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    Redford Building Supplies

    5.0 (1 review)
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    9 years ago

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    Menards - Generac pickup

    Menards

    (83 reviews)

    $$

    Store is always clean and well organized. It's big. A lot to look at while you shop. My most recent…read moreorder was an online purchase that was delivered by door dash. Delivered the next day as requested. The only issue was after the initial order update, there were no more until the package had been delivered. Not a big deal. I like this store and will definitely return.

    December 5, 2025 Menards - Livonia, MI…read more12701 Middlebelt Rd, Livonia, MI 48150 Attention: Chris F. & Team I placed an online order and went to the Livonia store for pick-up after receiving a confirmation stating the order was ready. When the associate brought out the items, two of them were incorrect. After the associate verified the mistake, I was asked to wait while he retrieved the correct products. The customer service issues I experienced include: Incorrect items were provided despite the order confirmation indicating they were in stock. I waited while the associate attempted to retrieve the correct items, during which multiple other customers were able to retrieve their orders without delay. After being told the items were not in stock, I asked to cancel the order and was directed to Customer Service at the front of the store to process a refund, instead of resolving it at the pickup counter. Manager escalation did not result in any solution or goodwill gesture for the inconvenience; I was told nothing could be done. No alternative solutions were offered, such as shipping the items to me, which would have prevented additional trips. This experience reflects a breakdown in order accuracy and basic customer service. I hope this feedback is used to improve the pickup process and customer support. The purpose of choosing this location was the online indication that the items were in stock and ready for pickup.

    Redford Building Supplies - buildingsupplies - Updated June 2026

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