Do not, under any circumstances, buy from this place. Purchased a car for $5k. Was told they…read morereplaced brakes, timing chain and a few other parts. 3 weeks later, brakes start grinding, every light on the dash turns on and car shuts off while driving. Call owner and he says to bring it in and he will look at it. I was leaving for vacation the next day so he said call him when I get back. Call one week later, long of the short of it is I call numerous times and leave messages, emails, etc with no response. Realize I'm getting nowhere so I take car to another shop and am told that ALL of the parts that were supposedly replaced on the car before I bought it were very much NOT recently replaced. $2k in repairs and the shop still couldn't get the car running. Took it to the dealership and they tell me it needs a new engine. So I'm $7k into the car and only drove it for 3 weeks. Scrapped it and got $500. Completely ridiculous.

Absolutely horrible. I bought a car from here and 4 months after the engine died and they didn't…read morehelp us out at all. It also then needed new tires right after I bought it. And it needed something with the breaks. I had someone look at the car 1 month after buying it and they told us that there was a timing chain problem and the dealer ship assured us nothing was wrong with the car. They blamed me for driving the car. They told me that I drove it to much and the engine died. I have never been more dissatisfied in a business. When I picked up the car he was ridiculously rude. When my car was getting the engine put in they where more then rude to us on the phone about when we would get back out car. Never ever buy a car from here. I gave it 1 star because it was the only way to review it. I would give it no stars if that was an option.

new car from at the first oil change they told me the tires were shot and the brakes were bad. It…read moreonly has 5000 miles on it. Does that make sense to you? I'd say they're a bunch of lion cheeks.

Most disapointed in the product and the dealership. 2015 Explorer purchased new. I purchased all…read morethe extras. Service plan and rust protection. The Ford product is of low quality, many recalls and the thing is just falling apart. Ewald refused my rust claim on the lift gate. Stated I did not have a anual review done. The service department is sub-par in my standard. The web link is less than user friendly and difficult to get any message delivered other than "Scheduled Maint". The personal is non responsive and the staff under trained. They don't bill that way but I had my auto returned to me after some tire work missing lug nuts! My advice is find a different dealer if you purchase Ford. I will NEVER do business with the dealership again

I bought a Ford Transit Van from Joseph and he was great from start to finish. I am from MA and…read morethey are in WI and I was a little reluctant to make a purchase from such a long distance but Joseph made the transaction seamless. He returned my phone calls or emails in a timely manner and always followed through with any questions or concerns I had. In addition, he coordinated the truck transfer from WI to MA. I would highly recommend him to anyone looking to purchase a vehicle.

Terrible dishonest service people. It's bad enough that Ford has a lousy product but my son has had…read moreto have two engines replaced in the last 2 and 1/2 years on two different Fords and now he's had it up there for a while. 3 weeks in fact waiting because they broke the motor mounts broke and it came down and it broke an axle blah blah blah and they refuse to fix it. Even though two mechanics have said that the damage was due to the fact that it was installed improperly and that's terrible and this poor kid it's going to cost him all this money. He's had to pay for rental cars at over $300 so far due to the fact that they don't or won't give him a loaner and it's coming out of his pocket which he doesn't have is eating out of a little paycheck. Pat, I'm paying for the major repairs is a and I am on social security with a very limited income and them people are dishonest. Have absolutely no scruples. They have no care for other people whatsoever. They're in it strictly for the freaking money and it's probably one of the worst service departments I've ever dealt with with the exception of another Ford dealer located closer to me

Didn't register my vehicle properly! Was driving around with tags belonging to the original owner…read more Bank we financed thru couldn't find me attached to any loan in their system bc that was incorrectly submitted as well xD

Needed to buy a new car due to a serious accident the week before.Looked online and had it narrowed…read moredown to 3 or 4 vehicles. Had looked at one at Zeigler Subaru Kenosha,a nice 2015 Black Toyota Corolla S on my way home from tying up the wrecked vehicle loose ends.It was excellent ,but had more miles then the other ones ,but was the newest in terms of years.All of the other dealers reached out to me,and I must say we're quite persistent (being kind in my description).Russ Darrow did reach out ,but weren't as overbearing. I decided to give them a chance ( had bought a Mini Van from them almost 20 years agoat their Waukesha location) and just headed out.Met up with Ashton to look at their blue 2014 Toyota Corolla S. Ashton was pleasant and didn't try to pressure me,making it easier for me to look objectively. Test drove it,and then asked if I could have my mechanic look at it.Unfortunately my mechanic is in Waukesha, so he asked the Manager if it would be alright, he said no problem. Took it in and my guy said it was really clean and in great shape.Decided to go back and make an offer,told him where I wanted to be,out the door.Their price was reasonable,but I knew where I wanted to be.Ashton was able to get within $300 of where I wanted to be,seeing as I had also seen a list of work done on the car to get it ready for sale,it was all things that can add up,but since they were done alr,it save me a fair amount $1200 that I would otherwise need to do,so I took that into account and decided to pull the trigger.Their finance Manager had the paperwork ready in minutes,as I was paying cash.From the time I said yes,to taking possession,was only like 15 minutes .The only reason I don't give them 5 Stars ,they kept mentioning( jyst a few too mant timez)they were already underwater by $4000,but they did attempt to reach what I wanted to,but I felt satisfied and good about my decision. Realistically I didn't experience what many of the reviews say,all I can say is I would recommend them based on my experience.

*Update: 6 weeks after we bought our car the check engine light came on and we had to spend $900 to…read moreget it fixed plus an additional $600 for new tires since the ones that came with the car were bald. Part of the expense was a new car battery which I will give the benefit of the doubt to the dealership and blame it on the polar vortex, but the auto shop found a rats nest in the filter and had to give the engine a tune up. If I had known we'd be putting another $1500 into the car, I definitely would have negotiated the price more.* We had a great experience buying our car here. It doesn't have bells and whistles and fsalesmen in suits, but it does have knowledgeable straightforward owners who treat you like equals and don't make you feel like you're being outsmarted or manipulated. They have free car faxes on file for all of their vehicles. It was a quick and easy process and we walked away with a car we feel good about. Will update after we've had it for awhile!

I LOVE Richfield Car Company. Chad was so great to work with. Honest, reasonable, and willing to…read morenegotiate. I bought a 2012 Subaru Outback and it's super dreamy. Chad had it checked out by Somer's Subaru, who gave it a clean bill of health, but just to be sure, I had it looked at by my mechanic who agreed and told me, "Buy this car, now." Thank you Chad for helping me through the hoops of the used-car-buying process! This is my verbal recommendation to go to Chad for your used-car-buying needs.