Bait and switch pricing, uneven work…read more My daughter booked a highlight appointment and was quoted $220. She put down a $20 deposit to hold the appointment. When she went to check out, the bill was $294 -- a 34% increase over the quote -- with no explanation given during the service about why the price was changing. She wasn't told mid-appointment that costs were going up, wasn't asked to approve additional charges, and wasn't given the option to stop or scale back. The first time she heard a different number was at the register. When I take my truck for maintenance, I sign a quote. If the shop finds something extra, they call me before they touch it. That's standard practice in any service business -- you don't surprise the customer at checkout. A salon should be no different. The bigger problem: when she got home and we looked at her hair in natural light, the highlights are visibly uneven side-to-side. One side is processed deeper at the roots than the other. This isn't a subjective complaint -- you can see it in any mirror.

Absolutely Amazing! My stylist Taylor did an absolutely fantastic job creating a balayage perfectly…read morecurated for my hair. I was very anxious before the appointment and I left feeling more confident than I have in a long time. Prior to starting we had an extensive consultation on what I was wanting she addressed what I wanted and helped guide me to the perfect color through pictures. Which was super helpful in allowing me to visualize what she would do. Throughout the service she walked me through each step reassuring me through each step. At the end she created this beautiful piece of artwork on my head that I could not be more happy to walk around with; it is exactly what I wanted and asked for! Her kind words helped me to relax throughout the service and she was very down to earth! Thank you so so much Taylor L!!

This was my first experience and it will not be my last. Molly was excellent. I received a 1 hour…read moreservice. It was totally worth the cost. The office was nice, clean, and inviting. I was given just enough information and then was left alone to relax on a warm massage bed. Already scheduled a follow up.

I was in search of a good place to get my eyebrows done in the Jacksonville area and found Beauty…read moreElements through Facebook recommendations. I'm so very glad I took those recommendations because Renee is one of the nicest and most bubbly people you can meet!!! Not only is she friendly she's also knowledgeable in what she does and will go through the whole process with you. She will do a consultation with you before she even begins. She'll ask what you would like done and give recommendations on what she sees for you. During the process she will tell you exactly what she's doing and she's very thorough at what she does. She also makes sure you're comfortable and you don't really feel the waxing process. She's great at keeping the conversation going and by the time she's done you don't realize you've been with her for a while. I would highly recommend coming here! I love how my eyebrows where shaped! I also got a tinting done and I just love what Renee did! Her prices are very reasonable and she offers other services! You'll find Beauty Elements in the center of the buildings that Google Maps takes you. When you enter you'll hear the chimes they have on their door and will be greeted right away. The first person I met was Midge. She's one of the ladies that works at Beauty Elements and she's very friendly and welcoming. She was also nice enough to offer me something to drink while I waited for Renee. The space they're in is nice and comforting. Again, I highly recommend coming here if you need an eyebrow person!!!

IN ABSOLUTE SHOCK!! BEWARE!! My husband booked a Valentine's Day package for me so my massage was…read moreon February 15th at 4:45. I arrived to the spa at 4:05. When I walked in I was asked if I needed to use the restroom and then someone had walked into the restroom so I was told to sit down in the front. In the package it says to arrive 30 minutes early to enjoy mimosas and sweet treats. I did not get taken back to the relaxation room until I stood up and said something. They were too busy chit chatting than worrying about their customer. Finally I was taken back to the relaxation room about 10 minutes before my massage. When I walked in I was shocked they had camper chair for us to sit in, in a so called "relaxation" room. I literally had to chug down my drink and sweet treats before my massage. Finally the massage. ABSOLUTE worst massage I've ever received. The lady spent more time putting the mint oil infront of my nose than actually massage my neck and shoulders, which was literally suffocating. I was also told that hot stone would be included. I had maybe 5 minutes of hot stone on my back and then another 5 minutes of her massaging my back. I'm carrying around a newborn and toddler all day so that was extremely upsetting. My husband booked this massage as a postpartum gift since I just went through an emergency c section and he just wanted me to have a day of relaxation. I left there extremely upset and frustrated instead of feeling good. I ended up leaving a review that night which I've never left a review in my life. And then they replied and was told in the reply if I was open to it they'd like to discuss this further. I called the spa 3 times and the first time I called I was told I would probably just get a refund and that I would be getting a call back. Every other time I called I was given the runaround and told I would be getting a call back. Finally this morning I called and spoke with the owner. The owner was not nice at all and told me because I left a review she will not be giving me any type of compensation. She literally said that because I left a review for the public to see she will not be helping me. I didn't know that I wasn't entitled to leave a review of my experience and because I did I will not be helped. Absolute insanity. Worst customer service and WORST "spa" I've ever been to. Stay away from this horrid place.

