Wish there was a way to give 0 stars. Redfin makes your local DMV look positively efficient. They have a great website, but woe on those who think that the agents care enough to even try to sell your property. Worst of all is the staging sold by their "concierge service." DONT GO WITH THEM. They removed and threw out my $4000 curtains and blinds, and when I complained, replaced them with $20 cheap-ass curtains from Target! Nothing against target, but cmon! Anyway, I ended up firing them and getting a real agent who, while expensive, was at least interested in selling the property. read more

This actually should be rated at zero stars but the system does not allow for it. I am in the process of selling and purchasing my next home. A Redfin realtor with whom we dealt with was very unprofessional, Inexperienced and was unethical. This particular agent was insistent that we remove any and all contingencies for our home that we are selling so that we could move forward to purchase a home that his seller was selling. What in the world is this agent thinking?? Pressuring people to push forward with a purchase and place myself in a situation where I would have two mortgages to pay. What agent in their right ethical mind would even suggest such a rookie move? Do not go with agents that would pressure you to place yourself in a financial burden. They are not a tax person such as an E.A. And one should consult a tax professional before ever listening to an agent telling you to doing such an act. That's what you get for discounted service gets you unprofessional unethical and an agent who ends up losing a deal and now having to lower their listing price!!! read more

Bit of a mixed bag. We bought and sold with Redfin. Buying side: Our assigned agent, Jordana G., was very responsive and easy to work with. That being said, it becomes clear that conventional realtors don't really want to deal with Redfin, and there were minor issues along the way that were easily dealt with. San Diego is insane right now, and it was thanks to Jordana's suggestion that we decided to move to Riverside County, where we are getting a house that is 3 times larger, at a cost of 65% of our selling house, with no HOA and a pool in the backyard. The escrow co. that Redfin uses up there is borderline incompetent and caused many problems, be warned. I recommend Jordana in particular and I'd say it's worth a roll of the dice because of the lower commission rate, however it depends on where you are in the county - Jordana only works in North County out of the Carlsbad office. We were not impressed with the other Redfin who showed properties to us closer to or in the city. Selling side: A mess. Initially we were assigned an agent, Tamara M., based in the SD office. She was VERY difficult to work with and is very bad at coming up with appropriate sale prices in this crazy market. She kept making a big stink about our poor location and lack of multiple offers. Hello. We are in Mission Hills South off University Ave., and in fact received an above list offer the first week (buyers bailed for a larger house after putting in multiple offers-can't blame them). Other offers were at or below ask. We asked Tamara to raise the price and she essentially refused. We were well aware of the comps in our vicinity but she kept harping and saying that if anything we should LOWER the price to get it sold faster. Um, no. I started dreading each interaction with her. In fact, if you read her reviews on the Redfin site it becomes clear she has a bias against city homeowners, as all of us have left bad reviews for her (we could not, for reasons that will be made clear), while more suburban sellers gave her positive reviews. So we asked Jordana what we should do and she was very proactive and had us on the phone with the office manager/broker within the hour. We requested a new selling agent and informed them that if the house didn't sell quickly we'd be cancelling our sale contract with Redfin. In fact, we wanted to de-list and re-list at the higher price we are sure our house was worth. She assigned us Katie G., who also counseled us not to raise the price, however she was much more responsive, efficient, more professional, and more courteous. She got us multiple offers within 10 days, one of them $20k over asking and with pre-certified mortgage, so we went with that. It's very telling that the appraisal came in at the offer price - another indicator we were asking less than we should have. And then we ended up having to credit $5k back to the buyer at close for "requested repairs" even tho we had made clear house to be sold AS IS. Not ideal. Re: Showings - they have a special app platform they give you access to. This means YOU, the seller are doing all the scheduling. It annoyed me to have to be doing so much of the work myself. In fact, aside from a few email and Redfin app blasts, which appear to be automated, I did all the work myself. It was like having a part-time job, and there was a learning curve associated with it that was unnecessary. Really, your agent should be doing this at these prices. Re: Pricing issues - the comps near us that were on the market at the same time have all also closed, however I see that 3 out of 4 closed at $50-150k above asking, which tells me we were right and should have raised our price when we switched agents if not sooner. A note about "concierge premiumm service" - don't bother, it's not worth it and will eat away at what you save on the commission (we declined). Therefore I would not recommend Redfin San Diego to sell your home. Go with one of the local heavy hitters. The realtors who showed our house the most were from Coldwell Banker and eXp if that helps (and eXp repped our buyer). Because Redfin agents don't really work on commission they are not as incentivized to raise prices, it literally seems to not matter to them. Lastly, I have asked Redfin to remove pics from the MLS because people are getting scammed on Craigslist using our MLS pics and showing up at our door asking when the rental is available. They said nothing they can do. N.B. I was able to remove them myself from Zillow before releasing our owner claim, but Redfin I could not. In general, if you own a home here in SD, tell your realtor: -NO open houses/by appointment viewings only -Pre-approved buyers only -Limit showing times to a schedule that suits you and give yourself 2 days off per week to clean and to rest, you will need it. And don't use Redfin to sell, not worth the savings on commission.In north county and looking to buy, highly recommend Jordana G. out of the Carlsbad team, she's a gem. read more

