I Highly rate Dr. Spencer and his staff always helpful and professional but a little overbooked…read moresometimes besides that a good experience

Dr Spencerr is amazing! He is a great doctor that really knows his stuff and he really listens to…read morepatients.

Let me start off by saying our entire family including extended family have been coming to the Skin…read moreCancer Specialists well over 10 years. First in Marietta Ga then in Cartersville Ga. Never an issue, top notch service and customer care by Dr Hughes and Arthur! KUDOS They are the best in the field and Dr Hughes a Mohs surgeon and Arthur is just phenomenal when doing any follow-up placing one back together after the surgery. Nothing but HIGH MARKS for this pair and the people around them! They would also have someone contact you directly with Biopsy results NOW, since the takeover/ merger/ acquisition from AQUA DERMATOLOGY it has been nothing short of a disaster. I will try and keep it short but so many issues it will be hard. Look yourself AQUA is now in 3 states and taking over more offices! No more personalized service but the push is for more offices and Drs to merge with them. Phone calls are routed no longer to the office but another location with so many choices and prompts now, our phone calls were NEVER returned after multiple times leaving messages. The PORTAL is a disaster, ONLY 3 years of our treatments and skin cancer issues. However It had a DR we saw 11-12 years ago at another office not related to Skin Cancer Offices, OH WAIT Aqua took over his practice. The PORTAL is an entire issue in itself! Terrible So after our latest visit and biopsy results which we were told to log into the failed portal system .... it took us 3 phone calls to finally get the office Mgr. Kassidi. She was extremely helpful and gave me the results and also answers on the latest issues. She is trying to make things right. However the following week our messages must have come through to the office as 2 other Techs/ Nurses called me and left a message. I promptly returned the phone calls within a minute or so.. Only to be placed on hold 15-20 minutes at a time, we finally hang up. I took screen shots to keep . We left a message at the Marietta Office for the Office MGR in charge of all these facilities and team to call us.. NOPE nothing ! Next my wife had a Shingles outbreak identified while in Florida during an emergency visit with family. We cut the visit short as requested to come back to this office which we immediately did, only to be seen by a new DR. (name will not be discussed) This Dr spent a total of less than 5 minutes failed to give the correct dosage of RX along with other RX to stop the nerve damage. He was specifically asked about other things to lessen the pain . His only comment was to stay on this RX and get the vaccine. Needless to say the wife ended up in the hospital with extreme pain and "Post Herpetic Neuralgia". The ER Dr who was great did all sorts of other tests to rule out things but clearly stated the original DR at Skin Cancer Center should have given steroids, and two other RX to lessen the nerve damage when seen the first time as it was a timely issue ! It is OBVIOUS to us, since the AQUA merger the personalized customer service, phone response, attention to detail to patients is now gone with new Drs. and staff who are pushed for more patients not quality of service. What a shame placing the great Arthur and Dr Hughes in this position with long standing patients! Shame on YOU AQUA!

I came to Skin Cancer Specialists in Cartersville hoping for answers to a persistent rash after…read morethree failed rounds of treatment at urgent care. My first appointment was on 8/7/25, and after being prescribed another topical steroid with no improvement, a biopsy was done on 9/4/25. My follow-up for stitch removal was scheduled for 9/18/25. I called on 9/10 and 9/11 to check on my biopsy results and left voicemails both times -- no call back. At my 9/18 appointment, I asked in person about the results and was told they just came in that morning but a radiologist hadn't reviewed them yet. I left without any answers. On 9/21/25, I received a portal notification showing my result: "Subacute Eczematous Dermatitis." However, there were no notes, no explanation, and no communication from anyone at the practice. I called on 9/22 to get clarification -- no call back. I called again on 10/20 -- again, voicemail and no response. Then on 10/28, I received an email stating a partial refund was processed with still zero communication from the office. I called once more -- no return call. The lack of follow-up and communication is unacceptable, especially when dealing with biopsy results. The medical care itself may be fine, but if you expect clear answers or responsive staff, I would not recommend this practice. Patients deserve timely communication and basic follow-through, and unfortunately that did not happen here.

Niesha is very patient and listens to what you want! She is an excellent Lash Extension Technician…read more She takes her time with you and you never feel rushed! Every time I've had mine done, thay have lasted 3+ weeks!!SO much longer than anyone else I have used in the past! She is the sweetest, most calm and considerant person I've ever known. She puts you at ease the moment you meet her. She's also the only lash technician that has the dark brown lash extensions that make my lashes more natural. I'd NEVER trust anyone else to do my lashes.

Niesha is so amazing,caring, and patience, I wanted thick long lashes, she suggested go with a more…read morenatural look because my lashes couldn't handle all that traction and they would become too thin and fall out causing traction alopecia.. other lashes techs would do what I ask, but Niesha genuinely cares about your health.. my lashes are healthier and stronger.."client for life"..I HIGHLY RECOMMEND HER 10 out of 10