Everything started out great, Paul the owner even spent a while on the phone with my husband trying…read moreto help troubleshoot our issue to help save us money. Once work started, we were told we needed a week or two for a part, and didn't hear back for a few months. When I finally called to follow up I had a very hard time getting answers. The receptionist told me numerous times she would get information for me and call back, but each time failed to give me a call back. When I finally got an appointment on the calendar, a few weeks after my call to follow up, no one showed up. It happened on 3 separate occasions, leaving me waiting for over 11 hours and no one ever showed up. On the day of the last appointment, instead of being apologetic, the receptionist got nasty with me. She acted as though I was bothering her, and told me someone would be there within the hour. No one showed, she never answered my calls again or called me back. I finally called Paul directly to see if anyone was on their way to my house. It was then he let me know they didn't even have the part and his office was supposed to call to let me know that. I understand things take time and that mistakes happen. My issue is not that we waited months for a part that never came, or that I sat around for 11+ hours when no one ever even planned on coming. My issue is that not only was the communication extremely poor and expectations were not correctly set numerous times, after all that I was given no real apology and an attitude as if I was the issue. I will never use this company again.

We have had an issue for years, where we would get water stains and mold on our downstairs ceiling…read morein a few areas. We initially called well-known heating and air conditioning competitor, who we used in the past, come over to diagnose the problem. They could not figure out the issue. Their solution was to put more return ducts in my house and put more vents into the attic. That did not solve anything but the problem did get worse and I had that other well-known hvac come on three separate occasions for the same problem. On the advice of of a good friend I called Paul from Area Fuel. I am not kidding, he diagnosed my problem within the first five minutes of seeing the ceiling. Believe it or not the duct was not properly connected to the specific vents in two of my upstairs bedrooms and in my living room. Of course this problem caused water to drip on my ceilings and inefficiency in both the overall upstairs heating and cooling of the house. Paul and his crew, Eric and George, came back to fix this issue, including installing new vents throughout the house. We then chose to replace the total heating and air conditioning system in our house. Let me tell you, Paul's prices are extremely reasonable and his service is top notch! Don't call anyone else for your hvac system. Paul is the only call you will ever have to make!

James was super helpful with checking our unit and helping us remove it from the corner of our home…read moreand transferring it to the other side of the house! Glad we decided on using this company, after calling 3 other places...that were extremely high on price! He gave us a quote and my husband and I decided it was the best out of all ! He moved the unit exactly as requested! He explained the process and did not leave until the condenser unit was installed!! Very helpful with questions! Perfect with our project placing new pavers in the backyard! Definitely would recommend ! Knowledgeable & Great guy!

I posted on yelp that I was in need of AC repair. James was quick to respond & a great…read morecommunicator. Our AC wasn't keeping up with the latest heatwave. Over the phone after describing the symptoms, he had a pretty good idea of the cause of the problem. The technician verified James' diagnosis and quickly fixed the problem, giving me great descriptions along the way! Again, this was during a heatwave when many Cooling service firms that I contacted either didn't get back to me or said that they were too busy to help me. Rightway was responsive, quick and performed quality work at a fair price. What more can you ask for? I will happily do business with Rightway again. James is the owner/operator of this business and the care that he has for his customers is obvious in the way he does business.

The owner came to my house, on June 26th 2020, I explained to him that my AC was only blowing hot…read moreair. He said I needed a new condenser unit and possibly a blower. He told me that in 3 days he will have everything up and running. On July 1st, he called me to tell me that AC condensers were scare because of the pandemic and I would have to wait 2 week I then told him I am not waiting that long, and I requested my money back, he started swearing, and made a comment about "doing business with your own people" He initially agreed to return my money, then decided that I should take him to court - because he knows that civil court is closed. He is dishonest and disrespectful, will never do business with the likes of him. I ignored the other negative reviews he had on his website, PLEASE BELIEVE THEM

This guy shows up with an attitude. Gets upset with me over my neighbor. Is not professional at…read moreall. Charged $95 for showing up and tools etc bogus explanation. Didn't leave a receipt and promised to send a report. It's been 2 weeks and nothing. Empty promises. Do not trust them !!!! Find another that could be possibly less unreliable. You have been warned ...

