I had Jennifer who assisted me on getting my bumper fix on my 2025 Hyundai Kona. Overall the office and Jennifer are amazing and kept in touch with me on updates. Can't recommend them enough. Very great people to work with. read more

Bought the car in January...drove off lot with broken strut and motor mount, they fixed the next weekend. Few weeks later had a flat, they replaced the tire because of the warranty but didn't check all the other tires. Got a tire alignment last month and they never checked the tires again, last weekend the tire sensor light came on. checked new tire had 32 and the other three tires were below 28, should be 36 ... PS they never told me the car was in an accident either.... WTH read more

I purchased a new vehicle. The finance manager ripped me off 3 times. I had to make him re write contract 3 times. Beware of this guy Daniel he hides your breakdown pricing and only shows you his numbers that will confuse you. You want to see the numbers broke down properly. He's a cheat, liar and fraudster! Don't trust this business because if they scammed me they have surely done it before. read more

I DO NOT RECOMMEND ANYONE PURCHASE A VEHICLE, ESPECIALLY IF YOU ARE A WOMAN. I've had several interactions, all bad. The finance buy lied to my face when making my purchase but of course didn't put it in writing. He said, "if anything happens in the first year you are covered." Lie. The 1st repair was an emission purge valve, not covered. 5/7/26 I went in for my 2nd free oil change and issues with the A/C. I was told by the service guy that it was covered under the extended warranty I purchased. I scheduled my appt and dropped it off. They called, guess what, it's NOT COVERED. I feel this was a bait and switch. They offered me 15% discount, but that is a joke. The right thing to do would be to charge me for the parts and suck up the labor. DO NOT BUY A VEHICLE FROM LAKELAND AUTOMALL - WORST CAR BUYING EXPERIENCE EVER AND I'VE OWNED 7 or 8 vehicles; I'm 60 years old. THEY WILL TAKE ADVANTAGE OF YOU!!!! read more

The worst of the worst! Are you ready to get ripped off? Want to be part of bait and switch? Are you looking to waste your time? This is the spot for you! Told me a truck was 59k when I go to sign the financing manager tells me she already applied a wheel coverage & 7,000 in fees to the price. Tell me how a 60k truck with 28k down & I still have to finance 37k you are a clown. read more

Lakeland Automall - Tim saying the truck is 59k not 67k as contract stated. - Car Dealers Near Me - Lakeland, Florida

I will preface this review by acknowledging two things up front: 1) Whenever buying high ticket items, I take everything with a grain a salt. You're walking into an establishment in which their goal is to make money "off you". Elaborating, stretching the truth, etc will happen. 2) I have zero issue walking away if the price isn't right. I walk in with a price in mind, if a dealer doesn't meet it, I'm not negotiating. We are lucky to be in a position of this is something we would like but by no means need. Given that, our experience with Lakeland Automall and Jason was positive. While I don't know that he knew a ton about cars, he looked up any questions I had and answered them sufficiently. While I had been "watching" this car for about a month, it drove better than expected. The exterior and interior pictures online were pretty accurate and while didn't reveal everything, it did show the the most obvious issues. Given that it was an accurate description. The location itself was what I expect from a used car lot, better than the crowded, all cars sit in the sun lots closer to downtown. Ultimately we left with what we wanted at the price we wanted so I really can't complain. If we saw another car here of interest, I would consider going back. read more

Lakeland Automall - Our new car - Car Dealers Near Me - Lakeland, Florida

A few days ago I had my 2019 Mustang serviced in Ford dealer in Hillsborough county. My car started to act crazy after I picked it up with the check engine light and the wrench light on.. it was running in emergency-limp mode. I called Lakeland Automall spoke to Danielle who told me to bring the car in very early in the morning. It turns out .... the person who serviced my car at the other Ford dealer didn't connect all the wire after servicing my car. Problem was fixed. Kudos for the guys in the Service Department. Lakeland Automall definitely earned my business now!!! read more

