Just had transmission work on my vehicle and then I was told that the sway bars were replaced…read morebecause one was broke, I was not notified of that and didn't authorize the work and will never ever bring my vehicle back there again

Posting this a little late, but thought it important. I thought my transmission was toast, but…read moreturned out to only be a busted cv axle. Work was done quickly and at a very fair price. I would come back for future work.

I took my Cadillac CTS to Mike's after I started feeling every bump in my bicuspids! Turns out my…read moreair shocks were completely shot. They got me in right away, gave me a straightforward diagnosis, a fair estimate, and had everything fixed in just a day and a half. The difference is night and day - my car feels brand new again, SO SMOOTH! The team at Mike's are true professionals! Skilled, honest, and genuinely nice people who clearly care about doing the job right. I highly recommend them to anyone looking for a skilled team of trustworthy mechanics!

Hi, everybody this place is a joke.I'm bringing my car.Keep my car in garage for a year.Never fixed…read morethe problem.Charge me $600 dollars for replacing spark plugs stupid shithole, place!!

Bove has been super busy, but they still got me in within a week. They let me drop my van off the…read morenight before, so I didn't have to just leave it on the side of the road with the keys under the mat. They actually have a drop box, but since I got there right before they closed, they went ahead and put my van in the gated area for me. The next day was the repair. They diagnosed the issue quickly and still took the time to check everything else. Turned out it was a heater hose (which is pretty common in my vehicle). They had to order the part and do an oil change, but everything was done by 8 a.m. the next morning! I'm more than satisfied. Oh--and when you get your oil changed there, they give you 6 months of roadside assistance! How cool is that? The customer service is amazing--everyone's all smiles, and they don't rush you out the door. They're happy to chat or explain what's going on with your car. Amazing core values and great prices! . Just an all-around great place.

Straight shooters, honest, friendly, explaining things. Provided a ride so I didn't have to wait,…read moretoo!

You pull into Nelson's Imports, their building proudly claiming "Specializes in Audi, Volkswagen,…read morePorsche." At first, the staff seems genuine and friendly -- until you raise a valid question or concern. Then you're met with hung-up phone calls, outrage, name-calling, and even a slammed door. In January 2024, they installed an Interstate battery for me. By May, it had already gone bad. In November 2024, under warranty, they replaced it with a Duracell Gold -- which their own shop notes (and my voice recording) confirm they sourced from AutoZone. After installing it myself, I expressed concern about whether it needed coding. They offered to double-check if I brought it in, confirmed it didn't need coding, and sent me on my way. Fast-forward to this month, and that replacement battery failed testing. When I called to inquire about my warranty, I again expressed concern that the life of my battery was being affected by them not coding it into the car. Bryan hung up on me. When I called back, the shop owner, Ryan, was equally dismissive -- telling me the problem was "the way I was going about things" rather than addressing his staff's behavior. They insisted the battery had to sit on a charger for 24 hours. That "24 hours" stretched into 26+, with no proactive updates -- I had to call them. When I finally reached someone, they claimed the battery was now magically "100% good" and had "passed the load test." When I asked for proof in writing, I got more attitude, another hang-up from Bryan, and -- in person -- no greeting, just vague shop notes (no actual load-test printout), being told to "please leave," called "the rudest person" they've ever met, and having the door slammed in my face. They also tried to tell me my car wouldn't even start without the battery being coded -- which is flat-out false. I've installed and driven with an uncoded battery before; it just shortens the battery's life. The only reason they even agreed to look at my battery was because I made it clear I'd go directly to Duracell for my 3-year warranty. Between the misinformation, refusal to provide proper documentation, and unprofessional behavior from both Bryan and Ryan, I'll be taking my business -- and my warranty -- elsewhere. If this is how they "specialize" in German vehicles, yet can't even properly install and code a battery to spec, I can only imagine the quality of their bigger repairs.

The diagnosis was quick and thorough. The price was reasonable, and; the quality of workmanship was…read moreexcellent. I will always bring my car back to Nelson's Imports and will recommend Nelson's to everyone I know. It's nice to have a competent auto repair service. Thanks to Nelson's are car is good again. Keith Kjornes

Another shop messed up our vehicle and we called Kurts to see what they were able to do in order to…read morefix the problem. They were able to get us in quickly and at a fair price to get the vehicle up and running.

Kurts has always been a reliable source for oil changes and auto repair work…read more My father trusted them for years before he past away. The work that they do to keep my car running properly and always giving the best auto advice is very valuable with traveling to work alot.

Did you hear that? Wait, maybe you didn't, because my brakes are no longer squeaking or pulsating!…read moreWha-hoooo! We were referred to this place by a friend who told us of their phenomenal work and and even more phenomenal prices. We needed our front brakes done. We dropped off the car in the morning and they called us around two o'clock to tell us it was ready. I had forgotten to tell them I needed a tire plugged. When we got there they hadn't finished the plugging work because the guy I talked to on the phone was out to lunch. But the man we talked to said no problem he would do it for us. Fifteen minutes later I have a plugged tire and he DID NOT CHARGE me. Excellent, very excellent. All-in-all our tire expenditures were around $105. Not bad. Not bad at all. I will definitely be bringing my car here in the future. I would have been hesitant to come if it had not been recommended here by a trusted friend. It doesn't look like much on the outside but don't be fooled or judge too quickly. You will surely have quality work.

We have been taking our cars there for over 20 years. I know times have changed but when we had…read moreover $2,000 worth of work done recently, and paid with a debit card, they charged us $40.00 to use it. After informing them that that was Illegal because we used our debit card and NOT a credit card, he went into the back, came out with two twenties, threw them at me, and said "Don't come back". You should take that up with your card processor and not your loyal, long term customers. And no, I would not recommend.

Bought my vehicle in for service and Milton was very honest and upfront about the repair and cost…read more I recommend my family and friends to bring their vehicle here for any transmission needs knowing they will get a fair price and quality service.

The customer service was excellent! My transmission was shot and they replaced it in two days. My…read morecar has ran perfect ever since. I highly recommend Cooks!

The best, always professional, explains everything, take all my vehicles to Mike and his crewread more

Just relocated to Rockford and was referred to Powders by a coworker who has been taking their…read morevehicles there for over 20 years. Called on a Friday, spoke with the Owner, Mike. He was very kind and courteous and took time to listen. I brought in our van at 7am on Monday, when they first open and he took time to better understand the situation and promised a phone call follow up. About 845 he called to give me four options on how to fix it. I never felt pressured to handle it a certain way and it was obvious he is there to provide great customer service. I approved the work and had the van back at the end of the day. So far, so good. Price was fair for the amount of work that was done, and certainly beats anything you would pay at a dealer. Turns out I had some work done at a dealer back in June and they didn't catch something that Powders did. Very happy to have found a great shop this quickly upon arriving in Rockford.