Ryan and Nate were amazing! I appreciated the communication and timeliness on getting the job done!read more

Great job, Nate! Professional, courteous, knowledgeable. Ran into a small issue with a security…read moredoor lock cylinder, resolved the issue satisfactorily. Will use again to replace other current hardware with upgraded materials.

I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

These guys are scammers. Told me that they would buy out my contract and then they told me they…read morecouldn't a couple days later after they had already set everything up. They gave me a hard time trying to cancel. They wanted me to pay a fee. Then after finally getting them to cancel, they told me they'd come get their equipment but wouldn't install my equipment from prior. Don't use vivint. They are not reliable and are as bad as the others

Love the equipment, how easy it is to use, and how quickly they respond when the alarm goes off…read more We have had our system going on 3 years and have been completely satisfied. 5 stars!

I purchased the video camera and the home alarm system from Alder. In less than a month my account…read morewas sold back to ADT (the very company I was trying to get away from) one of the cameras stopped working a year or two later and that's when I found out they sold th account to ADT. They also informed me they could not service my system nor have communication with me. I called ADT and got the run around for about an hour and a half going from supervisor to supervisor and finally being told they couldn't service our camera system and she would have to upgrade if we wanted the camera fixed. Finally we got a supervisor that dig deeper and saw we purchase insurance to fix the system if anything went wrong. The tech came out looked at the system and said he couldn't fix it and we were going to have to upgrade, then charged us a service fee for literally looking from his truck at the camera. He finally came back the same day switched cameras with one that works and said the same thing we already knew. The camera didn't work. They all stuck to their guns stating we would have to upgrade if we wanted the camera system fixed. I'm far from stupid so I got the camera did my research, found a camera that did work, five times cheaper than Alder (who wouldn't sell me a camera out right) and ADT so I bought five of them! Installed that one left it up there for 24 hours and it practically programmed itself to the system and has been working fine ever since. Next story. The motion detector, touch screen and one door sensor quit working. Called ADT and they sent out a technician. He practically ripped the panel off the wall to tell me what I already knew once again. He claimed to trouble shoot the panel and told me flat out the panel is fried and here he comes preaching that same upgrade nonsense. He sent his report back to ADT. Not one representative has called to even discuss and upgrade. He put the panel back on the wall half ass showing a huge hole in the Sheetrock. I went over and simply removed the panel, got a few numbers off the back, googled the numbers came up with the company that sold them, found one brand new on EBay and I ordered it! When the new one came I followed the voice prompts and did what AI told me and the system is working fine! I stayed on the phone with a ADT technician (for a whole hour) that could not figure out why the sensor kept showing low battery and he couldn't figure out how to remove the sensor from the system or even how to reset the system. Using AI once again, I removed the sensor and reinstalled it using the QR code on the sensor with my iPhone. No more trouble beeps or showing low battery garage door entry. The motion detector wasn't even instilled during the initial installation and has been sitting on the wall not working at all! Once again a quick scan of the QR code, naming it Living room area and now it works fine. The old touch panel by the way is in the bedroom sitting on the dresser plugged in with a wall power supply that came with new panel and it's installed and working fine. Alder you're pitiful and I wouldn't recommend your business to anyone for selling my account back to the culprits I was trying to get away from. I think BBB should look into this and see if this wasn't a conspiracy to get all the customers back that left ADT looking for a better service. You locked them into a contract with all this new equipment that was purchased by the way and then sold the account to ADT and ADT you're just downright worthless for trying to force me to upgrade my ding more money on top of the monies I had already spent with Alder! You both should burn in hell for these unfair business practices! There is a God and he guided my mechanically skilled mind and I fixed my issues myself! I will be giving you a bad review and introducing people to how they can eliminate you both and install their own camera and security system. Good day to you both!

Ryan, the owner, was extremely professional and polite. He provided a competitive quote and great…read moreservice. The install was quick and made sure all wires were hidden and TV and sound at were leveled properly. I would recommend him to anyone.

Ryan did an incredible job with our home audio system and theater room! The sound through our home…read moreis awesome and we use it everyday. He was thorough, gave some additional ideas and had great prices. I've referred him to several friends.

We hired Strategic Tech to install two in-wall speakers and run some HDMI cables in the wall…read more Overall the experience was great! Britney was very helpful with scheduling, answered all my questions and concerns, even returning my calls/emails late into the evening. The installation crew did an excellent job: speakers were installed perfectly straight, level and symmetrically on either side of the TV, and the cable run outlet was right where I wanted it.

From the owner: I.T support team specializing in Computer Networking, Audio Visual, Automation, Structured Cabling,…read moreInternet, Security, Cameras, and Web Design. We take pride in our work and strive to provide nothing but the best for both the visual and functional aspect. With a wide range of services, from new construction wiring to month-month maintenance, we are confident that we can be of assistance for you and your business. We have significant experience with restaurants, doctors offices, event centers, manufacturing warehouses, etc. Whether you need us as a one-time service or for the entirety of your project, we are happy to help!

Professional and knowledgeable. Technician helped to get the best possible positions for the…read morecameras. Installation was quick and now I feel I am safer and protected. Would use this company again.

Excellent and professional. I needed a specific alarm and they found it and installed it in less…read morethan 2 hours. I'm in the industry as well and loved their response time and quality.

Great experience - called Matt at 6pm, a worker was at my house 30 mins later. Solid guy, highly…read morerecommended.

Locked my only set of keys in my car and Matt saved me! I was at the park with my dog when I locked…read moremy keys in my car, and after one call, he was there in under 10mins. Extremely friendly, helpful and professional. He got my car unlocked for me in under 5 minutes, then made and programmed two extra keys for my 2011 Camry in under 30 mins at his local shop with some great convo too! Definitely will be back for any of my lock smith needs. Thanks Matt!!

They cancelled because my Xfinity doorbell install wasn't a big enough money maker and couldn't…read morefind a tech willing to come and do it

We hired HelloTech to install our tv wall mount. Well worth…read morethe price! The quality of service aligned with the cost, which doesn't always happen. Jared was excellent, quick, respectful, clean and professional. We highly recommend him for your service. He explained everything well. He was experienced and knowledgeable. Came prepared with all tools. And even vacuumed mess. This awesome service isn't something you get everyday! Thank you Jared!