If I could give this place a negative review I would. I specifically worked with the certified preowned dealership in the Automall. I had two separate deals with two separate salesmen and they were both awful. Our second salesman (Jason) wanted us to pay $14,200 for a car listed at $9,958 for "taxes and fees"! He also said my bank would only approve it if I put 6k down. But I then called my bank manager and she said 3k was more than enough. He then said she didn't know what she was talking about! Extremely unprofessional group of men. There's so much more I could add but the point is, avoid this place, they don't deserve your money and you shouldn't waste your time. They also have roaches inside the lobby. It's repulsive. read more

Awful dealership. Tons of hidden fees and additional costs. Went to look at a car listed at $39,500 and they refused to let me test drive it until I agreed with their out the door price. How am I supposed to agree with the price when I haven't driven or even looked at the car yet. They pulled out the sheet with the out the door price which was $47,000. Noticed they added a $3,000 "reconditioning fee" for what they did to the car after they took it in on trade. Why is it my responsibility to pay for things done to the car that they did when I didn't own it at the time? I used to work at a dealership and it is the dealership's responsibility to pay for any reconditioning the car requires since they are the ones that took it in, not the future buyer's! NEVER pay for reconditioning, it is not your responsibility. They price their cars below average to get people into the dealer, then slap on a few extra thousand once you're in there. DO NOT BUY from this dealership! They are money hungry and hide anything they can. Get the out the door price before you go in if you decide to shop there, as it will definitely be higher than you expected. Waste of my time even showing up. read more

DON'T BUY HERE!!! I'm just old enough to remember how the 80's dealerships behaved. This place is stuck in the 80's with hard sale, waste of time, liars, cheats, swindlers, crooks, screamers, con artists. I could go on but I hope you have gathered my point. Remember undercoating? They up charge the same way but now they do it with window tinting and pin striping they claim is theres but it is another business next door. They charged my wife $490 for this service. She asked the installers how much it would cost and was told $380. They are takers not salesmen. This dealership will write down on a piece of paper you never see again that they owe you pin stripes, tint and stickers on the door handles. For free. They OWE you. Then you leave your wife because you have to go to work and they change everything and you are then taken advantage of. I blame my self. I should have never left my wife alone with wolves dressed in lambs clothing. Should be criminal. You'll never find the car advertised online. "It just went out for a test drive." "It just was sold" You'll never find the door buster pricing ever. Shame. Good product. Terrible service. They have to sell the cars but you shouldn't buy from them. Check out the YELP reviews. More honest than Google, in my opinion. They must have required employees to write reviews. If you are able to take 3 days off work and walk in and out of the door over a few weeks, you just might be able to strike a reasonable deal. Other wise there are plenty of Hyundai dealerships that are true to the online pricing. Don't leave your wife alone with them. LIARS! Alan, Kevin, Garrett.. read more

Today I saw a used 2019 SUV advertised on their website for $20,989, plus tax, tag, title and dealer fee. I liked the vehicle and wanted to purchase it. The total out the door price should have been around $23,800 including tax, tag, license fee and $998.00 dealer fee. I was ok with that even thought I hate paying these ridiculous "dealer fees." I had to ask the salesman to show me the buyer's order he wanted us to agree to and sign and the bottom line total was listed as a little over $28,000. The actual costs where not properly broken out or explained on the paper he showed me. I was shocked at the $4,200 increase over what I had agreed to pay! I was told it was the addition of "Reconditioning costs," and additional undisclosed dealer fees and taxes. Can you say RIP OFF? Stay away from this unprofessional dealership. read more

I was so excited for my 2021 Kia K5 GT-Line.. but after less than a month of having it my car won't start. A neighbor checked my battery and it's completely shot with only 10.3 volts . Does anyone care? Hell no. Even told me to reach out to Kia even though I did not even buy it from Kia. I bought it from Lakeland auto mall. No communication whatsoever with anyone I reach out with and it's kind of like I'm shit out of luck and I have to come out of my pocket now for a battery for $270 and they already knew the battery was bad. This was my first ever car purchase and the worse experience ever. Don't buy from them, they're just trying to get cars off their lot. read more

Do not finance a car through Hyundai. My account was overpaid by 400.66. They have came up with every reason not to pay it, and after 16 days I am still waiting for them to take action. They keep referencing problems with their process. The end result, so far they are keeping my 400.66. Stay clear of Hyundai they are crooks. read more