Cheree Bray was the listing agent on the property we bought. She was very unresponsive, and did not do many things she was supposed to (like cleaning up sellers junk, and disposing of the dead animal on the property). I guess you get what you pay for. Use a discounted realtor, get discounted service. I have worked with many realtors. She has been the worst. Glad we are listing our house with someone else. read more

I find the home value service to not be accurate or logical. My condo building has 11 units that are 500 sq ft - the Redfin values for these units in the exact same building vary by over $100K. It is 2 story building, no substantial views, no room additions allowed; same amenities, etc. When I went to do an Owners Estimate, I wasn't offered a unit sold in my same building recently as an option to select as a comp; vs older sales of other units in nearby complexes but which had no washer/dryer and or no garage parking. Meanwhile Zillow had all the same sized units in my building in a far narrower range of values & offered up the unit sold in my building as a comp, first up. (makes sense). There is a glitch in this value estimating system which is supposed to be the most accurate. Zillow beats Redfin in how it values units of the exact same size in the exact same 2 story building. I was kind of surprised in how off base it is. read more

Do your homework before listing with Redfin! We had positive interactions with 2 agents in the past, until this past one. The agent came over to our 5BR/3BA 2,200 sq ft SFH in West Olde Carlsbad walk to the Village & a mile to the beach. He told us he would price it at $700-725k max. given the softening market etc. I showed him 5 comparable 4-5BR homes within blocks all going for $1M-1.5M. He kept saying our home was old, run down & too close to the freeway etc. All the comps he showed me were 3-4BR and in other neighborhoods where apartments & rentals are the norm. We felt he was just trying to list & sell our home ASAP to maximize the volume of sales given the economics of Redfin's approach to 1% commission RE. I looked him up and all of his sales in 2018 were far inland outside of Carlsbad. We felt misrepresented by the whole interaction with this agent. Do your homework before listing with Redfin! read more

I hired Jeremy Beauvarlet from Redfin after interviewing a total of five agents. Jeremy was by far heads and shoulders above the rest. His knowledge of the market was impressive. But most impressive was his comparative market analysis. He dug down into the specifics of each comp compared to mine so we could maximize price. And maximize we did. All the other agents recommended a price anywhere from $50k to $30k less than Jeremy. I would have left a lot of money on the table if I had listened to them. We priced my house aggressively, $100k more than anything else had sold for in the neighborhood. But I had a superior view lot with direct canyon access and a home in pristine condition. We were in escrow within a week for above asking price. Many agents will say you don't get the same service from Redfin because it's a discount agency. I only paid 1% to them instead of 2% or even 3%. But the service I received was better than full price firms. I have bought and sold 14 houses in the last 15 years so I know great service when I see it. I think real estate is agent specific so I can't speak about any other Redfin agents. But Jeremy is the cream of the crop at what he does. My total commission was 1% to Redfin and 2% to the buyers' agent for a total of 3%. Why anyone would pay more than 3% or 3.5% is beyond me. You won't get any better service and you will save thousands and thousands of dollars. read more