By some stroke of luck I was able to get in last minute for a 45 minute massage and I couldn't be…read morehappier. I got onto the waitlist for a 4:45 via the website but then texted the business to let them know I had some flexibility with the time to hopefully up my chances of getting in. They were super communicative and got me set up. Such a clean and inviting location and the staff is great. I am an LMT so can be a tough customer but had no complaints and left feeling relaxed and refreshed. I will definitely plan ahead on my next visit to Jacksonville so I can get a longer session!

Always pleasant, Heidi and crew are always striving to make you happy and listen to your needs and…read morewants. I appreciate her honesty and suggestions. The outcome is always better than expected.

As a walk-in I received top quality consultation on how to fix a hack job I received at a different…read moresalon. Heidi understood my hair type and listened to what my needs were to fix the shape and cut. For the fine-hair ladies out there, she knows her craft well and will fix you up! Family-oriented, great service and friendly vibe all-around!

Amazing service. Wonderful staff. Kaylee is the best! So…read morerelaxing from the moment you walk in the door.

I booked a last minute appointment to prepare for a wedding. Their staff is professional, their…read moreproducts are high-quality, and their services are expansive and affordable. Would recommend!

Nadine is the BEST!!!…read more African-American skin!!! Laser!! I've been going to Zannis(later Rinnova Spa) since before Nadine joined the team. Once Nadine arrived and brought her expertise on Laser hair removal (face) for African-American skin, I immediately saw the best results!!! My family make-up is prone to have the dark brown/black moles, while I go for the laser hair removal(maintenance), I've noticed that the areas Nadine treats do not have the dark spots!!

Ally was absolutely amazing and I don't say that lightly. I've had my eyebrows laminated three…read moretimes now. The first time (in Corpus Christi, TX) was incredible, the second time (in Pensacola, FL) was honestly traumatizing.... So so bad. so going into this appointment, a few weeks before my wedding, I was terrified. From the moment I met Ally, she completely put me at ease. She was so friendly, patient, and listened to every single concern and worry I had. I was very upfront that I'm on tretinoin and that I use a tanning bed, and Ally was incredibly knowledgeable and thoughtful about it. She adjusted her approach, chose threading instead of waxing, and it completely changed the game for me. I usually break out after waxing my brows, and this time I had zero irritation whatsoever. My brows turned out exactly how I hoped. Beautiful, clean, and natural. I will absolutely be going back to Ally and highly, highly recommend her, just like so many of the other reviews do.

I really really liked my stylist and haircut and just everything the quality and the people are…read moregreat

My stylist was Laura Nice , punctual Cleaning and…read moreenvironment She explained to me my whole joinery and every process

I have been all over town looking for a professional service. Had a few turn downs for service, and…read moresome bad experiences, but Nikki at studio910 is the esthetician you are looking for. The atmosphere provided is perfect for a relaxing and revitalizing experience.

From the owner: I have been a Business Owner, Licensed Esthetician and Certified Sugaring Specialist since 2017. I…read moream divorced with 3 grown boys... Justin (Liz), Jacob, & Joshua I love Esthetics but body Sugaring is my passion! After each appointment my clients leave feeling better about themselves than when they arrived!