worst company ever out of my own experience I've been trying with them for over 8 months to finish…read morea job and nothing has happened yet, they give you that sweet talk at the beginning until they collect the money upfront , once you pay them they don't pick up the phone and if they pick it by mistake they keep telling you next week, it's been going on for 8 months and they haven't finished the job they got paid for , worst company ever never use them out of my own experience, I even offered them to pay extra money just to finish the job you started and got paid for it and nothing my permit about to expire and they haven't close it yet , worst company ever never use this company

Very punctual and spot on the problems. Already addressed issues with two of my 3 PTAC units. I am…read morevery happy with the provided service. Thank you!

Evan from Air and Heath Specialists of NJ, Inc really saved my family this summer. We didn't know…read morewhat was wrong with our HVAC system, so we gave him a call. Our unit was running full power, but we had little to no return. We were desperate. Evan quickly made us a priority. He immediately came over to gave us a full and thorough assessment. We felt very comfortable about working with him after listening to him explain the situation (he REALLY knows his stuff). He gave us a fair and competitive price and did not try to price gouge us (like some of the other companies my wife spoke with who were trying to capitalize on our dire situation). He fixed our system within 48 hours of our initial call! Def. the best money we ever spent! We couldn't be happier. I would highly recommend him for his quick work and professionalism and I will most certainly be a loyal customer for life... 5 STARS!!!

I chose this contractor based on prior reviews, and I was not disappointed. Evan and his team at…read moreAir and Heat Specialists of NJ provided us with excellent and timely customer service, all for a reasonable price. Our older HVAC needed replacement, and they helped us keep it going for a day or two and then squeezed our job in almost immediately so we didn't have to go without heat. The entire team was courteous, knowledgable and professional. Evan even helped me program our thermostats and link them to my phone, and came back to make sure we had the serial numbers to register the warranty. I highly recommend Air and Heat Specialists of NJ.

Ralston was the best!!! I'm glad i found him on YELP!! True professional Ralston fixed my Goodman…read moreHVAC unit with no problem!! I will keep his number on speed dail for all my HVAC NEEDS!!! Dont hesitate to call him!!!!!

We have a two-family house in East Flatbush. The heat in our tenants' apartment upstairs went out…read morethough it was fine in our unit. I called the plumbers I knew and no one was available on Sunday of a holiday weekend. Through a Facebook friend, Ralston of Farrell's recommended. He got here just after 9:30 pm and the heat was coming up within an hour. He was very courteous and professional. His price was very fair especially considering the time and day of the emergency call. He does HVAC and water heater work and we will definitely use him the next time we need servicing.

Mike Joe and his son are real pros. They explained everything to me and changed my AC and furnace…read morealso got a trane which is. top of the line. It's good to work with people that know what they're doing.

Being kind here Sal I was using for 7 years…read moreWas honest all this time But caught him when he said I needed new shower floor Not true Plus he deceived me on three years saying my Frion was low and had a leak Fast forward three seasons no leaks Guy is dishonest Don't use him

I recently had my 20-year-old AC replaced, and after interviewing several HVAC technicians, I chose…read moreMartin and his crew--and I'm so glad I did. They were respectful, honest, and professional throughout the entire process. Although the job took a bit longer than expected, they completed everything flawlessly--and that's what I really needed: a working AC. What really stood out was how thorough and friendly Martin was in explaining all the details. He also provided clear, written quotes via email, which made the process much easier and more transparent. I received a similar quote from another contractor among several I interviewed for the job, but Martin's communication and professionalism made all the difference. While their AC maintenance service charge might be on the higher end, the value they provide--especially for full replacements which is the cheapest of all--is unbeatable. I highly recommend Martin for any HVAC work, especially if you want peace of mind and a job well done.

I inquired about a Split Unit Installation for my home. Martin was very helpful and honest in…read moreguiding me through the process, was able to come to my home and provide me a quote and explain the different brands in units available, the best part was we were able to coordinate the job within my time and day availability (Saturdays). I 100% recommend Cronos!