I live 12 miles from Redfin San Diego and requested a Redfin Realtor contact me. I was contacted by a Redfin Realtor 120 miles away from me in ANOTHER COUNTY! WTF? Stay away, it's simply a numbers game and you as a proscpective client are simply another number. I'd avoid Redfin at all costs, they are ice cold number crunchers and could care less about peronsal service. read more

We have sold and purchased a home in San Diego with Redfin and couldn't be happier. Their business model is such a step up from traditional realtors. We have recommended Redfin to friends for years now, and no one has been disappointed: ) read more

I was searching online for homes in San Diego, when I came across the Redfin site. Although they have their own listings they also cover the mls. When I wanted to see one of the listings, and the listing agent couldn't accommodate me, I had the good fortune to meet and pair up with Kristin Lopez, one of Redfin's buyer's agents. Kristin was fantastic from the start. She was knowledgeable about the area, and the market. She worked with me over the next few months, one weekend arranging for me to be able to see 20 houses over the course of 3 days! When I did find the house that I wanted to buy, Kristin helped me every step of the way in a rather complex purchase process. She advised me, fought for me, and talked me off the ledge when it was necessary! This was the 8th house that I've purchased, and by far the most difficult transaction that I've encountered, and yet I still got a cash rebate at the end! Kristin started out as an unknown realtor, and through this process has become a valued trusted friend! If there were more than 5 stars, she would get them! read more

Redfin agent Jamie Bennett showed her client my property and left the doors unlocked. My neighbor noticed the open doors (thank God) and called. I had to drive 30 miles to my property to lock it up. When I called Jamie she said "I couldn't figure out the locks." So if she can't figure out how to lock a door and protect someone's property, then I definitely would not want her completing an important business transaction for me. I guess she was in a hurry to her next big deal and didn't have the decency and professionalism to call for HELP! I trusted Redfin as I have trusted all real estate company's during the sale of my home to secure it upon leaving to protect my property/valuables. All she could say was "sorry." Sorry doesn't cut it and I would appreciate it if all Redfin agents stay away from my properties. read more

We have our house listed with our Realtor/Broker (who is great by the way), and an agent from Redfin asked if he could show our house. The Redfin rep was informed that we have indoor cats and to be careful and not let them get out. Well, much to our dismay, one of the cats was let out and locked out. Fortunately, I found him but not until after he had been out for over 2 hours. On top of that, they left their trash in one of the rooms during the showing! The agent was notified by our agent but did not even have the courtesy of returning his call. If I could give this company ZERO stars or less than zero I would not hesitate. TOTALLY UNPROFESSIONAL, AND RUDE! Get yourself an honest Realtor and avoid these clowns. read more

Lea Zeigler was great to work with. Always responsive and answered all my questions every time. Made the buying home process much easier! Redfin app is easy to work with and made everything much easier. read more

I bought a home with a Redfin agent, Lisa Manuccia. On the listing, it said there would be a return of over $1,500 back to me after purchase. I relied on that. After moving forward with the purchase (I paid cash for the home) she informed me that it was illegal to give a refund back to me because I had purchased a "foreclosed" home. What? Huh? I spoke with Scott Nagel, a VP in the company. No satisfaction, and I had to hound him to even return my messages. He just tried to ignore me. The last time I spoke to him I sent him a document that showed there was an opportunity to make this refund to me legally. He said he would have his legal team "review it" and get back to me. Never heard from him again. Now, even if it is true that the funds can't be paid to me "by law" based on foreclosure, anyone doing business with this company should understand that they advertised this home as a foreclosure/short sale AND advertised a return of $ after the completion of the sale. Apparently they lacked the knowledge of this "legal" faux-pas, which is NOT the company you want handling your home sale. If they didn't know this, what else don't they know? And even though they caused this situation by apparently making a false claim on the advertising of my home...they took ZERO responsibility and just made excuses. Next time, I'll go with a team that has some class, and professionalism. read more

