Great room close to my venue. Enjoyed an excellent dinner prior to my concert…read more Very quiet and clean . I didn't use any amenities such as the gym or pool so can't really comment on that. . I always stay at hiltons. They are the best?

Cute hotel, quick and effortless check in, good service from the front desk. We had a pretty wild…read morewedding party and they were very accommodating. Their morning breakfast is pretty good and it's nice that there is no parking fee. There is a mall across the fwy, but the hotel is kind of on an industrial/medical street. Easy access location right off the freeway though. The room was clean and the air conditioning blows nice and cold.

I would never recommend this hotel…read more I originally booked a 3-night stay but ended up arriving a day early. I called the day of my flight to add another night and was told it was no problem but it would be treated as two reservations and I would need to check out Sunday and check back in. I checked in around midnight Saturday and paid a $100 deposit. On Sunday I left my room with the privacy sign on the door. Around 3pm the front desk called telling me I needed to return immediately to check out and check back in for the second reservation. I returned within about 10 minutes and was required to pay another $100 deposit. When I returned to my room, the privacy sign was no longer on the door and had been placed inside the room, meaning someone had entered despite the sign being displayed. Monday my room was not cleaned. Tuesday my room was still not cleaned and I had no fresh towels. I called the front desk and spoke with Veronica, who argued with me about my reservations and told me rooms are only cleaned on the third day. At that point it was already the third day and my room still had not been serviced. She eventually brought towels and said staff had "dropped the ball." Tuesday night I asked Lena at the front desk if I could extend checkout until 2pm because my flight was later. She initially said no, then said it would require a fee but couldn't locate the policy anywhere. After calling Veronica she told me the fee would be $55. I declined and asked how late I could stay without a fee and she said 11:30am. When I returned to my room my key suddenly stopped working. After I went back downstairs and expressed how frustrating the situation was, Lena later called and said the 2pm checkout would be approved and the fee waived. At 11:30pm that same night Veronica called me from home explaining she had gone home sick, it was her second day as manager, and the team "needed work." The conversation went on far longer than it should have and felt extremely unprofessional. The next morning I left briefly with the privacy sign on my door and returned an hour later to find the sign once again placed back inside my room, meaning someone had entered my room again despite the sign being on the door. At checkout Jacob at the front desk was very kind and helpful. However when management became involved they mostly made excuses for the situation. They eventually offered compensation, but instead of refunding the night I personally paid for ($269), they refunded one of the nights that had been booked using my mother's reward points. In other words, the credit didn't even go back to the person who actually paid cash for the stay. Beyond the service issues, the property itself is poorly maintained. The AC units appear locked and do not properly cool the room. The shower bases are stained brown, the shower caddy is dirty, and metal fixtures throughout the room are rusting. The beds have almost no padding and the pillows smelled strongly of sweat. Housekeeping service was inconsistent and my room was never cleaned during the stay. I have stayed at the Cambria in Fargo, ND and had a completely different experience. Unfortunately this location felt closer to a budget motel than a Cambria hotel. I hope Choice Hotels corporate reviews this property because the guest experience and privacy issues during my stay were far below expected Cambria brand standards.

This hotel is quite new, the rooms are large and have good storage for clothing, hooks for hats and…read morecoats, a work desk, Keurig matching, mini fridge and microwave. The bed was pretty good, no sink holes though I prefer a firmer mattress. The workout room was excellent for this size and class of hotel, very large and fully equipped and in good condition. The pool also looked nice and clean, however I could not use it as we had rain the day we stayed. There is a lot of road noise from Frye road and 3/4 of the rooms will have this noise, so request a room that faces south. Fortunately, at night the car noise was less and we wore ear plugs so were able to sleep. We stayed on a Saturday night so were not woken up by work traffic since it was Sunday morning. During the weekdays, I image the morning rush hour, which starts early in the Phoenix metro, would be very hard to sleep through.

