Larry is the BEST. He has replaced a few of my cowboy boot's soles and heels. Definitely worth…read morethe wait to keep wearing the boots I love. BTW he's also been very honest with me. I brought in a backpack style purse for a zipper repair and he advised that the cost would exceed the value of the purse. I appreciated that and decided to not have it repaired! Loyal Customer, Debbie Musgrove

I thought I'd be very happy with this shoe repair store because I like the old town feeling of…read morehaving a store I can walk into and get my shoes repaired. But when I walked in and discussed the repair of my shoes, the guy at the desk seemed overwhelmed and was stating how much work he had to do, which is inappropriate! You shouldn't present to your customers that you have too much work. I felt like I was being a burden to him by wanting him to repair my shoes. I said to him you should be happy for the business. The inside of my boots needed some cleaning but my main issue was my heel. He said the cost to replace the heel and polish up. The boots would be $70 . I said OK but then I asked about cleaning the inside of the boots. He said that would be another $50. I said absolutely not. I could buy another pair of boots at that price. The boots only cost me $110. I was having them because I like them. When I picked up the boots a few weeks later the heels were replaced, which I was happy about. But the rest of the boot looked basically the same. No " spit polish. " the boots look the same as when I brought them to the store. They just had new heels. Anyway, I won't be returning. I tried to support a local business. But they need to really watch how they speak to customers. Suggestion: do not complain to new customers that you have too much work. Always go above and beyond. I'm gonna give you one star rating. I won't say I don't recommend your business. I don't have an option to be "neutral" so I'll choose "maybe".. Because it is my wish for the highest good for everyone always. And we all have bad days from time to time. Blessings

Gets things done quickly and within a reasonable time, what more can you ask for? Used them for dry…read morecleaning, but will update once I've utilized their alterations services

After an unprofessional alterations experience elsewhere, I tried Sunny's Alterations as a last…read moreditch effort to replace a zipper on my favorite skirt. When I gave it to her for inspection, she immediately noticed tears in the lining of the zipper that I'd hadn't noticed myself. That's when I knew she had an eagle eye and I was working with an expert. I picked up the skirt exactly 7 days later (for $10 less than I paid at the other shop for a zipper replacement) and the work was so pristine that I almost thought they hadn't gotten to it yet. It's a whole new zipper from top to bottom that looks exactly like the faulty one. This place is the BEES KNEES! I ran into another customer at the shop who assured me they were the best! Cant wait to see what else in my closet needs to be altered.

04/20/2021: Hakky is now closed, unfortunately. I went by their location at lunchtime to drop off…read moresome shoes. The shop was dark and locked up but the sign outside indicated they should be open at that time. When I took a peek inside through the glass, I could see things on the floor, and generally in disarray. Someone had scrawled a note on the sign saying they'd like to be contacted so they could come pick up their stuff. I called the number listed on the sign and left a message. A short while later I received a text telling me Hakky will not reopen. It's a shame that this happened; Hakky did good work. Not sure if it's because of the economic situation because of the pandemic, or something else, but we've lost a quality repair shop that charged reasonable prices.

This place has been here for years and I've never thought about using their services. I mean when…read moreshoes got worn and old I would just donate them. To think about repair, well just not my thing. Shoe shining, well, that's another. My Husband would get his shoes shined all the time, whatever happen to those guys. You know, the ones who would travel around town with their shoe shine kit in hand, going from business to business to get business. Guess they are slowly disappearing like so many other good things that used to matter. The other day I took a few of his good leathers to be shined here, at Hakky in Northlake Mall. They are truly one of the staples still holding this mall together. I went up to the counter and was told they wouldn't be ready until tomorrow which was not good enough because I didn't feel like going back there tomorrow. She quickly accommodated my displeasure and said come back in a couple of hours, great! Well as things would have it when out with the little chickling's, I ended up having to leave only to return the next day. The shoes were ready and all looked brand new. The price was right, service was nice and got more than what I expected.

When they say shoe repair, they really need it! I brought some Doc Martin sandals with a ripped…read morestrap and within a minute, while I was still standing there, he was able to sew them, stain it, buffet, and completely repair it! And for only five dollars! Couldn't have asked for a better experience!!!

Great shoe repair place! I had a pair of Lucky leather boots repaired. Both heels were in terrible…read morecondition. He did a great job, took less than an hour and was a great price! Highly recommend.

Shanon and Ken are simply the best at what they do. They know everything related to leather shoes,…read morebelts and purses. They also repair all types of suitcases. My first experience came when I needed a few extra holes added to a leather belt. Shanon made the modification while I waited with no additional charges. My family also had positive experiences when having a leather purse strap repaired. Finally, the handle on my suitcase had come off after returning from a flight. Shanon was very helpful in explaining the difficulty in repairing the bag as well as options for donating the bag to local charities. So, if you're in the Roswell or Alpharetta area, I would highly suggest trying Atlanta Shoe & Leather for any leather or luggage repairs. Cheers

I have a hand made designer purse made just for me. The strap broke. Knew what I needed and…read moresearched for something near me. The shop is old and cluttered a hidden treasure. To sew one strap thirty dollars unapologetically. A little much for one strap but I didn't complain. I paid and noticed he said he couldn't do the other side but did. I was convinced in my mind it would be a quick pickup without communication. I was pleasantly surprised, what a delightful mature gentle speaking man. I highly recommend.

I took an item at 11am, and she had it ready by 3pm. Did the job perfectly. They were very kind as…read morewell.

They replaced half sole on my shoes, and did not put the proper adhesive on my shoes!…read moreAlso, they left a gap in the side of the new sole, where it meets up the the original sole. I didn't notice the mistake until 2 months later, when I went to wear them for the first time. I went back to the shop to see what can be done to address the issue. They told me "someone else must have did the damage to my shoes"! Now, I understand I should have checked the quality of the repair when I picked them up, but I didn't. Instead of asking how this issue can be resolved, they said I or someone else must have damaged the shoes. I'm sure they normally do good work, because I saw examples with the shop. I guess the issues arise when you have a dispute about their work. Needless to say, I won't be going back, despite it being 2 miles from my house. Best wishes!!!

Wonderful craftsmanship on my Frye boots. I had a side zipper installed for easy wear and you can…read morehardly tell the zipper isn't original. It was little pricey because of the time required to complete the work, but they were ready in a week and a half. I brought my boots here after Snellville Shoe Repair stated it couldn't be done. I'm happy I did. Shoes by Sam exceeded my expectations. He took the time to discuss detailing, my concerns with the boot and marked them in front of me to ensure I would be satisfied. What a wonderful person with great positive energy! Thank you for people that still LOVE what they do!

Poor attitude, very rude. Acts as if he hates life itself. Why would a grumpy old man put himself…read morein a service business?

Poor customer service, expensive for no reason, they are liars, they are scammers. Don't do it. I'm…read moresure they prob paid for good reviews. I REPEAT DOOOOOOOOOO NOT GO HERE! My clothes was to be finish at a certain time. It turned into give me an hour which then turned into 3 hours and there was no apology just a bunch of LIES!

From the owner: We offer all kinds of services which include, wash and fold, dry cleaning, alterations, sneakers…read morerestoration, wedding dresses restoration, leather restoration, even Rugs.