Jeremy and his team are AWESOME! They attended to any question day or night, and trust me... we had a lot of questions. The response to a question was always timely and with great detail as to ensure we understood everything. The closing on our home was not typical by any means, and Jeremy was with us in every step of the way to ensure our requirement of a smooth closing with no hiccups was done without any troubles. It was evident throughout this process that Jeremy was 100% looking out for our best interests. He knew and understood all aspects of the legal requirements when things got questionable, and if he didn't know the answer, he was quick to get others involved and to get timely answers from them as well. I was very impressed by Jeremy. He knows his stuff very well and it was evident. THANK YOU! 10*s without question! PS, if Jeremy gives you a recommendation on anything, take him for his word. He has created a network of what I have found to be of equally amazing services. From his lender recommendation, to insurance providers, etc. they have all been top notch. read more

In one sentence: Jeremy made buying a home easier than taking a nap after Thanksgiving dinner. I cannot express my gratitude or appreciation of all that Jeremy did. He's very sharp and gave great and timely advice. I honestly I would not be moving in to this house if I had not had Jeremy helping and advising me along the way. Jeremy is upfront, honest and he calls it how he sees it. A serious breath of fresh air in a real estate industry full of used car salesmen. Having an agent you can trust and enjoy working with is invaluable when making one of the biggest decisions of your life... Jeremy knocked it out of the park! read more

I just got my $5400 rebate check for my home purchase. Woohoo! Time for a review from a happy Carlsbad homebuyer. Redfin is the upstart start-up realty service that, in exchange for you doing some mouseclicks and legwork, rebates about 1% of your home's purchase price to you. Their website is magnificent, with access to the whole MLS and extensive search capabilities. Naturally, other realtors despise Redfin, because Redfin dares call their exorbitant commission structure into question. (The Redfin CEO reported that "people sent us e-mails saying someone would break our knee caps so we'd better watch it.") So if you can forgo some realtor picking homes for you, and those endless tours in a mauve Cadillac driven by someone sporting a mustard-yellow jacket, Redfin is probably for you. PROS: - 5400 in advantages, in my case. And that check came in the mail within 10 days of closing. Yaay, new floors! - That aforementioned website, and Redfin's daily email updates of new properties in my search areas that met my picky criteria. - The non-pushy nature of my Redfin realtor (Jessica) and her staff, none of whom who tried to sell me a place I didn't want. - The pure dedication and availability. I'm not sure what day of the week Jessica had off. I don't think she takes one. - Doing most of the paperwork online through e-sigs. CONS, because at this time you wonder why the mere, lowly 4-star rating... - I think Jessica could have been more pushy in negotiations. The seller was an overcaffeinated, heinous beeyatch, and her realtor was too. The problem was that Jessica was just so damn nice and respectful to everyone, including the opposition. The seller was in a situation that offered us an excellent negotiating position, but I think my realtor didn't fully exploit that edge. - Jessica didn't attend my closing ceremony at the escrow company. I think realtors typically do that. I had to research a couple things I was signing, so the closing probably went a little longer without the realtor than with. Overall, I'm happy -- and happy to remain in the Center Of The Universe (just a few blocks down the street from before, yaay) read more

One word. WOW!!!! How lucky were we to have the opportunity to work with Victoria and Redfin? She has been nothing short of amazing from beginning to end. I knew from her previous reviews that we had a great advocate in our corner and we totally did. When she took us on our initial tour of the first 6 homes we were interested in, she was brutally honest with every house. She voiced her concerns with each property and what she saw as a potential issue. She was basically looking at these homes as though she was the buyer herself. What a breath of fresh air. We knew right then that we could trust her. Victoria spent countless hours on our file, writing up offers, drawing up paperwork, communicating between the agents, and answering our endless questions all hours of the day and night. There really isn't enough words in the world to describe how much we love this girl! When she couldn't make it to the additional showings, she always left us in capable hands. The associate agents were just as courteous and honest. Victoria and her supporting cast (Kristen, Lauren, Michael, Brett, and Laura) were an incredible group to work with. They got us same day showings to homes like it was no big deal, sometimes within a couple hours! I would recommend Victoria and her team again in a heartbeat. If you get the opportunity to work with Victoria, consider it as winning the Real Estate Agent Lottery!!! Thank you so much for helping us find and secure our forever home! And even now that escrow has closed, you're still checking in on us and assisting us. Can you be anymore AMAZING?!!! WE LOVE YOU, V!!! read more