I'm a little late writing this review, but I stayed here while waiting for my place to be approved…read moreand move in ready. This is an amazing hotel. Every staff member was extremely friendly, and each time I visited the front desk, they were welcoming and helpful. Free parking and affordable The happy hour was fantastic, and the breakfast every morning was my absolute favorite. The hotel was clean, comfortable, and well maintained. The beds and pillows were very comfortable, making for a great night's sleep. Overall, this was a great stay. If you're passing through the area, I highly recommend it.

Located off the 202 plenty of parking. Clean hotel with evening bar/kitchen on site. Free…read morecontinental breakfast. Clean hotel with outdoor pool and hot tub. Rooms are clean. Beds are comfortable. Shower has good water pressure. Staff very friendly and helpful.

This location is as fantastic! It was close to many of the things we were trying to do during our…read moretrip including parks and a lot of restaurants. The room was spacious and large. The bathroom was a little dated and worn feeling but everything worked as it should. The room as whole was clean. Breakfast was standard hotel food. Fine but nothing over the top. Staff was friendly enough. The fitness center had everything for a solid workout including some dumbbells and cardio equipment. There is an outdoor pool but we didn't use it. It was filled with children every time went to go look. I would come back.

We really enjoyed our visit to the hotel here! We booked…read moresuper last minute and wanted low cost but quality which can be difficult at times but this place showed up. Plenty of amenities and free breakfast + coffee, the room was clean and ready. It was a great room with single bed and bathroom. Our had a shower , no tub. Plenty to watch on the live tv and just enough space for all our stuff. The staff were kind and helpful, place was easy to find and access and we would recommend this to anyone.

This hotel is definitely the best one in the area. Anyone I'm in town this is the one hotel I fight…read moreto get. The pool and rooms are amazing and the service is top notch. I would definitely recommend.

I recently stayed at the Crowne Plaza Resort in Downtown Chandler as part of a group conducting a…read moresite visit before a conference to be hosted at the same hotel in November. I was delighted that we experienced such positive customer service, good food and drinks onsite, and nice accommodations. I ordered a room with two queen beds (though I later learned I would be heading here on my own). As an IHG status member, I received an upgrade to a king-bed suite upon my arrival. The suite I ended up with had a nice living area, a kitchenette, a very comfortable bed, and a balcony (though only to the neighboring street). The staff at the front desk were incredibly helpful with any questions I had. While my colleagues all received a $ 5-off-a-drink coupon, I received that plus a free beverage at the bar. If I didn't want alcohol, I could go into the store and pick up a food item of my choice, which was quite generous. While I didn't have time on this visit to use the fitness center or the pool, I had the opportunity to check out those spaces, which I look forward to using when I return (if the pool is heated in the Fall). I also got a tour of the property, which has great meeting spaces for a group of 150-200 people. I also visited the bar in the lobby and the on-site restaurant, both of which had great service, tasty food, and beverages. I did pay extra for parking, though I had no other choice, and the price was reasonable at only $15 per day. As the Crowne Plaza is a part of the IHG® One Rewards, you can pay $225 USD or pay 40,000 IHG points to become an InterContinental Ambassador for 12 months. This comes up a guaranteed one category room upgrade, guaranteed extended 4pm check-out, one complimentary weekend night per year, Platinum Elite status in IHG® One Rewards (and the corresponding benefits), complimentary mineral water, complimentary internet, dedicated check-in area, single room rate for double occupancy, restaurants & bars credit of up to USD20 for every stay (depending on location), and complimentary breakfast for one each night you stay (Mainland China only). Note that Ambassador benefits only apply to actual InterContinental Hotels. Platinum Elite status includes 60% bonus points, Hertz Gold+® Five Star Status, welcome amenity at check-in, early check-in, 2 PM late check-out, and more. Platinum Elite benefits apply to any IHG property. I certainly recommend that someone in Chandler, Arizona, looking for a hotel consider this as an option. It's certainly worth it! I look forward to returning.