These guys are crooks. Just like many other reviewers on here, I drove a long way to purchase a car after thinking I knew what the price would be. These folks are masters at building all kinds of hidden extra fees and costs into the deal. The price you see advertised online will not be anything close to the out the door price they will end up giving you. Do yourself a huge favor. Don't waste your time with this dealership. Save the aggravation. Go somewhere reputable. This place is one big game of hide the ball. It's truly amazing how they say the price advertised is the price you will pay, when that statement is the furthest from the truth. read more

We had a great experience with Nick Young. We had been researching several SUV's on line and the Honda they had was exactly what i wanted at a great price. After reading some bad reviews i thought it would help others if they knew the following. My husband sold cars fir a few years so we had an inside to how dealerships work. We are familiar with "dealer fee's" or "lot fee's so no surprise there and had already calculated that into the price. We are also familiar with reconditioning fees so was prepared to see what they would charge for things that should be done b4 they sell the vehicle. The reconditioning fee was too high for what they had done but i would have bought the car and had to put new breaks and stuff on it so we negotiated the deal and bought the vehicle. I do not agree with reconditioning fees as when cars are traded in repair cost is figured in on the deal. I think dealerships should advertise the price they are actually charging for the vehicle. This practice should be outlawed but it is what it is and just be aware b4 you go to look at ANY dealership. Had we not been reading fine print and knew what we were walking in on i would have walked out but luckily we got a likeable salesman (Nick) the vehicle was as they described and even with the fees it was a good deal. Everyone we encountered there was pleasant and i would buy there again. I hope sharing this info will help you be happy with buying at any dealership but truly it was a pleasure doing business with them and i love my new to me vehicle! read more

update Monday April 4. called the place to ask about my part. I was immediately placed on hold before I could ask anything.I have been on hold for over 9 minutes. Keep in mind, I had to contact them for all of the following information. When they parts guy came on, he told me it would be over 100 dollars MORE shipping cost (from lakeland to jacksonville). I had already paid the cost of the part PLUS what they already had listed in the charge for shipping for a total of 110 dollars. They are a bunch of scam artists and I do not want you to just take this story as evidence, look at ALL of the other stories people have submitted as evidence. DO NOT WASTE YOUR TIME! read more

Very shady, I saw a vehicle advertised which seemed like a killer deal so I scheduled an appointment to test drive a vehicle at 9.15am. Upon arrival at 9.05am I was informed that the vehicle was sold at 7.30 that morning (even though they don't open until 9am!) but the salesman preceded to try and show me other vehicles (not so great deals, classic bait and switch). My wife called later in the day to enquire on the availability of the original vehicle and was told the vehicle was magically available again! I drove 4 hours to view a truck that I now believe was never for sale, buyer beware!! read more

If I could give a negative review I would. This place is about money and not customer service. They would rather fleece someone than help someone and create a lifetime customer. My review will mean nothing, they are a big company and I work in marketing and know the tactics they use to stack up tons of positive reviews while suffocating the negative reviews. I bought a Ford Transit in 2020 at the beginning of the pandemic. I messed up and I own that mistake because I took Duane and Carlo at their word because I am old school and thought it meant something. Unfortunately that is not the case here, their word means nothing and they are only concerned with meeting the bottom line. The original price was more than what we agreed on, but I am an idiot and signed it while not looking at the contract. Carlo (no longer works there) then sold me warranties which I may as well have taken cash and flushed down the toilet. After getting 3 or 4 oil changes paid for (that's worth 5 grand) and something actually goes wrong the warranty does not cover it due to mileage...lol. This was never told to us. I am still paying on these worthless warranties that Carlo fooled me on. I was so screwed due to believing these guys I have to laugh and pat them on the back for a job well done. They got me good, but they won't get me again. To top things off they wanted to charge me over $2,000 for a repair that I thought was under warranty. This is after I paid for towing that was covered but did not know because I again believed them rather than doing research myself. Joyce Automotive did the job for half of the price. If you have repairs GO TO JOYCE! This place is a joke and its unfortunate. So many people are going to be deceived by them. I will do my best to deter innocent folks from them with my story. I probably can't stop millions of dollars, but hopefully I can stop $20,000 from a hard working person. That is all I want. This place is not honest. I know you don't expect much from Auto sales, but everything about them is dishonest. I blamed myself for 2 years because I made a bad deal, they got me. However, when their warranties that I am still paying for are not honored...what's the point. It is clear they just want to make money. Greg B. probably won't reply to mine. read more

