I needed the drive train fixed on my 1989 Harley-Davidson softail. They did a great job!read more

Been going there for parts and repairs for years now. Respect the man who own's the shop! customer…read moreisn't always right! That's why you came to a pro to help you because you couldn't get the job done yourself! Admit it and have a wonderful experience learning something. Above and beyond customer service and PERFECT work on every PROBLEM bike I have brought them to help me. So 5/5 and Im not going anywhere else!

I go here first when I'm looking for anything bike. Best pricing almost every time. They have…read moreeverything! Great people to deal with as well. Kudos!

I went there for the first time as a new rider and they showed me…read moreall the new items to make my bike my own. What a great team working there, very friendly.

I wanted to add a review to counteract some of the poor ones I've read…read more I went to this store last week and had a specific bike I wanted to look at. I was excited to go there as we live out of town and hadn't been there for about five years. I talked to Mike Szeles in the Triumph section and he was very helpful. He was familiar with the bike I was interested and told me had recently been down in Florida for a test ride on it. He was very knowledgable and helpful. He also told me about some of the similarities between the bike and some of the other models they carried. In the end he took down my name and number so he could give me a call when the models arrived. We talked for about five minutes. When I was looking in the clothing and parts sections I was asked if I needed any help. I bought some cable lubricant and the cashier was very pleasant. Overall, I had a good experience there.

Simon Armstrong is the best salesman I've come across. He wasn't even my salesman when I purchased…read moremy BMW S1000XR in 2021. He knows his product inside and out and has always been available to me for any questions I have. Blackfoot/Barnes hosted a ride to Nelson and provided guides along with Simon who himself is a talented rider. My next bike will again be from Blackfoot/Barnes no question. Kudos also goes out to Mark in the service department.

I am pretty satisfied with this store, always helpful people. Got some parts even though my bike is…read moreolder So far got all I needed, even some leather jacket I like it

Great Harley shop with a variety of bikes to choose from. The staff are great and customer service…read moreis fantastic!

Haley, the manager at this location, used explicit sexual profanity toward customers for no…read moreapparent reason including screaming repeatedly the phrase "you want to get f***ed up the ass?" - this was in front of minors during our visit. We arrived at approximately 5:30 PM, about 30 minutes before the listed closing time of 6:00 PM on Google. As out-of-town customers unfamiliar with the process, this created confusion when we were turned away shortly after arriving. We had driven about an hour and a half as a family, including two polite teenagers, to visit this location. We had been interacting with staff since 4 PM and were shocked when we arrived to be turned away. During the very brief interaction, Haley was verbally aggressive not only toward us but also toward at least three other customers, swearing and behaving in a hostile manner for no clear reason. When we calmly tried to explain the confusion around closing time, we were told she would call the police. I think we would welcome this. Somebody needs to hold this woman accountable. Please check your security footage for the way that she behaved, you need to manage this harassment of customers. The overall experience felt highly unprofessional, intimidating, and completely unacceptable for a public-facing business. This was one of the most shocking customer service experiences we have ever had in Canada. We would not recommend this location, and we will be following up to report this thoroughly as business leaders should not be acting like this. Especially 25 minutes before closing, threatening to call security on people and telling them to leave the parking lot. We felt very threatened and unsafe. It was insanity.

Paid $138 for 2 sensors and 2 bulbs. Returned them as they did not work, at this point, I forgot my…read morereceipt. I left the items with the lady attending to me. She kept it safe in their locker in my presence. I went to get the receipt but couldn't make it same day. I went back 2 days later to tender the receipt for exchange or credit, I was told they have trashed my items, NO REFUNDS, NO EXCHANGE, NO CREDIT!!! THIS IS UNFAIR!! I Went to their customer service page, left messages, nothing happened! Spoke with a rude lady there, their manager came to speak with me, no empathy, no help of any kind! He said sorry! Your money is gone! So this is how one can just lose money?? Shocking truly!

Good team of experienced professionals. Camera installation…read moreas per requested. Thanks guys You get what you pay for.

i have taken two cars to ARA this week for A/C work and am thrilled with how i was treated in every…read moreaspect - phone calls to keep me updated, clear communication, genuine concern for getting the car fixed and me happy, and a cost effective solution to boot. also excellent information was provided on my inquiry about stereo head units and subwoofers. no pressure either, just information that i need to make a decision. I dont know how anyone could complain about Brian T, he's a gem. Its hard to survive as a business if you treat people poorly. This firm and Brian have been there a long time, so something isnt computing. Thanks to the guys in the back too. Its been hotter than heck in Calgary and i'm sure they are overworked this time of year so thank you as you are an essential service for alot of people too!

My hubby loves Princess Auto. You can buy anything and a pretty good price…read more Electrical sub panel, generators, Auto parts, and more. It's definitely a man's word. LOL This trip we needed a moving dolly, flatbed dolly to be precise. -Very large clean -plenty of parking including electrical charging station

On Wednesday September 2nd I had the worst customer service experience EVER!…read more First I drove 20km to the NE Calgary Store to buy a charging dock advertised in your online flyer. I searched the store and finally had to ask an employee where it was (showing him the device on my phone). He asked for the SKU # which I found and gave to him. He said that location didn't have it, but the South store had 18. WHY ARE YOU ADVERTISING SOMETHING THAT YOU DON'T HAVE AT ALL LOCATIONS? We decided to drive to the south store, as we wanted to buy a couple. We drove another 20km + to the south store. I can see why INDEED.COM has so many negative employee comments. The first lady I talked to was terse and wouldn't even look at me (customers are an inconvenience I guess). The 2nd person said "I don't know where they are," and began walking away. I asked if she could find someone that did, to which she responded by going to a computer (in a huff). She asked for the SKU # which I gave her. She said they have them and they should be on the floor, but said she would check in the back. 10 minutes later she came back and said "I can't find them." Having gone out of my way to find and purchase the item, I asked for the Managers name. She said "Owen" but didn't know his last name. I went to the front till and asked another person, who also did not know (and also was visibly perturbed by my presence) and finally asked another employee who said his last name is Frank. Your inventory control is bad, but your customer service is even worse. There were customers AND staff that were not wearing face masks properly or at all. I can see why your reviews are generally negative and existing and former staff hate(d) working there. I have purchased a number of things from your store that I found on REBEE (online flyer)- I will never enter your store again. When retail in general is hurting so bad, AND THIS IS HOW YOU TREAT CUSTOMERS!? WOW. I will also encourage friends, family and others to NEVER shop at Princess Auto again. I am fiercely customer service oriented and this could/should have been easily addressed. So disappointed.