So I live literally right down the street from this place but stayed here as my apartment complex…read morewas resurfacing my shower and I had to vacate my unit due to the fumes. I opted to stay here given the kitchenette and large desks, which made remote work easy. I stayed here for two nights and it was a great experience! The breakfast was tasty and fresh but it's your typical free hotel carb fest breakfast. I believe they had breakfast potatoes though and I love when hotels offer those. I was able to enjoy the breakfast and had tons of the coffee, as it was good...better than what was in the room. The staff was super friendly and helpful. They offer skillets you can get from the front desk and I was able to cook my boyfriend and I a yummy meal one night. The roll out table was perfect to eat on and it was also very comfortable. I liked how the room had everything I needed from glassware to plates to silverware. The room had a nicer dishwasher than my apartment! The pool area was also super nice and i got to partake in the hot tub, which was also really nice and at a good temperature. The pool and spa are located outside but the area is super clean and there are grills in the area so you can grill up some burgers and hot dogs if you'd like. If I wasn't a Chandler local I'd stay here again but as I said, I live literally right down the street.

I was staying here for business on a 3 week trip, on the last 2 days me and my group decided to…read morecelebrate our time together, we completely understood it was late and we were a little loud, it was about 4 in the morning, the hotel desk lady is at my door, she knocks and my black friend who was in the room answers and responds respectfully, to her when she says "hey getting complaints about it being to loud, you guys have to cut it out and call it a night if I get another call I will call the police and escalate things" she then leaves and everyone in my room leaves in less then 3 minutes to go back to there room, music stops, everything was cut off we completely complied not trying to start problems and we're super respectful. 20 minutes pass I'm laying in my bed about to go to sleep with no one in my room, I get another knock and it's the police. They informed me I was getting kicked out and trespassed off the property off of one noise complaint warning, (she never came back she just simply said she was going to call the cops if it kept going but we completely complied and they all left soon could be seen on cameras everyone leaving) I fully complied with the police and left a day earlier then my flight, i understand it was my room we was using but I was the only sober person in there playing my ps5 listening to music just a bit to loud and I got tresspassed a day before my flight in a place I'm no where near familiar with. I was nothing but respectful and compliant and this was how I was treated, tresspassed and told goodluck when everything was settled after 1 notice. If this is the type of employees the Hilton is hiring, I would not suggest staying here, not to mention the hot tub never worked, and they closed down the pool in the hot heat of AZ. This was extremely unprofessional as someone who worked in The hotel business. I was nothing but kind and nice to the lady and still got treated like this. Completely ruined my whole experience and would definitely not recommend.

I've stayed here multiple times when traveling to the Phoenix area for work…read more Rooms are comfy and include mini fridge, microwave and smart tv. The staff is very friendly! We utilized the meeting space, and breakfast, snacks and lunch were all facilitated by the hotel. The food was really good!!! And I really liked the snack variety. Great location!! Lots of restaurants and bars are all within walking distance.

We have stayed a few times here in the heart of Old Town Chandler from San Diego. The moment you…read moredrive up the valet are so friendly and upbeat. Actually all staff , from the manager to the front desk to housekeeping are absolutely fantastic! They all have friendly and upbeat personalities! It's refreshing! The rooms are spacious. The carpet may be older but the rooms are super clean and smell fresh! They are also very accommodating as far as Downtown music and being so close to live entertainment, they provide eye sleeping masks and ear plugs. If you want to be in the heart of downtown, there will be fun music and tasty eateries, with the super yummy Back Alley Backyard just feet away! So many great restaurants/grills/bars/coffee shops in abundance. It's so nice that the front desk staff greet everyone walking in with a sincere smile and they get to know you by name. We definitely will continue to make this Hilton a favorite when we make the journey from San Diego! Thank you, for always going above and beyond! Thank you always, for the warm welcome!