Yes auto sales have an honesty rating all their own and Lakeland Ford / Auto Mall has it mastered! Found a car online my grandsons "Dream" so I saved it and requested notice of a price drop. 2 days later I get an email the price dropped $2,000 too good to be true, right? I called the dealership and spoke with Tami, yes the car is still available, I then asked "Why the $2000 price drop what is the condition of the car, are there issues?" She said the car has been here for a while and I got together with my manager yesterday and decided to "discount the car". Stupid enough to believe what she said I sent my daughter to purchase the car (I live 2 1/2 hrs away) she drove the car, FaceTime with her son to see his "dream" car and she was ready to close the deal. Really goes south from there!! I know most people don't pay attention to the details, having a degree in accounting I do. My daughter sent me the agreement they wanted signed. First line the Car advertised with a discount from the original $9995 of $2000 (confirmed by phone with Tami) was now $10,990 NOT the $7995 (or the $7495 listed on other sites) : $1752 Discount doesn't get it there $350 "Govermment" Fees (not just transfer fee) $680. Proc/Doc Fee ... no Dealer Fee $630.58 Total taxes (I couldn't make it work) $10,873.58 Amount Financed NO it was CASH. How does this work to a car at the top price of $9995 become $10,873! BEWARE, this dealership Lakeland Ford, Lakeland Hyundai, Lakeland Automall and I am sure other names is EXTREMELY misleading at very best and Con Artist more than likely this was intended I did the right thing and contacted the Dealership to have what I thought to be confirmed even questioned why the $2000 price drop and deliberately lied to! By the way when you call and the recording says for quality assurance this call may be monitored... they use that during your transaction even going so far as to play it back to prove she said "discount" not price drop because Discount does not mean a price drop or change! Just remember you are recorded and that recording is kept on file! World class CON ARTIST!!! read more

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I would like to take this opportunity to thank Ken Mleczko for finding the right vehicle for us. He stayed resolute on finding the vehicle with all the options we wanted. Once again thank you Ken for a job well done. For your future vehicle I highly recommend Lakeland Automall, give Ken Mleczko a call if the car of your dreams is not on the lot Ken will find It. Sincerely, Kenneth Stover read more

So I don't know how many people are aware of what I've had the pleasure of learning, but I'd be doing a great disservice to the community if I didn't enlighten you all of the proper etiquette needed when encountering a car salesman in the wild. So here is a quick list of the know how's to look for so you're not trapped and brought for slaughter like I was these last few days. 1) once you've been spotted by the salesman...make sure to not panic. Make slow and steady movements as to not engage their primordial thirst to maul you. 2) make sure that you don't appear to of a trusting demeanor, appear weak and helpless but do not let your guard down. These are vicious creatures that will devour you at any given moment. 3) understand that your salesman is the weaker of the pack. He is the one sent out to seek out the communal prey by appearing to be unassuming. Do not trust this Jackal. He may look like there's not much going on between his ears but that's just an illusion. This is a ploy to bring you back to the leader of the pack to be feasted on. 4) you may or may not survive your venture through the car buying experience but know that you will not come back unscathed. You will learn and will be better prepared for your future excursions through a car lot. I hope this serves as a warning to those who are attempting to navigate through the jungles of car shopping. PS...bring lube and forget about the dinner and kiss after On a serious note: do a thorough job at researching everything you've discussed/requested. Stand your ground on sticking point like not allowing your credit to be run again after you've requested it not be, if you're pre-approved on your own. Know that you have 90 days to have the gap and extended warranty to be refunded to you. YOUR INSURANCE offers GAP insurance for the entirety of the loan. read more

