NorthStar installed the following equipment in my house: 2 Yale smart locks, garage door opener,…read morewindow sensors, door sensors, glass break sensor, and control pad. What I like: - NorthStar customer service seems competent and helpful. My salesman/point of contact is responsive and helps me configure the smart devices. - The smart locks and garage door opener are convenient. - All devices can be controlled from a single app, very convenient. - The devices operate on both wifi and 'cellular data' such that they will continue to work if your home's wifi does down. What I dislike: - The price for on going service is too expensive. The contracts are quite long, mine is 42 months. There is a $1 surcharge to charge the monthly service to a credit card. - The glass break detector triggered when I was fanning open a garbage bag, the police sent me a bill for a false alarm. I was not happy about that. Things to Note: - I have not had a security incident in the 2 months of having the system so I cannot confirm or deny the usefulness of the security monitoring system. Conclusion: - It is impossible to deny the convenience of the smart home devices. But in my opinion, it is not worth the expensive monthly service bill.

If I could give this company a NEGATIVE ten, I would. They have automatically renewed out contract…read moreTwice because I forgot that I had to give written notice sixty days before expiration. This is plain extortion. They do not send reminders, they do not give you a chance to cancel they only say, "It's in the contract that you signed. Do you want me to send you a copy?" We are living on social security only and I have recently had to go back to work at age 73, but none of this mattered to them. So now I have to pay this bill for another 18 months. It's over $1200.00. Hate is an ugly word, but I certainly hate the ethics that they lack as a company. Do not do business with these frauds.

Professional and knowledgeable. Technician helped to get the best possible positions for the…read morecameras. Installation was quick and now I feel I am safer and protected. Would use this company again.

Excellent and professional. I needed a specific alarm and they found it and installed it in less…read morethan 2 hours. I'm in the industry as well and loved their response time and quality.

Reed's Built-ins is a small family-owned business. They struggle with servicing equipment after…read morethe initial install. It is very hard to get them to make an appointment or come out. If they do come out to look at something and a second trip is required, it is hard to get them to come back. I think the crux of their problem is two fold: 1 - they make more money on new installs so they focus on that pushing lower dollar repairs down their priority list 2 - the person that answers the phone and interacts with people does not have the authority or ability to make appointments. The individual techs themselves pick and choose when they are going to do things. (I believe the techs are the owners of the business.) This all means many customers never bubble to the top of the list to get service. I've had acquaintances say they have waited 6-12 months for Reed's and then they give up and call another company. Maybe they are just that busy, which is great for them. They are nice people, but they really struggle servicing the customers that have existing equipment. After having looked at their wiring after Reed's has installed and maintained it for years, I'm disappointed to find wiring not quite right, not labeled, and some things not working right. It's 90% correct, but just that last bit not being done is frustrating when you work on it later.

I moved into a home in alpine 5 years ago. I called Reeds to come take a look at the existing…read moreequipment and theater. These guys took care of me, and they continue to do so! The house we moved into was a mess. The previous owners left bits and pieces of the equipment. Reed's came in, gave me options, and provided a solution that worked best for me and the caliber of the house. We worked with an AV company out of Salt Lake, when we lived there, and all they wanted to do is sell us a package deal. They've been pretty good about service. From time to time they're hard to get here, but I know they're gonna take care of me. They can get busy. They've been around for a long time. They've got the experience and ingenuity. Their workmanship is top notch.

Hi Britton, Thank…read moreyou for replying to my review. I wouldn't wish my experience on anyone. There are a few discrepancies in your response for some of the appointment dates that I'd like to address. Regarding the amount of times you called and left me messages beginning on 3/2/15 and ending on 3/26/15 when I called you back, my alarm company said they were playing phone tag with you which is why it took over a month to get my first installation scheduled. Unless my voicemail system for my mobile phone was on the fritz for over a month, I don't recall missing seven messages from you. Perhaps you were calling my alarm company and not me? For the first appointment scheduled on 4/8/15, you stated the technician missed the 2:30-4:30 pm window and arrived at my house at 6:10 pm and left at 6:35 pm because I wasn't home. This is not true. I was home when he arrived. Because he was so late, the only thing he could do was test the existing door and window sensors. For the appointment that occurred on 4/16/15, the technician arrived about an hour after the 1:30-3:30 pm window. He wasn't on time. As a result, he could only install the new control panel and keypad. The cameras were put on hold. This appointment caused a residual problem because when I left for vacation the next day, the alarm would trigger when I walked by the motion sensor. My alarm company had to manually override it because I was headed to the airport and couldn't wait for someone to come to my home. It turns out the technician programmed the motion sensor incorrectly. For the appointment on 4/25/15, this was a Saturday. My alarm company made a notation on my account that the wireless cameras were Honeywell, but your company already knew this since the technician from the last appointment stated he's dealt with Honeywell in the past. What's upsetting about this appointment is that Honeywell doesn't provide any weekend hardware/software support. That is not the fault of my alarm company and them being closed for service on the weekend had no bearing on a disappointing Saturday. I would think this is something your company would have been aware of before scheduling an appointment on a Saturday. For the appointment on 5/12/15, the technician was able to get the final camera working. The problem is that it took over 12 hours. The technician arrived at 10:30 am and left after 10 pm. Please reread my comments for the 5/12 appointment. He left at 3:30 pm for lunch and to pickup a network cable and didn't return to my house until 7:20 pm. Can you please explain why it took nearly 4 hours for lunch and a network cable. Lastly, I assume your technicians are trained before being put out into the field. Can you please explain why I had to provide the troubleshooting ideas and the resolution to use a network cable to connect the camera directly to the router. If I had not done so, I would've been waiting for another camera and wireless range extender which would have resulted in another appointment. It's not good when a customer provides the troubleshooting ideas and resolution to a problem the technician should have known about.

I had talked to the scheduling department and was told that someone was coming within a week. After…read morethat time has elapsed, I called to see what was going on just to find out that my order was there but wasn't actually scheduled. After that was taken care of I finally received a date, the technician came out and couldn't get the thermostat connected to the WiFi. He said that it was the "internet password" even though other devices inside of the store, laptops, and customers cell phones had no problem connecting with the same exact password. I had called to request another technician at another date and they asked to speak to the one present. He had the audacity to say that I needed to call the internet provider to see if my password was correct after all the devices were being connected, even his cell phone was connected with the same exact password. He disconnected the thermostats and said that he had to come back out and that the center was going to talk to technical support and give me a call in 30 minutes. After about 45 minutes passed, I called back and was told that they had no intention of sending him or anyone else back out because since the technical didn't know how to connect the devices I'm considered ineligible. So since they were part of the package, I'm looking into another provider.