This location has very nice and open set up. While I was not greeted upon entering the store , I…read morewas given pleasant service at check out . I visited the store because I was given a $25 gift card. I was super excited to use it as I needed a new pair of sneakers. To my surprise Nike is excluded from the gift discount and most discounts DSW OFFERS. If you have a larger women's foot like I do this location does not have many sizes over 10 stocked. I would not visit again however my experience was decent .

It's a shame that customers that are coming to spend hundreds of dollars have to use the restroom…read morein here I will travel somewhere else from now on! Messed up my whole experience

Great place if your a Converse lover. They have BOGO-buy one, get one half off. Not for the one of…read morea kind Converse, but definitely a great place to get your primary colors.I just added two pair to my collection.

I was shopping in the Conyers location, and had to use the restroom so I ask an associate if the…read morehad a restroom and her response was No, I do believe it's a law that if you're a Business open to the public you're supposed to have a restroom in operation. If I could've gave them a zero I would have!

I will never shop in this raggedly store ever again, went in on 8/4/24 to buy a sneaker for my son,…read moreI told the clerk my son's size was a 7, she measured his feet and claimed he wore a size 6 and went into detail about buying bigger size, would crease up and look bad, I trusted this clerk, low and behold the sneaker hurts my sons feet, we took it back today 8/5/24. They refused to take it back and do not have a size 7, so basically the clerk lied to me, knowing they did not have the size we needed, and sold us a smaller size in stock to get rid of them. Very dishonest, they played with the right witch.

I totally understand processes and procedures, but demeanor can make or break business due to lack…read moreof customer service. The tone and interaction I received while returning shoes was very dry and cold. I understand inspecting the shoes to confirm no wear and the condition. But to take them in & out & inspect over and over and over, was like he was looking for a reason to not accept the return; not the fact that there wasn't any blatant visible wear. And for him to mention one shoe showed more wear inside than the other, as if my kid walked around/outside with one shoe on . And I'm sure the extra inspection was due to the previous managers heads up on me coming in to attempt to return. As she would not accept the return the day before from my daughter, because the bottom of shoes were dusty (from either trying on at home with hardwood floors or at the store). Will I let my daughter buy shoes there again to replace the return?.... I don't know. Will they care?... Probably not. But this was my experience with them, as much as I encourage supporting BB, the whole guilty until proven innocent "ain't" the way to treat quality people. Either promote a better work environment or train yourself/employees better.

Can someone explain to me what the color "nappy red" is!? If not there's a sales associate or…read moremanager named Tim who might be able to assist. I'm an ear shot away any and I hear the employees at Shoe Carnival talking about hair color the African American young lady was discussing her children's hair color and Tim said "it's not like yours is it.... nappy red" (Tim OF COURSE is white) and another lady who was white; who by the way is rocking cornrows (culture misappropriation- a Kim K) they thought it was funny. But, the African American young lady didn't and brushed it off by saying "aren't you suppose to be at lunch". The white lady noticed I was looking and I believe whispered something to Racist Tim. I color my hair ALOT AND HAVE NEVER HEARD OF NAPPY RED!!!!!!

While I couldn't find my size Crocs in store, a young lady(I forgot to get her name) was helpful in…read morehelping me look for sizes. At the cashier, a lady named Rya was VERY helpful in helping me chose a color and walking me through in the checkout process. They were both SO very helpful. I will definitely come back to this location!

Last-minute purchase for the Newborns popping up & the BOGO sales was in full effect. Situated in a…read moreshopping plaza that doesn't seem to be busy, the store had steady customers. The younger employee who was stocking shoes was not welcoming, yet the elder employee made up for it. RR offers name brand shoes (not the latest & greatest) yet a good inventory for everyone's style. In addition to shoes, you'll find socks, backpacks, handbags, hats & other accessories. As mentioned, a last-minute need, yet RR offers an easy to earn Reward program.

This location is in great shape as far as store cleanliness and shoes in stock. I love going for my…read morekids because of their buy one get one half off deal. The staff is helpful but usually a little lethargic lol. I only wish they had more women's sneakers seems like they have mostly women's running sneakers. Love this place thumbs up!

Went there and got charged double. I called customer service they claim that only charge me once…read morewhich clearly in my bank it is two charges. So I had to dispute it with my bank and the lady at the bank said there is definitely a double charge on here.

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

NIKKI is the best .what you see is what you get fully stocked for every occasion and top of the…read moreliner quality. I love the boutique , she keeps kids in mind too. fabulous!

Always great quality! Nikki has a great eye for special orders as well. I always come here when I…read moreneed something different.