I had some gemstones from my grandmother (who passed) that I wanted re-set into something I would…read moreactually wear. They took stones from a pair of earrings and a necklace and put them in a beautiful ring. The customer service is excellent! I would highly recommend this store - they genuinely care about their customers and it is reflected in their service and quality jewelry.

Excellent jeweler!…read more Customer service was exceptional! My jewelry was repaired in one business day!

I wanted my great grandmother's ring resized so I brought it here. The service was fast (1 hour)…read moreand affordable ($55 to go up one size). It's cash only so keep that in mind. I'd happily bring more jewelry here for repairs and resizing. He also cleaned my ring so it's looking really shiny and bright.

Excellent watch repair place! Service is great and friendly. Best thing is... is that prices are…read moresuper reasonable. I've been to other places in the area and their prices were much higher than here. Support local businesses. There are plenty of places to park in the mall.

Excellent and professional service, staff was friendly and extremely helpful with my repair and…read morepurchase.

We just got a Tiffany's ring appraised, mistakenly, at this business. They gave us an accurate raw…read morematerial pricing on the ring, however, failed to account for the Tiffany's name. This was a complete waste of $165 since we will have to go elsewhere to get an appraisal that accounts for this important aspect of this ring. They knew this was a Tiffany's ring before hand, it was discussed very blatantly, but no one informed us that this would be an (accurate) raw material appraisal. Looking at the Tiffany's website, a smaller ring of much lower quality retails for thousands more than their estimate. Very disappointed! They offer free cleanings and basic repairs (if a setting is loose or what have you) and their customer service/timeliness was great. This doesn't make up for how cheated we feel after this appraisal.

Very friendly and professional the associate on duty resolved my problem quickly repaired it on the…read morespot with very little expense. To be able to get this kind of service is rare and with a smile

Very kind people who still care about their customers. Went there to have a watched band adjusted…read morefor my son that I had just received from my father who recently passed away. They did it in like a minute a would not let me pay for the services. I was actually pleasantly shocked. I tried to pay, but, to no avail. Great, friendly people.

I had a wonderful experience here! It's family owned and they truly want the best for their…read morecustomers...no gimmicks or sales pitches! They didn't even put any pressure on me to commit once they gave me their estimate. They do a quality job, caught a lot of weak areas in my ring, and it still ended up being cheaper than the estimate and they gave me! They offered me practical tips and suggestions that'll help with wear and longevity! I'll return 100%! I'd give them them my business any day compared to a chain jewelry store!

We have purchased several beautiful jewelry items from Robert and are pleased with each piece…read morespecially made! Robert and his staff are professional, knowledgeable and always kind. I highly recommend Robert's Jeweler's!

I was a little disappointed in my dealings with Christopher's and I'll explain why. The store is…read morereally fascinating, with lots of beautiful and unique jewelry. The staff seem well informed and are very helpful, too. I went there looking for an engraved locket for my mother and while they didn't have anything in stock that fit what I needed, they told me they could easily order it in and engrave the locket in store but the whole process would take two weeks tops from beginning to end. They called while I was there and confirmed their supplier had the item I wanted and would ship it to Christopher's right away. I actually live in Los Angeles but my in-laws live in Champaign, so I paid in full for the locket and engraving and agreed that my mother in law would collect the order when it was ready and send it to me. Fine. Except it took over 10 days longer than the completion date they gave me and I ended up having to bug them about it. When I finally got the locket, the last letter on the engraving looked like an M instead of an N but I didn't bother to call them. I was just disappointed with the experience overall, and hope it may have been different if I'd ordered a custom item instead.

I was afraid that we would not be able to use the store that I have used over the years since we…read morelive in the DC area now but the Distance Design video meetings are a great option. The first meeting we had no idea what we wanted and some great questions got us on the right path, the designs Chris Jupp came up with were not quite what we wanted so we kept looking - a few months later after looking all over DC we came back with a better idea and he was able to blend what we liked from half a dozen different rings to create the prefect ring. So very pleased and we will be back over the years for more.

