We stopes by this dealership to look at a couple of used vehicles we saw online. This business is family owned and we had friendly exceptional service. We test drive a couple of vehicles, asked for a loan approval and left town for the weekend. We had an appointment to pick our purchased vehicle up on Monday. The vehicle was ready to go and we finished our paperwork and were out of there within an hour. The whole experience was pleasant. As we were filling out our paperwork we learned that oil changes would be $20 as they pay for the oil for all customers who purchase a vehicle from them. Over the years when we have purchased vehicles from The larger dealerships it has taken 2-3 hours to complete the purchase. We appreciated the fast service we received and everyone there was friendly and personable. Plus, we also felt like we got a great deal on our purchase. I would not Hesitate to stop off at this dealership first when looking for a new/used vehicle. read more

Reed Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Beaver Dam, Wisconsin

I contacted Reed Chrysler on a Friday to set up a test drive and viewing early the next week. I was encouraged to put $500 down to hold the vehicle over the weekend. I put the money down and was communicating back and fourth with a sales rep over the weekend. The rep pumped up the vehicle proclaiming how good of a deal it was. On Tuesday I drove 2 1/2 hours to view this "great" vehicle and I let the rep know exactly when I would be there. Upon arrival, the rep seemed frantic. He informed me that the truck should have been detailed but never was. The truck has covered in dog hair. Each side of the front bumper was scratched. The bed was quite beat up. The truck had a few surface rust spots and the underbody was rusted very badly for a 3-4 year old vehicle. I couldn't help but think, "how do you not look at a vehicle that I called about 4 days ago." Waste of my time. Waste of my money. Poor quality vehicle at an overpriced asking price. I'd strongly recommend looking elsewhere. read more

Friendly, low pressure, helpful, great experience! We went to two dealerships in town while looking for a vehicle. Actually went to another dealership first due to an advertised sale, we were very put off by their overly pushy salesman, and we looked at prices at Reed on line just to have some comparisons to throw at the other dealer at a second meeting. We saw a minivan that looked perfect for our needs, and decided to stop by. We were met by Chris, who right away was a breath of fresh air compared to the other guy. He was friendly and helpful without being pushy. He was happy to show us the van we'd seen on line though admitted it had just come in and hadn't been safety checked yet. He did know the previous owner, someone who had bought four vehicles from them already, which sounded reassuring. He let us test drive it that day, and when hearing our price range was sure he could work with it. He was able to get it safety inspected in only two days, and though after being checked over it should have been above our price by almost $2000, he didn't alter the price we had agreed on because he didn't want to go back on what he had told us before. I always insist getting any new vehicle inspected by my own mechanic, which they were happy to accommodate, and my mechanic gave it a glowing report. The whole process took just over a weekend to complete. We have our wonderful new vehicle, and would absolutely recommend Reed to any friends looking for a new vehicle as well! read more

We have purchased both a new car and a used car from Reed Chrysler. Greg, the salesman that helped, was informative and patient. He searched high and low to find a vehicle that best matched our criteria for the new car purchase (it was not available on the lot). He was thorough and diligent in the whole process. We did a lot of comparisons and felt that our deals were fair. One of the most important aspects to me was that my wife was treated with respect during all of our dealings. She was the primary customer for one of our purchases. They focused on her, didn't patronize her, and answered her questions thoroughly. Since then we have had these vehicle and others serviced in their repair facility for me, my wife, and my son. Our experiences have been very positive to date. read more

