I come to the area monthly for work but this was my first time staying at this particular location. If someone had not told me, I would have assumed this hotel was fairly new (within 6-8 months of opening) but it's been open for a while. It's located across from a small hospital and has a very large parking lot. I was able to check in seamlessly through the app with my requests for certain room type honored. The staff seemed helpful and friendly. The room was very clean and spacious. Luckily I was placed on the quiet side away from the freeway. I had no issues and I look forward to staying again. It's located very close to the freeway and many restaurants and shops surrounding the hotel. Very nice! read more

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The hotel is beautiful and super clean. I can tell the owner takes pride in his property. The rooms come with a double wide refrigerator, flat top stove, microwave, dishwasher and more. The rooms are spacious for a family to share. The hotel was kept clean all the way around from outside, inside, hallways and it was quiet. In the future I will be visiting again. Only thing is please work on your prepackaged breakfast. I am still giving a 5 star because I can tell the love and care for this property. The food part you can easily work out. See ya next time. Thank you Ps: I love your elephant collection. read more

I was in the process of attempting to book a group rate with a representative named Fatma. During our conversation, she provided me with a rate of $125.00 per room. I explained to her that we would be having a large group and inquired about the pricing for their conference room. However, the price she quoted did not meet my expectations. I then proposed an alternative, suggesting that we could simply gather at the swimming pool and have dinner there with our kids. Fatma informed me that this would not be possible and that we would need to book the conference room. I expressed my confusion, stating that we would all be guests of the hotel, and inquired as to why this would not be allowed. Fatma continued to insist that we could not gather at the pool and that booking the conference room was our only option. I felt as though I was being forced into renting their conference room, which was not something I was interested in doing. A couple of days had passed since my initial inquiry, and I was keen to proceed with using the group gate. In an effort to expedite the process, I sent a courteous and detailed email to reiterate my interest and request further guidance. Unfortunately, my email was met with complete radio silence, and I received no response. I opted to send a second email, hoping that my initial message had simply been missed in the shuffle, but regrettably, I was ignored once again. I was dismayed by the unprofessional manner in which my inquiries were being handled. Being someone who doesn't give up easily, I decided to send a third email to follow up on my previous messages, hoping to get a response and move the process forward. Unfortunately, my email was met with an automated out-of-office response, instructing me to contact the general manager, Jacob Diaz, which was not the outcome I had been hoping for. As I took a step back to reflect on the situation, I started to feel a sense of unease, thinking that things were taking a turn for the worse and that my chances of success were dwindling rapidly. I sent a direct email to General Manager Jacob, forwarding all the emails that I had been attempting to communicate with Fatma, in order to keep him informed and up-to-date on the matter. He then requested that I send him the unsigned contract, which I did right away. After receiving the contract, he informed me that the prices had increased to $229, a $100 increase from the original group rate that was provided to me, due to the high demand of the weekend, which I found to be quite surprising. After obtaining the quote from Jacob, I took the initiative to visit their website and book the identical room, anticipating that the price would be consistent with the quote provided. However, I was astonished to find that the website listed a lower price for the same room. This prompted me to email Jacob and express my concern about the price disparity, ensuring that my email was clear, concise, and professional. Regrettably, the Jacob did not respond to my email, which I deemed unprofessional and disappointing. In an effort to seek a resolution, I sent a follow-up email three days later to inquire about the status of my initial email and to reiterate my concern about the pricing inconsistency. Days later, General Manager Jacob Diaz replied with this: "I see your last email in regards to the rate being lower than what I offered. There is a delay in updating within our revenue management systems and the property management systems so this is why you may see something different periodically. These delays can take anywhere from a few hours to a few days. I am seeing rates increase even more as well. From my last check on your dates, they were in the low 200's. We are now in excess of $300 as we have had strong demand for that weekend." Can you believe this? The price has gone up by almost another hundred dollars, which is simply outrageous. I basically told them, "If you're not interested in my business, just have the decency to tell me instead of giving me the runaround and making me feel like I'm not worth your time." What a horrible experience, I've never been treated so poorly. Be aware!!!! read more

After a long 7 hour drive, it was time to check in. The same beautifully maintained building greeted me silently. The lady at the counter was super friendly. However she initially scared me when I mentioned my Labrador waiting in the car (with air conditioning on) by telling me they no longer accepted large breeds. Blink, blink, blink, what? My last visit welcomed my dog, plus when I made my reservations online it specifically states in the pet policy that pets are allowed up to 65 pounds. Silence from the lady at the counter. Then she stated that their new policy is small dogs only under 35 pounds. Now what? I'm certainly not going to drive back home for 7 hours or frantically look for another place. Again I'm greeted with silence while she typed on her computer. My heart was beating faster as I contemplated what to do if I was turned away. Finally the nice lady stated since the pet policy was not updated on their website that we would not be turned away and could check in with my sweet dog. Wow I was super relieved and sad at the same time. As I wondered where I would go next visit? Moving forward we checked out the hotel amenities this visit. The morning breakfast is served between 6:00 AM to 9:00 AM. But I think some days it ends at 8:30 AM. Anyway each morning offers a variety of coffees, juices, breads with numerous silver trays containing freshly cooked eggs, meats, pancakes or waffles. Depends on the morning. I like how they provide to go boxes so you can take food back to your room if your not interested in the lobby tables. Also went to the pool later in the day when it was cooler since our visit was in July. The pool and spa are kept very clean. We had fun swimming, especially the grandkids. Pool towels are provided by the front desk, all you gotta do is ask. They also have a small fitness room and separate laundry room on the first floor. Which can be accessed with your room key. Laundry room is coin operated. If you need soap or dryer sheets they have a closet sized room located by the front desk containing sundries. This visit our one bedroom suite was a corner unit on the first floor. I was told these are a bit larger. I did appreciate being close to the side door for necessary doggie walks and a shorter jaunt to our parked car. Another plus at least on the first floor, is public restrooms. So if you find yourself needing the restroom and yours is currently occupied, it's comforting to know you can just walk down the hall. read more

