Dr. Erica Monaco and her staff are wonderful. Our cat had…read morenever been outside of our home and they were so great with her. I highly recommend Highlands Animal Care!

We recently took our cat in to get spayed. They had stated we needed two appointments for that. One…read morefor the pre-check and one for the actual procedure. I've never had to go to two appointments for any spay or neuter in the past so we thought it was odd but moved forward anyways because we liked this Office so much. Since she was already on her cycle, they said they couldn't do the procedure until after she was over it. But they said the pre-check appointment would be fine to conduct. After the pre-check appointment they scheduled the follow up appointment for the procedure. We arrived at the appointment and during intake they stated that there may be an additional charge if they find that she's internally swollen from her cycle. We asked if it would have been better to have come back when we knew for sure she would be ready. They stated yes it would have been better if we had come back the following week when we would know for sure. Are you serious right now? You guys are the ones who setup the follow up appointment! At this point we're now confident that they are either bait and switching or else price gouging. They had already started the intake before we comprehended the predicament they put us in. We ended up getting charged for that appointment (but not the additional precheck steps; whatever that's supposed to mean... again, never had so many appointments for a spay) and left saying we would contact them to schedule another appointment for the following week. I called the following day and then proceeded to call every two days. After the first week, we stopped leaving messages since it was clear no one was listening to them or following up with them. We then proceeded to call every day instead; different times of the day. Here we are, weeks later, no one has returned our phone calls, no one seems to answer the phone, and what's even worse is after those two appointments you would've thought that a "good vet" would have followed up! But nope, dead silence. If I wasn't disabled and hubs wasn't my full-time caretaker then he would've just gone there instead of calling. But leaving the house is extremely challenging for me and leaving me alone is dangerous. So every time we leave the house it's a precarious situation. So you can imagine our frustration with the lack of care that this vet seems to show. They seem to have very little respect for people's lives or time. But this negative review is not based solely on the lack of respect for our lives or time. After all, what's important is the care that our pets receive. As it stands, the multiple appointments for a spay procedure sounds more stressful than helpful to the pets. When it came to the follow up appointments for our other cat and our dog, there were serious discrepancies between the different vets in this office. During a particular follow up for our cat who had kidney stones, the vet went down a laundry list of concerns and we questioned why none of this was brought up just two weeks prior. She seemed to be taken back with our response; it was almost as if she was treating it as a new patient intake appointment. After a few minutes, it was obvious that she hadn't checked his prior records even though this was a "follow up appointment". She claimed it was some excuse about not seeing the correct test. So I'm sorry, you did in fact look at his prior records but acted as if this was a new appointment because you didn't find a specific test? Seriously, what kind of BS excuse is that? And my complaints are obviously nothing new. If you look at their reviews, the complaints are exactly as we state; lack of respect for their patients families and their time, and inconsistent care that could prove to be very dangerous, as is evidenced by their negative reviews. And with each of those negative reviews, they claim that they take the reports very seriously. Clearly that's just a line of BS since they seem to have not improved on those complaints. At this point, we had already decided to not bring our pets back in. We were going to complete our cat's spay procedure and then find another vet. But honestly, I'm not even confident we could move forward with the procedure given all of the scheduling issues... or would they try to charge us for all of that all over again? I've lost any confidence that this vet has any integrity.

I don't usually leave reviews, but I feel like I need to share my experience…read more I brought my puppy in because she was shaking her ears a lot and it seemed like something was irritating them. I also mentioned her coughing/gagging symptoms during the visit. The doctor we saw was Dr. Ledezma. We came in thinking it would be a simple ear cleaning, but she ended up being prescribed medication and additional ear treatment. After they put it on her at the clinic, her ears actually got worse and it looked like some irritation may have affected the skin on her ears, so I didn't even use it and had to take her to another vet for a different opinion and to have everything re-checked and cleaned again. For her other symptoms, I was told it was likely related to her recent spay surgery. Later on, another clinic immediately identified it as kennel cough just by examining her throat. I also want to mention she is a shelter puppy, which I did tell them. Knowing that, I would've expected kennel cough to at least be considered as a possibility, since it is very common in shelter dogs, but that wasn't brought up during the visit. During the exam, I also didn't feel very confident in the explanation given, and the overall visit felt unclear. Overall, I ended up spending close to $200 and still had to seek additional care elsewhere shortly after. I did reach out directly before leaving a review to try and resolve things first. They did offer a refund for the medication, which I appreciate, but that was the only adjustment offered. I was still asked to call in to complete the refund due to my overnight work schedule, and they only offered to refund the medication, not the ear-related charges (swab, cleaning, and exam), which made up most of the visit cost. For context, the breakdown was roughly: exam fee ($70), ear swab ($40+), ear cleaning ($40+), and medication ($40+). I've brought my other dog to this clinic before and had good experiences, which is why I initially chose to bring my puppy here. The vet assistants here was are always so nice I can say that. Having a new shelter puppy is already stressful, and this experience added unnecessary stress and additional vet visits that likely could have been avoided. I wish I had paid closer attention to the more mixed reviews beforehand. I'm sharing this just so other pet owners can make a more informed decision. I will not reach out again as this whole situation was just a lot and I gave them an opportunity to resolve this with a few emails back and forth.