I had been going to this dealer a number of years. However, I had two experiences recently that led me to believe that they are dishonest, in their service department to say the least. My wife recently took her van in to have the oil changed. And, she had been experiencing a nasty smell emulating from under the drivers side. This problem was out of my 50 years of fixing my own vehicles experience and given physical limitations, i didn't want to mess with any of it. I don't own an OBD diagnostic tool, which mechanics use to analyze problems. Takes all of the guesswork out of being a mechanic. Should save money for the customer as it only take a fem minutes to plug in and read. I might add that I worked on all of my vehicles, all of my life and done many brake jobs. And, that I was trained to be a "shop teacher" and taught auto for four years as part of my regular assignment, under the direction of the auto shop teacher, who is a ASE certified Dodge mechanic. I learned a lot about how mechanics are paid, by the 1/10 of an hour and how work time is determined by a rate book that equates to the tenth of an hour. The mechanics aren't necessarily the problem with pricing. Unless they are in on the same scam/s. I know cars and how they work and how to repair them. I thought I could count on a dealer, which I had been doing business with for sometime. I asked her to also have the broken parking brake cable replaced. When she brought the van in the GAS CAP light was on, indicating a leak in the system. The mechanic diagnosed the problem and the OBD tool told him there was a leak. They blew smoke up the tailpipe, to see where it came out. A somewhat reasonable task, if the OBD tool didn't tell them exactly what was wrong. Yep, the leak was the gas cap! My wife said she wasn't told to replace the cap, but it showed up on the bill as "suggesting" it needed to be replaced. Uh, why didn't they replace it and solve the problem?? In fact, we recently had the smell return and went out and bought a new cap. Haven't had any smell to date since. Oddly, my son lives in Cambridge, MA and takes his car to the Good News Garage. The shop is famous for the syndicated radio show Car Talk, an institution in American society because of the owners, brothers named "Click & Clack" who made it fun to hear car owners complaints and offer solutions to automotive problems. They are still on the air, after many decades! Anyway he had the same problem with his Nissan pickup and took it to them. One of them actually worked on it!! Well, worked on it is a misnomer as they knew instantly, without and indicator light or an OBD tool, that it was the gas cap. They told him to replace it and isn't charge him anything as "HE WAS A REPEAT CUSTOMER" for quite some time. My wife was charged $94! I'll guess it was a rather simple process that they do all of the time. I also suspect a desire to find a reason to replace exhaust system parts.. With regard to the parking brake cable, rather than replace the cable as asked, they decide to "ask my wife, the unknowledgeable consumer" whether they should remover the back rotors and inspect the parking brake pads. Upon removing the tires, they noticed the new pads that I put on. They continued on to remove the rotors for, what I would call "unneeded" inspection. The report, we needed to replace the parking brake shoes and rotors. The cost - $465! Same price that they quoted me to do a complete rear brake job. The reason I did it myself initially. I had just done a brake job about a month before. I had replaced the front rotors and pads. In the back I chose to just replace the pads as the rotors looked reasonable good. The front brakes on a car do most of the stopping, therefore don't wear as fast. I was good with what I had done. My wife called me! I asked to speak with the service manager. He got on the phone and I could sense the dishonesty in his voice. Remember, I know a lot about cars.. When questioned about the price of blowing smoke up the tailpipe, it was their labor rate. The rate seems to be about $300/hr, a huge amount. Hook up the smoker and blow smoke in and watch it come out. I'm gonna guess 2/10 of an hour, just a guess. He went on to tell me that the "rotors are rusty". He also told me that the parking brake shoes were worn out and need to be replaced. Well, let's analyze his comments. First of all, all rotors are rusty. The degree to which they are is of importance. Remember, I had just done a brake job and decided these rotors were ok. The parking brake shoes shouldn't ever wear out theoretically, as the don't do anything but press against the drum when PARKED! I told him to button it up and send her home. They didn't solve the cable problem and didn't solve the smell either. Didn't even sell her a gas cap. And if the rotors were bad he would have to replace them by law, I would guess.. He was blowing smoke up my ass.. I'll never go back there. read more

These guys completely hide damaging a van and replacing a few parts to make quick sale. Even when asked for the carfax which stated concerns. They supplied auto check which gave it a clean record. Shortly after purchasing the van I notice the blue dot on the headlight casing, meaning it was replaced. Then the bumper starter coming off, and now it is rusting from the bumper taking off the clear coat. The owner told me it was my fault for purchasing the van even though they hide the damages. Not one was the damages in the contract or spoken of at all. WATCH OUT FOR THESE GUYS. If you want a good deal go over to madison, and buy from the dodge dealer over there. They offer much better prices on vehicles. read more

I recently completed my second vehicle purchase from Reed Chrysler over the past 4 years. I live about 30 minutes from the dealership and they have always been extremely accommodating to my schedule. For both transactions the vehicles I was looking for were in other cities. They went above and beyond to obtain the vehicles I wanted and for the budget I could afford. I highly recommend this dealership and their knowledgeable, friendly staff. read more