In January I went in for 2012 Chevy Equinox. They wouldn't finance it to me. Wanted to put me in something beyond my budget. I walked. I went back a month later (regret) I saw some models online within my budget. I gave my car salesman my options, two were already sold (fine) between the two, one car was alright but didn't have the bells and whistles I wanted. He showed me a SUV that I had everything wanted for only a "$1000" more than the car I was looking at. The car was SUPPOSED to be $13,000 (online price). After fees and taxes, The SUV turned out to be $17000!!!This is a 2013 Hyundai SUV we are not talking about, NOT a 2015, 2016 or even a 2017. I am a female so they totally effed me with no shame. They did NOT show me the break down of price and fees. They did show me the monthly payment (which was still too high) but they never went over the break down of finance when I signed. I saw the $17,000 price breakdown when I went over the paperwork after I got home. Not even 48 hours later, I noticed a crack in the windshield. I drive up to the dealer to see if they would replace it for me because you know, I just bought it. My salesman was not there but I spoke with another car salesman (he recognized me) who referred me to use my insurance. I emailed my original salesman to see if he would help me. I got zero response. I didn't even get a check in phone call post sale. All in All, would I recommend anyone going to Lakeland Automall - No. They love taking advantage of females and they have no-shame tacking on thousands in fees. I am upside down with my car....they knew it and didn't care. read more

Only go here if you're okay paying thousands of dollars in fees over the list price. Oh, also the list price is variable, so the day after you inquire it will probably be raised by about $3,000. - shady pricing - rude salesmen (unless you're a guy, I presume, then they'll respect you) - unclear communication After the rudeness I experienced, I can't really believe that anyone would leave this place feeling good about a purchase. Nevertheless, I'm happy for those who have had good experiences. Though for me, it was a waste of time and energy. read more

I've been communicating with this dealer on a vehicle for over two weeks. I worked with John Allen. I've worked with multiple dealers in the past, and this experience was by far the worst. The communication was vague, the price points kept changing, and all I asked for was a price that was the firm price and he wouldn't get it to me. I was willing to come up in price (even though they tacked on $4k of additional fees on to the list price). Price aside - my parents live in Florida (I'm out of state) and were communicating with him as well as they went to see the vehicle. Multiple times he told them different things than he told me. i.e. "let's meet in the middle" to them, whereas to me "we can only come down a couple hundred, we can't just give cars away." His texts were grammatically incorrect, unprofessional, redundant, and yet still somehow beat around the bush. It shouldn't be this hard to get an out the door price. Would have been willing to pay what they wanted, but after working with such a degrading (and seemingly misogynistic) salesman, I'll be taking my business elsewhere. It seems like others have had similar experiences - wish I would have read the reviews (and taken them seriously) before taking the time to check this place out. read more

Wow. The worst experience. After a week of researching cars in the state of Florida we decided on a vehicle at Lakeland Automall. We spoke to two different people through email and phone calls to assure the deal would take place before we drove 5 hours to go make the purchase. After filling out paperwork though email and getting an estimate on our trade in .. everything sounded great! So we were glad to drive on over on Halloween. On our way we get an email informing us that we will be working with a sales person by the name of Greg Cohen and given his contact information. My husband proceeds to call Greg to confirm while we are driving up there and he makes it very clear that we need to get there as soon as we can because it's his day off and he didn't want to be there all day. Taken back by this but still decided to drive over since we knew we were going to buy the car today. After test driving the car with his assistant Manuel which was very nice. We are walked into Greg Cohen's office and sat down. Greg walks in and we begin to discuss numbers. He then proceeds to give us quotes $1000's below what we were promised for our trade in. Along with adding $$ to the car price! Mind you, my trade in is a Audi with less then 50k miles in great condition. Third car that was barely used. And I get it. Car purchases come with negotiations but no... as soon as we came back with what we were promised and what we expected Greg reached his hand out to shake ours and told us "I guess there won't be any deal then." 5 hour drive and the sales guy dismissed us in under 10 minutes. With no car lol I was not looking for a hand out or a miracle. I was looking for an honest deal. Now I have wasted 10 hours of my life driving back and forth. Wasted my only day off this week and lost Halloween with my family this year. Waste of time. Laziness on Greg Cohen's part and just not a good look for this dealership. Won't be returning. read more