We used Markee Lashley from Redfin Real Estate in Carlsbad, CA. Markee was excellent to work with on the sale of our condo in Carlsbad. The whole Redfin team was excellent to work with getting our condo on the market. The flyers they made were high quality and showed the condo beautifully. Within a week we had a buyer for our condo and we closed escrow today. I would highly recommend using Redfin for your real estate needs. read more

We enjoyed working with Tamara from Redfin greatly in the sale of our home! She made the process so easy for us from telling us what we had to do to get our home ready to list to getting all the documents ready for us. My husband and I couldn't say better things about her! She was so prompt and efficient and we are so thankful that we got to work with her as a real estate agent! We would recommend her to any of our friends who are looking to sell their home. We also worked with Tim Ehlers from Redfin to purchase our new home and also cannot say enough nice things about him. He was extremely thorough and made sure everything was properly done and made the whole home buying process so easy for us. We are extremely thankful that we decided to go with redfin!!! Thank you!!! read more

The business model for Redfin is fantastic and I can't believe that this is the ONLY real estate company that works this way. Redfin takes the pain out of real estate transactions and I recommend Redfin to everyone I know. The company offers a customer service driven bonus model rather than commission based for their staff, so customers receive excellent customer service. Plus, they take a reduced commission on sales and offer a 1% commission refund on purchases. Hands down the best real estate company around. My husband and I have worked with Redfin on multiple transactions (2 home sales and 2 purchases). The agents and staff are all incredibly professional, nice people who truly have their clients' best interests in mind. Stephanie, Anthony, Erin, Brenda and Nicole were the main people we worked with recently and I am beyond impressed by the team's performance. Hopefully we won't move again, but if we do, we will be using Redfin. read more

Once you have a Redfin experience you will never again lose money by going the traditional route, and you will wonder why it took you so long to find them (highly recommend Cristian Crabb). The real estate model is broken, but due to the infrequency of which people do these transactions they become easily scared off. Traditional agents hate Redfin because it has created competition that ultimately delivers better results/service at a cheaper cost. Why should anyone expect to pay $30,000 (500K home with 6% commission) to do paperwork you could do for yourself with a days worth of training? Add that fact with the one that most people "house shop" online anyway which costs an agent nothing. The other paradigm shift (at least for real estate agents) is that Redfin agents are compensated based on YOUR satisfaction and all reviews are public. They aren't incentivized to have you buy a home for high dollar and to do it quickly so they can move on to the next client. I have bought and sold multiple homes is various areas, and before every transaction I look to see if Redfin is in that particular market first. read more

If you are looking to buy a home, work with a real agent/brokerage that does their job and actually represents you. Redfin agents don't work off commission, so they are not motivated and often take the easiest/laziest route. Be prepared to manage your realtor and the entire home buying experience. If you're not careful they will screw you over. read more

I bought a home listed by Redfin. What with the market being tight, I bought the home "as is." I did a walk through, and everything looked good. Redfin contractors had done what seemed like a nice job sprucing up the place. I would advise against doing what I did. A major issue was that the home was repainted, but what they did was paint latex over untreated oil -based trim. As a result, the latex is peeling off in strips. Resolving this is much more work than repainting from scratch. Similarly, the kitchen cabinets were painted, but the paint is so thin that it scrapes off as soon as it is touched. Light switches were installed upside down. The toilet was pulled out to put down flooring and the toilet seal between the tank and bowl was broken in the process, so I had to replace the toilet. When I went to clean the patio, the patio was splashed with paint from the remodel and I couldn't get it all off even with a power washer. At COE, I was not provided with a key or remote for gated community and had to pay $150 and wait for 3 weeks for easy access to my home. I would still buy the house, but keep your eyes open. The fix up, at least in my home, was very superficial. You are better off getting a house that isn't fixed up than buying one that is fixed up in a slapdash manner by Redfin. read more

