Excellent and professional service, staff was friendly and extremely helpful with my repair and purchase.

We just got a Tiffany's ring appraised, mistakenly, at this business. They gave us an accurate raw material pricing on the ring, however, failed to account for the Tiffany's name. This was a complete waste of $165 since we will have to go elsewhere to get an appraisal that accounts for this important aspect of this ring. They knew this was a Tiffany's ring before hand, it was discussed very blatantly, but no one informed us that this would be an (accurate) raw material appraisal. Looking at the Tiffany's website, a smaller ring of much lower quality retails for thousands more than their estimate. Very disappointed! They offer free cleanings and basic repairs (if a setting is loose or what have you) and their customer service/timeliness was great. This doesn't make up for how cheated we feel after this appraisal. read more

John was rude and misogynist toward me to whole time. I have a few loose diamonds that I'd like to see what the market price would be and made an appointment for that. He only took one look and then told me how my diamonds are too small, not rare, they are not worthy of investment, etc. he went on to tell me how good his diamonds are how they are a quarter million dollars, how much money he made in the stock market, how much knowledge he has in the diamond business, and tell me that I can't do diamond investment because "You don't know anything about diamond business". He continued with how unethical people are in the diamond business and how he's being "discriminated " because he's White. When I asked him if my loose diamonds are not good investment, then what kind of diamonds are good investment, he wouldn't tell me and said I'll have to have my husband talk to him about it. I told him he can talk to me because I do the investment for our family. He told me I should get into the stock market, I said I'm already in and I want to know about diamonds. he said "what do women want? You should know what women want in diamond" lol I said I really don't know because I don't wear jewelry. I keep expensive possessions in my safe. So I asked him again what will be a good investment, he told me my husband would have to talk to him again. He finally said "you won't be getting anything out of me" Later on when I told my husband about this appointment, he was surprised that I stayed for so long. He was going to "talk to" John, but I told him it's not worth our time. Well I usually don't feel the need to prove myself to anyone so I can take it. I was thinking how to maximize my "information gathering" with him. After the appointment, John walked me to the door, and when he saw me walked to my car (ok the only thing I'm flashy about is I gotta have a nice car), he changed his tune and tell me it'll be $50k to start to invest in diamonds. So here's my take away: 50k to start (according to John, I think it's a too simplistic view), deal with Christie auction house directly. If you like to be respected by John, you might have to explicitly say you are in the top 1% I think? Or you have to be a man? He kept saying how many millionaires and billionaires he knows lol. I personally don't like to do business with people who treat others differently base on (their assumption about) their tax bracket. read more

John and the whole staff at MJ Reed Jewelers are top-notch! Couldn't of asked for a better experience than the one I received at MJ Reed's. They worked within my budget and were very knowledgeable. I never felt pressured into buying anything. The jewelry I buy from there is always a crowd favorite from the sparkly diamonds to custom made jewelry. My wife and I both bought our wedding rings from Reeds. I also got her engagement ring from here. I've been to different jewelers in Florida, Chicago, St Louis and MJ Reed Jewelers has stuck out the most to me over the years for great customer service, great selection of jewelry, and best of all price. read more

Received a pair of diamond rd stud earrings, ..90 ct each, as a gift and the quality was very poor. Tried to trade the earrings in at the shop on Kirby Ave and was unable to trade in for better quality unless I "upgraded" for several thousand dollars. I was also given the option to trade for a much much smaller ct. The fact that the "upscale" location sold such poor quality was surprising to me... I went elsewhere and was able to make a trade for an additional $2000 and am happy with my new very pretty earrings! read more

We were on the market for a very unique engagement ring, and after shopping around at several local jewelers, we discovered MJ Reed. They patiently worked with us to design a stunning ring that fulfilled all of our criteria and even fit perfectly into our budget. We cannot speak enough praise about Caitlin, the in-house designer, who made the design and production process truly enjoyable. Perhaps even more importantly, MJ Reed continued to make us feel like valued customers months after our purchase - whether it be going in for a regular cleaning or dealing with unforeseen circumstances. I have no doubt in my mind that MJ Reed is OUR jeweler forevermore. If you're looking for quality jewelry that comes with an outstanding customer service experience, look no further than MJ Reed. read more

If I could give less than one star, I would. We had to have a ring appraised for insurance purposes and were told to bring it in to Reed Jewelers. I have never been treated so poorly in all of my life. The original appraisal is 5 years old and we needed a new one for a new policy. When my wife brought it in, she was told that the original appraisal seemed high for "THAT" ring. I had to bring the original appraisal and diamond certification in and the woman was again incredibly rude. We were informed there were some loose diamonds and needed to be repaired. Not uncommon in this type of setting and I wasn't shocked to hear it. But, my wife still wanted them to do the work. When I brought the ring back, I was not overly nice, but certainly wasn't rude. I explained to the owner what had happened and he threw the original appraisal on the desk and told me he didn't want my business. He followed me out to my car to try to berate me about the 9.5 years his employee had been there and how much he had donated to the University on the shirt I was wearing. Then, an old woman, I presume to be his wife started yelling at me about my manners, completely ignoring her husband wagging his finger at me. I didn't raise my voice, I didn't call names, I didn't insult. I simply said I was offended at how I was treated and how my wife was treated. I think it is rude to insult someone's jewelry. As a side note, I walked in to the store in shorts, a ball cap and a t-shirt. It was evident from the get go that the older man didn't think I could afford his jewelry. I think the old guy thought I was a coach. He sarcastically commented on the "nice basketball season you just had." At the end of the day, I believe we were discarded as customers because this particular jeweler thought we weren't in the right tax bracket. We were treated rudely from the first time my wife walked in until the older gentleman told me he didn't want my business. There was one young woman with short hair that was very nice however, so they have that going for them. read more

Do not buy any jewelry from this store. My husband bought me a ring from this place a couple of years ago, I was told the ring was guaranteed for life. A diamond fell out so I took it back to get it replaced. I was told it wasn't guaranteed and would have to pay to have it fixed. The owner was very rude so we left and had it replaced at another local jewelry store. Again, beware and do not buy jewelry from this place. You can tell the owner feels he is superior and his employees don't even want to speak around him. It's like they are walking around on eggshells. read more

MJ Reed Jewelry did such a fantastic job helping us create the ring of my dreams! It turned out even more beautiful than I could have ever imagined! read more