail up two flights of stairs was loose and caused me to almost slip when I grabbed it. Stairs felt weak and the door leading to the outside to get to the room was shattered. Once we got into the room, it overwhelmed me of cigarette smoke, that I almost threw up. Went back downstairs to complain about the room, as I booked a non smoking room, the woman said she didn't realize I booked a non smoking room. Maybe you should ask if you don't know. She then was about to put us into a new room and realized that it was a king room and we needed two queens. Finally got to the room and it was in need of a big overall. The toilet ran off and on all night, the fire alarm was torn from the ceiling, cracks in many walls, floor was sticky, black stains on towels, and there was a stain on the comforter that looked like blood. Other things as well, but you get the jyst. The only positives was the shower had good water pressure and was hot, but needs a good cleaning and reno. At check out the guy behind the front desk refused to give me a receipt saying he couldn't because I booked via hotels.com and because what the hotel charges and what hotel.com charge are different hence he couldn't provide s receipt. I book all hotel stays through them and never had an issue getting a receipt. DO NOT STAY HERE. WORSE HOTEL EVER read more

Tried to stay at the Red Roof Inn at Hazelton, PA on a trip to Jim Thorpe. Had reservations well in advance. First, it wasn't even at the address listed on the website. That was weird. SIRI found it for us. Pulled up and it was a dive, so we instantly were concerned. I should have taken pictures, I know, but honestly we couldn't get out fast enough. Anywho... Went in to find a very uninterested young man at the front desk. The time was 3:45 pm. Check in was at 3:00. He asked my name and nonchalantly said, "Your room isn't ready and needs to be cleaned. It's gonna be at least an hour or so." Check out is at 11:00 am! He just smirked at us. I said I wanted a full refund. He said, "I understand. We don't have your money though." I said, "Yes, but you have my credit card information. Print me out a receipt that says we have a refund." He rolled his eyes and complied. Unfortunately, we we were not able to stay overnight. Jim Thorpe is a very popular place this time of year and we did not have the energy, nor the extra funds to find another place and had to drive all the way home. Completely ruined our trip. So... left a response on their Facebook page and ultimately got contacted by the "manager." For your reading pleasure: Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HAZLETON. I am sorry that your experience did not meet your expectations. My apologies for any inconvenience!! It is a rare situation when Housekeeping does not have rooms "Ready for Guests" by checkin time. Unfortunately, this was one of our days when we had issues in Laundry and were running late. Hopefully, you will return to the hotel as you travel in the area again. Give us a chance to show you how we do keep customer service as a #1 priority. Free upgrade to a suite pending availability. Please remember I am always "on Call" 24 hours a day to assure guest comfort. My personal assistance is always offered to you on future stays. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Sonnie Petrachonis Red Roof Management Manager read more

Hair. Not just one, but hair everywhere. Hair on the bed, the bed frame, the bathroom floor, the shower wall.

Not very clean; non-working phone and tv; dirty towels; small, cramped bathroom with a tiny tub.

Don't stay here. Ever. I can put up with the old room and crack heads everywhere but they are rude. Jerks. No excuse for that. Made me wait to check in for no reason. Lied that there was no room available and needed to be cleaned. When I was checking in, somebody had to bring their luggage all the way back to the counter and ask for another key because the key he was given didn't work because I saw that I asked for a second key and surprise surprise the first key they gave me didn't work for the room. Nasty dump If I didn't have a dog, I wouldn't even consider this place for a second. read more

I stayed at this hotel in Hazleton a month ago on August 2nd and I never got my $50 security deposit back. I called them about it and the manager told me they didn't have my money in the drawer anymore. She told me she would ask her staff and I haven't heard from them since. It's been over a month now. read more

Okay, let me start this review by saying that hubby and I travel quite often with our golden retriever and as long as the room is clean and quiet we are all good. but the few issues we had with our room could be so easily rectified that it is frustrating that the owners could be so oblivious. Let me start with the good: -We stayed in room 307 which is an end unit with direct access from outside, great when traveling with a pup in tow and there was a wooded area mere feet away for our pup to relieve himself and there were dispensers with waste bags nearby. -Our room was clean, quiet and even though it quickly became evident that although the entire place was quite vacant, pretty much every guest checked in for the weekend was in the same area as us, however, there was only 1 occasion in the 2 nights we were there that we ever heard our neighbors and that was just briefly. -It turned out to be a pretty chilly weekend but thankfully the room heated up quickly and we were able to maintain a comfortable temp our entire stay. -Plenty of hot water and great water pressure. -Beds were super comfy (need to do better with those mini pillows though) -Good wifi and more than ample tv channels to choose from -Staff was super friendly and our room had been made up after we returned from our long day of hiking - trash emptied, towels replaced, bed made. -Our mini fridge kept everything really cold; soda & ice machines feet away -Love the small touches - makeup remover wipes, iron & ironing board, coffee machine with tea and coffees -Super fast check in and check out Now for the disappointing, especially because these issues could be so easily corrected and would show pride of ownership: -The bases of both nightstand tables were really rusty -The handle on the dresser was falling off, needed to flip around to use. -The desk chair was literally falling apart at the seams -Several curtain hooks were broken which led to the curtain hanging down limply -Soda machine in building we were in kept kicking our $1 back out, perhaps upgrade to allow for card payments or at least ensure machines work properly (but at least it didn't steal my money). -Brochures provided in lobby for local interests really weren't nearby at all. ie. Penns Cave -Never saw any info regarding alternative to regular breakfast option being offered nor did I see any pastries or beverages offered in lobby. Final thoughts - we would definitely stay here again, it was fairly central to all of the areas we visited but would like to see those minimal issues addressed, after all, if you're only utilizing a small fraction of your rooms why not make sure those you are putting guests in aren't the very best they could be. read more

