Had to get my windshield fixed right away. They took me in on the same day of the accident and…read morefixed it with no problem. I was very thankful for their hard work and kindness!

Connie did an exceptional job finding a window for my car after it was smashed in. She called…read morearound for hours in hopes to find me one and she finally did. I am very greatful for her hard work especially since there is a snow storm coming our. The repairmen also worked quick and efficiently. Thanks a bunch!

Had my 21 Envision towed there for an electrical issue. They diagnosed it and said it was the…read morebattery. The next time I drove it a message came up stating that the car was running on battery power basically. So after spending $400 to replace the battery I still have the same issue. They then said that it's to much of a hassle for them to deal with my warranty company, they only want to use GM warranty. I would not recommend taking a vehicle here for service or buying a vehicle from this dealership. They don't care and appear to not know how to troubleshoot vehicle problems. DON'T GO HERE!!!!!!

Tried to buy a truck with a trade in. Tried to buy a gmc 1500 truck. They came back with an offer …read more It had dry rotted tires which would cost $1500-1700 to replace. Dustin , sales associate , refused to even consider negotiating and stated" this is a sought after truck"! He said they added on $1000 to the offer of my truck which was only at $12,000. For the record, it was $30000 offer to me to buy their truck . I offered $26,000 including my 2015 Chevy Colorado, loaded ! He stated he could not find $4000. I asked if he would consider negotiating. He turned his back to me and said no. I left. This dealership does not want your money. There are so many trucks out on the market. Don't waste your time with this good ole boy mentality here.

We have used Scott's Auto several times & plan on being a customer for a lot longer. It's great…read moreknowing they are honest & always do a great job! We higher recommend Scott's Auto.

I have an Audi and was having difficulty finding a mechanic close to home. Scott was recommended…read more He was wonderful to work with! I really appreciated his professionalism and honesty. Very knowledgeable and thorough when explaining the process of what needed to be repaired. We will definitely be using him for future repairs!

AC compressor was dead and we decided not to move forward with a $1700 replacement. We were still…read morecharged nearly $300 for just a diagnosis

I had used the service department for some time. Communication had been spotty over the years but…read moreI expressed my concerns and kept giving another chance but it kept getting worse. I recently came to the end of my confidence in them as I had been waiting for a part to come in. I hadn't heard back from them in weeks so called and they noted the manufacturer canceled the order and I had to go directly to them for reorder. I asked why I was not informed of this and they said they left a message but I never received one. Just have no confidence that ever happened as I would have a message notification if it did. Just another example of lack of care and concern for follow through. I like to work with local businesses but do have an expectation of a minimum level of service and that they actually care about providing such.

There are 2 BMW dealers in southeast Wisconsin. You get better service or a deal on a new or used…read morevechile than at BMW of Milwaukee. Ask for Tony when looking for he is one the the best in sales. Keith and Rima make the purchase hassle free. Great service for oil changes and repairs. I highly recommend.

We had an outstanding experience purchasing our BMW at BMW North of Milwaukee. Joe Pettay is an…read moreexcellent sales person who went out of his way to provide us with the best experience possible. Highly recommend!

I had a tire that was leaking. They got me right in. They repaired it and I was out of there in a…read morehalf hour. Great people!

Excellent customer services. I appreciate that the mechanics are skilled professionals that can…read morequickly identify problems and clearly explain the options. There is no overselling. I have taken both new and older vehicles there and have received the same great service. I have also asked their opinion before purchasing a new vehicle.

The Rutter's Team has serviced several vehicles for us and always goes the extra mile and provides…read moretop notch service. Their communication is fantastic and they operate a very organized operation. We trust their team completely and know we never need to worry about someone trying to take advantage of us with a repair. Will be back for additional service in the future and continue to refer our family and friends as well.

If you haven't been going to Rutter's Automotive you've been missing out on some of the most top…read morenotch, courteous, honest and knowledgeable auto specialist in the area. Chris and crew have not only been there for us on the major repairs and the majority of the maintenance processes, they have been the best resource for every used car we have ever purchased (and there's been quite a few) in fact I wouldn't even consider purchasing a used car with having Chris or RJ "looking it over". It's a true comfort to be able to call in and talk directly to RJ when and issue arises - no matter how busy he may be, he's never made me feel rushed or pushed off the phone for something he's working on. We started going to Chris when he was still working out of his garage and now drive from Pewaukee for the best service in southeast WI and would follow him anywhere (well almost) - all I can say is These guys are GREAT!

6/5/26 Additional Review: We dropped our Escalade off at…read morethe end of March for an issue with the adaptive cruise control. They initially had issues getting in touch with our warranty company but we were able to get that resolved and the new part was ordered around mid-April. Fast forward to now and they STILL have our vehicle and now claim that when the tech brought it in to work on the adaptive cruise that a camera failed and the car was having issues with the anti-theft that would require additional parts. As of two weeks ago, they supposedly had those additional parts and just needed to wait for a bay to free up to get it in. It also now needs and inspection and I asked them to check out our front tires since they have a slow leak. As of today, the car remains untouched after over two months of sitting and I am now told that the tech assigned to our car is working on removing an engine from another vehicle and they were unable to give any sort of ETA for when we can expect our car to be ready. At this point our vehicle is effectively being held hostage with parts in hand and no resolution in sight. We have spent nearly $2k on rental fees at this point since they outright refuse to provide any sort of loaner (wonderful "Cadillac" experience by the way). It is to the point that my wife and I are looking to purchase a new vehicle this weekend as we can't keep going forward without a car and paying the high fees for a rental. Crest quite literally could NOT care less when I explained the situation. I was met with silence and asked if I had anymore questions for them. I tried giving them a second chance given a poor experience the last time we took it to them for service, but this seems as if they are intentionally not working on the car out of spite from the past review. I can't wait to be done with Cadillac completely, abysmal service.

I purchased a new 2025 Escalade from Crest Cadillac on 3/1/25. The vehicle was purchased in cash…read moreafter we provided all necessary trade-in information in advance, and we traveled from Lake Forest, Illinois to complete the transaction. At the time of delivery, we were informed that the vehicle displayed a "service leveling system" warning, but were told it was a minor issue that would be resolved with a software update. We were assured that this update could be performed by our local dealership in the next few days. Based on this representation, we took delivery of the vehicle. Upon presenting the Escalade to our local Cadillac dealership, we were informed that the issue was not minor. Instead, we were told the car required a replacement module for the central computer system of the vehicle and that multiple features, including the air conditioning, were not functioning properly. This could also become a safety issue if in an accident and airbags may not deploy. It has now been over 3 months, and the vehicle remains unrepaired, with no firm timeline for when the module will be delivered or installed. I have since accepted a loaner car, but this does not adequately compensate for the inconvenience or the high-end vehicle I paid for in full. Since we do not have any time frame as to when the module will arrive, I have asked Crest Cadillac to trade our car in on another coming in. They said unfortunately our car is now considered used, so it would be less in value. Crest should have had their technician look over the car prior to us picking up. They have washed their hands of any wrong doing, and have been no help on getting the module. I now have a Better Business Bureau case with General Motors in Detroit. The problem is still not resolved. This is our third Escalade and are treating us as if we do not matter. I would never recommend or do business with Crest Cadillac.