After a few homes under our belt, my wife and I found the Redfin experience very refreshing. No pressure selling, great tour recommendations and they are always available to answer any questions. We closed on a house with them, and found the entire process to be very seamless (with a 14 day close no less). read more

I purchased my home with redfin as my agent, the agent I had told me not to ask for repairs to be picked up by the seller as "they were minimal". It's now been a year and over 50,000 in repairs and still counting. The home was "spruced up" with major flaws covered up. I would NEVER recommend using redfin, specifically Ixie Weber as my agent. Buyer beware. read more

This review is for Jim Tyner of Redfin: Jim took a very tough situation (FHA loan combined with a finicky seller's agent and numerous delays) and made us feel comfortable with the process the whole time. His experience was absolutely invaluable navigating the sale from start to finish. We highly recommend Jim and would refer the closest of our friends to him! read more

Oh please! What can you say about mild-mannered Matt that hasn't been said...he comprehensively completed the whole process in spite of a few small snafus beyond anyone's control, with finesse and calm assuredness. As one pro to another, having him handle my personal property as a final liquidation among all other previous investments I've made, I could have used him about a decade earlier. Kudos to him and his team, he will go far in this industry. Incentify him to stay quickly, or he may end up owning the company within a decade, he's that intelligent. May the Lord richly and mightily bless him and his this year! read more

This is a painful review to write for me. On the one hand I love Redfin; their business model and the direction they are taking real estate. On the other hand you have the people that that are involved with the transactions. My kudos to Redfin and Redfin's representative Justin. My complaint is with Diana Dupree. Buying a home is a stressful endeavor. The agent is supposed to make it easier and better, after all that is what they get paid for. Diana, was a reactionary, unprofessional, bordering on hysterical impediment to my process. Long story short, we had some delays to our escrow and I was to miss my move in date by several days, In the interim, the seller's family dropped off the key the day before our loan recorded and allowed us entry to the property/ We were living in the truck at this point. Diana, who was usually difficult to contact, took it upon herself to come to the property, yelling at me about tresspassing and "you know the family only gave you the key because they thought the loan recorded" _not my problem, and blocked me in the driveway while we unloaded and she stormed around like a hen in a hurricaine. She told me that the family did not have the right to give me the key?? - also not my problem. I told her I got the key from their son when he came to pick up mail that day. She told me that " I should know better" and that "the family was very upset that their son gave me the key" - also not my problem. I said 'well what does that mean? what do you want me to do?' She screamed at me, "your tresspassing!" "We will just see" and went to pout in her car while making phone calls. She had collected the lock box, and her Redfin sign and was just blocking me in the driveway. I beeped the horn and was just about to call the police to have the shrew removed for blocking us in when she moved her car to the street and went on making phonecalls and glaring at us. What a piece of work! We went about finishing our moving while a cleaning crew readied the house. The loan recorded that afternoon and I never heard from that crazywoman again. She was clearly experiencing some type of break, I remember asking my wife where we packed the pepperspray as I seriously thought she would have to be subdued at some point. Remember ya'll Diana Dupree - psycho agent. REDFIN good DIANA DUPREE not so good PS, nothing came of any of her histrionics except this review. read more

We were first time homebuyers and buying a home was pretty tiring and stressful, but Jeremy Paul was very helpful throughout the process. All of the assistants that showed us around were also very accommodating. Thanks to everyone involved, we LOVE our new home! read more