Dr.Hensley is an angel. She has taken care of our babies so well. Wouldn't go anywhere else.read more

Our greyhound, Flynn, had been slowing down, showing signs of cognitive decline and anxiety, and…read moreoccasional accidents. His condition rapidly worsened to the point he could not get up without having to endure great pain. We knew that his quality of life would be greatly reduced but taking him to the vet would have put him through undue misery, fear, and stress. We opted for in-home pet euthanasia and contacted Peace for Paws. The care coordinator was very compassionate, empathetic, and sensitive to what we were going through and helped guide us through the decisions we needed to make with great care. She told us what we should expect to happen before, during, and after the appointment and how we should prepare for it. When Dr. Sarena arrived for the appointment, she reviewed the procedure with us. Throughout the procedure, she gave us guidance and the time to say our goodbyes to our beloved pet. Her compassion and care helped to provide our pet with a peaceful and dignified farewell to his family. Dr. Sarena has a true love of animals and doesn't want to see them go through needless suffering and trauma. I highly recommend Peace for Paws and Dr. Sarena for those who wish to give their pets a tranquil and dignified end in the comfort of their home. Thank you so much, Dr. Sarena, for making the entire process unhurried, gentle, and compassionate for our pet and our family.

Peace for Paws was truly a blessing during one of the most difficult moments of our lives. Being…read moreable to spend Nala's final moments in the comfort of her own home meant everything to us. Nala always experienced anxiety when visiting the vet, and I couldn't bear the thought of her last day being filled with stress and fear. If you're on the fence about in-home euthanasia for your beloved pet, I can wholeheartedly say that Peace for Paws is worth it. Dr. Sarena and her team were prompt, professional, compassionate, and incredibly caring throughout the entire process. They helped make a heartbreaking goodbye as peaceful and dignified as possible. From the bottom of our hearts, thank you for providing such a wonderful service. We will always be grateful for the kindness and comfort you brought to Nala and our family.

Dr Larmour has taken great care of my fur babies for years. She is kind, caring, extremely patient…read moreand wonderfully helpful. I only return year after year to Henderson Hospital because of her. The staff is always very nice at all locations too.

I have two dogs with cancer and they are so patient with me even if I call every other day or every…read moreday the front office girl is absolutely amazing and the doctors are great with my dogs and I couldn't be more impressed

I live in Arizona and didn't have any vets open on a Saturday so I drove 2 hours away thankfully…read morethey were able to get me in on a normal visit. and helped my 16 yr old pup. everyone was very friendly and would highly recommend

Just want to give a huge "shout out" to Doctor E and his assistant Niayla and the ENTIRE STAFF at…read moreHorizon animal hospital also for taking such great care of our fur baby Lily!! They really listen to our concerns and Dr. E made time to see our furbaby and take care of her dental needs. Thank you all for everything you do!!

Absolutely love Dr Larkin! My girls are so healthy and happy because of her and her caring heart.read more

We brought our dog, Teddy, in for a follow-up after his recent surgery, and the team at Green…read moreValley Animal Hospital was incredible. Dr. Larkin was absolutely fabulous--so thorough, reassuring, and attentive to Teddy's healing progress. A huge shoutout to Caryn and Denasia as well; their warmth and care made the entire visit completely stress-free. It is such a relief knowing Teddy is in such capable and compassionate hands. We highly recommend this practice to anyone looking for top-notch care for their pets!

Finding an emergency clinic is already very stressful whenever your pet is in a delicate state…read more This vet was incredibly helpful and I did not feel hustled or like they charged me and did not treat my dog fully which is experiences I've had with other emergency vets I highly recommend using this vet for any and all issues you have as far as emergency issues.