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The hotel is good for the price! Being in town for a wedding, I needed a budget friendly hotel and Red Roof Inn was the right price. The lobby is quaint and free continental breakfast is served in the morning till 10 AM. I got to it at 10:10 AM and it was already shut down, but the room smelled really good! The layout of the hotel is interesting with a few buildings spread out. We were lucky being on the first floor as we were able to park right outside our door. The room was nice and I was happy to see a mini fridge and microwave. A few gripes about the room I had was a dead insect on a windowsill, a stained chair, the vent for the shower not working, and not enough light overall. But you get what you pay for and they weren't huge drawbacks. The TV worked and the bed was comfy- so I was happy. I believe there's also a pool on site, which I unfortunately didn't get to enjoy. All the staff was friendly and I would definitely stay there again if I was in the area! read more

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If I could give 0 stars I would. We prebooked this place because other websites had 'decent reviews' and we needed a place to stay so we didn't have to do a drive from Columbus to Cape May in one go. We arrived and the front desk attendant gave us our keys. We were in a back building and had to park in a back lot. Also in that back lot we're three vehicles of construction workers that were done for the day. They didn't appear to be staying at the building, and were just socializing and carrying on. The room was old and outdated, which we could handle for one night. However, the website said there was a pool and it was filled in with concrete. We also looked out our window and at the construction sight was a worker and a hooker, just getting handsy on the corner. Had we not had a car full of things, we could have done the night and sucked it up. But given the company around the hotel and lack of upkeep, we found another place to stay. When we told the front desk we were not going to stay, all he said was "okay" and took the key back. After looking back at their website, the photos used are clearly not images from this particular red roof. The other hotel we stayed at listened to our story and said that it happens all the time and they're used to taking in the people unhappy with it. Don't stay here. It's cheap and you definitely get what you pay for. read more

Only gave them 1 because I had to. This place is racist and they try and charge you based on color or if they feeli you came with a company. Our room was 412.76 A week. I stood in the lobby because I was coming to get my key redone. A man was in there asking for weekly rates. The OWNER helped him but at first didn't see me I sat this because he told the man 572.90 mind you same type room I was in at the same time shit to be technical it was the room next door(318). Ok they are talking whatever and somehow at some point he notice me and he stop talking to the man who is legit trying to get a room to stop helping him to help me and get me gone. So I waited and one day was out on the balcony about to take my puppies down and the man stopped to ask about the dogs and the owner seen this because he was downstairs with the housekeepers talking with them. My puppy end up using the bathroom on the balcony so I run in the room grab cleaning supplies and the man still talking as I'm getting it up and the owner went ape shit.( Let me mind you this happened before prior and he saw it with no reaction but that he respect me for cleaning it up). Anyways he try and talk sideways and say he wanted me out my husband get there I tell him what's going on and he says that guest shouldn't be speaking of the prices of rooms with other guest. I told my husband I didn't and I proceed to tell him the incident. My husband said well she said it's bullshit just give me the money back and we will leave. My husband here working!!! The owner says no you good literally one week from that day he says again we have to go this time he says the towels smell like dog. Like huh what than tried to retract we told him no give us our money and we are leaving. Oh by the way I let the man know next door needless to say we all check out around the same time with a refund of the days we paid for but weren't going to use. read more

Called for a room at midnight and when I got there the guy was rude and said there were no rooms and I talked to someone else. I doubt they do a shift change at midnight. Get real. read more

Truly disgusting. All the pillows were yellow with sweat stains. Remnants of dead bugs in the corners of the closet where housekeeping didn't bother to vacuum. Giant water intrusion stains on the ceiling. Funky smells everywhere. Brutal. I have no idea why this place has 4 Stars. Maybe I just got the one filthy room in the whole place. But I seriously doubt it. read more