PRO - Mini fridge is very deep & gets to 38 degrees!…read more- Staff was very nice & professional CONS - Desk was clearly not wiped down, lots of debris and dirt - Two small drawers in closet space with no door - No microwave but there is a communal one next to the ice dispenser - Shower door does not fully close but it's long enough that no water got out. - Bathroom door is a slider, which is annoying for siblings, lol. $150 a night; peak Holiday pricing. Thanksgiving

They were very busy but attentive, kind great customer service and the drink was very good and they…read moregot it to go for me

I was rented a well-priced hotel "room" equipped like a suite with:…read more 1. A behind-a-door bedroom, including a streamer (e.g., Roku) compatible TV; 2. A Bathroom, with a separate-room sink; 3. Living-room space, with a sleeper sofa and another streamer compatible TV; 4. A Kitchenette, with refrigerator/freezer, stove top, cabinets, seat counter, eating utensils and bread toaster. I assume that all of their rooms are so equipped - Amazing. I would have rated it with five stars, but I have to wait five(5) days after checkout for the refund of my deposit.

My wife and I have been loyal Hilton customers for many years, and this was the first time we have…read moreever experienced such poor treatment at a Hilton property. We were traveling from Kentucky to California and had a reservation at Homewood Suites by Hilton Phoenix/Chandler. Unfortunately, our vehicle suffered a major engine failure during the trip, leaving us stranded and unable to continue our travel plans. As a result, we needed to extend our stay. I called the hotel to request an extension and spoke with Assistant Manager Mariana Tumalle. I explained that I could not be physically present because I was dealing with the vehicle breakdown. The hotel already had my reservation, payment information, and card details on file through my booking. Despite this, Ms. Tumalle repeatedly refused to assist us over the phone and insisted that I had to be present in person. My wife was listed on the reservation and was physically at the hotel. She offered to use her own credit card to extend the stay, yet Ms. Tumalle still refused to help. What made the situation even more upsetting was that our son, who has autism, was experiencing a severe crisis at the time. We explained our circumstances and she could clearly see our child's distress, but she showed no empathy, compassion, or willingness to help. My wife then asked if a late checkout could be granted simply as a courtesy so she could calmly gather our belongings while waiting for family assistance with our son. Ms. Tumalle refused, stating that the room was needed and that housekeeping had to clean it. I later called again and spoke with the hotel manager, who was professional, courteous, and understanding. The manager immediately informed me that my wife could extend the reservation. Through a FaceTime call, I provided identification, and the manager confirmed there was no issue with extending our stay. This clearly demonstrated that the situation could have been resolved all along. By that point, however, my wife felt uncomfortable, embarrassed, and unwelcome due to the way she had been treated. Given the stress of our son's condition and the lack of basic customer service from Ms. Tumalle, we decided to leave the hotel. To be clear, we understand that a late checkout is not guaranteed and is provided at the hotel's discretion. Our complaint is not about being denied a favor. Our complaint is about the disrespectful, dismissive, and insensitive manner in which we were treated during a difficult family situation involving a child with a disability. The hotel manager handled the matter professionally and deserves recognition for her excellent customer service. Unfortunately, Assistant Manager Mariana Tumalle displayed behavior that was rude, condescending, and completely inconsistent with the level of hospitality we have come to expect from Hilton. Customer service should always be a priority in the hospitality industry. Guests should never be made to feel like a burden, especially when facing unexpected hardships. I sincerely hope ownership and management review this incident and take appropriate action so that no other family has to experience the same treatment. Based solely on our interaction with Assistant Manager Mariana Tumalle, this was one of the most disappointing customer service experiences we have ever had at a Hilton property.

We stay here on my husband's work trips. The hotel is beautiful and the lobby has the most…read morewonderful aroma! The atmosphere is luxurious and incorporates Native American art and cuisine. At some point, I'd like to give horseback riding a try. I love reading at the pool. The food and environment are lovely, and I appreciate that there isn't a casino.

Part of Marriott, Sheraton Grand at Wild Horse Pass is a popular spot for vacation/get-aways,…read moreconferences/meetings, and as a wedding venue. We stopped by here after having a spa day near by, and we enjoyed the main lobby upstairs - They have some stores located on the lower floor, and their entryway is nice. They have a couple of restaurants and a bar area for both staying and non-guests. If you're lucky, you may catch a live music performance! +large resort +live music