I took my baby to this so-called groomer; I have a multi-poo 16 lbs soak and wet - they HACK,…read moreSCALD, BALD my dog!!! not very remorseful --they offered no payment, but I wasn't gonna do that anyway.. this trauma left my pet terrified and traumatize!! if you love your pet -- stay away from this location.

As a dog mom I am terrified for the animals left in the care of this establishment. I scheduled a…read morevisit to check out the facility and meet the staff. The out door play area is smaller then the kitchen in my condo BUT more alarming then that is that the staff were unable to answer 2 basic questions: 1) Whats your emergency protocol? 2) What vet do you use for emergency injury situations? The answer to my questions was to hand me a business card for Meg, the general manager and explain that the individual doesn't work the front desk normally. My problem is that no matter what your role is within the facility you should know the answers to these basic safety/emergency questions. At the very least you should know where to find the answers and provide them when asked. No, I never messaged Meg. I'd never trust my child to a day care who's staff was uneducated on emergency and safety protocol so why should I trust my puppy to a staff who can not answer these simple questions. Before we jump on the "they just opened, give them time to find their footing" bandwagon let me again say, the individual didn't even bother to look up policy or anything just handed me a card and said that I should email her. I will say this: It appeared to be a secure location, I had to be buzzed in and there was another 2 doors between me and the rooms the dogs are in. It was clean and appeard organized. All this to say - if you like to be the guinea pig then sure, try them out but if your pup is you kiddo then I caution you to look elsewhere. ​

My experiences with Purrsonal Pet Assistant were wonderful. Aye is an amazing pet sitter. She…read moredeveloped a real bond with my cat. He absolutely adored her because she got down on his level, made eye contact, petted and fussed over him like he was her own. She was very punctual and showed up as expected. She was meticulous about giving my boy his medication. Aye is also great with her human interactions and maintains excellent communications. The first time she petsat for me I was nervous but quickly felt at ease because she sent pictures and made a report of her care daily. I looked forward to the daily pictures because I could see how happy my cat was with the care he received. unfortunately I have moved to a different state and can no longer use Purrsonal Pet Assistant for care, which makes me sad, but I am happy to recommend them to everyone for excellent and reliable care!

From the owner: Dog Walking, Drop-in Pet Sitting, and Pet Death Doula services…read more Proudly serving the Owings Mills, MD area. Purrsonalized care to you and your pets needs!

I needed to line up a pet sitter quickly before going into the hospital. After getting no response…read morefrom some other businesses on the net I called Andy and he arranged to come to my apartment right away. I'll admit that I was in a bit of a desperate situation, but I could not have been luckier than to have found Andy and put my 16 year old cat in his care. I have had cats for nearly 40 years and have never met anyone who is as caring and gentle as Andy. My cat took to hm immediately. He spent more time with my cat and did more for him than I would have expected of anyone. He kept me informed with text and pictures, which was important to me, especially as I was not close to home at the time. I would hire Andy's Animals again without a second thought.

Amazing groomer! My Maine Coon had some matted hair and wouldn't let me get the knots out (there…read morewas a lot and I was afraid of hurting him). Laura's Pet Grooming gave me an appointment the next day and I sat there while she removed them- she was amazing!! It didn't take much time and she cleaned up his undercoat and he looks great! A few other groomers told me they'd have to shave him to get the knots out - I'm so thrilled she could do it without shaving. Plus, he didn't even make a whimper when she was removing them. She was very caring, kind, and gentle. She has great prices too (half the price of the other groomers I called). I highly recommend Laura's Pet Grooming!!

My Norwegian Forest Cat, Claude, was REALLY matted. Laura was so patient and calm! We all made it…read moreout alive and didn't even have to call an ambulance!

Great communication, Shannon was great with my dog. Fair prices and flexible scheduling.read more

Sarah and her team have been caring for our Sally girl (black Lab mix) ever since we adopted her in…read more2013. Pet Sitters LLC staff are reliable, friendly, timely, professional, and very kind to animals. It's clear almost immediately they love what they do and they love their clients. Sally gets very excited to see Sarah and even gets excited when we ask her if she's excited to see Sarah! We never feel stressed about working with Sarah and her team. I trust them implicitly and am thankful we stumbled across her several years ago. Thank you, Pet Sitters, for taking care of our girl and our community's pets. P.S. If there were more stars, I'd use them.

I have been using Grateful Dog Walkers for years now. While I understand everyone has their…read morepersonal favorites, Liam is mine and definitely my dogs. Often there are one to three dogs here at any one time and whenever they hear the name Liam they run to the door and greet him as a long lost friend whom they love. I have often asked at the last minute for him to get them, board them or just keep them for the day and never ever has he said NO! He is always willing to accommodate and go the extra mile even arranging for one of them to get groomed at his house while I was ill. I know the transition has been a bit chaotic but I also know my dogs have not suffered one bit and absolutely love their time with him.

I was a big fan of Grateful Dog Walkers... But the best thing about them is no longer there…read more.. Mackey Scanlan. Not only was Mackey, a consummate professional, he truly loved and cared for my pets, as though they were his own... And, he treated my home as though it were his own. Unfortunately that wasn't something that wasn't upheld by the rest of GrateDog Walkers in this area. I had serious issues with Liam SEVERAL times. I specifically told him that any new person needed to be introduced to myself and my husband, as well as our pets prior to coming into our home. This is something that we do with ALL contractors. It is an industry standard. It did not seem to be an issue when I discussed it with Liam... however, it was completely lost on him when on more than one occasion, he had somebody completely different, show up at our house at the wrong time whom we had never met! I called Liam, and I was assured that Mackey would be the person who would then come back. I actually had to contact Mackey directly to ensure that he would be there the first time this occurred. The second time this occurred, a new person showed up that I had never met, locked a cat who was on Prozac in our bedroom, who, then ripped up a bedroom carpet... Liam claimed that this was impossible, they would have never shut the door, but we were out... This is not some thing that Mackey, who was very familiar with our pets, very familiar with our home, and very familiar with our routine would have ever done. Trying to discuss the matter with Liam, he took absolutely no accountability, and actually put the blame back on me. I have had numerous issues with billing, I've had to reach out on more than one occasion because of it. It's just all very haphazard and unprofessional. It's really sad, because the place where I get my dogs groomed recommended Grateful Dog Walkers specifically because of Mackey, and I got them several new customers because of Mackey... We have all left now. What's worse is, I had actually purchased a gift card for Mackey, and when he could not come to my home, Liam had stated he would come to my home and handle my pet for me. I agreed to that. Liam actually stated that he had picked up the gift card and was going to deliver it to his employee Mackey. I checked with him on three occasions after the last pet visit, he had no clue there was a gift card, no clue of the amount or where it was purchased to. Clearly, Liam kept the gift card for himself. I have no use for such unprofessional persons, the entitlement is beyond reproach. I have a second home, and a very large upscale community, I had very strongly recommended this group, and I am now very strongly recommending to all of my friends and neighbors not to use them until they replace Management here. Smarten up folks! You let an honest, hard worker who brought in clients go to keep someone who sleeps in, doesn't return clients calls, and when they do, berates them and is insanely unprofessional. This is the absolute best example of the Peter principal that ever was! GO ELSEWHERE!! PS notice that it's Mackey's name that is complimented on other reviews... Take the hint people! either clean up your act down here, or simply keep your flagship operation in the Baltimore area