Incredible workmanship. Incredible people. Simply outstanding in every way. We will continue to…read morework with them as we transform our home.

Our experience started off well. The showroom staff was friendly, knowledgeable, and helpful during…read morethe selection process. Unfortunately, everything after that was frustrating. The installation process was long, disorganized, and full of unnecessary delays. The person who came out to measure forgot to template the riser for our basement bar, which immediately stalled the project. Later, (after one rescheduled install due to staffing issues), an installation crew refused to enter the house after being instructed to use the basement entrance in the back. They left without completing any work. That decision alone pushed our remodel back another two weeks and disrupted the schedules of our other contractors. When installers finally returned, it was around 5:00 p.m. just before the Fourth of July weekend. Instead of simply completing the job, they immediately started making excuses about why they couldn't install the riser and suggested another reschedule. Fortunately, my painter was there and called them out, making it clear there was no reason the work couldn't be completed. They ended up installing it, allowing the rest of the project to finally move forward. If you're coordinating a remodel with multiple contractors and working on a timeline, I would not recommend Hard Rock Stone Works. The lack of communication, poor project management, and repeated delays turned what should have been a straightforward installation into a frustrating experience.

The customer service is terrible they didn't seem to be interested in helping me. I went there…read moretrying to find a sink in the original color, but they only had white or off white. I only went there because I had special ordered original colors in the past. Then they wanted to sell me a cabinet, I seemed to be the "a big joke" to the three men.

Forgot to review a few years ago! Ordered shower doors and custom made counter tops. Showroom can…read moretake some time, to get a salesperson, but after that - most was decent. After 2 years shower doors were leaking a bit at bottom of door. Needed a replacement strip for the bottom. Went in, they found the part - couldn't find the price for it , after looking for a while - they just comped it ! Nice !

Bummer - 5 stars became a 2 .5 Rob was great to work with- found a great reasonable granite for a…read morebasement remodel. Didn't want to break the bank . After installing- looks great. However 2 electrical outlets were not reinstalled- tried my best - can't get them in, or power restored. Called rob - said not their problem- but he can get another company out - at an up charge . Seems like granite need to be cut a bit more .

We had scoured the internet for granite slabs and after visiting several shops found one we loved…read more My contractor had worked with a different granite supplier and they gave us a price, it was outrageous! I loved the look but not the price. I was driving by and found this shop. I went inside and met Brandon he showed me their granite selection, they had fewer choices but they had a sample that looked almost identical to the one we wanted. Brandon said I would be happily surprised by their quote. I sent them our dimensions and boy was he right. They offered a much more affordable price. Needless to say we placed our order, the gentleman came out and measured the space. Within days they were giving us an installation date. Ryan and Austin called and were here within half an hour. They brought in the granite, drilled a couple holes for faucet and garbage disposal button and installed each countertop. We needed a couple pieces throughout our kitchen, they did a great job making sure the process went smoothly and without making a mess. They made everything was cleaned and installed properly. We are thrilled and will highly recommend this company to anyone looking for tile, granite or other stone work.

Laura Potter at the Kurtis Utica location is amazingly helpful. I came with so many questions about…read morehandles and knobs for my kitchen and bath remodel and Laura was so patient and helpful in explaining just what I needed to consider when making my choices. She helped me visualize the options in several different ways and by the end of my meeting with her I was confident with my decisions and armed with information to make the installations go perfectly. Laura Potter was simply marvelous.

Very disappointed with the workmanship. Shower tile slanted away from the drain. Had to rip out and…read moredo over. Now after shower water drains into main bathroom floor. Call for repair and told shower door installer will not come out to repair until after COVID. They had no issues to install last summer but now they won't repair.

I highly recommend Complete Kitchen Design. Bill, Joe, and the rest of the team were great to work…read morewith. When we moved into our house, the kitchen was outdated. It had the original cabinets from the 1970s. The shelves weren't even, and there was barely any counter space to work with. We knew we wanted to replace all the cabinets, get quartz counterop, and upgrade the layout to be more functional. We called another competitor first, and they quoted us that the bare minimum of what we were asking for would be over $45,000, which was more than twice our budget. When we met Bill, he wasn't pushy or salesy. We told him our budget and what we were looking for, and he was able to meet every expectation. It took about 8 weeks for our cabinets to come in/be made. Immediately after that, Joe and the crew came and completed our kitchen renovation within 2 weeks. My partner and I work from home, and the renovation did not disturb our workflow at all. We'll definitely be working with them again in the future when we update our bathrooms!

I have to say CKD and their staff are awesome. So precise, friendly and efficient. Nothing was…read moretorn apart until they were ready to start and finished the job right away. Had our kitchen done 25 years before and it took months to be completed (a true nightmare). Joe Allen was so patient with us because we had no idea what we wanted plus he designed a perfect change that we needed. Every morning he showed up to check on the job and even helped with moving out all our old appliances. I enjoyed working with his son who also help in picking out backsplash and colors. We were so pleased with them that I would call them again and highly recommend them. Whats nice you can tell they love what they are doing and their work shows it. Another quick note CKD was so fast at coming to give us a quote and very reasonable. Eileen S.

Mr. Backsplash just finished installing our handmade tiles in our kitchen and did a phenomenal job…read more We really needed his professional help to make this project work. Very professional and fun to work with; just the right people you want to do a job for you! This installation required creative thinking and the masterful hands of an experienced craftsman.

From the owner: Licensed and Insured…read more With over 30 years of experience with tile and stone installation, from new construction to commercial, and now to residential remodeling. We offer Custom Backsplashes, Kitchen and Bathroom Remodeling, Quartz and Granite Countertops along with a custom Cabinet line. Deal with one company for your home renovation.

Tony has a lot of patience as we kept changing our scope project. He is very good at communicating,…read moreresponding quickly and informing us the installation process the entire way. Once we were finally ready to start the job, Tony was ready to go, maintaining his timeline, and confirming with us the design aspects met our needs. The shower came out great and we will be using him for future projects.

Excellent! I found Tony to be not only very good at what he does, but also a very hard…read moreworker....often working longer days to get the job done! I also really appreciate how quickly he responded whenever I had questions. I will have him back to do some much needed painting for me!

Sandra is the best! Easy to work with, communicates really well! I needed some help, and she came…read moreto the rescue, I wouldn't recommend anyone else!

Went into this store , nobody knew anything of what I was speaking about...mentioned updating a…read morebathroom and tub area and spoke to a total airhead that was fixated on closing the store down for the afternoon and had no clue of what my inquiry was...BATHROOM renovation....aka...KSI...don't waste your time at this place...very rude customer service...

Recently we decided we were ready to move forward with changing out the counters and found Primo's…read moreon yelp. Mark was so informative and gave us a lot of information about all the different types of countertop options. The quote we got was very reasonable, and they threw in a new sink for free. We eventually picked a quartzite countertop and set everything up to have Primo's guys come out about 2 weeks later to install them. The installers arrived exactly when they said they would and got right to work. The entire process took them about 4 hours, including removing the old countertops. Primo and Mark were both so nice and answered all of our questions. I would definitely recommend Primo's to anyone who was looking to replace countertops!

Primo Granite installed 2-bathroom countertops in our home. The job was very professionally done,…read moreand the product is beautiful. The quartz countertops make our bathroom look like new. Thanks Luca, Primo, and Mike. I would definitely recommend them to anyone.