Upon delivery via UPS of crossbars for an Elantra, I found one of the locking tabs was defective. The tab secures the adjustable clamps and prevents someone messing with the unit. I immediately notified Lakeland. Subsequently installed the crossbars wiothout issue other tan one clamp remained unlocked. The representative asserted that the locking tab must have been damaged in the install. He obviously did not understand the install procedure nor the function of the locking tabs. The tabs have nothing to do with installation. Additionally he inferred that I was lying. Not cool. read more

First of all I am a repeat customer. I love the service department they are amazing. Thus time I was going for information on the ionic. Seems like a great car but without incentives and rebates that model was a bit out of my comfort zone. Kelvin met me as arrived and was nust pumped up to help me. I found out he is in training but his knowledge of the vehicles was spot on. He had his trainer Billy Ashton help with specifics. I drove the ionic a velocitor and the elantra which i currently own. I really loved the upgrades in the 2018. Billy worked with me and made a deal that worked. Ask for Billy or kelvin. They are straight shooters that will help get what you want. Ibam a customer for life. read more

I had a horrible experience with Greg Cohen. We literally spoke for about 10 minutes in the office before he stuck his hand out to shake my hand and cut our conversation and my visit. It did not appear like he wanted to work. Seemed like he was in a rush to leave and mentioned that it was his day off and didn't want to be there late when we spoke earlier in the day on the phone. It showed with him offering me $500 less for my trade then the black book that I filled out on their web page which showed my Audi roughly between $4,500 and $7,500. He said he can not give me more then $4,000 and he did not want to negotiate on that nor the sticker price of the vehicle. I can not believe I spent about 10 hours of my day driving from Fort Lauderdale beach, gas, and tolls for this experience. read more

Lakeland Automall - 2017 Focus ST that I thought I was leaving with. - Car Dealers Near Me - Lakeland, Florida

Email to Owner: I am in need of assistance. I went online to get an offer for a 2007 Chevy Silverado, owned by ***** of Lakeland, FL. Mr. ***** has a POA, Ms. ******, who represented Mr. ***** in this sale. I was the driver and advisor to Ms. ******, who is close to 90 years of age. She is my neighbor. Since Ms. ***** has no computer, I went online to several sources and received several quotes. Of these quotes I received 2 from different dealerships that utilize KBB for resale and purchase offers. I chose Lakeland Auto Mall. I made an appointment for May 5th and we were to meet with Duane Temple. When we arrived I asked for Duane, Jason Virgil went to speak with Duane and then said that he would be handling the transaction on behalf of Mr. Temple. We had our online offer of $9761 and once the vehicle was evaluated by your used car trade-in advisor, a price of $7691 was presented to Ms. ***** which she accepted after discussing her options with me. We presented Mr. Virgil with a Florida paper title with no liens. We also provided Mr. Virgil with a DMV-HSMV 82053, POWER OF ATTORNEY FOR A MOTOR VEHICLE, MOBILE HOME OR VESSEL signed by ***** authorizing Ms. *****to convey the title on Mr. ****** behalf. Mr. Virgil had Ms. ***** sign the Florida Title as Seller (which odometer disclosure statement had not yet been completed) and numerous other pieces of paper to include ANOTHER blank HSMV 82053. I asked Mr. Virgil if he could fill in the odometer statement. He said he could not and "that the admin department upstairs would do that." I asked Mr. Virgil if Ms. ***** could please have copies of every document that Ms. ***** signed copied and delivered to Ms. ***** when he brought her the check. Mr. Virgil stated that it would be 2-3 days before Mr. ***** would receive a check. I asked why the wait and Mr. Virgil stated that the paperwork had to be filled in and verified by the administrative department along with the signed documents, Title and completed forms. He also said the remittance would be mailed to *******. I asked if the mailing would be overnighted and was assured that it would be. Ms. ***** was concerned that she was leaving without a check and without copies of what she had signed. I assured her, in Mr. Virgil's presence, that Lakeland Auto Mall would not be in business as long as they have been if they were not compliant and expeditious in the completion, review and processing of the Florida Title Transfer and Sale paperwork through the DMV. I asked Mr. Virgil to remove the auto tag that was currently on the vehicle and also asked him how long we would be on premises as we had to arrange for a ride home. He assured me that we could go as soon as the tag was turned in to Ms. *****. Despite his many assurances and promises, none came to fruition! On Wednesday, May 11th, Ms. ***** called me and stated that she had NOT received anything from Lakeland Auto Mall. I told her that if she didn't receive anything by the following day to let me know and I would call and inquire. Later that day Mr. Virgil called my cell and stated that the administrative department needed a copy of Ms. ****** COMPLETE POA to be brought to the dealership to complete the processing. I asked him why he was calling me well after the promised date with this news and he stated that the check was ready to be cut the previous day. However, he was told to contact me and explain that further information was necessary. I told Mr. Virgil that he should have known what was REQUIRED by his "administrative department" as we had provided a HSMV 82053 signed by ****** when we handed him the title. He apologized but said that it was necessary as the "administrative department" stated they needed it because they couldn't be sure that Mr. ***** signed the HSMV 82053? I told him we went to the DMV the day prior and had the form signed with the clerk at the DMV and that we had her "complete POA' with us on the 5th and that he should have known that the signed HSMV 82053 would not be sufficient. He again apologized and I asked to speak to Mr. Temple. He put me on hold and then came back on and told me that Mr. Temple was not available today. I asked for another Manager and was transferred to Mr. Chris Robinson. Longer story shortened only a bit. It is now May 27th and neither Ms. **** and Mr. ***** have received copies of the completed paperwork processed by your administrative department. Please respond immediately after inquiring with your administrative department why the hold up for this simple request was not completed in a timely manner. I threatened that if this error was not rectified, I would contact Florida DMV, Agriculture and Consumer Services, Automobiles Dealers Association, and the BBB . The following day, Mr. Robinson called me and advised me that copies would be sent to Ms. ***** UPS, Next Day Air. read more