I recently worked with Rebecca Roman on a real estate sale. Rebecca represented the sellers. My team and I helped the buyers with their home loan. From the very beginning, the level of professionalism exemplified by Rebecca and her team was astounding. All phone calls, emails, and text messages were responded within one business day. Any buyers requests, contract obligations, or simple questions were handled tactfully. The business transaction with Rebecca Roman and her team proved to be seemless, smooth, and successful. I would recommend Rebecca Roman to anyone looking to buy or sell their home. We look forward to another opportunity to work together in the future. Sincerely, May Nguyen of Supreme Lending read more

The Redfin company knows how the real estate model should work. Customer satisfaction is their goal, not pushing a sale to receive a commission. Their website is free, user friendly, and updates often so the information is very current. There are agents that just tour the homes with you, a real estate agent you are assigned to, and a transaction coordinator who sets up a timeline with the important deadlines you must meet once an offer is accepted. I never received that type of service and attention when I purchased property with the traditional real estate companies. We toured homes with Redfin for 2.5 years until we found our home. I cannot imagine a traditional real estate agent who would be patient enough to wait that long to close a deal! The tax free rebate we received was also big plus. I highly recommend this company. read more

We enjoyed working with Alana from Redfin. She was awesome, very friendly, valued our choices at every step. She made the whole process very straightforward and easy. read more

Matt Porter came highly recommend! He was prompt, professional and polite. Redfin has the best technology platform around and awesome staff. Matt provided excellent advice for both listing and buying. read more

Working with Julie was great. She was highly professional, always listening closely and making sure our needs were being met throughout the purchase process. In a competitive market, she made sure our offer was front and center while always advocating for us. The short escrow made it imperative for everyone to move quickly. Julie was extremely responsive no matter what time of day, and handled all the project pieces efficiently, never loosing her cool (even when things got a bit complex). Her friendly manner put everyone at ease. She's amazing! read more

A true millenial company...handed over to multiple people, it is really taking the personal out of real estate. It is a computer system that is marginal, you can get as much information from Zillow, and then whoever is available helps you, sort of like going to a fast food restaurant and the person presses the burger button, a conveyor belt approach, they try to pretend to be personal to put a face on the computer process, but they are trying to take people out of the equation and it felt very impersonal and phony, they aren't good at the social part of a deal which is the most important, they are good with computers is about the best I can say. read more

I would never want to list with Redfin. As a buyer trying to get in to see a house, they just kept giving us the runaround. They say no hard sells, but they want to not actually go to the property and meet somewhere else for a chat first to presumably extol the glories of Redfin. Hard pass. read more

Kyle Crabb is by the far the best real estate agent we have had the pleasure of working with. We have used several agents over the past 10 years and Kyle is the ONLY one we would recommend. He is very knowledgeable and experienced which gave us complete confidence in his abilities. Kyle is very honest and we often looked to him for advice during our transaction, knowing that he had our best interests in mind at all times. He is extremely reliable and we knew that we could count on him to keep things running smoothly. His patience and calm nature helped to manage our stress levels and expectations. We are very thankful that we met him and had him on our side. We will absolutely be working with Kyle again in the future and highly recommend him! read more

Ashley Cochran-- We loved working with Ashley. We weren't even planning on buying, just met Ashley to start looking and within 5 weeks, we closed on a house we loved. she was super responsive, direct and honest, and represented our interests and preferences. Highly recommend her! read more

I found Jeremy through Redfin's website when we were looking to buy in CA. We were also going through Redfin for our sale in VA. Jeremy established a connection with us very quickly and even did a few video tours with us through some properties in CA when we were still in VA. His advice to fly out if possible to look at homes during a couple of "slower weeks" in CA was so key in us finding our beautiful home. We had 4 days to find a home which was fairly stressful. Jeremy was very calm and very professional throughout the process and helped us maximize our time. We also worked with a couple of associate agents to view homes and they were equally as good. Jeremy was always available to answer questions and gave some great recommendations for other vendors. We have truly felt that we have made a lifelong friend with Jeremy. Thanks for all you have done for us. We highly recommend Jeremy to you. read more