Disappointing breakfast! I had to wait 10 minutes most mornings for coffee at breakfast. Why can't they figure out how to accelerate their coffee making process? The rooms have the standard Residence Inn layout. The electronic key making server was broken the first two days of our stay, requiring a front desk person to open our room door every time we returned. The front desk staff was pleasant throughout the interval. read more

Great for long stays and even for short ones too. Lots of space. Great check in service. Preferred my 2 queens room over the single king room due to the bed being over soft/perhaps needs to be replaced. But still enjoyed my stays! read more

I absolutely LOVE this place!! I stayed here for 8 days while working a graveyard shift project! It is by far one of the quietest hotels I've ever stayed in for a work assignment! The rooms were excellent, spacious, cool and the amenities were excellent. It was also quiet beyond belief. I HIGHLY recommend this hotel!!!! read more

At first glance this hotel is nice. But I quickly realized the AC in my room was not working on a 100 degree day in May. Clearly the housekeeper knew this when they cleaned the room. I checked in at 10 pm and called the front desk immediately. The room was 89 degrees and not cooling. She said: It will cool off in an hour to hour and a half. I called back at Midnight. It was 87 degrees. There was no maintenance to fix it and no other rooms available. I asked to be switched to another Marriott. She didn't know how to do that. Unacceptable. I was stuck. Long story short, I slept in the heat and felt nauseous and lethargic the next day during work. Scary!!! The next day I switched to the Hilton hotel up the street. read more

I travel to Arizona a lot for work and stayed at many hotels. Most hotels in Arizona are nice and clean. This one to me has to be one of the top. Its the cleanest and has one of the best breakfast in town. read more

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I had a wonderful stay here! The hotel was beautiful and clean! The staff was amazing and helpful. I few days after I returned home I had noticed I left clothes in the hotel closet! I called and they had them! Shelia was wonderful getting my clothes shipped to me in California! I will definitely stay with them again! read more

I've stayed in tons of hotels in my life and so far this hotel has been absolutely incredibly perfect. Bethany, our concierge during check in was by far the MOST helpful and friendly person I've ever came by. She is so sweet, attentive and accommodating. Her customer service is next level. I have years of customer service in my resume, but this is seriously the utmost, highest experience of customer service presented to date! I'd recommend this hotel 10x over. Next time we come to the Phoenix area we will be back! read more

I am currently staying at this location visiting a friend who was injured recently. I am a Lifetime Gold Member and it was quite an adjustment when Marriott took over Starwood. Since then it has been a challenge using free night awards and points. I used a free night award with points for one night and points for a second night. I want to say the staff is excellent and is the only reason I gave 4 stars instead of 3. Teresa and Kaitlyn at the front desk were great and so was the gal doing the breakfasts. Housekeeping staff were very pleasant and accommodating and I could see working hard to turn the rooms but I was quite disappointed with the overall cleanliness and condition of the room. There was a hair in the shower and a crack in the tub, sheets and towels of low quality and pillows lumpy. Windows dirty, screen torn. I wish I had stayed at the new Hampton Inn closer to Prescott Valley but wanted to use my free night award that was about to expire. This was not worth 30k points per night. I understand the need for staffing and issues surrounding post Covid and its a shame that the level of service and goods has declined to this level. That being said the pool looked very nice some rooms overlook the pool and the hillside and the common areas are well. maintained. This location needs remodeled. read more

I liked the room and property but the "Debz" who works the breakfast area was so rude to me and my family. She just stood staring at me the whole time I felt so uncomfortable and we ended up leaving and going IHop. Worst employee ever! read more

My family including our Great Dane were placed in this hotel after a house fire. This place not only was not well kept (molded silverware in the dishwasher upon arrival) but bugs inside along with my 2 year old Dane who has never had any issues ended up getting worms from their dog area which was also never cleaned! To top off this horrible experience my truck was broken into right outside my room even though I was parked under a camera. Just all around a terrible experience. read more

Tight wads! I was 30 minutes late for a frozen breakfast in a bag and the attendant couldn't just give me a sack breakfast because the company is strict. I like the beautiful building but there is definitely a negative environment at this location a bad energy I felt it from the first call to book my reservation. read more

My husband and I met up with several friends (and their children) to swim, barbecue and enjoy a local "Staycation " As always, the hotel is beautiful, spotless, and gives friendly and helpful customer service. The suites in the Residence Inn are large, modern, comfortable, and beautifully furnished. They have everything you could want from a lovely pool and barbecue grounds, to a spacious stocked kitchen, living room area, covered patio, comfortable beds and separate bedrooms. Just perfect. We've stayed there time, and time again and am always very happy with the experience. GM Ann Cvelich runs a lovely property with impeccable customer service. Thank you all again. We'll be back! read more

The walls here are paper thin! 10:30pm on a Sunday night, or neighbors had little regard for the work day and the front desk staff were either unwilling or unsuccessful at getting the guests to respect the public environment they were in. Had these commercial walls been thicker than my bedroom walls at home, this wouldn't have been Issue. I don't recommend this hotel if early mornings are part of your trip. It's a shame too, the ambiance of the public spaces is incredible! read more

The website is so easy to work through. I booked my room and was such an easy process. I went over to check in and Susie was at the front desk. She took care of me and was very friendly. She was very pleasant and professional. She went over everything with and also let me know about the breakfast. She stated that it was great and I should try to make down in time to give it a try. The room was great, it was very clean and organized. It was also at the perfect tempature for my likings. Over all the whole experience was great. read more