Every time I have been here I am helped by a professional!…read moreSomeone in this case Lindsey who was really an expert and listened to my criteria of what I wanted in a shoe. I am so pleased to have a store that has a specialty and the most qualified people there to help.

10 out of 5 stars if I could. Last week I bought a pair of shoes and after walking in them half a…read moremile I find out they were the wrong fit. The associates were so kind and helpful in exchanging and helping find the right fit. I told her what I needed and she suggested something I hadn't thought of but should have known myself.....this is the place if you have recurring foot problems due to frequent injuries or too many sports. They're knowledgeable and care about getting you the right thing, even if it took two tries. Also, they can do an x-ray type thing to help diagnose what shoe you need which also taught me a lot about finding the right shoe everywhere

Customer service is fantastic! They have really good shoes and they really know their stuff. My mom…read morehas really bad feet (plantar fasciitis and heel spurs) and they knew exactly what kind of shoes and support she needed! They just made shoe shopping really really easy. I would highly recommend. They always do a great job about fitting different widths. The best part is they're just very friendly! I highly recommend!

I've got my shoes there for the last couple years and have been happy with their products and…read morecustomer service. I'm writing this review because of their return policy. They won't tell you this unless you ask them specifically. It's 14 days with the receipt (all fine) and you CAN'T have worn them out doors. It doesn't say that on the receipt nor is it posted anywhere in the store. Make sure you are 100% happy with your choice before you wear them outside.

Great selection of discounted shoes in the far back. I got some great high top leather platform…read moresneakers. After I wore them for a week or two, I was convinced they were so comfy. I ordered up another pair from their website. I did not need any service, per se, thus I have nothing to say about the service.

This was the worst experience at a DSW ever! The employees were so incredibly rude! I asked if…read morethere were socks available for trying on shoes and the employee looked at me in such disbelief that I thought maybe she didn't work there and I had mistakenly asked a fellow shopper. Then - the cashier! The queen of eye rolls! She asked me a question that sounded like a mumble - I literally had zero idea what she asked. So, she said it louder, after rolling her eyes, but in the same mumbling voice. We asked if we got the BOGO special, and she said "I guess, you got some discount" - then she simply walked away. I mean, sorry you hate your job! I can't imagine acting that way at work. Nobody here seemed happy. I was glad they had the shoes we wanted, but left feeling like we had been a massive inconvenience to the employees.

I understand that this is a business and they need to sell products and services, however, I do…read morethink that customer service should be key and it is not. Not only was the staff rude, but the management staff was disrespectful. I did not get loud or disrespectful with any of the staff, yet they treated me as though I were an insane woman. I asked a few questions. After several rude comments, I finally said "It is fine. I just won't come back." The manager then said "Well what did you expect? We don't give away items for free." It always amazes me the way these employees talk to customers. If it were not for us, none of you would even have a job. There are too many shoe stores in the area for me to worry about this place!

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

En route to a dress up occasion I realized my dress up stuff was still in the closet at home. It…read morewas about time for an update, but a five day wait for alterations was not an option. When Michelle at The Gentry Shop heard my dilemma, her instant response was, "Will same day work?" The service in the store measured up to the quality of the clothes - and she promised to let me know as soon as it was ready. The motorhome I live in was right outside the door, so I decided to wait "at home" in their parking lot. To put icing on the cake, she and the owner personally delivered it all. Door to door service. Can you beat that!

At the risk of sounding like a voiceover, The Gentry Shop may be the finest clothier in the Quad…read moreCities. Jalapeno toothpaste! See, they wouldn't say something like that in a voiceover. We're alright. You don't have to spend a lot to look good, but a little extra never hurt. Shirts, suits, and ties at The Gentry Shop may cost a little more, but you get what you pay for. This is a haberdashery, not the denim and gun aisle at Walmart. Gentlemen of height greater than average will appreciate the fine tailoring done here, particularly with respect to neckties. For those 6'2" and above--not an insignificant percentage of modern American males--standard length ties will simply not do the job. Starting a unicorn ranch is easier than finding handsome, quality extra long ties. But there's hope. The Gentry Shop (although they do have a few good long ties) will expertly lengthen a regular tie and ship it to you. You may be wearing a once lilliputian cravat, but your friends and colleagues will be none the wiser, and compliments will commence. The Gentry Shop...for those foppish dandies who tip their caps at jaunty, rakish, or even saucy angles.

Mixed feeling. Great product. Spotty customer service. Talked to 1 guy about shoes, but forgot to…read morewrite it down. Think I bought the correct shoes, but possibly not. The right shoe feels to big. Second person was not asking questions. Just sold the shoes. I am use to more knowledgeable sales people. Hopefully, I will get use to the shoes.

Not happy today with this place I have been purchasing my work Hokas along with buying my family…read morework hokas for numerous years. At the last tent sale/20% off inside they happily ordered the size I needed and honored the 20% off, this time of course the are out of a woman's 9 and will not honor the discount. I asked to speak with the manager and he was this younger sarcastic guy who says they probably haven't ever given discount during a tent sale. This just is not professional to have not been a problem just like 5 months ago and it was no issue when he ordered the right size but now this young guy wants to be arrogant and on a power trip. He needs spoken to about how you respond to customers!!!

4pm on a Monday and they're closed with no sign of what time they'll be back. No answer on the…read morephone. Terrible service if you're in a hurry.

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