Changing my review for this horrible dealership. Been waiting on a referral check for a family member for MONTHS. Haven't heard back from anyone when calling up there. Don't worry, I'll make sure nobody buys from Automall that I know. Absolutely ridiculous. They want your business then don't give a shit about you after the sale. Time for this place to get the rep it deserves. UPDATE; STILL NO REFERRAL CHECK. Can y'all imagine how long it takes to actually purchase a car here? read more

Horrible experience. Terrible customer service and unfair business practices. Fist right when we got there, two of their employees got into a rage argument at plain site . Terrible first impression. Apparently me and another customer where there to see the same car with similar appointment times. I arrived first and requested to see the car first and test drove it first. The vehicle Fit all my needs and I decided to make the purchase. Duane Temple denied me the sale. He said he needed to offer the car to the others. His reasoning was inconsistent. He stated that it was a first come first serve business and they do not hold cars for people. Yet he did exactly that. I left after I had asked him one final time If he was going to sell me the vehicle. . He lost my business. Only to find out the other people did not purchase it either. Unprofessional. Horrible experience. read more

Read the fine print and ask for an out the door total first. I drove over an hour to buy a truck that was listed at $11,990. A fair deal for a 13 year old work truck with low miles. Fair, not a steal. The truck looked good. It is a base model 6 cylinder 2wd, crank window, vinyl flooring truck. Nothing fancy, but in good shape. Asked the salesman for an out the door number and it went downhill fast. First, they charge you for any reconditioning they did ON TOP OF the price. So that was $1,000 I wasn't expecting. Then, they have a $1,000 dealer fee, which is pure profit. So by the time I got to tax, title and license we were up to $15,500. This truck was $19,000 NEW in 2008. They have the original window sticker right on their site which I had printed and brought with me. Charging the customer for them making the vehicle in good enough condition to sell is insanity. So, they are charging you for the parts and the labor, at shop rates, so making profit there. Making money selling the vehicle, and making $1,000 on the dealer fee. The truck was worth $11,900 MAYBE in good running and driving condition. I would have paid today and driven it home for that. How do you charge your customers more for getting it drivable? Isn't a running and driving vehicle just part of the deal? Charging me because you put on new wiper blades, did an alignment, and did an oil change? That used to just be something a dealer did to treat their customers right. I tried to make a fair offer of $13,700 out the door and was basically laughed at. That's asking price plus TTL plus a few hundred for a dealer fee. Not enough profit for them. I told them I'd be buying 5-6 more trucks for my new business by the end of the year and I'd like to have a good relationship with a dealer, work with me. I was literally told that they didn't care. Wow... So much for earning a customer. Profits before people 100% at this dealership. I will never even consider buying from them after today's experience. read more