We had to bring our baby girl Pancake in around 1:30 this morning for diarrhea, vomiting and…read morelethargy. Pancake is my 17 year old daughter's dog so she was a wreck and crying and I was doing my best to put on a brave face for her. The entire staff was so kind and attentive. We did have to wait over 3 hours before they could get anything started on her as there was a critical case when we came in and a few others with more urgent issues than hers so it was understandable. They continued to acknowledge us through the wait and apologize and check in with us. Every single nurse and assistant who helped us was fantastic. We were there from 1:30am til about 6pm so we had both overnight and day shift helping us and all of them were amazing. Dr. Izaguirre was Pancake's initial Dr when she was admitted. We've had terrible experiences in the past with vet offices trying to push unnecessary diagnostics for profit but this place was the total opposite! They were honest and upfront and didn't try to prematurely push expensive things just because..something I'm super thankful for as a single mom and as someone who would say yes to anything to help our fur babies. Dr. Villanueva took over for Dr. I for the remainder of Pancake's stay and he was equally fantastic. Kept me up to date and was super kind. Dr. Lee wasn't part of Pancake's care team but he was there when we brought her in and was back before we were discharged and he remembered her and kept loving on her and saying how pretty and sweet she was. 100/10 I will recommend this ER vet hospital to anyone looking for someplace to take their sick fur babies when they need immediate vet care. What could have been an extra stressful and emotional night and day was made quite a bit easier because of this amazing hospital and their amazing staff. We cannot thank you enough!

Where do I even begin with this amazing facility! I have been working with Dr. Barbier and her…read moreteam for 2+ years and I wouldn't recommend any other office for your fur babies!! 2 weeks ago my almost 4 year old French Bulldog, Bruno fell lame with IVDD and no use of his hind legs and loss of bladder control. He had no deep pain response in his hind paws and no spinal sensation past his mid back. I was heartbroken and worried I would need to put him down. But with Dr. B's guidance and the help of her absolutely amazing team we got Bruno on a medication regimen and quickly got his pain under control. We started with acupuncture, laser treatments, Chinese herbs and strict crate rest. And just two weeks later, he now has deep pain response in both hind paws, he regained bladder control and with assistance can go potty on his own and his able to stand up with just a little assistance. I am forever grateful and thankful to everyone at Magnolia Pet Wellness Center! Mahalo plenty to Dr. B, Jasmine, Grace, Amir, Letty, Alisha, Kelsey, Gonzalo and the rest of this amazing team. My Bruno boy is still with me because of all of you!!

My husband and I brought our older Maltese mix here because she wasn't breathing well. It turned…read moreout she had cancer which we were worried about. Unfortunately we had to put her down because the cancer was very advanced and we couldn't let her suffer any longer. The vet and staff were very polite and gave us as much time as we needed with our baby girl.

Third time taking my cat here, staff is really nice and doctors are great with him every time I…read moretake him for his years shots.

"I took my dog to this clinic for one day of vomiting and diarrhea. While the staff were polite, I…read morewas left with some doubts about the treatments given. My dog received Cerenia and vitamin B12 (which are usually enough to control nausea and stimulate appetite) and was also given Entyce, though I'm not sure if it was really necessary. On top of that, my dog was given barium "to clean the gastrointestinal system," even though barium is only used for X-ray studies (and no X-rays were done). These treatments made the bill much higher than expected. What also disappointed me is that the clinic didn't provide any guidance on diet or home care -- they simply handed over the medications with no advice on how to help my dog recover properly. I hope the clinic can be more transparent and informative so pet owners fully understand why treatments are done and how to care for their pets afterward."

Today we brought our Goldendoodle Waylon in to Establish care and to discuss some GI issues he has…read morehad past few days . I did have a free consultation visit , they did honor the coupon . We saw Dr .Hayes today , apparently she was there today as a " relief " doctor as the main Doctor wasn't there . Dr .Hayes was very nice , she took her time with Waylon , addressed our concerns and answered any questions we had . Front office Vanessa was very nice, along with The technician Amanda . Thank you staff for making Waylon feel welcome today and we appreciate your time and for caring .

If you need a quality veterinary team, I highly recommend this location of VCA…read more My 6lb Maltese was experiencing digestive issues that were compounded by poor care at a boarding facility in Las Vegas Proper and a kind but inept veterinarian in Boulder City. Thank goodness I found Dr. Boltz and her staff. Education, intelligence, and an ability to effectively communicate with clients in a calm professional setting. My sweet little girl has taken a complete turn around and is doing better than ever! *read my other reviews and you'll understand that I'm not easy to please*