Buyer beware. Do your due diligence before trusting Lakeland Volkswagen with warranty-related…read morerepairs. Over Thanksgiving, I brought my 2021 VW Atlas in for repeated stalling and a Start/Stop system error -- a serious safety issue that included the vehicle shutting off while driving with my wife and our two week old newborn in the car. The dealership diagnosed a failed EVAP carbon canister, which is covered under Volkswagen's extended warranty. At the same time, they documented "heavy deformation" of the fuel tank and confirmed it required replacement. Despite this, I was required to pay out of pocket for the fuel tank replacement. Fuel tank collapse is widely recognized as a consequential failure of a faulty carbon canister due to excessive vacuum in the EVAP system. Instead of honoring coverage, the dealership presented a "discount," but I was still charged over $1,200 for a repair directly tied to a covered component. My advice: - Get everything in writing - Question any "discount" offered on warranty-related repairs - Don't assume a repair tied to a covered defect will automatically be treated as consequential damage - Escalate the matter to Volkswagen Customer Care This experience has been extremely disappointing given the safety implications involved.

I used to be a loyal customer at Lakeland Volkswagen for both sales and service... until I found…read moreout they thought it was appropriate to dress up as ICE agents for Halloween. That crossed a line for me. It showed extremely poor judgement, insensitivity, and a complete lack of professionalism. Because of that, they've permanently lost my business. From now on, I'll gladly drive out of my way to Brandon Volkswagen for all future purchases and service appointments. A dealership that behaves like Lakeland VW did is not one I can support, and I hope others think twice before doing business with them as well.

Though it took a long time, I found a car and Greg and Jerome from the north location were really…read morenice and patient.

I don't usually write review; however, this dealership is a complete scam! I bought a kia Sorento…read morefrom them that was used and not certified. I had never bought a car before, so I was naïve to what a certified car was and even when I asked the sales lady, she said she does not know either! Huge red flag I should have left, but I was impulsive and wanted a car. Basically, I bought the car and got a extended warranty that helped me feel more confident in the purchase to know I was covered. However, within 4 months of buying the car I had problems with the car breaking down and the battery being "dead". Long story short the starter was put in the car wrong and they had to fix it. Even though I went to them twice and they could not figure out the problem. So, I went to my own auto shop for them to tell me what was wrong with the car to relay that information to Kia Regal so they could fix my car! Fast forward a year and a half, my transmission completely went out, they said that the electric pump oil went bad and I had to replace the whole transmission. This was upsetting, but I thought the extended warranty I had put on the car was going to solve the issue. However, when contacting them they said my warranty was expired. No one contacted me to tell me to extend the warranty or that it was bad. Now, I am without a car that I just bought 2 years ago. I can't trade in because they quoted my car to be only worth 5,000 dollars when I still owe a lot of money. This is very upsetting! KEY DETAILS: DO NOT BUY A CAR FROM HERE, IT IS A SCAM!!! THEY WILL SALE YOU A JUNK CAR NOT WORTH ITS VALUE. AS LONG AS ITS NOT THEM THAT IS GETTING SCREWED OVER. I SHOULD BE PREGNANT WITH HOW MUCH THEY LITERALLY SCREWED ME OVER. THEY ONLY CARE ABOUT GETTING A COMMISSION. FYI!

This is a review for Lakeland Genesis Service Department. My wife and I had purchased a 2022…read moreGenesis G80 in 2023. We then were looking for a dealership to get some service work done in November. Unfortunately, Genesis is apparently now requiring owners to go to Genesis dealers instead of being able to use Hyundai dealerships as well. There are no Genesis dealerships near our home in Dade City, so it was a significant drive for us to take the car in for service in Lakeland. What I want to comment on is the work of our service representative, Ytzel, and her supervisor. I had been extremely sick due to having had chemotherapy and radiation for a cancer diagnosis I had received a few months earlier. I had a pretty good day and my wife and I took the car in and dropped it off for the service. Unfortunately, my health then deteriorated by the time we were to go pick up the car and I knew I shouldn't be behind the wheel for an extended drive home. I explained all this to Ytzel and she apparently went to her supervisor and they were able to arrange for the car to be driven to us. It really was an exceptionally kind act on their part as we were not within the warranty period that provided this service. I can't thank them enough for this and apologize for having taken so long to write this review. As for our service experience, the work was performed professionally and everything turned out great with the exception of some difficulty we're now experiencing with the driver's seat belt. We attributed this to the mechanic having had to pull the headliner to repair a rattle in our sunroof. Thankfully, the sunroof works perfectly with no rattle, and while the seat belt is an inconvenience (sticking, not retracting fully at times), it is so nice to have the rattle repaired. Hopefully, I can get the seat belt to work a bit better on my own. I do believe Genesis needs to add more dealerships if they are going to require service work to be performed there, but otherwise, we're very happy with the service experience we had. Mike

Sebastian and Harold were amazing! I called about a piece popping out on my dash they set an…read moreappointment and had me in and out less than an hour. Fixed the problem with a smile!

We were greeted by Milton L upon arrival inside we met Emmanuel P and both were amazing. They're…read morebilingual and worked with our budget. We walked in looking for a car for my dad and left with a vehicle for myself also.

Bought a new 4Runner limited this last week. Antwon was my salesperson and I feel it went very…read moresmooth and happy with the deal I got for the new car and trade in. It worked out good since Lakeland Toyota is the closest Toyota dealership to my house.

Bought the car in January...drove off lot with broken strut and motor mount, they fixed the next…read moreweekend. Few weeks later had a flat, they replaced the tire because of the warranty but didn't check all the other tires. Got a tire alignment last month and they never checked the tires again, last weekend the tire sensor light came on. checked new tire had 32 and the other three tires were below 28, should be 36 ... PS they never told me the car was in an accident either.... WTH

I had Jennifer who assisted me on getting my bumper fix on my 2025 Hyundai Kona. Overall the office…read moreand Jennifer are amazing and kept in touch with me on updates. Can't recommend them enough. Very great people to work with.

As of right now, I'd recommend the dealership as far as buying a car. As far as the paperwork is…read moreconcerned and the finance process, I would not recommend them. I will update this once. They finalize all paperwork and handle everything accordingly.

Derryl Jones and Joel (detailing crew) thank you for such an amazing experience and deals! Thank…read moreyou for making this process fun and exciting. 10 out of 10, this team really helped us find what we wanted and buy it with ease, worked with us about pricing then out the door with a car.... Thanks, lakeland....we drove an hour to yall so worth it!!!

Joseph Motors is the BEST!!! I had an issue with my A/C in…read moremy 05 Escalade. I took it to a place in Sebring that reassured me they fixed the problem. About 8 months later, I had an issue. That was about $1000 lost. I found Joseph Motors and took super care of me. Gave me a ride when home when I dropped off my truck. And not only did they fix the A/C but they did it for a fraction of the cost. I would recommend this place for all your car needs. They provide quality work at affordable rates. Any issues I have, I'm going there!!!!

We bought a Nissan and had great experience from beginning to end. We will come back.read more

This is an amazing local car dealership. No pressure just good ole customer service. Jeff helped me…read morewith odometer verification and gave several suggestions on how to proceed with the DMV. Joe checked my battery life and referred me to someone who will repair my slightly damaged tire rim. I will definitely refer Bayside Automall to all my friends in need of any auto related issue.

pinnacle of perfection! Jeff was an amazing salesman and very knowledgeable about his cars. Very…read moreimpressed with the transparency of this car dealership. Will be back even if I'm across the United States!