MAINTAINCE..This is for the Hyundai side. I went out of my way to come to this maintenance bay after horrible service in Brandon. Kyle is the man!!! He treated me with respect. He kept giving me updated all the way thru my issues while providing excellent customer service by assisted with little extra of putting in my new sun visor. read more

They had a CRV for sale with a 11,000 miles on it. I get there, and it has 61K on it. The salesman proclaims he didn't like how that came out. Can you say, bait and switch? read more

John Richardson was the best great customer service without sales pressure, thx john love the Fusion! Liz S read more

I met with Jordan Iverson and Jackson. They were both very pleasant and informative. It was a great experience. We didn't feel pressured which was very refreshing. I would highly recommend Jordan, Jackon and this dealership. read more

Purchased a new Hyundai a few weeks ago and the process was one of the best I've encountered. The people were amazing and the deal was quick and painless. read more

Lakeland Automall - My wife's new car. - Car Dealers Near Me - Lakeland, Florida

Unfortunately I have to out a star to even get this out there ! I was referred here from my mom who had the best experience here 10 years ago , so I was in a nice car that I loved but needed something bigger . I found something that I liked and they sales guy did everything to get my into it . Little did I know it had just came to the lot and wasn't even cleaned nor looked at before financing it . So I month into me having it and $200 later , I went back into there and raised a storm because there was a nother issue and I didn't even have it for long . So then they screwed me into getting something that was way over my head in payments but that sales guy ( original sales guy had already been fired ) he knew I needed something that ran and I did it because I HAD to have something that ran and they weren't going to fix my issue. now I have a 2021 and a week after I got it , there was maintenance lights coming on . They've gave me the run around trying to get it fixed . MORE THEN 6 months later they are finally trying to get it fixed out of inconvenience!!! I have oils never ever go through Lakeland auto mall again , NOR would I refer anyone to them . I cannot believe they fooled me not 1 time but 2 times and they still continue to fool me , going from a comfortable $400 to $656 a MONTH !!!!! Do not go there make them your last ever resort go to different cities before coming here ! read more

I know new vehicle inventory is scarce these days; however, if you want to avoid an unpleasant experience, I recommend NOT to go to Lakeland Automall Hyundai/Genesis dealership. I had the most disagreeable experience while buying my new 2022 Genesis GV80 at that location. Everything seemed friendly until I met the Finance Manager, ElVIS SULFRIDGE, the most unethical, disrespectful, and lack of integrity individual I have ever met on my more than 30 years buying new cars. This person disrespectfully tried to impose the dealership financing option while I had so many other and more advantageous options myself. From that moment everything when south. Although I provided the Dealer Funding Request from my own financing institution to the dealer on 9 May 2022, the accounting department actually requested the fund on 2 June 2022 (the approved loan was about to expire). Besides that, this dealership required me to pay a 20 days payoff amount for my trade during the negotiation (not the usually 10 days); however, the accounting department paid off my trade more than 30 days later (a late fee was already added to my previous vehicle account because of the delay). This dealership's account department is by far the worst I've ever seen. From 1 to 10 I rate Lakeland Automall Hyundai/Genesis 1. Avoid this location. read more

I wish I could select a zero star rating but that is not an option. I bought a 2016 Ford Edge there 10 months ago and it has been an extremely unreliable vehicle!!! Within the first 30 days of my purchase, The engine needed to be replaced which by the way they did not stand behind. Now it's nine months later and the transmission needs replaced. There are so many dealerships that care about their reputation... BEWARE and go someplace else!!!! These people do not stand behind their vehicles and they will sell you junk and they will not care! I called several times asking to have the owner call me back to discuss the engine issue and he never did. Now I'm stuck with a car loan for the next six years and a vehicle that doesn't run. Even after contacting the Better Business Bureau to report them they only wanted to offer to install an engine if I bought it. I certainly do wish that they would do something to make this right! read more