There are only a few times in my life where I can say I've dealt with complete and utter…read moreincompetence. Kay Jewelers was one of those times. Upon purchasing two custom engagement rings (one for each of us) facilitated by a nice but seemingly under-trained employee, my partner and I were informed that if we purchased two-day shipping, the rings would- logically, and said explicitly- arrive at the store in two days for pickup. We agreed to those terms and she rung us up on a tablet she struggled to use. Unable to actually give us a printed paper receipt, the employee wrote out our order numbers, the store's number, and a note to call in one to two days to check the status of the delivery, all on a slip of scrap paper in pen. The problems became apparent when we called two days later, as we were told to do. A different employee checked the status and reported that actually they would arrive in over a week- well beyond what we had agreed on. Upon disputing this, the employee handed the phone over to an individual named Kim, who we could only assume was the manager. She originally agreed with what the employee had stated, but upon seeing we had purchased two-day shipping on the receipt, she said, again explicitely, that our rings would arrive the next day. So we called the next day, and at first, the receiving employee had no idea what we were talking about, and we were handed over to a manager once again. This manager checked the order and stated that since it was custom, it would take an extra week- a fact none of the past four employees had bothered to mention. She then gave an estimated time of arrival that was even longer than the previously stated week+. At this point we pointed out to her that pretty much every employee at Kay Jewelers had mislead us, and that if they had said that it would take an extra week from the get-go things probably would've been fine- but absolutely none of them did. Instead of saying sorry for the confusion, this manager proceeded to be unapologetic and even attempted to contradict us as if she was assuming we were lying for some unknown purpose. An absurd moment is when she asked for a receipt- a receipt we never actually received in physical form. Eventually she offered us a full refund after we repeatedly emphasized that her store was in the wrong- something she had attempted to dispute every step of the way. Of course, to make this all worse, we were told to come to the store to complete the cancellation- only to be told once we were there that she "tried to catch us" because we apparently didn't actually need to come in. Fed up, and not trusting the store at all, we asked for a printed copy of the cancellation- which once again they were unable to provide. When we asked for their corporate number, she foisted the customer service number on us, believing we were ignorant enough to assume that the two are the same thing. The complete inability to take responsibility for their errors is what cements this review as one star- and I don't even blame the employees, because I'm 90% sure they are woefully undertrained- something that is completely and absolutely unacceptable for a jeweler- and their management sets a horrible precedent. If you want to see an example of an establishment where absolutely no one knows what they're doing- and will insinuate you're in the wrong when you call them out on it- still don't go to Kay Jewelers.

Employees get commission and the one lady who helped me the first time didn't remember me at all. I…read moreeven had a business card and she gave a weird look. The second lady who helped was there earning a paycheck, felt like she took no pride in her job. She didn't know the warranty plans when I asked her. Even sold the wrong size ring to us after we tried it on. Could have been one of those days...consumer beware

The wedding ring I bought was of perfect quality and design. After visiting one other company, I…read moreknew this was the right place after talking to the owner. She really went out of her way to work with my budget, which went down the drain after we bought our first home together. She also went out of her way to pick just the right gems that I was looking for with this ring. The end result was stunning. It's day tree and I still catch myself staring at it thinking " oh my God wow this thing is on my finger." While waiting for the ring to be ready and the changes, the owner was really fun to talk to here and there. I'll be sure to pop in every now and then to say "hi" whenever I visit Lincoln Square Mall.

NEVER GO HERE. I took them two very simple jewelry repairs because they advertised "same day…read moreservice on most repairs." I went back two days later, and they told me that they didn't have my jewelery. The man who did the repairs had them and that he had been "off for the holidays." (This was in February). After two weeks of answering machines, shrugs, and "come back tomorrow," they STILL could not produce my necklaces. Finally I told them to give me my jewelry or I'd file a theft report with the police, and they miraculously appeared from holiday in two hours.